We had TDS internet for 7 years and have had consistent drop outs and slow speed in Johnstown CO…read more(despite having Gig service). We have also experienced billing SNAFUs on several occasions. Once Xfinity became available, I decided to cancel my account in early May 2026. I called and spent 2 hours on the phone and finally got a rep who told me they would send a return shipping box for the modem. That never came. I called again and was told they would ship out another return box - and it never came. Meanwhile, TDS charged me a $179 fee for equipment not returned. I found the local TDS office and delivered the modem in person. The employee said that my account had been adjusted to note the return. Today I received a bill!!! TDS is a crappy company that oversells service while shortchanging servers and infrastructure, and has the most customer unfriendly and convoluted business practices I have encountered. AND their website has dead links.

Avoid TDS at all costs. EVERYONE at TDS is incompetent, from the Techs who install to the customer…read moreservice department, billing department, and even supervisors. Every employee has a far different answer from the previous one and then each employee simply states, "I don't know why the other employee would say that!" But then further messes up your account. If you want to avoid a headache, avoid TDS. Not one employee here knows what they are doing. -and all I had was internet, which apparently is too much for them to handle.

I am absolutely furious with this company for charging me over $80 a month and delivering a service…read morethat is a complete joke. Every time I call for help, I'm subjected to an endless cycle of being transferred from one clueless representative to another. Each one claims it's someone else's job, wasting my time with pointless speed tests that show I'm getting nowhere near the 1 Gig service I'm paying for. I've done every system reset and followed every instruction they've given me, only to be told to "have a great day and hang up" without solving anything. My setup is simple: two computers for gaming, two phones, and no TV streams. There's no way four devices should cause my internet to fluctuate from 0 to 200 to 25 to 300. I've never even seen a 1 Gig service, let alone experienced it. Downloading games is a nightmare, taking over an hour for a small game and an entire day for a larger one. My plans are constantly ruined because updates can't download at the speed I'm paying for. I remember going to the grocery store and coming back to find my game barely halfway done! This is unacceptable, and I urge anyone considering this company to think twice. I'm done wasting my time and money on a service that doesn't deliver.

If you're able - do not ever use TDS. They have an incredibly cheap website that hardly ever allows…read moreyou to get in, and actually ensure your bill is paid along with not sending out any type of payment confirmation. Next, their customer service reps are the worst I've ever dealt with before. Overall, crappy internet at high prices, zero accountability or trust. This a bad faith business. Wish I could give less than 1 star.

We had TDS internet for 7 years and have had consistent drop outs and slow speed in Johnstown CO…read more(despite having Gig service). We have also experienced billing SNAFUs on several occasions. Once Xfinity became available, I decided to cancel my account in early May 2026. I called and spent 2 hours on the phone and finally got a rep who told me they would send a return shipping box for the modem. That never came. I called again and was told they would ship out another return box - and it never came. Meanwhile, TDS charged me a $179 fee for equipment not returned. I found the local TDS office and delivered the modem in person. The employee said that my account had been adjusted to note the return. Today I received a bill!!! TDS is a crappy company that oversells service while shortchanging servers and infrastructure, and has the most customer unfriendly and convoluted business practices I have encountered. AND their website has dead links.

Avoid TDS at all costs. EVERYONE at TDS is incompetent, from the Techs who install to the customer…read moreservice department, billing department, and even supervisors. Every employee has a far different answer from the previous one and then each employee simply states, "I don't know why the other employee would say that!" But then further messes up your account. If you want to avoid a headache, avoid TDS. Not one employee here knows what they are doing. -and all I had was internet, which apparently is too much for them to handle.

I have been a skybeam customer for over 7 years in the Idaho Springs area. Beware. Their network…read moretower on the top of Bellevue mountain is completely overwhelmed and they have no way of providing you anywhere near the amount of bandwidth that they promise. Recent tests show that my average bandwidth is 25% of what they promise and at peak hours they do not even provide 10% of their promised bandwidth. I understand that bandwidth may vary, but I NEVER get what I pay for, not even close. Tech support's hands are tied because they have oversubscribed their system and there is nothing they can do about it. But yet, they still continue to sell 5Mb plans and even higher when they cannot even deliver half a Mb during peak periods. This is a deceptive practice and they will do nothing to address it. They simply do not care. This is a service to be avoided at all costs.

This is the worst company and service I have ever dealt with. Yesterday (7/14) a technician was…read moreout to resolve an issue where our internet service failed to connect. The technician was finally able to get it resolved, he told me he changed the frequency it was using. When he left I noticed the speed was very slow, we were getting 15mbps and now getting less than 5 mbps. I called today (7/15) to get it resolved, below is the exact conversation, hopefully you have it recorded and can listen to it. I will be cancelling my service if you ever answer your phones. We will be going with Aerux, which I was told by your technician on Monday, they were a MUCH better company with more reliable service. So thank you for recommending a company that has good service seeing you guys can't do that. conversation with technician on 7/15/2014: I called and talked with a technician explaining the issue and he put me on hold forever and then comes back and tells me the tech yesterday "tried two different radios at 15 mb and they wouldn't work, so then he changed it to a 5 mb one and it worked, so that is what we have now". I say "seriously? You downgraded us without even telling us?" Well it wasn't me, it was the tech Well I know it wasn't you but the tech works for your company right? Yes Well then your company downgraded us without even telling us No, it wasn't the company it was the tech So you guys don't stand behind your employees Well it is not me OMG, you guys..... Click - your, Skybeam technician on the phone hung up on me.

They shut down my service and then when I took all my equipment back like the modems in the boxes…read morethey failed to issue the credit for my account and now they think I'm going to pay it all and they're out of their mind .

Had issues with Porting a phone number, Roberto was amazing at figuring out the issue and…read morecorrecting it after multiple other on the phone could not. Courteous, knowledgeable service, thanks.

I wish I could give zero stars as this place is absolutely terrible. No training to the reps and…read morethe manager is extremely rude. Run away from this store and go to an actual AT&T store. Adding a line has now taken us 2 days and numerous trips back to fix everything they messed up.

Terrible customer service don't recommend AT&T. This location or the location in centerra across…read morethe way I've tried making cash payments at both locations. Terrible customer service it is not it

Excellent service, help and advice from Shemsa!…read more Had problems with my and my wife's phone. Within minutes she diagnosed the problems. Fixed the problems. And when I asked for a better plan to suit our needs, she was able explain the services available. Shemsa was a life saver! I would recommend coming to this Verizon store for your needs. They worked out better than the Verizon tech support I received yesterday.

If i could give a negative I would. If you do business with…read moreverizon make sure it's a verizon store and not victra. The customer service is non existent. They won't allow returns and the corporate number and email is unresponsive. If you call a victra store it goes to an off shore call center, which claims they will have the store call back. I have never gotten a call back.

James helped me with a project last year and was amazing to work with! His knowledge in the…read moreindustry is remarkable. They also knew how to service the project and left the client very happy, safe and security with their security system. I highly recommend Sanctified Communications for all of your security, networking and alarm needs. James is just a phone call away!

From the owner: We are proud to offer the best communication options in Colorado and Southern Wyoming. We have been…read morediligently serving the communication needs of our customers across the Front Range for more than 16 years. We have unparalleled customer service and more than 30 years of experience. Whether you are looking for a better cloud-based service or a traditional in-house solution, Sanctified Communicaitons offers the best products for the lowest price. All while providing an unprecedented level of customer service. Find out more about how we can help with all of your communication needs today!