My husband died in April. I asked that his ph be shut off. It didn't happen and I got a bill. Was…read moretold it was for service the previous month. I changed carriers April24th. Then in May I received another bill and was told I left in the middle of the cycle, pd the bill. THEN got another bill for June for $47+. Every time I called cs I was told I had to go to the store! 5 times I've been to a store. Twice on E Harmony and now today 3 times to Council Tree. The guy that talked to me was SO rude! His first question was what do you want me to do about it?! You have been here so many times and we tell you the same thing every time! The cs rep on the ph told me to go to the store! This guy waited on me the 2nd time I was in ther and he was rude that day also. Today he told me I was rude and demanding and yelling at him! I DID NOT yell and I was not demanding- he asked what he supposed to do so I told I needed him to call customer service and verify my I'd. He refused and told me if I said another word he would have me thrown out of the store and they would refuse me service! He dialed cs and I was there for 53 minutes on hold and talking to cs. The clerk told me Saturday is his last day! I said that's good, you don't like your job you need a new one. He refused to give me his name.... If I have to go to a store again I'll find a new one! Now they are threatening me with collections for $66+. If I owe it I'll pay it but I don't believe I do!

My eternal optimism yet again came back and bit me. I guess in this case if something sounds too…read moregood to be true- It really is.. we were talked into moving our phones over from AT&T and our Internet. They lied to us over and over again about whether things would work in our hometown of Timnath. The reception is absolutely awful and they actually put down the wrong address for us for the Internet so that it seemed like we would get service when our area wasn't supported. They also "helped" us by putting on screen protectors that broke the same day. I'm only giving two stars instead of one because tech-support and customer service online actually was excellent.

Colter P. did a super job today sorting out the issues I was having with my phone. He was…read morepersonable, knowledgeable and didn't condescend to me as a senior citizen. Great customer service!

Sales people here are just that, sales people. Make sure you do your hw and know all your options…read moreif you have to go to this store. Or avoid it in the first place. Based on my experience, their only priority is upsell, not customer service. I went in with a broken phone that could have been easily fixed with an insurance claim. Customer service told me my only option was trade in and upgrade my phone and plan. So instead of $100 for a iphone 15 to replace my broken 13, I got fished and took the bait on a trade in for a 17. So instead I'll be paying $800 over the next 3 years for a phone upgrade I don't need. Wish I had known, or been informed of all my options when I explicitly asked. I would have definitely made a different choice. When I let them know about my experience, the provider and their manager interrupted me constantly, not allowing me to express my experience, and denied upselling. Representative flat out lied and said she walked me through all the options. She did not. Wish she had! Be mindful and dot your I's!

Customer service sucks! Was told by Johnathan he'd have my…read moreback as I am older and not real tech savvy. After everything was switched over, I text him some issues I needed help with. Said he'd be over that Friday and never showed up. Texted him again, no response. So sad. Leaves a very bad taste with me for this company. Really thought I could trust this guy but should have known better! I hope he is in the same situation down the road and gets screwed over! Why can't people just be human anymore? I'll be switching services back thanks to this dude who couldn't keep his word...beware!!!

I just spent one hour on the phone with a ridiculously incompetent person. TVs have not been…read moreworking for 2 months-2 techs have come Out and hard wired TVs and NOW they tell me the problem is our internet router does not have enough bandwidth and they will ship me a new one and then I have to call tech to come Out and install and un hard-wire TVs of course at their convenience. I have NEVER paid more $$ for terrible service and morons

My phone was locked and Verizon couldn't help me. They suggested CPR CellPhone Repair on Harmony…read more Tyler was extremely patient and knowledgeable. He figured out how to reset the phone and luckily nearly all my data was saved. I'm very appreciative of Tyler. He did an excellent job. Kudos to Tyler!!!

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high

Today I was in the store in Fort Collins for the first time. They set up my new phone. They were…read morevery busy and were polite and patient with my needs! I will use them again when I need something.

