Francisco made our purchase experience so seamless! He explained all of our pricing & coverage options with full honesty, which we really appreciated. He understood the style we were looking for & showed us options that we actually liked. We ended up purchasing the sofa that covered our exact needs & within our price range. Not to mention Francisco was just an overall pleasure to talk to. Thank you again for your help Francisco! read more

Tahir from Dublin store was very helpful and we are very happy with our purchase. I would use his service again in the future.

Hello Ashley Dublin, I am writing regarding the delivery of my bed and nightstand, which was scheduled for August 8. My husband and I stayed home all day waiting for the delivery. When placing the order, we clearly indicated that the delivery would be to the fourth floor and that the building has an elevator. However, the delivery team arrived and told us that the bed would not fit in the elevator, even though the bed is delivered in separate pieces. They also refused to carry even a single piece of the bed to the fourth floor and simply left. The delivery team told us that someone would contact us to arrange another delivery, but I have now been waiting for three days and no one has contacted us. I am extremely disappointed with the quality of service. I paid for delivery to my apartment as well as assembly of the bed and nightstand, so I expect these services to be provided as agreed. I am not willing to cancel the order or choose a different bed. I simply need the bed and nightstand I purchased to be delivered to my address as soon as possible. If additional movers are required to complete the delivery, please arrange for three or four people to come and safely bring the items to the fourth floor and complete the assembly. I would really appreciate your immediate assistance in resolving this issue. I currently have nowhere to sleep, and it has already been three days since the failed delivery. Please let me know as soon as possible when the delivery can be rescheduled. read more

Tahir was so helpful when we came in looking for a sleeper sofa. He made it easy and was able to honor a deal for the Labor Day weekend we couldn't pass up. We were in and out of the store but really enjoyed everyone there. read more

DO NOT GO THERE!! You would think since this is a nationwide store that they would be professional and have good customer service unfortunately that is not the case. They will sell you products that are not even available to ship and will only tell you after your purchase and a day before the delivery is supposed to come. If you do get something delivered, they're delivery drivers are extremely unprofessional. They will blatantly lie and say that you were not home so that they don't have to deliver even though you're waiting in your house for them. If you are a single woman, they will be condescending and extra disrespectful and will refuse to give you your purchase. If you need anything, I would suggest going anywhere else but them. They are overpriced and the amount of stress and frustration you will have to deal with is not worth it. read more

Love Ashley Great selection and service, we had to wait for product a little longer, but no fault of theirs read more

I went in to buy a mattress for a daybed and was assisted by Tahir. Tahir was very knowledgeable and efficiently helped me find exactly what I was looking for, a reasonably priced and comfortable twin mattress. Thanks Tahir! read more

Tahir was so attentive and really helped us, definitely recommended. We love our new couch and furniture!

Went to Ashley on Monday. Tahir let us look around and then helped us with our purchase. Service was good, received our new couches by Friday. Delivery was on time and all went well! We love our new couches. read more

Not impressed at all I am writing to formally express my dissatisfaction with the repeated issues I have experienced with Ashley Furniture regarding my recent orders and customer service interactions. This is now the third time I have placed an order with your company, and unfortunately, every order has involved significant problems. My most recent experience has been especially frustrating due to poor communication, inconsistent information from representatives, and a lack of follow-through regarding delivery and service arrangements. On multiple occasions, representatives have contacted me and advised one course of action, only for something entirely different to occur. I was informed that payment was required for a particular service, yet after payment was made, there was no proper follow-up or coordination. Additionally, no one contacted me to reschedule or provide updates regarding the status of my order and service appointment. As a customer, I expect accurate information, professional communication, and reliable service. Instead, I have repeatedly encountered confusion, delays, and a lack of accountability. Having experienced issues with all three of my orders, I am extremely disappointed with the level of customer service provided. I am requesting that Ashley Furniture review my account and order history, investigate these recurring issues, and provide a prompt resolution. I would also appreciate a detailed explanation regarding why these service failures continue to occur and what steps will be taken to prevent similar problems in the future. I value good customer service and had hoped for a better experience with your company. However, the repeated problems have caused unnecessary inconvenience and frustration. I look forward to receiving a timely response and an appropriate resolution to this matter. read more

