Came in to fix my daughter's bent glasses and was greeted by Luis who really went above and beyond trying to fix the frame. After 10 minutes he came out with a near perfect adjustment and did not want to charge us for the service. Thank you! read more

I left this place feeling embarrassed and disappointed. The overall experience was nothing like the care I had received here before the ownership changed. I went in for a contact lens fitting because my current lenses weren't fitting properly. I explained that to the doctor at the beginning of my appointment, so he knew exactly why I was there. After the exam, he gave me one trial box in the prescribed power and said it was the only box he had. That's only about two days of wear. I told him I didn't think that was enough time to know if the lenses fit well. Instead of giving me more of the same prescription, he gave me one trial box in a lower power. That also only lasts about two days, and one pair has to be saved for my follow-up visit. So in reality, I only had about one day to try each prescription. I even joked that maybe I should wear both prescriptions at the same time. He said some people do that and told me to give it a try. But I came in because my contact lenses weren't fitting properly. One day simply isn't enough to know whether a contact lens fits properly. The doctor seemed busy, so I asked the front desk if I could get just two more days of trial lenses in one of the prescriptions so I could properly evaluate the fit. The woman at the front desk said she would check. Before she even had a chance, another employee walked by and, without stopping to understand my situation, loudly said they don't give out lenses just because someone asks. She kept repeating, "You need to wear those when you come back for your follow-up." She never asked how many trial lenses I had received or what the doctor had recommended. She didn't ask me a single question before making a judgment. I came in seeking help with a contact lens fitting, but instead of trying to understand my situation, she dismissed my concern without ever speaking to me. After that, I saw her walk into the back office and begin talking with the owner while looking in my direction through the glass wall. I could hear her mention that I was asking for more lenses. I don't know what else was said, but it made me feel even more uncomfortable and judged. I asked if I could speak with the doctor again, but I was told he was busy. I then asked for a copy of my contact lens prescription. They said they would email it to me, but instead I received a link to create a patient portal account. When I opened the link, all I got was an error message that said, {"message": "URL not found"}. I tried the link in both Chrome and Safari, but neither worked. When I called the office, I was told they couldn't email my prescription and that I would have to drive back to the place to pick it up in person. I paid $299 for the exam. Patients have the right to receive a copy of their contact lens prescription. A broken portal link and another trip across town is not a reasonable way to provide it. After my visit, I learned that the practice has new owners. I also noticed several recent reviews from other patients saying the service had changed after the ownership change. I honestly wish I had read those reviews before making my appointment because my experience was very similar. If you're considering this place, I encourage you to read the recent reviews first. Unfortunately, based on my experience, I can't recommend this practice, and I won't be back. Overall, I've had a much better experience with Costco Optometry. read more

A disappointing decline in service, accountability, and management under the new ownership. I was a longtime Vista patient under Dr. Koo. Unfortunately, after my husband, father, and I all had exams and ordered glasses this summer, I can say the experience has changed significantly. All three orders were quoted at approximately two weeks. My glasses were delayed and had to be remade after failing the lab's final inspection. When returned, my 26-year-old frames were warped and damaged, one lens sat noticeably closer to my face than the other, and my vision was distorted. My husband's glasses initially arrived with severely distorted, excessively thick lenses, so we rejected them. It took another month for the lab to return them. Communication was poor, promised follow-ups did not happen, and we repeatedly had to contact the office. When the glasses finally came back, manager Kim Ho assured us she had personally inspected them and considered them acceptable to give to the customer. They were not. The only apparent correction was that the lab had sanded down the edges. The glasses remained excessively thick and unsuitable. Rather than addressing the result, Kim and her team blamed the frames we selected and our decision to add transition lenses. The office's own staff helped us select those frames. If our prescription made certain frames unsuitable, or transition lenses would make them excessively thick, why weren't we advised before the order was placed? We relied on the staff's professional guidance. Recommending a more suitable option or explaining the trade-offs is part of the service we expected. Kim also pointed to the laboratory, supply chain difficulties, and even the conflict in the Middle East as explanations for the delays. None of this was communicated when we placed our orders or when delays first became apparent. These explanations only surfaced after I complained. If these circumstances affected fulfillment, customers should have been told upfront and given realistic expectations. Kim also asked me to be "fair" and consider the circumstances they were dealing with. I found that difficult to accept given how little consideration or support we received. Management did not proactively step in, prioritize our concerns, escalate the unresolved issues, or ensure anyone followed through. We were left repeatedly chasing answers while our complaints went largely unaddressed. Fairness should work both ways. Customers paying hundreds of dollars for prescription eyewear should not have to fight for basic communication, support, and accountability. An optical lab can make mistakes. But Vista chooses its lab partners and remains responsible for managing those relationships, escalating problems, inspecting finished products, communicating with customers, and ensuring acceptable results. Customers pay Vista, not its laboratory. When I picked up my husband's glasses, a refund was offered, but only if my husband personally returned to complain. There was no apology or meaningful acknowledgment of the overall experience. I am not pursuing a refund. I would rather consider the money spent the cost of taking my business elsewhere and avoiding another experience with this management team. I am writing so other customers know what happened. For comparison, one week after my original Vista appointment, I ordered the exact same frames and lenses for both my husband and myself through an online vendor. I completed both purchases myself, without in-person optical assistance, and received both orders within one week. The experience was straightforward and more pleasant, making Vista's repeated supply chain explanations difficult to reconcile. There were also basic operational concerns: flickering lights and a bathroom floor with what appeared to be dried urine. Management should address routine maintenance and cleanliness without customers having to point out problems. During preliminary testing, I also did not observe equipment being disinfected before or after use or staff sanitizing their hands before beginning. I understand ownership and management changed after Dr. Koo sold the practice. However, customers should still expect knowledgeable assistance, appropriate recommendations, quality control, communication, and accountability, especially when spending hundreds of dollars on prescription eyewear. I encourage the owners and doctors to review the recurring Google and Yelp feedback about declining service. This was not one lab mistake, but a prolonged series of problems compounded by poor communication, inadequate follow-through, and management shifting responsibility instead of resolving issues. If you remember Vista as the warm, helpful practice it once was under Dr. Koo, understand that the experience under current management may be very different. I would not recommend placing an order here based on the reputation the practice once had. read more

