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San Ramon, CA

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Pottery Barn

2.1 (50 reviews)
Open • 10:00 am - 8:00 pm

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Fabric falling apart after a few weeks :(
Albert F.

Bought a $6K fabric sectional, that was the easy part. Delivery was over a month late, I had to call and what do you know? It was ready to be delivered but they forgot to call to schedule. Once I had it for a month, the material starting to come undone at the threading, they didn't exchange so now I'm stuck the bad craftsmanship sofa. They did refer me to a furniture medic? and when I called, the Medicv only works on wood cabinetry! So, basically if you can't walk out of the store with the merchandise, do not purchase! Buyer Beware !!!!!

Gift all wrapped and ready!
Frances L.

I came in to browse and to look for a gift. Pottery Barn is always beautiful to walk through. I was looking for a jewelry box. I found the one I wanted and it was on sale! Regina was wonderful and very helpful. She helped look up the correct price and applied my rewards. She even wrapped it up for me. Great shopping experience!

CJ K.

I wonder how many horrible reviews in a row this store will have to get before they make some changes in their staff and/or manager? We live in San Ramon and I can't tell you how many THOUSAND of $$ we have spent at Pottery Barn/PB Kids/Williams Sonoma in our 26 years living here. We were pretty excited when these 3 favs of ours opened in the new San Ramon City Center. But today's poor, no TERRIBLE customer service experience has probably pushed us to the point of no longer shopping here. My wife purchased a $99 table runner yesterday that she wanted to try at home...and specifically asked if she would have any problems getting her money back if the runner didn't fit in our decor. Of note is that my wife paid with cash, instead of the usual credit card transaction, because she was using money she got for her 60th birthday this week. She brought the runner home and it didn't quite fit like she hoped, so we rolled it back up in it's original ribbon and she returned it this afternoon, only to be told that they couldn't refund her in cash, that PB would mail her a check. My wife pushed back and ultimately asked to speak to a supervisor. The bottom line is my wife wound up getting her $108 back...in cash, just like she paid. But she had to press the issue way more than any customer should ever have to...and it was refunded to her with a complete attitude, with the manager tossing the receipt on the counter and saying rudely, "give her her money back!" The worst part to me is that no one even took the time to explain why this refund would need to be mailed in the form of a check, when she paid cash. My thoughts are if someone had made this make sense as to why this is a policy, that maybe that would have taken the sting off of the situation. But to be treated the way my wife just was, is simply incredulous to me. We have been Key Rewards members for years....and as I look around our house, and our adult children's homes at all of the PB/PB Kids/Williams Sonoma items we have purchased....it just doesn't make sense to me that these brands have evolved into a "we don't give a crap about our customers and can afford to treat them poorly"....it's a head scratcher to me if this is the brand overall, or just poor management at this location? Thus, I'm leaving this review to save others from the frustration. Also in hopes that someone from PB will actually read this review and take action to make this location start providing the customer experience that loyal customers deserve. But as this now the 8th poor review in a row, without even a single response from management or owners, I fear it's telling a story that this brand has crossed the line into the world of only providing transactional experiences...instead of the experiential one high demographic consumers desire. Very sad...

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Review Highlights - Pottery Barn

“The throw is pretty pricey which came out to around $190 with tax but it is worth every inch of that blankie...”

Mentioned in 2 reviews

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Anthropologie - San Ramon - Miniature Hydroflasks

Anthropologie - San Ramon

2.9(47 reviews)
0.0 mi

Anthropologie is an upscale , boho- chic lifestyle and appeal retailer known for…read morebohemian,vintage-inspired, and artistic women's clothing , accessories, home furniture, and decor . It features a romantic , eclectic,and Bohemian - leaning aesthetic , disgusting it from sister stores urban outfitters ( grunge / youth ) and Free People ( free/spirits ) This store was originally inside Standford shopping center . The San Ramon branch is a newer location. It has bigger and grand looking changing rooms . A huge section of discount clothes and other home decor . Good customer service . Pretty interior decoration. Huge parking lot just outside the mall . I was so happy to find a designer long skirt in denim material . The end has irregular fabric patterns and it was already at discount price and I got additional 50 % off ! What a deal . Since I don't go there often , so it is a miss it or fit it . There was only one size 10 available and ot fitted me perfectly! That made my day !

