After a successful shopping and delivery experience from this store, I discovered that two bolts on the bed frame were stripped, preventing the feet from screwing on. Walking into the store I was greeted and then helped to arrange pickup of the defective frame and delivery of a new frame, as an exchange. I have previously had good experiences at other Mattress Firm stores, and was pleased to see this one ranked just as high on service. Thanks! read more

I second all the 5/5 star reviews here. We bought 2 mattresses here this past week and Glenn was a pleasure to work with. He was knowledgeable, courteous, helpful and very patient. He knew exactly what kind of mattress worked well for us based on our requirements. The store also has a wide selection which makes decision making easy. They also have a 4 month 'try and exchange' offer which I believe extends to all mattresses (please verify). I highly recommend you visit them first if you are considering getting a new mattress. read more

We waked in and we were greeted by Rochel. He was helpful and very knowledgeable. He made my transaction so smooth. I would recommend him seeing him. I am so thankful for his kindness. A+++ salesman read more

Glenn was awesome , knowledgeable, courteous.. highly recommended store for mattress ..

Good customer service! Nice, convenient and clean location! The store have the firm mattress that we need! Highly recommend if you need a firm mattress! read more

Glenn is awesome! A few months ago, I went into Mattress Firm (Fallon Rd in Dublin, CA), looking for a new mattress. Not only was Glenn knowledgeable about the range of products...he was patient and kind, with all of my questions. If you need a mattress, pillows, etc., please don't hesitate to visit him. His explanation and warm spirt makes you feel right at home; which is so important during a big purchase. Thanks Glenn for all your help! read more

I went into there store on Saturday 12.14.18 and I was greeted by Laura with a smile . She took the time to explain all my options and I told her i would be back. I then called her on Monday and she answered additonal questions for me. I stopped on my way home more questions answered and on 3rd trip to the store a purchase was made. What i liked most about Laura was her patience and undestanding that this was not going to be a small purchase and she did not push . Thank you Laura for all your help read more

Howard is the GOAT. Down to earth, kind hearted individual who taught me a lot about the important aspect of sleep. Your room is your sanctuary, it is your own private space and only let the most important people in your life inside. Investing in a bed will definitely improve your everyday mood and change the way you approach and go about your day. read more

Howard, our sales person, was super friendly and helpful. He really worked with my daughter who was purchasing a mattress for grad school on a tight budget. We were able to buy here and ship to North Carolina. Thank you Howard! read more

Walked in here for the first time in search for a new & improved mattress. Daniel, the employee who helped me out, did an amazing job assisting my needs & helping me select the best-fitted mattress for me. He was also very easy to talk to & very knowledgeable. Received great customer service & walked out with a new matress! read more

Me and my husband went to this store and greeted by Jeff. We were looking for a new mattress since our old one start to sag and gave us back pain. After consulted with Jeff, we narrowed it to 2 options and after trying back and forth between the two, we decided to take the Brooklyn. Jeff was very knowledgeable and listen to what we need, he is not a typical sales person, not pushy and gave us plenty of time to decide. The store was clean and spacious. Although we went on Saturday, the store was quiet, which actually helped us by making decision and not rushing. If you're looking for a mattress, give this store a try. Jeff was very helpful and gave us a great deal. read more

Went to the store on New Year's Day to look for a new mattress. Dominic was very knowledgeable and helpful. He walked us through lots of good options and listened to our concerns and needs. We found a great mattress and adjustable frame. Dominic worked with our budget and got us a great deal. Stopped back by on Friday to set up delivery and the manager was very happy to help get that set up. All in all a good experience. Can't wait to get it set up and sleep well. read more

Just bought a bed from Mattress Firm Fallon Gateway and Laura has been amazing! we told her what we want which is the full memory foam which has been our bed for years. The most important is sticking to our budget of $4,000 the most and the memory foam beds are more than that. Laura is the best with giving us big discounts to accommodate our budget. We were able to buy the Beauty rest memory foam brand within our budget. :-) read more

I love their customer service! They were very knowledgeable and friendly. Unfortunately the mattress I picked didn't work my back. The return process was quick and very smooth! Thank you guys! read more

We have been wanting to purchase a new mattress for a while, with COVID we were a bit nervous. When I walked into the Mattress Firm, I was greeted by Jacob and noticed all the COVID safety supplies immediately. Jacob asked me about my sleeping preferences prior to showing me mattress. He was informative and friendly. He reviewed all the features and benefits of each mattress. He did not rush me throughout the process. I strongly recommend visiting Jacob at this location! read more

James is a real cool guy. Nice guitar. Friendly and answered all of our questions. Happy to shop here.

