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Ashley Store

2.3 (374 reviews)
Open 10:00 am - 9:00 pm

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Zhilei W.

Garbage company garbage products, I'd rather give a 0 rate if I could. Their installers found a product defect when installing the bed. The foot stand of the bed could not be inserted and fixed, but they used a very low-level method and used a few screws to make up for it. I didn't find this stupid problem until I moved two years later, but they thought it was out of warranty and refused to return or exchange it. I advise everyone to never buy anything from such a conscienceless company. They promised to get back to me with a solution, but nothing happened. It's terrible.

Mirror arrived cracked
Cheri V.

We purchased a floor-length mirror at the Dublin store, but it was not in stock so had to be delivered. It was a week late with no notification from the store until we called to ask where it was. The mirror was cracked when it was delivered (see picture). We called to inform them. They said someone would come out to look at it for refund purposes. A week went by - nobody came and nobody called. We called and emailed customer service a week ago requesting a refund and that the damaged mirror be picked up. They promised to follow up. No follow-up, no refund yet. Needless to say, we will never buy anything again from this joke of a business. The complete absence of customer service and follow-up is appalling. I wish I could put zero stars down

My cats scoping out the our couch! I'm so grateful Tahir is very knowledgeable about pet-friendly couches.

Tahir was one of the most knowledgeable salesman to introduce us to our couch! It was very important for us to invest in a nice quality couch that we can keep for a long time. It was also vital for us to ensure we would get a couch that our cats wouldn't use as a new scratching post. Lol! If you know, you know. Tahir shared with us that he also has his own cat and gave us honest advice on which couches we should consider. We appreciated his transparency, humor, and patience overall!

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2 months ago

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4 months ago

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3 months ago

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2 months ago

So excited for our new furniture! Tahoe did a great job and the whole team was fantastic!

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1 year ago

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5 months ago

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10 months ago

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1 month ago

great service and very helpful staff. lots of perks included!they were very nice negotiating a great discount

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4 months ago

Tahir was fantastic. Very helpful, knowledgeable, and patient with my 101 year old mom. I definitely recommend working with him

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1 year ago

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10 months ago

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1 year ago

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10 months ago

Tahir is awesome. Very knowledgeable and helped us pick out the best value. He is a pleasure to work with.

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1 year ago

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8 months ago

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5 months ago

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5 years ago

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1 year ago

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1 year ago

Tahir is a great salesperson. He was not pushy but very helpful. We had a great experience and look forward to getting our furniture.

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6 years ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

Tahir was amazing and very helpful ! He helped us look for everything we wanted and we got a new couch

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1 year ago

Thank you Tahir for helping us find a new couch! New couch for a great price, sale happening right now

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2 years ago

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3 years ago

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Review Highlights - Ashley Store

Tahir shared with us that he also has his own cat and gave us honest advice on which couches we should consider.

Mentioned in 12 reviews

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Mancini's Sleepworld

Mancini's Sleepworld

(24 reviews)

My husband and I had such an awesome experience with Devi at Mancini's Sleepworld that I had to…read moreleave a review. From the moment we walked in, Devi was so so welcoming, patient, and actually listened to what we needed. We told her we were on a budget, sleep preferences, and talked about what firmness we wanted. We knew we wanted the Lux Estate but after laying on the soft, it was just a tad too soft for us so Devi explained she could order us the medium and it would be perfect. What really stood out was that there was zero pressure. We were given plenty of time to lay on the mattress, compare feel of pillows, and ask a million questions. Devi was very knowledgeable about materials, warranties, return policies, pillows, everything and she answered every question honestly, which made us feel so comfortable. We ended up choosing the Stearns & Foster Lux Estate medium in a king and got two free pillows, and we could not be happier! If you're shopping for a mattress, do yourself a favor and ask for Devi at Mancini's Sleepworld in Livermore. I worked in sales so I know from experience that it's rare to get that combination of knowledge, patience, and kindness these days, and Devi absolutely deserve recognition for it. Thank you Devi !:)

I came back to get some sheets for my Stearns &Foster Mattress. John Hoffman helped me find the…read moresheets and pillows. I even was offered a sparkling water. I'm not a fan of sparkling water, so I took the Free water. I wish they had Sierra Nevada Pale Ale Beer. But, it's a mattress store. John was AWESOME. If you want to upgrade your sleep, then see John.