I have visited this Anthropologie location several times, but the last time was a better…read moreexperience. This location has a good amount of inventory along with a pretty good sale section. I browsed around for a bit and found a few things to try on. Both of the staff members I encountered in the fitting room were kind and helpful. I forgot both of their names unfortunately, but one was a petite blonde and the other was an Asian woman with short hair. While none of the items I tried on worked out, the brief interaction with both of them left a good impression. I've had mixed experiences with the staff at this location in the past, so I was pleasantly surprised. I'd suggest stopping by if you're in the mood to shop!

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Anthropologie - San Ramon - Thermo and special colors Hydroflask

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west elm

west elm

2.2(70 reviews)
0.0 mi

I mistakenly dropped into West Elm during the SF Giants fanfest, however the space itself was…read morefairly easy to navigate and I liked that they had several doors that you could enter through if there was crowding. I specifically came for their green guard gold furniture, and was disappointed to find that the green guard gold certification is not listed on the tag. There's also very little cell reception in the space so none of their QR codes would load. I ended up doing additional research and after only feeling partially interested in their desk designs I decided to go with a different company as I wanted a plain desk with no drawers or storage and they had little to nothing in that category. The service at this location was slightly standoffish and not particularly helpful, but some of the items were quite pretty. Especially since the quality was much higher than that of Pottery Barn, easily. All in all, it was a well laid out showroom and I loved their Acorn color, but their current designs just weren't for me.

If I had a choice I would give -500…read more The problem is with their 'white glove' delivery service. Absolutely ripe off. Don't understand what exactly white glove delivery means !? Feels like red carpet service when we get to know this for the first time. I was Infact expecting some national guards to come and greet me like red carpet. Non sense!!! The patio furniture was delivered without side tables . And the side tables were delivered with UPS who just left it at doorstep only to realise I have to assemble it myself. The charges $400 fee just for shipping and assembly for $3k order. I think this is ridiculous!!! Please close down you don't deserve to be in business!!!

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west elm
west elm
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Noa's Art - In conversation during free art and interior design consultation, an important factor in choosing art.
Alamo,ca.

Noa's Art

5.0(18 reviews)
1.6 mi

This is an incredible way to decorate your home with REAL art that comes to your door. Noa is the…read moreowner and in most cases the designer of the pieces that look best and work in your home and with your style, taste and current decor. She came into my home with dozens of options, hanging canvas's up on my wall where I was able to study them, take a picture and feel the art in the space - then - all of a sudden, I turn around after she has put another two pieces up and WOW that's it. I would have never picked what I picked in any store - but seeing on my wall in MY living room - I knew - it spoke to me, and that was it. The framer came shortly after, framed it perfectly and it's now hanging on my wall. Do you know how many pictures and how much time I would have had to lug in my car and put up each piece only to probably return it and start all over again? Too many hours to count - too many holes in my wall - too many trips to countless stores. Noa is awesome, talented, warm, friendly and honest about what works and what doesn't AND there is no pressure. It's free for her to come and take a test drive of art in your home! Highly recommend!

Noa was wonderful! She had a great eye and understood our style after just a few minutes in the…read morehouse. The paintings she recommended were perfect for each room and what was especially valuable was her suggestions for optimizing the space. We already made a couple of the changes she mentioned and it has really elevated the room! Her style is very personable without feeling like too much of a "sales pitch". Her framer was also punctual and efficient, and available just a couple days after we bought the art. Would definitely recommend Noa's Art to any new home owners looking to create a beautiful space!

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Noa's Art - Love this hand made oil painting in a house in Dublin,ca.love how it worked well with their interior design.

Love this hand made oil painting in a house in Dublin,ca.love how it worked well with their interior design.

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Pottery Barn - homedecor - Updated October 2026

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