I have used Otterbox ever since the 1st model came available for iPhone. I recall one commercial…read morethat showed a large truck running over the iPhone in the case & the iPhone was unharmed. That's what sold me. My phone is my pacifier (unhealthy, I know) and carry it on me mostly all the time, I drop my phone often enough to know I NEED the Otterbox Defender on at all times. I have tried to use other cases and have had broken screens twice. I've just learned my lesson over the years that it is imperative I keep an otter box on at all times I had a horrible experience online with otter box. Made a dedicated trip to come to the store and my experience was wonderful. Thank you Otter Box for keeping it real and having a retail store. Customer 4 Life.

If I could give a zero rating, I would. Have been coming to…read morethis store for several years. They have always had a hard time finding one of our accounts and we have given the info several times. We always get it worked out but never seems easy. Today, we went in to buy a new case and replace the screen protector. The employee asked our name. It was given. She couldn't find the name in the system. The employee continued looking under different names and asked several times for different spellings like maybe it was entered incorrectly. She was trying hard to find our name. The employee seemed to be getting upset about not finding it. We assured her we have bought several things and frequently replace screen protector. Employee continued to ask for spellings of our name and getting a bit upset. The other employee at the counter suggested we just start new and then asked if it was a new phone. It was. That maybe changed things. At that time , the first employee seemed to lose control a bit of her emotions, shaking and getting really upset. We had already moved on with the second employee to re-enter the name and info. Not sure why the first employee got so upset and then left to the back room. None of us " complained" or was mad just was giving the info the first employee was asking for. After purchase was made for the case and new screen protector another male employee , possible manager maybe , came out and started helping . There was a man at the register he was helping and that man asked how his day was. The male employee , right in front of us, stated that he had to leave lunch and talk to an employee in back and that some people just like to complain and do a lot of complaining about things. I turned to look at him, knowing full well he was talking about us and our experience. I am appalled at the utter rude behavior on his part. There was not one complaint from us.... we were justified in doing so but we NEVER ONCE complained or got mad. We gave the info to be re-entered into the system and went about our business and spent another 97.00. I cannot believe the treatment we received and why the first employee would say we complained or did anything wrong at all. We gave her names and spellings and she couldn't find it. Is it frustrating for us... yes. But never once a complaint or raised voices or anger. This employee clearly has the problem not us and I am so disappointed in how it was handled. I'd really like an explanation from the male employee or if the 2nd female employee ( who was helpful) that was at the counter and watched and heard all of this today could explain why this went this way. I cannot prove the male employee was talking about us but considering he mentioned" talking to one of his employees and coming out right after and then complaining about "people complaining" is VERY coincidental. I think it would have been much more beneficial for him to come ask us about the transaction. Would have been much more responsible and respectful. So sad yo not be able to support this local business or recommend them again.

Caleb W. upgraded my phone. Without telling me and without my consent, he added the protection plan…read moreand the early upgrade add-ons to my line. I had been an ATT customer for over a decade before that and had never made changes to my plan during that time. As I am on a family plan and don't pay the bill directly through the website, I didn't know I was being charged for this for almost 2 years (totaling $600). When I logged in to add a new line for my son I became aware of these charges. Now I have to file a fraud claim with ATT. My husband upgraded his phone through the website not long after I did and these add-ons weren't changed on his line. BEWARE if you upgrade in store that you aren't signed up for services you did not consent to. I have called customer service twice (good luck getting through unless you say "Cancel service"), filed two fraud claims, and ATT won't do anything and say it is the store's responsibility. They claim it isn't their problem anymore. I have filed complaints with the FTC and FCC.

I've been needing a new cellphone for a while but have been putting it off, thinking it would be a…read morepain and take forever. However, at this AT&T location, I was pleasantly surprised! I was in and out in under 30 minutes with a new phone, a case, and a screen protector. The associate was really personable, helpful, and patient. I won't need to drag my feet next time I'm up for a phone upgrade because I know I'll be well taken care of here!

