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    Pottery Barn

    2.1 (45 reviews)
    Closed 10:00 am - 8:00 pm

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    I bought a standing lamp which is defective. Said no refunds available. Lamp is bent and swinging too much to the point where I am scared to sleep at night. Nobody at the store mentioned about the defect. Definitely not recommend buying here.

    CJ K.

    I wonder how many horrible reviews in a row this store will have to get before they make some changes in their staff and/or manager? We live in San Ramon and I can't tell you how many THOUSAND of $$ we have spent at Pottery Barn/PB Kids/Williams Sonoma in our 26 years living here. We were pretty excited when these 3 favs of ours opened in the new San Ramon City Center. But today's poor, no TERRIBLE customer service experience has probably pushed us to the point of no longer shopping here. My wife purchased a $99 table runner yesterday that she wanted to try at home...and specifically asked if she would have any problems getting her money back if the runner didn't fit in our decor. Of note is that my wife paid with cash, instead of the usual credit card transaction, because she was using money she got for her 60th birthday this week. She brought the runner home and it didn't quite fit like she hoped, so we rolled it back up in it's original ribbon and she returned it this afternoon, only to be told that they couldn't refund her in cash, that PB would mail her a check. My wife pushed back and ultimately asked to speak to a supervisor. The bottom line is my wife wound up getting her $108 back...in cash, just like she paid. But she had to press the issue way more than any customer should ever have to...and it was refunded to her with a complete attitude, with the manager tossing the receipt on the counter and saying rudely, "give her her money back!" The worst part to me is that no one even took the time to explain why this refund would need to be mailed in the form of a check, when she paid cash. My thoughts are if someone had made this make sense as to why this is a policy, that maybe that would have taken the sting off of the situation. But to be treated the way my wife just was, is simply incredulous to me. We have been Key Rewards members for years....and as I look around our house, and our adult children's homes at all of the PB/PB Kids/Williams Sonoma items we have purchased....it just doesn't make sense to me that these brands have evolved into a "we don't give a crap about our customers and can afford to treat them poorly"....it's a head scratcher to me if this is the brand overall, or just poor management at this location? Thus, I'm leaving this review to save others from the frustration. Also in hopes that someone from PB will actually read this review and take action to make this location start providing the customer experience that loyal customers deserve. But as this now the 8th poor review in a row, without even a single response from management or owners, I fear it's telling a story that this brand has crossed the line into the world of only providing transactional experiences...instead of the experiential one high demographic consumers desire. Very sad...

    Kyle L.

    Another store that's currently in the Bishop Ranch shopping area. The staff here was nice and friendly and the place itself is slightly bigger than the Stoneridge mall store. Overall, a nice addition to this shopping center and look forward to browse around here when I'm in the area

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    Page 1 of 2

    Ask the Community - Pottery Barn

    Review Highlights - Pottery Barn

    The throw is pretty pricey which came out to around $190 with tax but it is worth every inch of that blankie...

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    Home Consignment Center - New leather sectional!

    Home Consignment Center

    3.4(214 reviews)
    1.6 mi
    $$

    Any fans of consignment centers here on yelp then this place if for you. There used to be a…read moreTUESDAY MORNING next door to this center but that had been long since shut down and closed. This center has lots of furniture sofas movies type recliners lamps chairs , pictures paintings, house decorations, gaming chairs which all are in great and superb condition . I was really surprised thinking this place would be a waste of time .Nothing is dusty broken or way too old. This has been hit by smash and grab a couple of times recently. This is why they have the jewelry locked up and have more locked security sensors on high value items . Only thing is I didn't see any real deals like a big price cut . If buying used and saving money is your thing then visit this place .

    I've been in the market for a leather sofa for the past few months--no rush, I have 2 cute love…read moreseats, but lately people who come over have been telling me they're not cutting it. I made a spreadsheet of different leather sofas and sectionals I found that I liked, including brand, price, dimensions, pros, and cons. I don't usually go to Danville or the East Bay, but this holiday season we decided to visit our cousins out there instead of having them come to us! I was going to just go to the RH Outlet, but they suggested the Home Consignment Center in Danville which was on the way. We walk in--there's plenty of parking outside and it's near Costco (and Costco Gas.) The place is cavernous! It's packed! A picture does not do it justice. They had so many different sofas, chairs, chaises, sectionals, artwork, and cute knickknacks. A few leather sofas including a cute tufted one caught my eye, but this one leather sectional in particular really stood out. It was new with tags and very reasonably-priced--this was because it is pretty low/short, which can be fixed easily! We chatted with some employees who also mentioned we could add risers and make it taller/higher, and they explained the brand Timothy Oulton is pretty much Restoration Hardware because he was a designer for them. I bought the piece on the spot and we drove it home in my mom's SUV in 2 trips. We appreciate the staff for helping us load the car and carry the different sectional modules through the store! They were very kind and helpful. My cousins had told us that you don't know what you're going to find at Home Consignment Center as it has different pieces depending on when you go! Different items each time. Such fun! I'll be back when I need more furniture.

