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2 months ago

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1 year ago

Requested service and they didn't even come into the office to address the problem before leaving. A week without a business phone.

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2 years ago

Not the best service. If you want to update they charge for a modem 2000.00 dollar way to much.

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3 years ago

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DIRECTV

DIRECTV

(37 reviews)

We are moving and will be selling our house. Direct TV told me that they do not retrieve their…read moredish, that it is not "cost effective" for them. Right, cost effective for THEM. Despite my dozen year subscription I will now have to pay $300 for a third party to take down the dish that no longer functions! If I'd known this at the beginning I would not have subscribed to this company!

I cancelled DirecTV service on 5-7-25 by phone because I was changing providers and was told the…read moreservice would be cancelled that day and that my equipment was mine to recycle because it was outdated. On 5-28-25, I received an e-mail from DirecTV stating that I was in arrears for 209.21 because my current billing cycle didn't expire until 6-4-25. I called their Customer Service and was told that I owed 209.21 for the period between 5-7-25 and 6-4-25 even though I had not received satellite TV service since 5-7-25 and that they did not prorate final bills. After complaining that it was unfair to pay for something I didn't receive and was not informed about, I was told that someone in their Loyalty Dept. could answer my questions. After several minutes off the phone, the agent returned and said that their Loyalty Dept. refused to talk with me because they only dealt with customers who were threatening to quit DirecTV. She then told me I could pay the 209.21 over the phone with a credit card. I reluctantly agreed and then was told the final bill would be 215.46 due to more late fees!!! I gave my card number to the agent and asked her to repeat it back to me to see if she got it right and she said she was unable to do that due to privacy laws!! Then she asked me to repeat my card number twice more to verify the number!!! This experience has been the worst I have ever dealt with and will certainly never do business with DirecTV again!!

XFINITY - Broken

XFINITY

(549 reviews)

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

CenturyLink - isps - Updated May 2026

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