I came in with a cracked screen. Nothing else wrong, no issue functionally, just an annoying crack…read morein my screen. I was told 2-3 hours. I came back at 2 1/2 hours and was told it would be another hour. I waited at the store for ANOTHER 2 1/2 hours only to be told that they installed the wrong screen and I need to leave me phone until Monday so they could install the correct screen. I said absolutely not, and they told me they cannot let me leave with the screen they installed. I said fine, and they were supposed to put back my old cracked one. For whatever reason, they did not put back the old one and I was told to come back first thing Monday (i.e. today). I turned my phone on, and it was missing the S Pen, it said NO SIM - Emergency call only, and it immediately overheated and turned off. I called the store from my husband's phone and was told to leave it off for a bit and the issues would resolve - that it was just because it had been heated up to remove the screen. I left it off for another 2 1/2 hours and still had the same issues. I called again and was told again to come back Monday (today). I came back in first thing this morning and was told it would be 4hours. It has now been 4 1/2 hours. I called and they said it will be another hour. I showed up 1 hr and 20 minutes later to be told the exact same thing - - "We are running diagnostics." I did not get my phone back for another hour and a half. For anyone not wanting to add this up . . . Saturday I was told 2-3 hours and it took 5 1/2 hours to get a BROKEN PHONE back that was not broken beyond an AESTHETIC crack on the screen when I dropped it off. On Monday, my second visit, I was told 4 hours, and it took 7 1/2 hours. While waiting for my phone I got to chat with 8 other customers who had similar OR WORSE stories about this place and their experience. This is completely ridiculous nonsense and the absolute worst business you can go to in my opinion. They give you BS explanations and time frames and don't give a f*** how long they take or if they RUIN your device. I cannot believe any companies (Verizon, Xfinity, Asurion, Verify, etc.) are willing to pay/partner with this business for insurance and warranty claims as, from my experience and in my opinion, this shop is a huge liability. My only piece of advice is to GO ANYWHERE ELSE. ** Also, be weary of any 5 star reviews - - based on my experience and what I witnessed with over a dozen other customers today, those reviews are likely not legit.

I receive lousy service every time I try to establish auto pay I went to my local store in Fort…read moreCollins Colorado a cooky young guy with extreme BO did nothing to fix the problem I try to get automatic payment with two different accounts both say wrong pin not true There prices are the highest the service the lowest

Awful costumer service from the most useless employees I've ever experienced anywhere. I had to go…read moreto this location 3 times in 2 weeks, and every time they messed something up or straight refused to help with very easy issues. Do everything you can to NOT go here.

Caleb W. upgraded my phone. Without telling me and without my consent, he added the protection plan…read moreand the early upgrade add-ons to my line. I had been an ATT customer for over a decade before that and had never made changes to my plan during that time. As I am on a family plan and don't pay the bill directly through the website, I didn't know I was being charged for this for almost 2 years (totaling $600). When I logged in to add a new line for my son I became aware of these charges. Now I have to file a fraud claim with ATT. My husband upgraded his phone through the website not long after I did and these add-ons weren't changed on his line. BEWARE if you upgrade in store that you aren't signed up for services you did not consent to. I have called customer service twice (good luck getting through unless you say "Cancel service"), filed two fraud claims, and ATT won't do anything and say it is the store's responsibility. They claim it isn't their problem anymore. I have filed complaints with the FTC and FCC.

I signed up for a "Basic" plan while they were running an iPhone trade-in special in December 2023…read more They essentially lied to me and said they could get me into a plan with this special trade-in for about $60 / month per line. Instead they signed me up for the Most Expensive Platinum Level Plan Available with literally every add-on available behind my back. My first bill was over $225 per phone line. I've been on at least 5 calls with AT&T Customer Service in the past 6 months trying to sort out this problem, they supposedly corrected the billing then next month my bill up to"magically" jumps up to $90 or $100 per line per month due to the way this store structured my trade-in. When I signed up they went through everything on an iPad device which showed my bill at about $60 / month per line. I've had cell phone plans dating back to the 1990's and never had so much trouble dealing a company or store before. This is the worst experience I've had in the past 30 years. I will never get another AT&T plan again. The word "crook" and "misleading" doesn't do this store justice.