A nonprofit I work with uses Vivint. We've had very mixed experiences, making it difficult to know…read morehow to rate Vivint. The person who installed our system was great. He was friendly and thorough. My only concern is that he told us we would need two panels for a building of our size and another agent who came to our business said this was not necessary and that it was costing us extra money. I don't know who is correct and am willing to assume it is two different professional opinions about what is best. I really liked both gentlemen who came to assist us, though. The person who installed told me that I could contact him directly if there were issues. Over the first week, a camera started to droop. I contacted him and he came the same day to fix this. I was impressed. My biggest concern is equipment. In the first five months of service, we had to replace three pieces of equipment that were not working. It took over 3-hours of our time to resolve these issues. Customer service is very mixed, but it is concerning that we had to contact them about problems 3 times (two of these were for the equipment that needed to be replaced mentioned above). This does not strike me as the most reliable equipment. One the first issues, I repeatedly have customer service tell me that what was happening was not possible. Two different individuals completely dismissed my concern. Finally, a third representative listened and resolved the issue. The second experience with customer service was much more positive. It was using the chat service and we quickly resolved the issue, even though it required replacing a piece of equipment. The third time we contacted customer service it was mixed again. I began with the chat feature. I had to repeat myself. The person told me that we did not have two panels as I was looking at the two panels. I ended the chat and called customer support. The first person I spoke with was friendly and recognized the issue was out of his level of experience, so he transferred me to someone else. This is great professionalism. We all have our limitations. He recognized it and did the appropriate thing. The third person, too, was wonderful in working through the issue, which resulted in determining two pieces of equipment needed to be replaced. My only concern was that this is right before the holidays and they are not able to get the equipment replaced before the holidays, which is a time we were very concerned about having it working properly, especially as we have had some suspicious behavior around our building. When I voiced concern about this, he initially used the line, "we are not able to." I clarified this with him, and he then acknowledged the that it is possible, but Vivint's policies preclude him being able to resolve the issue before the holidays. He transferred me to billing about getting a credit since we are not able to use the equipment for two weeks during a critical time. At first, the discount they offered was pretty much insulting. I voiced my concern and she was able to get me a better discount, but honestly still not what I feel we deserve given that 1) we have had to replace 3 pieces of equipment due to equipment failure in 5 months, 2) we have spent over 3-hours of our time resolving equipment failures, and 3) we are not able to use the system during a higher risk time for break-ins. I accepted the second offer but am still not impressed with their solution or credit. Overall, the technicians the come to the building I would give a five stars, despite their different opinions about what is best for us. The chat customer service I would give a 2 stars. We've had mixed experience. However, given that twice people completed discounted my experience causes me to give a 2 stars instead of 3. The phone support I would give 3 stars. Again, it was very mixed. The first time two phone support agents denied what was occurring was possible. The third person listened and resolved the issue. The second time, both support agents were very good. Billing I would give a 2 stars. I do not think the reimbursement we received was fair given the amount of time we spent resolving the issue and not being able to resolve the issue in a timely manner.

Sales Rep used bathroom 2 x, just found what he took. Also,…read moreinstaller told things. Wasn't even where he was at all times = mistake

I had ADT for 4 years. It costs about $80/month for two cameras. The cameras intake videos to a…read morecertain point, and then they stop working. At the end of the month, I had to delete unneeded videos so the cameras would continue to gather data. The SWAT Team and Bearcat came and were in my driveway. They arrested my next door neighbor. ADT missed everything. They stopped working 2 weeks before the police activity. My 12 Ring Cameras caught everything on my property, for only $22 a month and less maintenance. I called ADT to cancel, and they gave me a hard time. They did not want to cancel my membership. I firmly said "just cancel the service, ok! Just cancel it!" and hung up. They ignored the request and refused to cancel it. Two weeks later I called back and they told me they refused to cancel it because I hung up and refused to hear their sales pitch. They tried to hold me hostage while they went thru their sales script. And tried to ignore the call when I refused to listen. Don't use this company. You can find better deals elsewhere.

