Formerly top-notch service, but consistently and seriously deteriorating since network "upgrades" a few months back. Now in the midst of a 16+ hour outage (and still going). Some advice: if you offer business-tier internet service options - which we specifically pay for - your SLAs and uptimes should reflect that you're actually serious about being a provider of that level. Affecting people's livelihoods when they work from home is not the way to do it. Both absolutely indefensible and unacceptable. We will switch to fiber the instant it's dropped into our neighborhood this summer. read more