I had such a positive experience with Connie T as my sales associate. I had a horrible time when I purchased a bed from Macy's. It worked out since I had the best help and a very knowledgeable helpful sales associates with Connie. She is the reason I didn't look at other stores as I was planning to do!!connie u really are great at your job!! Thank you so much read more

Mattress Firm Fallon Gateway - Thanks Connie T. For being helpful and knowledgeable - Mattresses Near Me - Dublin, California

Taylor did an excellent job finding us a great mattress, was very knowledgeable. I had a great experience and was able to pick out a great mattress, thanks Taylor! read more

My wife and I decided it was time for a new mattress because our old one was over 10 years old and really worn out. We found Mattress Firm online and decided to visit the Dublin store. When we arrived, we met the store attendant, Laura. Laura was really nice to work with and very informative with vast product knowlege. Within 30 minutes of testing mattresses and pillows we found what we were looking for. Laura processed our financing information and made the whole transaction fun and easy. We can't wait to receive our new mattress and pillows. I highly recommend if your looking for a new mattress, that you stop here and ask for Laura to guide you through the process. read more

JEFF IS AMAZING!!! I have never met anyone in sales as invested in my family's well being as he is. He welcomed us, walked us through everything we needed to know (which was everything), and entertained my children so we could make decisions and discuss things peacefully. I am so impressed with my experience here. You won't regret it! read more

My wife and I were in the market to replace our old bed so we decided to check out this new Mattress Firm. Connie greeted us right away and helped us navigate through the many different mattresses. We had no idea what we wanted and Connie asked us the right questions to narrow down the choices. She was very patient with us and gave us a wealth of knowledge. Very personable too. We left with an awesome and comfortable bed. (Actually it came the very next day) If you're in need of an amazing bed, see Connie! read more

Brand new store came for the 4th of July sale and got a great deal!! Connie helped us and she was excellent!

We stopped in the Dublin store to get a metal bed frame replacement. Chesiree was working the store and quickly helped us find what we needed. We also walked out with a new pillow which we had not intended to buy. She was very friendly and helpful. I would highly recommend this store for any bedroom purchases. read more

Came in and was greeted professionally by Lora, she made my life so much easier. Told her what i need and she quickly made it happen for me. Did not give me a sales pitch like everywhere else! Man I loved it her way better than any other furniture or mattress store ive visited. Will be recommending all my family and friends to this location now! Great job guys! read more

I have to congratulate the staff at Mattress Firm. They were beyond helpful, knowledgeable and friendly and answered all our questions. We were shopping for 3 mattresses and they gave us all the time we needed to try and pick out the right ones for each of us. They weren't trying to push any sales on us or trying to have us look at the most expensive ones, they listened to our needs and tried to steer us in the right direction. We had board a mattress in a different town and felt pushed to buy a certain kind, turned out our backs were aching on it. This time we took our time and though we've only had it for about a week, this one is a keeper. We went with a medium firm instead of a firm and it made all the difference. Thank you, Juan, for spending so much time with us. You made this experience worthwhile and your patience with us trying out all the beds (almost) in the store and changing out mattresses so the kids could try different ones made this purchase easy. I highly recommend this branch of Mattress Firm. read more

Great service, great prices, great selection, and a low price guarantee. What more could you ask for? read more

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We recently purchased a mattress from Clare and she was very informative and not pushy. We were able to take our time and do comparisons with others. When we came back she treated us well. Delivery is coming us in a few days. I will update my review. read more

Ches was great! I needed a low profile box spring and after telling her I had a 4 post bed, she recommended a bunkie board instead. The delivery is also very fast and the price was really low. read more

I'm giving them a 4 for the purchase process but a 2 for the return process. It's not the no risk try some mattresses policy that I thought it was. The sales process was pretty good. They were friendly and helpful. But the returns and exchange process is quite a nightmare. I purchased a firm mattress because my awful current sleep number was not supportive at all and giving me horrible back pains recently. I went in and purchased a firm mattress. After trying it for a bit, my back still hurt a lot so I ended up just sleeping on my guest foldout mattress. I exchanged it for their firmest mattress (you only get one exchange and there are some fees involved). My back continues to hurt, and it doesn't seem like it supports my body the way I need it to (it's mushy where it's not supposed to be and firm where it's not supposed to be). I went back to return it. They told me that there would be a 20% restocking fee for the mattress (which is $2000) and I couldn't return any of the "free" stuff that came with the mattress such as the box spring, the metal frame and the pillow and mattress protector. On top of that, I went into the store, and filled out paperwork with this older gentleman Tom who normally works at the Pleasanton store. He told me there would be a 21 day waiting period before I could return it, but assured me that someone would call me on 10/15 and pick it up on 10/17. I never received a call. I called the store back on 10/24. The guy there said the manager would call me back but he didn't. I called on 10/25, the same guy said he gave all the paperwork to the manager, Juan, and informed him of my issue, and that I should call Juan on 10/26. I called Juan on 10/26, and he told me that this was the first time he had heard about my issue and that he would call me back since he was with a customer. Waited 40 minutes. No call. Called him back. He was with a different customer. I insisted that he talk to me so I waited awhile for him to finish up with the customer, and then he helped me. Got it all sorted out so I am basically paying $560 for trying 2 beds. Is it worth it? Maybe. Still waiting for the confirmation of my refund though. read more

Just ordered my mattress from Connie. She helped me find the right mattress for me and got me all kinds of extras! So excited for it to be delivered! read more

If I could give this store zero stars, I would. We were having an issue with the online order and we're told to go inside. After checking to see if the store was open, and being reassured that it opened at 11, we decided to go in around 11:30. We get there and there "open" sign was off as well as the lock was on the door but we still tried to open it just in case. Sure enough there was a rather large man sitting there. We explained our issue and he replied "sorry bro I can't help at all". We decided to go to a different store in the same town with the same issues and the man there was a complete help. New staff is a great suggestion for your store. read more