Love the selection of eyewear. Doctor was great and appointment was easy to make. Would recommend…read morethis place!!!

The staff here are fantastic, and Dr. Chuong Banh is especially kind and knowledgeable. After…read morediscovering that my initial eyeglass frame was peeling, Dr. Banh helped me replace it very quickly. Later, when my replacement frame broke, he kindly lent me the peeling one while my new frame was on the way. This thoughtful gesture ensured I wouldn't have to wait without eyeglasses, especially since my old pair had a slightly different prescription.

Owner, who seems to be an optometrist doesn't know how to talk to a customer…read more Their staff didn't have an answer to my question to which I asked them if they can get me an answer. Owner came back to me and talked to me rudely. He also tried to charge me higher copay than what my insurance had. There was a guy sitting next to me trying his new glasses and he literally said they made his glasses all wrong because he couldn't see it using them. I wasted so much of my time working with these guys. Not returning back ever to this location due to so many ted flags. Please avoid this place.

The woman with large glasses at the front desk was very rude. Came in to look at their frames and…read moreafter her attitude, I left right awa

Let's face it - check ups and especially eye check ups are kind of a hassle - but most of us do it…read morebecause we need that prescription updated to get contacts and glasses but also.. we can't f around with our eye health. Everyone in here from the reception staff to the doctors are always super friendly and helpful. I recently switched my eye doctor to Dr. Salsabilian and she is soooo amazing and so pretty! She cares about her patients and if the staff is also a fan of the doctor / that says a lot. I have optical health included in my Kaiser plan but I come here to get my annual exam because I love it here -- it's also 3 min from my house - yes that helps but even if it was far- I'd drive there to see the smiling faces! Shoutout to the kababayans in the front desk. Love them so much.

The process was super easy and straightforward! All the staff are super helpful and friendly. The…read moredoctor present was amazing and explained everything throughly. I worked directly with Annalyse and would HIGHLY RECOMMEND speaking with her. She is amazing and made my visit much better and easier! Worked with me on everything and was super informative and helpful!

I showed up early and they got me checked in right away. The front staff worked smoothly and even…read moreasked if I needed help with anything. The waiting area was simple but clean. I didn't have to sit there long before being called back.

We were late for my son's eye appointment due to the rain and heavy traffic but Dr. Avni Shah…read moredidn't hesitate to help us. She was very understanding. She evaluated my son with gentle and compassion. Her team were kind and professional like her. When we picked up his glasses we were assisted by an African American gentleman-we didn't catch his name. He is very kind, helpful and very friendly. Thanks to your team!!!!

Dr. Folker is very talkative, funny, and friendly. However, if you are considering to get contact…read morelenses, he's not your optometrist. He's geared more towards prescribing and selling glasses. He'll lean you towards his products and I have no problem with that since that's the business he's in. I do feel that he leaned me a little too hard towards glasses more so as contact lenses are not as much of a money maker for him from my benefits allowance standpoint. He's friendly when he's marketing his products and doesn't come off as a hard sell, but I think there is a bit of ulterior motive (not necessarily deceitful) from him to scoot you towards glasses. So much so that he will transition you from the exam room to his showroom seamlessly. :) One extra tip. Have them contact the insurance for a pre-estimate of your exam and glasses/prescription(s) before you commit so you won't get sticker shock. All too often, we skip this step only to find out at checkout that our out-of-pocket is way more than we expected. By the time he adds in all the different coatings for your prescription, to try to max out your benefits allowance, you might not realize that you've gone way over your covered benefits. Don't assume they know what the final cost will be since they don't often check ahead and as a result you will get stuck with the difference. Suggestion to the practice, if you're reading this. Be transparent about the cost of things and how much is actually covered UP FRONT so your clients can make an informed decision. Even if you don't know the cost at the time, offer to make an inquiry with the insurance before providing the clients with a quote. This due diligence, honesty and integrity will net you many more return clients. I'm sorry to say that I won't be one of them.