Mancini's Sleepworld - San Ramon

Mancini's Sleepworld - San Ramon

(88 reviews)

Baily is a Goat (greatest of all time). I had done extensive research on the Tempurpedic Adapt Pro…read moreMedium Firmness mattress. I shopped around making price comparisons and testing the mattress out before coming into Mancini's. This was not a purchase to be taken lightly. Altogether the costs for mattress, mattress protector, and delivery were a substantial investment. I looked at just about every mattress and tried them out in the store. Thinking to myself there has to be another option that's less expensive. After all was said and done I decided on the Temurpedic. However, I still wasn't sold on the idea. Baily, the sales representative, wasn't pushy. He explained to me that he had back surgery and slept on this mattress every night. I was prepared to pay cash. Baily then offered me 48 months of financing at zero interest. It didn't stop there. Baily told me if I purchased the mattress protector my warranty would be doubled from ten years to twenty years. The cherry on top were the two Tempurpedic Adapt pillows I received as a gift with purchase. I purchased the mattress and kept my money in the bank where it's drawing interest without having to pay interest. The deal made sense to me. My needs didn't end there. I was moving and wouldn't need the mattress for another two weeks. Baily gave me his cell phone number in case I needed further assistance. Well, I did. The delivery day needed to be changed, no problem, Baily took care of it. The bank's credit disclosure statement terms arrived in the mail and stated 28.99 percent. Again, I called Baily. Baily patiently explained to me that in the event the mattress wasn't paid in the promotional time period the 28.99% would become effective, and not to worry. The next call was the warranty I felt it wasn't clearly stated on my receipt. Baily once again explained the warranty and pointed out information on the back of my receipt which coincided with the extended warranty provided. My mattress arrived, and I LOVE IT! I made the right choice at the right store with the right sales person, Baily. In the future all of my mattress purchases will be at Mancini's San Ramon with Baily. Thank you for a good nights sleep!

I recently went to Mancini's Sleepworld in San Ramon searching for a bed for my mom, who is 85…read moreyears young. Thank goodness for Eric. He provided outstanding service with patience and attentiveness. He truly listened to what we needed. He provided clear and fair pricing making the entire process easy and stress-free for my mom, my sister, and me. I really appreciated the care he took in helping us find the right bed. Excellent customer service--highly recommend asking for Eric! Eric - my sister and I greatly appreciate you for being so attentive to my mom and helping find the right bed for her needs.

Sleep Number

Sleep Number

(47 reviews)

$$$

Bed shopping is the worst!!! So many choices and options to consider. It's a big investment of…read moremoney and time. Brad and Alexis made this overwhelming process as smooth as any bed buying process could be. We are so so so grateful to have had them help us. Brad helped us initially and really took his time explaining all the different bed types and options. He didn't put pressure on us to make a decision and was patient with us. He had an answer for all of our questions and explained everything we needed to know really well. Both Brad and Alexis helped us get our financing in order. They even called us to give us UNEXPECTED AND AWESOME news that they had a better promotion that we qualified for and that our sales price would be less than we expected. They helped us pick perfect sheets to purchase with some of the money we saved. They set up our delivery and kept us informed every step of the way. We stopped in a few times to look at their pillow selection and ended up buying two pillows with the rewards we incurred on our sleep iq app (which Alexis hammered into our brains to take advantage of). We have had a few issues with our bed and bedding and each time, these two have taken care of every need or problem we have had that same day. They never batted an eye and helped us find what solution would work best for us. We now just stop by the store just to say hi because we love these two so much for helping us find a bed and bedding that was comfortable. Most of all though, we stop by to see them just to say hi because they are such nice people. I would recommend these two to anyone looking for a bed.

I purchased a sleep number matteress on March 10th 2023... I have always had issues with the app on…read moremy phone. But now my bed has not worked for 2 months. I have been on and off with the customer service trouble shooting and still my bed does not work... The rep told me to get on the floor under my bed.. Which is really difficult for ne since I recently had back surgery... I have just dealt with my uncomfortable bed. I called the "Sleep Number" customer service again. I was told bt the rep that I have to pay $190.00 to have a techician just to come out and see what the problem is.. Then of course parts if needed. I'm VERRY VERRY UNHAPPY with this Seep Number Product!! I would not reccomended this bed to anybody ever.. !!!! Really a $6,000 bed and this is what you get?????? Safe your money

Ashley Store - furniture - Updated May 2026

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