Our fiberoptic internet goes down at least 1-2 times a month. The price is similar to those of its…read morecompetitors.

I just moved to Colorado Springs and was comparing internet providers when I was contacted by…read moreNestor at StratusIQ who explained their service. Did some more research and found this company suited my needs the best with speeds and pricing. Nestor was very helpful, polite, and thorough over the phone as he displayed great customer service. Was able to get a call for service shortly after signing with them. Alonso was the technician who showed up exactly on time and was as helpful and polite as Nestor. Alonso answered all of my questions and explained how I could hardwire my whole house. Everyone has been extremely nice and the service is great. I have had internet for about a week and the speeds have been exactly as promised. I'm very impressed and am relieved I chose stratusIQ as my internet provider. If you're on the fence, go with them. You won't be disappointed.

I have had StreamWise Solutions for over 15 years and never had an issue with the equipment or the…read moreservice. Recently, Xfinity did an upgrade in the neighborhood, and things went topsy-turvy. I searched for "FreeTv" and discovered they had changed their name to Stream Wise Solutions. Fortunately, Brian and Bruce were still there. My equipment was so old that Brian recommended a Tablo upgrade. It was pricey, but I was Stream Wise able to get cable to my Xfinity modem brought into the house, something Xfinity and Best Buy didn't do. It was a difficult process. Juan did an outstanding job of bringing it into the house. If you are considering Stream Wise Solutions, ask for Juan. He is awesome. He really knows what he is doing. Thank you, Stream Wise Solutions, for saving me so much money over the years. A big shout-out to Jaun for his excellent work.

I had an excellent experience with Juan, who installed ethernet wiring in my home. Juan was…read moreprofessional, experienced, and very knowledgeable in his field. He walked me through his approach, answering questions and explaining the decision making as he went. The quality of the work is excellent, and every connection was tested and running smoothly before he wrapped up for the day. I highly recommend StreamWise and Juan, the work was neat, professional, and well executed.

My frustration with Starlink not getting my equipment installed for over two months. This is how we…read morehad Mountain Range Satellite install and all communication was the best experience we can have on this whole ordeal. It was a pleasure meeting Charles and Kim was the best on the phone.

Kim and Charlie were great to work with for installing our Starlink unit at our new property in…read moreFlorissant. Communication was great throughout the process and on the day of mounting the starlink, Charlie arrived on time and was very friendly and professional. He kept the install looking clean by mounting everything is discreet locations and keeping the wires out of sight. I would recommend Mountain Range Satelitte for anything related to mounting starlink units or satelitte dishes in rural areas.

We are moving and will be selling our house. Direct TV told me that they do not retrieve their…read moredish, that it is not "cost effective" for them. Right, cost effective for THEM. Despite my dozen year subscription I will now have to pay $300 for a third party to take down the dish that no longer functions! If I'd known this at the beginning I would not have subscribed to this company!

I cancelled DirecTV service on 5-7-25 by phone because I was changing providers and was told the…read moreservice would be cancelled that day and that my equipment was mine to recycle because it was outdated. On 5-28-25, I received an e-mail from DirecTV stating that I was in arrears for 209.21 because my current billing cycle didn't expire until 6-4-25. I called their Customer Service and was told that I owed 209.21 for the period between 5-7-25 and 6-4-25 even though I had not received satellite TV service since 5-7-25 and that they did not prorate final bills. After complaining that it was unfair to pay for something I didn't receive and was not informed about, I was told that someone in their Loyalty Dept. could answer my questions. After several minutes off the phone, the agent returned and said that their Loyalty Dept. refused to talk with me because they only dealt with customers who were threatening to quit DirecTV. She then told me I could pay the 209.21 over the phone with a credit card. I reluctantly agreed and then was told the final bill would be 215.46 due to more late fees!!! I gave my card number to the agent and asked her to repeat it back to me to see if she got it right and she said she was unable to do that due to privacy laws!! Then she asked me to repeat my card number twice more to verify the number!!! This experience has been the worst I have ever dealt with and will certainly never do business with DirecTV again!!

Came here to drop off my equipment because I was moving in with my partner, and we are using their…read morexfinity account. They made it super easy to give my equipment back and cancel my service at the same time. I actually got a refund back because I returned it before the month was over. At our new place, xfinity wasn't enabled, so they had to come out and get some cables connected. We have service but the cables are all still above ground, they had a crew come out to put them below ground but when my boyfriend asked them if they had called the 811 dot before they dig they said yes but there were no flags or marks in the yard. No one had come and flagged, and boyfriend told them this. We also have a sprinkler system, and we didn't want them to cause any damage. They called someone and said they'd be back in 2 hours. They haven't been back in 4 weeks. Xfinity is a great internet service provider, and we have had no problems but becautious when they come to dig. The lack of communication on when they will be back is disappointing.

im no longer using xfinity moble or home internet plan they…read morecharged me $45 and my plan was $15 i contacted support they were not being helpful and then my internet went out and my phone plan got cancelled

Waited way too long, sitting around some seriously disgruntled looking people. Store is seriously…read moreunderstaffed...get an appointment if you can! BUT...when I was finally seen, Avery knocked it out of the park! Dude was OUTSTANDING!! Totally fixed a problem I created...thanks to Avery, I don't know what they pay you, but you deserve a raise!!! Thanks duder!!! One star to store...5 stars to Avery!!

Xfinity is horrible. They were taking days to come out and fix it. Grandson lost days of online…read moreeducation thanks to them. When we moved ,they opened a second account on the same equipment. We never got it working at the new address due to the long wait times for repairs. Yet, the charges keep coming. Don't use Xfinity if service matters to you.

I am very dissatisfied with this business. Mr. Taylor, the owner, has been unprofessional and used…read moreintimidation and bullying in his communication. When attempting to schedule a time to pick up an item from Mr. Taylor, I was told he would be home until 6:30pm. At 4:30pm he asked if I could stop by. As I was unable, Mr. Taylor texted "F***, I'm going back to work then." At the end of our business dealings, I was provided a vague invoice for "parts and materials". When I requested a detailed invoice, Mr. Taylor texted, "Take me to court." I have many more examples, and will be much more diligent in the future when searching for someone to work inside my home.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

If I could give 0 I would.....call center phone customer service...horrible. Speeds.....horrible…read more Get xfinity/Comcast! Faster and much more customer service oriented! 19 year customer and 3 atrocious experiences led to cancel which they are wanting is to pay for a full month of coverage even though they would cancel when we requested....horrible horrible services!!

Don't use them!!! Horrible! Horrible customer service horrible internet. The people are rude. I…read morehave had so many issues it is unreal!