I am absolutely appalled by my experience with ADT. I called to cancel my service and was suddenly…read moretold that I had signed a 3- or 4-year contract. I am 100% certain I did NOT knowingly agree to or sign a contract committing me to that term. I have asked ADT to produce the actual executed contract they claim I signed, including my signature/e-signature record, the date it was signed, and the specific contract term I supposedly agreed to. Until they can produce that documentation, I dispute that I owe ADT any early termination fee or remaining contract balance. What makes this even more disturbing is that I am apparently not alone. There are other consumer complaints describing disputes over long-term ADT contracts and contract extensions they say they did not knowingly agree to. Consumers: DO NOT simply take someone's word for what you're signing. Get a copy of every document and contract term before allowing ADT to install or change anything.

I have been using R&N Technical for over a decade, and I cannot recommend Ray highly enough. Over…read morethe years, he has completed three major projects for me, and every single one has been flawless. Project 1 (2013): Ray installed in-wall surround sound speakers, converted my old phone jacks into Ethernet jacks, and set up my home LAN. Everything worked absolutely perfectly for the entire 12 years I lived in that home. Project 2: He did a complete overhaul of my living room surround sound setup. Ray recommended the perfect on-wall speakers for the space, installed them flawlessly, and calibrated the system to perfection. Project 3: Most recently, he installed 6 in-wall Dolby Atmos speakers in my dedicated theater room. The audio environment he created is incredible. Every single installation has been incredibly clean, professional, and well-communicated. Ray is super friendly, highly knowledgeable, courteous, and a true master of his craft. His work is worth every single penny. If you want the job done right the first time by someone you can trust, look no further than R&N Technical!

Arrived right on time and very personable. Worked quick and efficient. He ensured both TVs were…read moreexactly where I wanted. The studs in the wall weren't spaced super well but he was able to provide an alternative mount that helped fix the issue and ensure the TV was centered. Great price for the work and would highly recommend for future projects

Willis was GREAT. In no time, he had my surround system up and running, and I could not have been…read moremore pleased. Truly, a fine young man. I will only call him in the future if the need arises.

We needed our Tv mounted very short notice! He came within 48 hours from when I first requested his…read moreservices. He was quick, efficient and on time! I recommend his services, especially if you live on base.

Mindy from the office was extremely friendly and professional to schedule with. Rich, was very…read moreprofessional when he came on site and diagnosed the problem we were having within 30 minutes, when two other companies couldn't figure it out and quoted us several labor hours to diagnose. System Links pricing is competitive, they are friendly and great to interact with, and most importantly, they are extremely competent and do good work. Can't recommend them enough.

I highly recommend system links of Colorado for security cameras and service. Rich came out and…read moretalked to me about what I wanted and what I think I may need. He showed me a variety of things and suggested a variety of cameras. I ended up going with The 2K cameras and color. The installers, Gabe and Kyle were great. They were prompt and they were good and weren't satisfied until I was. I would most definitely use system links again if I upgrade my system. You can't go wrong with this group.

This company installed and has monitored my alarm system for 20 years now... I'm thinking of…read moreupgrading my system and I am going to have them do it... that should tell you everything you need to know.

Roger and his technician installed a security system for us a few months ago. They were extremely…read moreprofessional and efficient. The monitoring is great. We had a hardware issue, and Colorado Springs Alarm fixed it right away. We are very pleased with both the products and the service.

Dave Easley, with Black Forest Home Security Systems (BFHSS), has worked with us for over 25 years…read moreon three different homes.  He has installed/maintained various systems in these homes, including Burglar Alarms, Fire Alarms, Water Leak alarms, Twin Motor Central Vacuums, Security Cameras, phone, satellite and TV wiring, and Home Music Systems.  We really enjoy these additions to our home and enjoy the comfort and security they offer - especially these days!  Dave Easley is awesome in attending to our needs.  His extensive knowledge helps to bring us the highest quality and most secure systems and if he doesn't know an answer, he will research and find it.  It is a pleasant surprise to find someone like this in business that you can really trust!  I strongly recommend Black Forest Home Security Systems!