Two members of our family - 1 adult and 1 child - have seen Dr. Folkers in 2024 and unfortunately…read morehere was our experience. Dr. Folkers: - Rushes patients - Talks the whole time. He's funny! But he - Does NOT listen to the patient! (e.g. we said twice at the beginning of the visit what kind of frames we are interested in, but he proceeds to have us try on many others and NONE of the kind we said we were interested in) - Pushes glasses/contact sales (I have been getting glasses for 30 years and never done the whole order orally, with nothing to sign or confirm for "add-ons" such as photochromic or anti-reflective, etc.) - Puts holds on your insurance for glasses/contacts without your consent (so you cannot shop around since no one else can quote you with the hold on your insurance claim) - Uses your insurance without your explicit knowledge (again, no paperwork saying you approve of said glasses/contacts to be ordered through him - he just does it automatically after your eye exam without you realizing, since you never signed anything) - Gives overt guilt trips about "how much time" he has insisted on spending with you... while he was the one talking the whole time, and giving you things you didn't ask for! - Does not check your vision for satisfaction upon receipt of new glasses (he literally pulled the glasses off my son's head - twice! - while I had put them back on to ask our son to read something across the room) - Does not return emails (although his wife says email him b/c she doesn't know) - Delays putting in his patients' glasses orders (he said he's been "faster recently at putting them in" and that it should only be 2-3 weeks... it was 4 weeks without a word from him until we got our glasses). And, sadly and worst of all, gave our son a grossly INCORRECT PERSCRIPTION. He was quite off! My son was excited to read street signs upon picking up the new glasses from Dr. Folkers... the same glasses Dr. Folkers would not check for 20/20 vision inside his office. So we are reading signs outside as soon as we leave his office. And my son cannot read the same street signs I can read at a distance, with his brand new glasses! We make another appointment with PAMF optometry, get a very different prescription, and have to redo the lenses (which takes another 1-2 weeks elsewhere). VSP had to approve a new exam and new lenses for this year, voiding Dr. Folkers's. We are sad that going to Dr. Folkers cost our son WEEKS of good vision. But at least we caught it and corrected it so it wasn't a whole year! It wasn't even pleasant interacting with him, due to the stressful rushing and then guilt trips when we didn't make decisions "fast enough" for him. His wife/receptionist: - Is unable to answer simple questions about insurance and what your co-pay will be - Has to wait for Dr. Folkers to "figure out" and let patients know co-pays, but he is very busy - Assures patients that if we email Dr. Folkers he's "very good" about emailing back right away. We have 3 emails to Dr. Folkers (all sent with his wife's encouragement before the incorrect glasses were picked up i.e. while current patients) that he never responded to in any manner.

If this office charged themselves a late fee for running behind, they would probably go out of…read morebusiness. I have been coming here for two years, and they are never on time. Every visit it is the same: check in, sit down, and get told "just a few more minutes." It is never just a few minutes, and no one can ever give an accurate wait time. Meanwhile, they have no problem charging patients a late fee if you are behind. The front desk also seems completely unsure about insurance and pricing. Simple questions turn into hesitation, checking with multiple people, and inconsistent answers. It does not inspire much confidence when they do not even seem to know what things cost. Last year they ordered contacts for me and told me to come back in a week. When I called to check, they had completely forgotten to order them. No apology, just more waiting. After two years, this is clearly just how they operate. Always late, poor communication, and disorganized. If you value your time or expect basic competence, this probably is not the place. The only good thing about this place is Dr.Huang, who is a skilled optometrist.

Agata is truly amazing. From start to finish, she was responsive, patient, and incredibly…read moreknowledgeable. She made the whole process feel easy and stress-free, and I always felt like I was in good hands. What I appreciated most was how clearly she explained things, how quickly she followed up, and how much she genuinely cared about helping me. It's rare to find someone this reliable and kind. Highly recommend Agata if you want someone you can trust!

Friendly and professional staff. Accurately measured distances for progressive lenses in one shot…read more Glasses were ready and perfect within 3 weeks. And it was fairly inexpensive!

Great customer service, always patient and Dr. Yang does a great job of answering any and all…read morequestions.

I always have a fantastic experience at Holbert & Associates, Sunnyvale, CA. DR. Cristina Trinh…read morewas professional and very friendly eye doctor. She explains my prescription and answers all my questions. I also want to mention Endy who was very kind and patience. She always helps me in assisting with my frames, lens options and made sure my new glasses fit perfectly.

I have been a patient of Dr Trinh for close to 30 years. She has always been very straight with me…read moreabout what is going on with my eyes as I get older and my prescription. Her knowledge of optometry is first rate, always answering any question as detailed as I, as an engineer, want it to be. She always greets me with a smile and is very thorough and patient during the exam. In addition, front desk always greets me without delay are very helpful when choosing new frames or dealing with my insurance. The entire staff has always been straight with me for three decades. And I'm always taken good care of.