Worked with Tahir. He is ardent, adept and courteous. It was a pleasure and I recommend him. Good overall service from the store! read more

Ashley Store - Furniture Stores Near Me - Dublin, California

Went to pick up my furniture in Dublin, the manger was out and left the temporary manager Bryan in charge who could not print out a release form for my furniture. I lost $300 and have to hire someone again for tomorrow. They said the could not give me a regional or executive phone number to help me. Awful business will NEVER return. read more

Garbage company garbage products, I'd rather give a 0 rate if I could. Their installers found a product defect when installing the bed. The foot stand of the bed could not be inserted and fixed, but they used a very low-level method and used a few screws to make up for it. I didn't find this stupid problem until I moved two years later, but they thought it was out of warranty and refused to return or exchange it. I advise everyone to never buy anything from such a conscienceless company. They promised to get back to me with a solution, but nothing happened. It's terrible. read more

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So excited for our new furniture! Tahoe did a great job and the whole team was fantastic!

Tahir has excellent customer service. He was kind and friendly and helped us find exactly what we were looking for, giving us options and a fair price range. We will definitely be returning for future furniture purchases. Thank you, Tahir! read more

We purchased a floor-length mirror at the Dublin store, but it was not in stock so had to be delivered. It was a week late with no notification from the store until we called to ask where it was. The mirror was cracked when it was delivered (see picture). We called to inform them. They said someone would come out to look at it for refund purposes. A week went by - nobody came and nobody called. We called and emailed customer service a week ago requesting a refund and that the damaged mirror be picked up. They promised to follow up. No follow-up, no refund yet. Needless to say, we will never buy anything again from this joke of a business. The complete absence of customer service and follow-up is appalling. I wish I could put zero stars down read more

Ashley Store - Mirror arrived cracked - Furniture Stores Near Me - Dublin, California

Went looking for for a recliner,they had a decent selection kinda scattered throughout the store instead if all in one area like lazy boy. Found one I liked but being it was on markdown they wouldn't deliver it so I passed on it,didn't want to deal with going and getting my truck and having to load and unload it myself unfortunate but it is what it is,wasn't meant to be,salespeople more involved than other stores not necessarily a good thing!!! read more

This store it's a fraud they are scandalist there is no way you can get in touch with the manager I saw a chair at the store and what I got totally different qualities and now they are backing out they said that is it we are stuck this people OR BUSINESS ITS VERY DISHONEST IT IS A TIME TO TAKE THEM TO COURT read more

Francisco was our helper. He was amazing very easy and pleasant to work with. We never felt rushed had the answers we needed even Interacted with the kids and was very nice. Made our experience very easy. 10/10 for Francisco. read more

Ashley Store - Furniture Stores Near Me - Dublin, California

Tahir was one of the most knowledgeable salesman to introduce us to our couch! It was very important for us to invest in a nice quality couch that we can keep for a long time. It was also vital for us to ensure we would get a couch that our cats wouldn't use as a new scratching post. Lol! If you know, you know. Tahir shared with us that he also has his own cat and gave us honest advice on which couches we should consider. We appreciated his transparency, humor, and patience overall! read more

Ashley Store - My cats scoping out the our couch! I'm so grateful Tahir is very knowledgeable about pet-friendly couches. - Furniture Stores Near Me - Dublin, California

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Tahir was an amazing help today with picking out a couch. We walked in and he immediately came over and helped us select a nice couch! He answered all my questions and it felt like he cared about us getting a good couch that fit what we needed. Ask for him when you get there. read more

Tahir was very helpful to my husband and I while we looked for a new bedroom set. He advised honestly without hard selling and helped get answers to all of our questions. He went above and beyond and we really appreciated that. We are very happy with our new purchase! read more

The Indian lady wa a mean and rude and she keep staring at us.we felt very uncomfortable. And also the price of furniture was way expensive than other places. read more

Harry and Tahir above and beyond tonight with their patience, understanding, honesty, helpfulness and determination to help us get the couch of our dreams. Would highly recommend these two for your next shopping experience! read more