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    Home Consignment Center
    Home Consignment Center
    Home Consignment Center - Jewelry Department CLOSED on Wednesdays , I thought they got robbed again

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    Jewelry Department CLOSED on Wednesdays , I thought they got robbed again

    west elm

    west elm

    2.2(69 reviews)
    0.0 mi

    If I had a choice I would give -500…read more The problem is with their 'white glove' delivery service. Absolutely ripe off. Don't understand what exactly white glove delivery means !? Feels like red carpet service when we get to know this for the first time. I was Infact expecting some national guards to come and greet me like red carpet. Non sense!!! The patio furniture was delivered without side tables . And the side tables were delivered with UPS who just left it at doorstep only to realise I have to assemble it myself. The charges $400 fee just for shipping and assembly for $3k order. I think this is ridiculous!!! Please close down you don't deserve to be in business!!!

    I mistakenly dropped into West Elm during the SF Giants fanfest, however the space itself was…read morefairly easy to navigate and I liked that they had several doors that you could enter through if there was crowding. I specifically came for their green guard gold furniture, and was disappointed to find that the green guard gold certification is not listed on the tag. There's also very little cell reception in the space so none of their QR codes would load. I ended up doing additional research and after only feeling partially interested in their desk designs I decided to go with a different company as I wanted a plain desk with no drawers or storage and they had little to nothing in that category. The service at this location was slightly standoffish and not particularly helpful, but some of the items were quite pretty. Especially since the quality was much higher than that of Pottery Barn, easily. All in all, it was a well laid out showroom and I loved their Acorn color, but their current designs just weren't for me.

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    west elm
    west elm
    west elm

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    Bassett Furniture - Gash

    Bassett Furniture

    3.7(230 reviews)
    4.4 mi
    $$$

    I'd been looking for a reclining sectional for a few months, having visited many furniture stores…read morein the Bay Area. This was my last try. I knew what I wanted as I told my friend I was with it would probably only take a couple minutes for me to walk through the store. But then there it was! A sectional that didn't look like a reclining chair and was the exact dimensions I was looking for. The woman that came to help me was very knowledgeable and helpful. She frequently mentioned how well made it was. It's actually something I noticed as well when looking at the sectional in the store. But with a big purchase like this, I wanted to think about it because it was not cheap, plus I was with a friend, so the next day I went back to discuss the couch in more detail. Most footrests in sectional recliners aren't very study or give you no room to move your feet and lower legs around. Not this one. I love how I don't worry about my feet dropping with the leg rest extended. Also, I love how the reclining foot rest is an independent power control from the back (or headrest). I can sit straight up with my feet out reading or I can recline the back too for a more relaxed position. The sectional I chose has both ends as power recliners and I also ordered a middle recliner for the long side in case hubby and I want to watch a movie together, we can sit on the same side, reclined. We got the standard lounge cushions which I much prefer over an upgraded choice of memory foam. (Memory foam always collapses whereas I prefer more of a bounce in my seating. I'm not saying theirs would collapse...just giving you my reasoning based on memory foam experiences with other furniture not purchased at Bassett.) The salesperson worked with me on picking a material. I pretty much knew what I wanted and fortunately, they had almost the same exact color and sturdiness I was looking for. She definitely knew what she was doing because I'm also pretty good at it and we were on the same page. I would trust her if I didn't know anything at all just in case you need their help. They will also come to your home to measure and help with material just in case you're wondering. Wish I could remember the salesperson's name now, but looking back on the paperwork the initials are TP. No full name on my paperwork. The couch came in exactly six weeks as they said when I purchased it and it's perfect in our home. Delivery was very smooth with good communication. I'm sitting in it now! I love this sectional! I need to add that this is an American made company too so it's a win win! Thank you Bassett!

    The actual couch inserts and frames are nice and comfy. However, I've had my couch for only little…read moremore than a year now and the fabric is totally pilled everywhere. We have no pets or children. It's really disappointing considering you pay thousands for a small couch, you'd expect it to hold up for more than two years. I've had way way cheaper couches last over a decade. They're comfy! But be careful what fabrics you choose. The warranty specifically excludes pilling. Also, I've thought about this since we purchased, but I've never had a more rude sales person. She fully judged my husband and I because we "looked too young to be buying from here". Wondered if our parents were buying for us...Wouldn't give us the time of day while we were testing out couches until I spoke with a different (very kind) woman. Once she realized we were actually buyers her entire personality changed. My husband and I still quote her because she was so shockingly pretentious and judgmental.

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    Bassett Furniture - Bottom drawer has rough edges. Could cut you

    Bottom drawer has rough edges. Could cut you

    Bassett Furniture
    Bassett Furniture - These are the holes and gash from a 5k+$

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    These are the holes and gash from a 5k+$

    Pottery Barn - homedecor - Updated May 2026

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