Excellent service, help and advice from Shemsa!…read more Had problems with my and my wife's phone. Within minutes she diagnosed the problems. Fixed the problems. And when I asked for a better plan to suit our needs, she was able explain the services available. Shemsa was a life saver! I would recommend coming to this Verizon store for your needs. They worked out better than the Verizon tech support I received yesterday.

If i could give a negative I would. If you do business with…read moreverizon make sure it's a verizon store and not victra. The customer service is non existent. They won't allow returns and the corporate number and email is unresponsive. If you call a victra store it goes to an off shore call center, which claims they will have the store call back. I have never gotten a call back.

I switched from att to T Mobile. Very happy that I did. Great service and not nearly as many…read moredropped calls.

Not a good start. Got here shortly after opening. Employee started helping me but we needed to…read moremake a change to our user account. He asked if he could help another gentleman in the meantime. I said sure. That was about 20 minutes ago. Not a single chair in the store so I'm sitting on the floor leaning against the wall waiting. Not easy for a 72 year old. Will update review when I get helped.

The associate Q was very supportive and helpful, quick and honest. There were some customers that…read morecame in with an attitude while Q was working with me. He handled the customers very well than continued with my services. I highly recommend Q if your going in there for the first time! god Bless Brother!

This is my second interaction with Chad at the store, and both times I have been extremely…read moreimpressed by his knowledge, professionalism, and personality. He quickly assessed my request, offered two solutions, then walked me through the steps to activate the solution. He is a superior worker and credit to the company. I can't think of a better customer experience.

Mario provided excellent initial diagnosis of a complex laptop problem. He was very diligent in…read moreensuring it was the core problem, so tested several scenarios and repaired the issue. His customer communication skills demonstrate a strong customer-oriented approach, while pricing is fair and appropriate. Will continue to be our choice in mobile phone and computer service.

great service and friendly. very quickly solved a major problem I was having with my iphone.read more

I went to CPR to get my Mac's screen replaced after (I thought) extensively vetting it and deciding…read morethat it was my best local option. The pros: The staff is all incredibly nice! Seriously a great customer service experience. But, well, I didn't go to CPR to hang out with nice people, I went to get my screen replaced. When I first came in, I was quoted a specific turnaround time, and I decided to stick with CPR because, even though that turnaround time wasn't ideal, it was workable. Given that the broken device was my Mac, which I use for work as a freelancer, every day I had to wait for the repair cost me money, but I understand that repairs take time. Unfortunately, the promised date came and went, and my device wasn't fixed. I gave it an extra two days, then checked in again--and my device still wasn't fixed. When it was finally ready, I dropped everything to pick it up, then drove home to test it...and it wouldn't work. It turned out that they had messed up while reassembling it, and I had to take it back in to fix their mistake--but the tech was heading out for the day, so I had to wait until the tech came back in the next day. Another day of lost work. On top of that, due to CPR Loveland's location in Centerra, there's an additional tax on all purchases that really adds up on costly repairs like, say, a Mac screen repair. In fairness, this is noted on a small flyer in the store, but I would definitely have appreciated it if it had been noted during my initial quote, because it really adds up! In sum: Absolutely nothing against the folks at CPR personally. But if you're looking for timely, effective, affordable work from a store with clear communication, this might not be the place for you.

I had an M1 iPad repaired here and the experience wasn't good. They took a week to repair it since…read morethey had to order the charging port. However, when I told them to test the device, it failed to charge twice. The manager had to come in and show that the device could charge. One day later, I try to plug it into the dock and nothing. Seems that they repaired the charging port enough to take charge but not send data. While they haven't done terribly, I am disappointed in their service and will look to other competitors.

Fast and efficient…read more We stopped here on our way into Denver to do a quick "add a line" to our account. Easy to get to but parking midday can be a pain with all of the other shopping and restaurants in the area sharing the parking lot. Store was not busy. Quickly attended to our needs and made it easy to get what we wanted done. They made a minor error on the account that we had to resolve with online customer service but otherwise left as satisfied customers.

I gave this particular store multiple chances as it is the closest location to where I reside. THIS…read moreSTORE IS A SCAM! The first time I went in to "jump" my wife's phone. Beforehand I did all my research and was well aware that I met all requirements to "jump" the phone. The Manager of the store told me we would owe $280 to jump. He said I could sell the phone to pay off the balance etc. I was confused so I went to the Fort Collins store and was told I could jump the phone and was done in 15 min with no out of pocket or hassle. So this month I got a iPad, I did all my research and knew it could be used with my service and all it needed was a sim card. I decided to go into this store once again for a second chance perhaps the manager was misinformed. I was told by an employee that the iPad was locked and I had to go back to the original provider to have it unlocked. This is a iPad mini2 which comes unlocked from the factory, I explained to her and asked if she could put a sim into it to test it. She reluctantly did and I saw the sim work. She quickly pulled it out and said "nope its locked", then proceeded to tell me I could trade it in and purchase one that would work that day. I told her no thanks and she was very rude to us after that. Once again I went up to the store on Harmony and College. The employee there was great and confused as to why someone would tell me that. We were out with a new sim and ipad in 15min with little expense. I am appalled by the business practice here at this store. The staff is extremely rude, they treat you as a small lost child and look down on the customer. The stench of arrogance, ignorance fills the room met with rude and combative customer service. GO TO THE STORE ON HARMONY & COLLEGE IN FORT COLLINS!!! It's worth the drive, this store is literally stealing from its customers!

Had issues with Porting a phone number, Roberto was amazing at figuring out the issue and…read morecorrecting it after multiple other on the phone could not. Courteous, knowledgeable service, thanks.

After waiting patiently over double the time they told me upon check-in, the person waiting on me…read morewas COLD, unempathetic and extremely curt to me. He did not want to try to help me at all. I had a good experience there previously, but that person was not working when I was in. I walked out and did not spend a dime there. And I will not again.