I have used Otterbox ever since the 1st model came available for iPhone. I recall one commercial…read morethat showed a large truck running over the iPhone in the case & the iPhone was unharmed. That's what sold me. My phone is my pacifier (unhealthy, I know) and carry it on me mostly all the time, I drop my phone often enough to know I NEED the Otterbox Defender on at all times. I have tried to use other cases and have had broken screens twice. I've just learned my lesson over the years that it is imperative I keep an otter box on at all times I had a horrible experience online with otter box. Made a dedicated trip to come to the store and my experience was wonderful. Thank you Otter Box for keeping it real and having a retail store. Customer 4 Life.

If I could give a zero rating, I would. Have been coming to…read morethis store for several years. They have always had a hard time finding one of our accounts and we have given the info several times. We always get it worked out but never seems easy. Today, we went in to buy a new case and replace the screen protector. The employee asked our name. It was given. She couldn't find the name in the system. The employee continued looking under different names and asked several times for different spellings like maybe it was entered incorrectly. She was trying hard to find our name. The employee seemed to be getting upset about not finding it. We assured her we have bought several things and frequently replace screen protector. Employee continued to ask for spellings of our name and getting a bit upset. The other employee at the counter suggested we just start new and then asked if it was a new phone. It was. That maybe changed things. At that time , the first employee seemed to lose control a bit of her emotions, shaking and getting really upset. We had already moved on with the second employee to re-enter the name and info. Not sure why the first employee got so upset and then left to the back room. None of us " complained" or was mad just was giving the info the first employee was asking for. After purchase was made for the case and new screen protector another male employee , possible manager maybe , came out and started helping . There was a man at the register he was helping and that man asked how his day was. The male employee , right in front of us, stated that he had to leave lunch and talk to an employee in back and that some people just like to complain and do a lot of complaining about things. I turned to look at him, knowing full well he was talking about us and our experience. I am appalled at the utter rude behavior on his part. There was not one complaint from us.... we were justified in doing so but we NEVER ONCE complained or got mad. We gave the info to be re-entered into the system and went about our business and spent another 97.00. I cannot believe the treatment we received and why the first employee would say we complained or did anything wrong at all. We gave her names and spellings and she couldn't find it. Is it frustrating for us... yes. But never once a complaint or raised voices or anger. This employee clearly has the problem not us and I am so disappointed in how it was handled. I'd really like an explanation from the male employee or if the 2nd female employee ( who was helpful) that was at the counter and watched and heard all of this today could explain why this went this way. I cannot prove the male employee was talking about us but considering he mentioned" talking to one of his employees and coming out right after and then complaining about "people complaining" is VERY coincidental. I think it would have been much more beneficial for him to come ask us about the transaction. Would have been much more responsible and respectful. So sad yo not be able to support this local business or recommend them again.

I signed up for a "Basic" plan while they were running an iPhone trade-in special in December 2023…read more They essentially lied to me and said they could get me into a plan with this special trade-in for about $60 / month per line. Instead they signed me up for the Most Expensive Platinum Level Plan Available with literally every add-on available behind my back. My first bill was over $225 per phone line. I've been on at least 5 calls with AT&T Customer Service in the past 6 months trying to sort out this problem, they supposedly corrected the billing then next month my bill up to"magically" jumps up to $90 or $100 per line per month due to the way this store structured my trade-in. When I signed up they went through everything on an iPad device which showed my bill at about $60 / month per line. I've had cell phone plans dating back to the 1990's and never had so much trouble dealing a company or store before. This is the worst experience I've had in the past 30 years. I will never get another AT&T plan again. The word "crook" and "misleading" doesn't do this store justice.

I've been needing a new cellphone for a while but have been putting it off, thinking it would be a…read morepain and take forever. However, at this AT&T location, I was pleasantly surprised! I was in and out in under 30 minutes with a new phone, a case, and a screen protector. The associate was really personable, helpful, and patient. I won't need to drag my feet next time I'm up for a phone upgrade because I know I'll be well taken care of here!

I had to go into this cricket location (because it's 'open' til 8) to have an account that I had…read morebeen added to placed in my name. There was no parking in the lot, I had to park down the residential street. The back door from the parking lot was locked.... walk around the building... no one was in there (great, this should be quick, so I can get to my dinner reservation) Ha... the dude behind the counter took 5 mins to even ask for any information to access our account. Couldn't do anything without the pin from 2+ yrs. ago... he sits there kind of helpless for 5 more mins. Before I agree to just pay the bill for the following month. Go eat, get home, call cricket, issue resolved over the phone in less than 10 mins. Will be handling Cricket business at the drake location or over the phone in the future.

Brandon was super helpful and got me a new phone and everything backed up in less than an hour, way…read morebetter time then I've ever experienced before

Not friendly. Used to have great service. Has gone downhill. Won't be going back to that one again.read more

The location on Lemay is owned by a 3rd party company, not great for a lot unless you wanna buy a…read morephone they have in stock. I had better luck at the store at the Foothills mall.

My mom and I were in the Verizon Council Tree address on 2/22/25 and was helped by Sierra. She was…read moreamazing! She helped us with some issues my mom was having with her phone and provided excellent customer service and support!

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high

While traveling thru Ft Collins, we stopped in with a dead (to us) Samsung phone. Cooper very…read morequickly and professionally determined the problem and corrective action. Many thanks to Cooper!.

We went in for an upgrade for an iPhone and the sales person selected multiple accessories truly…read morewithout stating the price of anything. We had little experience with buying a new phone, and they were very nice except for that. When we came back an hour later everything was already on the phone, again without any prices being stated until a very expensive bill came back later. We ended up calling and getting it refunded, but it is weird and they seemed very irritated. We were never given a box for the case and they said for that reason it couldn't be refunded, but it worked out. In the future I think it would be valuable to at least ask the customer if they are interested in adding additional things for the phone instead of just doing it without disclosing any prices. Especially in an area with a lot of young adults needing help.

Colter P. did a super job today sorting out the issues I was having with my phone. He was…read morepersonable, knowledgeable and didn't condescend to me as a senior citizen. Great customer service!

Mario provided excellent initial diagnosis of a complex laptop problem. He was very diligent in…read moreensuring it was the core problem, so tested several scenarios and repaired the issue. His customer communication skills demonstrate a strong customer-oriented approach, while pricing is fair and appropriate. Will continue to be our choice in mobile phone and computer service.

great service and friendly. very quickly solved a major problem I was having with my iphone.read more