I took my car Honda CRV 2000 (Dark Green, License # 4JTV076) to the Walmart at 4501 Rosewood Dr, Pleasanton, CA 94588 on 5/26/2012 for oil change and to purchase a spare tire to place in the back of my car. All four of the tires that I already had installed in my car were in excellent condition. Specifically three of these tires were brand new that I purchased from Dublin Honda Dealers recently for about $600 (Bridgestone tires). The technicians at Walmart, were common technician Roy 5832, Courtesy technician Michael 6495 and lower bay technician Saul 6006, Serv WRTR/Greeter Ricardo 6144, upper bay technician Efrain 4810 greeted me and worked on my car. They took one of my brand new bridge stone tire and replaced it with a brand new Good year tire, leaving me with no spare/extra tire (in my car). I realized all this today, after I took my daughter's car (Toyota Camry 1999, license number 4HDP168) to have oil change done on her car also and to purchase a spare tire to place in the trunk of her car also. The technicians at the Walmart today were; Common technician was Raul Mario Rene, Courtesy Technician was Michael 6496, Lower Bay technician was Norberto 6273, SERV WRTR/GREETER Raul Mario Rene Upper bay technician was Efrain 4810. They charged me for the tire and $10 for mounting the tire around the rim but they never placed that tire in my daughters car. When I took the cars back to Walmart today to request them to resolve issues associated with both of these purchases/services (install the bridge stone tire back, place the good year tire in my car and place the tire in my daughters car that I paid for), they refused to do it, saying they dumped the bridge stone tire that they removed from my car and they don't have it anymore, about my daughters car, they won't give me one because I am a liar. A guy came and he said he mounted the tire around the rim, placed it in the trunk of the car with his own hands. He was an assistant manager. The manager came and started to raise stupid questions, like why does the tire in the trunk of my daughters car has a neil in it. When did she have a flat tire, who fixed it, why did they not put the new tire in, etc. He was raising his eye brows like he is trying to catch some lie that I said and I was screaming that give me the tire I paid for and also give me my bridge stone tire that you removed from my other car. He started to create stories saying, he thinks, I took the car home, removed the good tire, placed the bad tire and brought it back. I wonder if Walmart has any policies and procedures, any cameras around the workers or is it a place where any one can do any type of fraud. I am scared to death though. I am a single mother and have no idea how much harm/financial damage they caused me in the past. How many new parts they removed from my car replacing with junk yard's used parts. Because all the sudden in the past couple of years, every couple of months, I started to face issues with my vehicle that involved very high cost vehicle maintenance costs. The same part that I purchased paying over $1500, I was told would last 4 years but it did not, I had to have that part replace again within a year. I spent over $1500 on bad tires. I luckily checked the tires that i purchased today, otherwise, in the past, I never looked inside my car, my tires or in the trunk of my car to see what Walmart placed or removed. Now I wonder if they really do the oil change or do they just fake. Did it ever happened to any of their other customers. Am I going to get justice? Do they have any camera's installed to see what these people did with my and my daughters car or conincidently my car was placed at a spot where the Walmart won't be able to see anything. If both of my cars were placed in that spot where it is impossible to see what actually happened then is it possible that there was a higher power behind this, who really plotted all this, such as the owner of the Walmart, Police, CIA, etc. I requested walmart to show me the video? Not sure if they would or not. I want to see it with my eyes, would they show it to me? Scary ins't it. What if tomorrow I had a flat tire while going to work, or my daughter had a flat tire while going to school? In a country like America, in a store like Walmart, I cannot imagine what I experienced. If it was a tinny little shop of an asian, hindu, pakistani, I would have believed it because they do these types of frauds all the time. I picked Walmart to have the oil change done so I don't have to deal with those type of people. I do want to hear comments on this issue. No non-sense comments though like Walmarts Manager did, twisting & manipulating the topic around, just comments on wether if any one faced this issue at Walmart or not. I am exhausted, I am a single mother, earning $19 an hour, I went to the walmart this morning and came back now, trying to resolve this issue. It was scary.
Aiman Latif
aimanlatif@aol.com
home phone # 92582877 read more