From the owner: Family Owned Since 1977: We install & service Twin Motor Central Vacuums for Superior High Altitude…read moreCleaning, Custom Designed Security Systems, EXSDI Security Cameras Engineered in the USA not cheap, easily hacked IP Cameras, Whole Home Music, Home Theater, Other Low Voltage Systems as well as Carpet Spot Removers & Cleaning Supplies. All work is performed by the owner/founder Dave. Personal service is the only kind of service we provide. You know exactly who will be in your home. It will only be Dave. We enjoy what we do and are very good at what we do. We enjoy the clients we work with. Craftsmanship, Quality and Personal Service always cost more up front but pay you back in the long run with superior performance, ease of use, reliability and long life with minimal maintenance. As someone told us, "When you buy quality, you only cry once". We will not be the low bidder. If you are looking for Personal Service and Quality and realize those cost more, we may be a good fit. Because Dave does all the work himself, we can only do work for one client at a time. Taking care of existing clients is a priority. The wait will be worth it. We are members of the Electronic Security Association; Colorado Burglar and Fire Alarm Association; National Fire Protection Association; Vacuum Dealer Trade Association and the Custom Electronic Design and Installation Association. Visit our website for much more information and photos. We are happy to help Do-It-Yourself Central Vacuum Installs.

I have used this security service for years. I had other companies I used in the past and I am so…read morehappy I changed. Springs Security Systems has a very friendly staff and they are quick at what they do. If I have a problem they are quick to fix any issue I have be it a low battery, loose door alarm (as I have Teens who love the slam doors), etc. Their rates are fantastic and I will not switch for anyone not even for a package deal with my cable company.

Kalobe has been great every single time. Has answered my questions and has helped with service…read moreevery single time. He's very knowledgeable and will try to take care of your issues . Great customer service

3 days ruuning, service outages. Poor communication and fault resolution. Unacceptable Xfinity…read more Avoid if al atll possible.

So our history goes way back to when we first bought our smart home in December 2017. We were…read morereferred to him by our builder that told us this who you call to setup your smart house (ipad, interface with WiFi, lighting and security interfaces etc.) so to be clear, we write his company a check for our alarm service and he troubleshoots issues with the smart house apps interfacing with our phones or the internet etc. So we called to get him out to setup the alarm and that took longer than it should have. We also ordered some More smart lights and smart speakers for the house and those installs took forever. Then after that was done we realized that the security camera component just shows real time camera feed, it doesn't record or allow you to go back and review any footage. So we called him (several times) and when he finally called back he said we needed to buy a special dvr to record footage instead of just view it. He gave us a quote for $645 for what was called the legrand nvr, said we wouldn't be able to record footage without it. Being concerned about our safety, we decided to purchase this external camera recording system. He sent an employee out to set it up, who did so and just left my husband instructions on how to access it. That was in April 2019 (I just paid my annual security alarm check to peak Audo visual one month before in March). After four months of trying the lengthy instructions and leaving no less than 5 voicemails with peak Audio visual- I decided to reach out to the builder and ask who they now recommend. They had nothing good To say about peak audio visual and that because of that they switched companies for their smart home interface installs. They recommended me to another local electric company in town, who came out right away. They were not able to access the system at all and said that the system was actually extremely antiquated and the company (legrand) no longer makes or supports this product. They gave me a 700$ quote to replace this non-functioning system so I just put it off for a while. Then March 2020 rolls around and it times for my annual alarm check to be paid and I get a statement for it from peak audio cisSo I call and leave a message stating that I won't pay my check until someone comes to fix my equipment- I get a call back right away from the owner Stefan. He comes out next week and basically just nonchalantly says that he can't get the legrand system to work and that he doesn't know why but he's going to have to come back a separate day with - legrand rep. That was April- he never came back or called back. I left him multiple messages asking him to take back his equipment and refund me and make this right. He just straight ghosted me. Not a good business man or person. Don't ever use this company for any of Your service needs.

We bought a home that they installed the audio, and security system in. So we had them take…read moreeverything over and use them as our primary provider including monthly service for our system. After a few years some stuff went bad or just didn't function properly. We called them, a tech came out and looked at the system and told us we needed a new doorbell, and a new Nuvo board. The tech took the Nuvo board and asked to have the owner schedule the return for the install of the new doorbell, and Nuvo. After 3 months of multiple calls and messages we have received no calls back or info on anyone to fix our system. We still can not use our intercom system due to the way the tech left it from his original appointment in Dec of 2020.