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    8 months ago

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    Ask the Community - TDS

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    TDS

    TDS

    1.1
    (72 reviews)

    We had TDS internet for 7 years and have had consistent drop outs and slow speed in Johnstown CO…read more(despite having Gig service). We have also experienced billing SNAFUs on several occasions. Once Xfinity became available, I decided to cancel my account in early May 2026. I called and spent 2 hours on the phone and finally got a rep who told me they would send a return shipping box for the modem. That never came. I called again and was told they would ship out another return box - and it never came. Meanwhile, TDS charged me a $179 fee for equipment not returned. I found the local TDS office and delivered the modem in person. The employee said that my account had been adjusted to note the return. Today I received a bill!!! TDS is a crappy company that oversells service while shortchanging servers and infrastructure, and has the most customer unfriendly and convoluted business practices I have encountered. AND their website has dead links.

    Avoid TDS at all costs. EVERYONE at TDS is incompetent, from the Techs who install to the customer…read moreservice department, billing department, and even supervisors. Every employee has a far different answer from the previous one and then each employee simply states, "I don't know why the other employee would say that!" But then further messes up your account. If you want to avoid a headache, avoid TDS. Not one employee here knows what they are doing. -and all I had was internet, which apparently is too much for them to handle.

    DIRECTV

    DIRECTV

    1.3
    (280 reviews)

    There are a lot of drawbacks to this service. Technically it works well and we haven't had any…read moresignificant outages or troubles. It's not cheap, and it seems like everything you want costs extra. They barrage you with up-selling telephone calls, usually on the order of three free months of HBO and Showtime (after which they charge a lot). If you don't cut them off early and firmly they'll sign you up for it without your permission, then you have to call them up and persuade them to cancel it, which is also difficult. The worst part was when I sold the house that had the service. I had no trouble disconnecting the service, but they said they would sent me information later on how to return the equipment, but I didn't receive anything. If you don't return it within 21 days they charge you a fee. I called and after being transferred twice got them to agree to send another return kit, although it never arrived. I called again, got transferred again, and had them send another return kit. I'm now waiting on that one; we'll see. On-phone time for each call was about 30 minutes (including some more up-selling). Update: I finally got my return instructions, which were: put everything in a bag and take it to a UPS store, they will do the rest. It seems like that could have told me that on the phone, or even in the initial email, and saved a lot of trouble.

    We had DIRECTV for a couple of years , from early 2019 until May 2021 when we moved from our home…read morein R.B. & cancelled the service by phone & returned their equipment as per the contract. Unbeknownst to us, DIRECTV kept billing our credit card, which was paperless and inactive. They billed us for 57 months, $6815 in total until we discovered it. When we contacted DIRECTV , they credited back 5 months. Upon further discussion they offered to reimburse us $1000, then upped to $2250. They refuse to reimburse us the remaining $3900. They know they charged for services that they did not provide for 57 months, as proven by the small reimbursements that they offered. But apparently feel that they can get away with making it difficult for us to recover the balance of the unauthorized charges. DIRECTV is a dishonest company, to say the least.

    TDS - televisionserviceproviders - Updated August 2026

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