I had to go into this cricket location (because it's 'open' til 8) to have an account that I had…read morebeen added to placed in my name. There was no parking in the lot, I had to park down the residential street. The back door from the parking lot was locked.... walk around the building... no one was in there (great, this should be quick, so I can get to my dinner reservation) Ha... the dude behind the counter took 5 mins to even ask for any information to access our account. Couldn't do anything without the pin from 2+ yrs. ago... he sits there kind of helpless for 5 more mins. Before I agree to just pay the bill for the following month. Go eat, get home, call cricket, issue resolved over the phone in less than 10 mins. Will be handling Cricket business at the drake location or over the phone in the future.

Brandon was super helpful and got me a new phone and everything backed up in less than an hour, way…read morebetter time then I've ever experienced before

Not friendly. Used to have great service. Has gone downhill. Won't be going back to that one again.read more

The location on Lemay is owned by a 3rd party company, not great for a lot unless you wanna buy a…read morephone they have in stock. I had better luck at the store at the Foothills mall.

My mom and I were in the Verizon Council Tree address on 2/22/25 and was helped by Sierra. She was…read moreamazing! She helped us with some issues my mom was having with her phone and provided excellent customer service and support!

My phone was locked and Verizon couldn't help me. They suggested CPR CellPhone Repair on Harmony…read more Tyler was extremely patient and knowledgeable. He figured out how to reset the phone and luckily nearly all my data was saved. I'm very appreciative of Tyler. He did an excellent job. Kudos to Tyler!!!

My phone died and wouldn't charge. Went to AT&T and they sent me over to CPR cellphone repair…read more The gentleman told me it wasn't the battery or the screen. He suspected it was a board inside the phone. Said it could cost up to $300. Went to Best Buy and bought another phone but they couldn't transfer any data because I didn't have the password necessary to do that. After having a blank phone and none of my data, I decided to go back to CPR and pay whatever it would take to get my old phone working again. A different gentleman by the name of Jeremy was there. I explained the whole story to him. He took my old phone to the back and came out a few minutes later and said, "It's fixed". What?! You're kidding! "It was a simple fix", he said. All for only $35. Sometimes it just depends on who you talk to. I'm so glad I decided to go back there. Kudos to Jeremy. He really knows his stuff!

Sales people here are just that, sales people. Make sure you do your hw and know all your options…read moreif you have to go to this store. Or avoid it in the first place. Based on my experience, their only priority is upsell, not customer service. I went in with a broken phone that could have been easily fixed with an insurance claim. Customer service told me my only option was trade in and upgrade my phone and plan. So instead of $100 for a iphone 15 to replace my broken 13, I got fished and took the bait on a trade in for a 17. So instead I'll be paying $800 over the next 3 years for a phone upgrade I don't need. Wish I had known, or been informed of all my options when I explicitly asked. I would have definitely made a different choice. When I let them know about my experience, the provider and their manager interrupted me constantly, not allowing me to express my experience, and denied upselling. Representative flat out lied and said she walked me through all the options. She did not. Wish she had! Be mindful and dot your I's!

We went in for an upgrade for an iPhone and the sales person selected multiple accessories truly…read morewithout stating the price of anything. We had little experience with buying a new phone, and they were very nice except for that. When we came back an hour later everything was already on the phone, again without any prices being stated until a very expensive bill came back later. We ended up calling and getting it refunded, but it is weird and they seemed very irritated. We were never given a box for the case and they said for that reason it couldn't be refunded, but it worked out. In the future I think it would be valuable to at least ask the customer if they are interested in adding additional things for the phone instead of just doing it without disclosing any prices. Especially in an area with a lot of young adults needing help.

I had my son's iPad screen repaired at FixUp and could not be happier with the experience. The…read moretechnician was incredibly professional, communicative, and knowledgeable throughout the entire process. He kept me updated, completed the repair quickly, and the quality of the work was outstanding--the iPad looks and works like new. What really impressed me was how affordable the repair was compared to other options I looked at. Fast service, fair pricing, and excellent workmanship are hard to find these days. If you need a phone, tablet, or screen repair, I highly recommend FixUp. Exceptional customer service and top-notch work. Five stars!

Fix-Up is great place and the owner is great guy that will fix what you need!! If you need anything…read morefixed this is the place to go! I would recommend my friends and family at this store compared to anywhere else in Fort Collins!