Do not shop at Ashley Home store. I will not be returning as a customer. What a rip off!! They sent faulty furniture to me and when it did not fit, I asked for it to be replaced. Instead they modified the drawer to fit and now it moves back and forth and it is rubbing. I told them I wanted a replacement and instead they came out and fixed it a second time. This is not what I expected as a paying customer. When I asked to return the purchase their response was, "All Sales are Final, go check the small print". Thanks for NOTHING Ashley. DO NOT WALK, RUN AWAY FROM THIS STORE!! read more

This place is terrible. They only care about making money, sales person Usharani was extremely pushy, we bought a sectional spent over 4K all for the couches to come unwrapped, they looked used. Delivery people told me they had to deliver and the issue would be resolved with the store, that was far from the truth. After several phone calls nothing was ever resolved, I had to go into the store in order to talk to the manger "Steve" he stated he would replace some of the pieces then never did, completely ignored any calls after didn't have the courtesy to let me know he had changed his mind, cowardly of him. IF you are not happy with the product DO NOT ALLOW THEM TO DELIVER have the drivers take it back ! Something salesperson should of told us. We also bought the $650 5year warranty that works for nothing because they still didn't use that to replace the damaged item. Overall customer service is terrible and unprofessional. I will NEVER buy another item from them. read more

Tahir was fantastic. Very helpful, knowledgeable, and patient with my 101 year old mom. I definitely recommend working with him

Tahir is awesome. He was very helpful and with the assistance of the sales manager I was able to get a pretty good deal. Tahir was very communicative and accommodating. He even gave me his cellphone number in case I had any questions. read more

Tahir is awesome. Very knowledgeable and helped us pick out the best value. He is a pleasure to work with.

Came here for a few items but didn't buy anything just yet. The store manager and Chris went above and beyond. I gave them the dimensions of my home and they physically placed every item of furniture into each room for me to visually see. I look forward to coming back and making some purchases for my new home. The customer service was 5 stars and I am grateful for their efforts. read more

Having mix feelings right now; I do understand deliveries are backed up, and not much control there. We finally received (end of January) our las shipment from our November order. But we received a defective piece. One of chairs from our dinning table is not properly leveled one leg is shorted than the other. The defect is so obvious; I do not understand how was this chair even sent out for delivery. I want to think we put trust in the business, where customers receive good quality, working furniture. We went ahead and contacted our sales parson and we were told a technician will come and check it out. My family and I need a good working chair (Expected quality of purchase) I do not need a bandage for the issue. My expectation is to receive a replacement. So as my fiancé works on setting that up, I hope this leaves room to update my review. TBD read more

Ashley Store - Defective chair- (short leg) - Furniture Stores Near Me - Dublin, California

Tahir Hashmi was great! He was very helpful and informative! He was very fast and direct. Went in and got exactly what I wanted. Left in less than an hour. Great customer service. read more

great service and very helpful staff. lots of perks included!they were very nice negotiating a great discount

Came here looking for a couch that I saw online for the Presidents' Day sale. David offered to help me (he was the first after I wondered around for 10 mins and had 3 other employees stare at me but not ask if I needed help) David was very friendly but I felt he was also pushy. 1st off he said the day I was there Monday 2/10 was the last day of the Presidents' Day sale so I had to buy that day if I wanted to get the sale price (president's day isn't for another week on 2/17) so telling me the sale ended a week before the holiday seemed like a lie, sure enough online today 2/13 it shows it's still going on. David then told me for the delivery price they would deliver into any room in the house, come to find out that also wasn't true and they don't deliver into bedrooms. While they might have decent products and good prices just prepare yourself before purchasing that you might be lied to and pushed into a sale. read more

