I started working with ClearConnect in January of 2022 when they called me after I was searching for Comcast Business internet. They identified themselves as a selling agent for Comcast and could handle my signup. Several times during a 4 month long process of email communications, it was comfirmed that once I had set up E-billing and AutoPay, my account would receive a $10 per month discount.
When I didnt receive the discount after the 1st months billing cycle, I reached out to ClearConnect and was told that I needed to work with Comcast Billing Support. I did this and was told that it should happen by the next cycle and be retroactive. The 2nd cycle came and went without the discount, so I reached out to both companies again. ClearConnect states that I must work it out with Comcast, Comcast states that because ClearConnect set it up, they are the only ones who can rectify it!
Now I am at a point where ClearConnect will not return my calls nor emails, so I have cancelled the E-bill and Auto-Pay and have a high level of frustration about being lied to by this company.
Beware of ClearConnect's high pressure sales technique and broken promises! read more