Never in a million years would I recommend this company. Read the nightmare of my experience with…read morethem below, at your leisure.
Tuesday November 14, 2017:
I was contacted via text message from "Rod" after I submitted a project request to HomeAdvisor requesting quotes on a new water heater. I was quoted $1,064 for a "Rheem Professional Classic Plus" electric water heater by text message including installation and running electric service from my basement sub-panel.
Thursday November 16, 2017:
"Roy" and "Rod" come to my house for installation. "Rod" runs a 240 volt electric line from my basement sub-panel to the water heater location approximately 10 feet away. "Roy" arrives, disconnects and drains old gas water heater, installs new electric heater, and puts in expansion tank. Water heater is functioning.
Saturday November 18, 2017:
I contacted "Rod" by text message at the number he provided previously, as we have no hot water. The breaker for the heater on the basement sub-panel is tripping continuously. No answer at this number, so I call Riteway's main number on Monday November 20, 2017. Receptionist dispatches a tech to my house that day to troubleshoot. I did not catch this gentleman's name, but he had not previously been to my house earlier in the installation. He spends approximately 2 hours in my basement, looking up wiring schematics on his phone, and trying to get the heater to work. He eventually says it is mis-wired, and needs to go get a replacement heater from the supplier. He comes back about an hour later with a new heater, which he installs. It is functioning and heating water.
Tuesday January 23, 2018:
I contact "Rod" by text message as previous with concerns that our electric bill was coming in much higher than usual. I had inspected the stickers on the water heater, and found that the installed water heater was a "Rheem Professional Classic", and NOT the "Rheem Professional Classic Plus" as was quoted during my installation. I looked up the schematics on Rheem's website, and found that the currently installed water heater had an estimated annual energy usage of $555, while the sticker available online for the "Rheem Professional Classic Plus" electric heater has an estimated annual energy usage of $417. "Rod" asks for the name on the account, and I give it to him. I don't hear back this day.
Thursday January 25, 2018:
I contact "Rod" again by text message and ask if he was able to look into the above issue. He responds back a few minutes later asking for pictures of the energy sticker and serial number of the installed heater. I send them. I do not hear back.
Tuesday February 20, 2018:
I contact "Rod" again by text message regarding the absurdly high energy bills and requesting he look into the above issue. I do not hear back.
Saturday February 24, 2018:
I submit a complaint to the Better Business Bureau of Denver regarding the above exchange. My resolution request is a refund in full, as I am not comfortable having an essential piece of household equipment (water heater) being warranted and serviced by a company/representative that will not respond to trouble calls.
Thursday March 15, 2018:
I contact Riteway Plumbing about the above issues. I am informed by the phone representative that the company, while retaining the name, is under new ownership and has limited records of previous customers. I am asked to send in pictures of my heater install and a summary of my issues so far.
Thursday March 22, 2018
Despite asking me for a detailed email of my experience so they can look into it, I still have not heard back from Riteway. I've called today, and they don't answer. The answering machine greeting is a generic pre-recorded "Hello. Please leave a message after the tone."