I have used this place for vison tests in the past. It used to be good, but a recent visit showed…read morethe precipitous fall in its quality and ethics. Due to greed they are carrying out fraudulent practices. I am writing this review so that future patients do not waste their money on un-necessary procedures. The truth of this business is that they are making money by fooling the public. Below is the full story. If they say retinal test is part of their basic eye exams do not fall for it. Recently, I got an appointment for a vision test. In previous years a routine eye exam used to be $10 copay with my insurance (VSP). I have never selected the extra retinal screening test (not covered by VSP). This time the appointment email said "Glasses Eye Exam with Retinal Screening: With your vision plan: $49 copay with retinal photos." I emailed back asking the fee for eye exam without retinal photos. Reply said "Your routine eye exam is a $10 copay. Retinal photos are $39 copay." So, I thought I can do the routine eye exam for $10 copay. By combining the 2 fees they try to trick you as if both tests are necessary. On the day of the appointment I told the person (white female) at the front desk that I need just a routine eye exam. She told me I cannot get just an eye exam with $10 co-pay. I told her I have done so in the past. She says it was by "courtesy". She was not employed there in my previous visits. So, she was just making up stories and was "trained" by the optometrist to handle un-comfortable questions in this way. I also showed my email in which I had received a reply from the place saying basic eye exam has a co-pay of $10. Still, she said I can get an eye test only if I combine it with retinal screening which cost extra $39 co-pay. She told me to go to another place if I want just eye exam (without retinal screening). I said I want to talk to the optometrist. She said the optometrist is busy, which seemed like a lie. The optometrist had come in to the facility through the door around my appointment time. So, she cannot be busy with something else. Basically, she was preventing me by all means from meeting and talking to the optometrist to discuss about the test option. She was very rude (probably racist too) and threatened me saying she will call the cops. Then I told her to cancel the appointments and left. A few minutes later I called the place and said I want to talk to the optometrist. She said the optometrist is busy. I said I want to leave a recorded message, but she did not allow that either. It seems like if patients talk directly with the optometrist and are provided false information this could probably affect her optometry license. Later that week, I called my insurance provider and they told me that retinal screening is an extra service and is not mandatory. That is why they do not cover it. Instead, there is a free alternative of dilating the pupil to check the retina. This place is misleading people and charge extra for something that is not a mandatory test. I think the reason the front desk person was not letting me talk to the optometrist is, either she was lying about the need for the extra screening, or it is their official policy of making people pay for retinal screening. A few days later I emailed the place asking the optometrist to call me to know whether they have an official policy of making people pay for un-necessary tests. The optometrist did not call and instead emailed me back trying to ignore the real issue and tells me "It is clear that we are not a good fit for your visual needs and will not be able to schedule for an exam." and "We kindly request no further correspondence at our office." Apparently, until 2022 I was a perfect fit. Once I questioned her unethical practice she found me unfit for her services. I replied back to the email mentioning the real issues - the front desk white female providing wrong information, mistreating me and preventing me from talking to the optometrist to discuss my concerns. I also asked: Is a basic eye exam (without retinal screening) offered in this place? I did not get a reply. This business has been charging extra fee for un-necessary tests from many other patients by not giving an option of just a basic eye exam. I am considering reporting this business to the Santa Clara County District Attorney's consumer fraud office. Others should do as well. If you do not agree with their trick they will mistreat you and threaten you with arrest. A past Google review says "They force you pay co-pay for retinal scan". The optometrist's response was that she wants to provide "modernized" exams. Well, that should be a customer's choice whether to get retinal screening. Or do free test of dilating the pupil. In response to my review she questions my credibility says it is not in my real name. Well, one can always use a nick name. She cannot hide her lies and un-ethical behavior by such an excuse. Recent reviews of this place are mostly negative.

For the past nine years, I've been fortunate to have Dr. Leung customize my scleral contact lenses…read more Moving to a new place always presents the challenge of finding a knowledgeable, experienced, and skilled professional to correctly fit my contact lenses due to my keratoconus and irregularly shaped corneas. I was very lucky to find Dr. Leung who has precisely customized my scleral contact lenses these last years, and I haven't had any issues so far.

Very competent and helpful staff. Good selection of frames…read more Dr. Ko Sakura was very professional and very thorough in his exam.

Dr Kosakura is very thorough, patient, & knowledgeable. I've always had issues with dry, itchy…read moreeyes, & needed comfortable hard lenses with perfect vision. He's found them all for me!