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    Xfinity Store By Comcast

    Xfinity Store By Comcast

    (6 reviews)

    My Samsung phone was hacked and security code text messages were not being received. No phone…read moresetting or network issues could be found after 3 visits to Comcast Xfinity, and the remote customer support folks I spoke with were basically useless. Josef and his manager Alicia jumped in though to rescue me. They did a tremendous job of exploring the issue with me, speaking with remote customer support to cut through the bs, and in the end I got a nice trade in on a new iPhone 17. Also, Josef was incredibly supportive and patient as I (a non-iPhone user) fumbled through the basics on my new phone, and went above and beyond helping me get apps set up, including for my car. So, I give Alicia and Josef a "10" rating out of 5. I was ready to switch carriers if the issue was not resolved and they turned the situation around 100% (but the remote customer support gets a "0" - 2 calls and 2 hours with no results.)

    The worst customer service experience not only with this store, but also with this company. I would…read morerecommend NOT getting service with XfinityComcast. After several attempts to get my bill adjusted because I cancelled my cable service, which was outrageous and went from $260 a month to $320 a month, I was constantly told that my bill would reflect the new amount but after about 3 weeks, the $320 amount was still showing due. Such a big company with such crappy customer service is unbelievable. Do yourself a favor and go somewhere else. You'll be happy you did.

    XFINITY - Broken

    XFINITY

    (548 reviews)

    I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

    I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

    Xfinity By Comcast - The beautiful poppies is TING Internet and the thorny painful foliage is X-Finity!

    Xfinity By Comcast

    (43 reviews)

    I mean it's Xfinity by Comcast so it's meh. I needed to go into the store to more easily speak to a…read morehuman being than the AI assistance that Xfinity is now going to - which is really limited and of no help for specific issues these days. I was encouraged to make an appointment by a friend and I was glad I did. Although the location was not super busy on a Sunday, there was a constant flow of people. The reservation process was easy to complete online. Once in store, I was helped within a couple of minutes. My original issue of adjusting things within my plan was easily done. I had a very hard time hearing the associate I was working with since all associates work from the same counter, so you are very close to other customers and their conversations with the small counter. Basically what I found is that associates in the store can help out with the bare minimum and going into the store is reserved mostly for returning equipment. While I was able to get a few adjustments to my plan as aforementioned, anything the associate could not do or didn't know how to do was pushed back onto me calling Xfinity customer service - which is anything but. The store itself has a nice display of their products and the store is well organized and clean. The company itself is what is frustrating.

    The amount of outages lately has the service unreliable. No real updates on service restoration…read more If there were any other internet choices in this area I would have switched already. I ts not like they are going to comp for the time you couldn't use it.

    Mountain Peak Computers - itservices - Updated May 2026

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