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    Xfinity

    1.5 (65 reviews)
    Closed 10:00 am - 6:00 pm

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    Dennis A.

    Wish there were a less than -ZERO- star option. Terrible terrible experience with Xfinity, trying to start up service with Mobile. One entire week waiting, and about 5hrs on the phone...still with no resolution. Why should I have to try so hard to buy a service? Corporate policy to throw untested agents with accents so think they are not understandable AT ALL to the wolves in their failed version of 'Customer Service' is a damaging disservice to them...and a bird-filp to customers! Not to be outdone, though...the 'Xfinity Assistant' is a laughable joke and worthless. But Xfinity could care less about either...riding high on obscene $45.6Bn 2023 profits. "Let Them Eat Cake" says the logo on CEO Brian Roberts' t-shirt. Probably. Comcast/Xfinity is one of the most consistently hated companies in America. I understand why now, but they could give a hoot. Instead of striving to do better by investing some of their billions into helping customers deal with issues -COMCAST/XFINITY- themselves caused, unconcerned shareholders are opening escrow for their sixth vacation home or walking into a Ferrari dealership. Calling tomorrow to put an end to my suffering, and the process of signing up with Xfinity Mobile. It is VERY apparent it can't handle simple tasks...and is unforgivable how they thumb their nose at the customers that have made them a billion-dollar corporation.

    An example of hitting a wall with the Xfinity assistant.

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    Page 2 of 2

    Ask the Community - Xfinity

    Review Highlights - Xfinity

    It seemed fairly busy while I was there and she was running the check in desk and helping multiple people at the same time.

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