Everything looked good in the store till the delivery time and we saw the defects on the products delivered. The amount of flaws that came with Ashley's service and items was extremely overwhelming and upsetting. It was a really bad experience and I don't wish anyone to go through what we did. Here are some stuff that went down: - Our dining table was scratched. - ALL of the dining chairs, except for one, were wobbly. It looks like the chair legs are uneven. - They forgot to include a mirror in our bedroom set. - The delivery crew kept on asking us how to assemble the furniture cause it didn't come with any instructions!!! (How the heck should WE know??? You manufactured the furniture.) - When the delivery crew was trying to assemble our bed frame, they accidentally put in a wrong size of screw into one of the wooden boards (likely due to the lack of instructions!), so the screw went through it, and so they had to take apart the parts they'd already assembled and take them away. And we had to reschedule another painful delivery. - When the delivery crew left, they left a HUGE MESS in our house. Lose screws were lying around on the bedroom carpet! We reported these issues to the delivery crew and haven't heard back from Ashley yet. Oh man... it was hellish. For that reason I had to lower my Yelp review to one star. I wish Ashley pays more attention to their service and make all the necessary improvements. read more

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Had an amazing customer service with Matthew the sales representative at Ashley's . He was very helpful very kind very down to earth great sense of humor. Matthew was helpful with the items we were interested in. At the end we happily purchase the items we loved. read more

Went to several furniture businesses in the bay area and was very impressed with Ashley furniture in Dublin! Our sales guy Joe was very professional, and explained a few things regarding our purchase of a new bed, mattress, headboard, nightstands, and dresser and last were two beautiful barstools for the kitchen. The manager that day, his name is Steve also was very knowledgeable and explaining different mattresses and explain the discount we were getting because we bought so much that day. We just moved and really wanted our new bedroom furniture delivered as soon as possible and they said the following week that it would be delivered but the barstools might take two weeks. that day delivery was on time. The two gentlemen worked hard, setting everything up, and also had the two barstools delivered the same day. I was quite pleased with the whole process and would highly recommend checking out the Dublin store read more

Well finally we found a couch that will work for my dad. After visiting a few stores and more websites than I can count we stopped into Ashley Furniture now "home store" in Dublin. All the furniture there is gorgeous, although I must admit that it doesn't look like the quality is there. None of it seems like it will stand the test of time. Good for now though. My job bought tons of Ashley Furniture and it falls apart fairly fast depending on usage. It is what they sell at Big Lots... I would have preferred to shop around the store on my own, But when we entered we spoke to a salesperson and she stuck to us like glue, even after I told her a number of times I would find her if we needed her. Like going to a car lot 2.5 stars... We almost left, almost. My husband found a couch. We decided to buy it on Friday it was delivered on Monday! For that 5 stars! read more

Ashley Store - Worked out just fine for both Grandpa and Kaysha... - Furniture Stores Near Me - Dublin, California

After having a really bad experience at the Fremont Ashley store while accompanying my mother inlaw she decided to come in to the dublin store yesterday by herself and said right away she felt the difference, they were more welcoming and gave her a great deal on a sofa and loveseat. She saved herself an extra almost $200! read more

Service and internal business processes are horrible at best and scamming customers at worst. Bought a table and six chairs. Table and chairs delivered by third-party. Table was damaged. Third-party informs me best to accept table as replacement will happen sooner if I do or it can take a month or more. As they are leaving, Ashley service calls and says best to have them take it away as a replacement could be sent 4 days later - and directs third-party delivery to take away the table that same day (which they came back and did two hours later). After numerous phone calls over numerous days later to Ashley, and repeating to numerous people that I do not have the table as Ashley instructed the third-party deliverers to immediately pick up in support of exchange, they ask me for pictures of the damage for a table that they have in their possession (remember - they (Ashley) directed it to be picked it up same day). I asked to speak to management three times and have yet to have anyone call back. I have been informed that they have all been in meetings. So what do you all think? Inadequate processes or am I being scammed out of cost of table? It is my understanding that the third-party delivery only gets paid if complete delivery occurs. Such a process does not serve the customer and will actually undermine customer service. The sales people were great though - very friendly and seemed to give a damn. The reason why I said "maybe" as far as recommendation is that when I picked up my own purchase previously, and service and third-party delivery were not involved, it was an amazing experience. I will update if this was an isolated snafu at best or scam at worst on Ashley's part. Regardless, it is not professional to subject customer to outcomes and conflicts due to lack of robust business processes. read more