I'm not sure if thing have changed this year (based on previous reviews), but the service my family and I received here was outstanding. From the time we walked in to the time we were done. This is the most thorough and organized place we have been to. They explain insurance very well. Other places we have been were never this detailed and would actually get information on our insurance wrong. Any questions we had were answered and everyone was very nice and friendly. The glasses selection they have is quite nice and a lot to choose from. We will definitely come back again next year. read more

I had initially gone here to get my glasses fixed and they did it without any fuss and didn't charge me for it. So, when I needed new glasses, I went back here. From the moment we walked in, they were courteous, friendly and very engaged. I already had a prescription and two of the women who worked there actively engaged with me and gave me frank feedback on which frame suited my face etc. They provided helpful comments on why a frame did not suit me and what else might be a better fit. They also listened to how I would use the glasses (reading, computer etc.) and provided suggestions on they type of lenses. I was there for about 1/2 hour and the place was not very crowded but even so, there was plenty of staff to help. The place is located in a busy strip mall in Cupertino and parking can be hard to find, especially in the evening or weekends. My glasses are expected in one week! I have been to places where I had to call them after 2 months to find out why my glasses were not ready yet! I had a great experience and I highly recommend this place! read more

This clinic is now under new management. The 2 stars are for Dr. Jesse Wang's patience, thorough checks and clear explanation. I had my eyes checked for glasses and contact lens prescriptions. Here comes the COMPLAINS: Disallowing exchange of unopened boxes of contact lens even if it is due to a change in prescription. Those were ordered from them, and expire in 2029 and 2030! A supposedly senior staff said unless I ordered them less than 3 months ago!? Who would normally change lens prescription within 3 months? Of course I didn't order new lens, besides now I have to finish boxes of lens of previous prescriptions. I ordered a pair of glasses instead. I went back to refit the glasses as it was too loose. At fitting, I was attended by the same "senior" staff. I was describing to her how I felt about how the new pair of glasses sits, she cut me off & said "1 thing at a time", and used an app to translate what I said? OMG! I spoke in English! Plus shouldn't she listen before making adjustments? If she can't understand English and won't listen in totality, why is she in customer service? She spoke and work so slowly. After wasted so much time waiting, she bent my glasses to the extend that when folded, one of the "arm" was so out of place, closing the case is a tight squeeze. Yet, she tried to bluff her way to call it normal! I paid $400+ out of pocket for a pair of glasses that won't fold nicely. I have owned countless pairs of glasses to know it is not normal. My family has been with this clinic for more than 10 years but our business will stop here. Don't treat your customers like they are stupid, I don't want to argue because I don't want to waste any more of my precious time to deal with unprofessional service like this. (Sorry to Dr Wang and the other staffs.) read more

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They've changed owners. I absolutely hate the stupid automated "AI assistant" you have to deal with anytime you call. Then you have to sit on hold after you get done swearing and dealing with the AI assistant. The guy, actual human, I got to talk to on the phone wasn't very friendly. They called me about changing my appt, saying no doctors were available. I called and they said they doctors were in now. I didn't recognize the dr's name, so I asked if I was scheduled to see Dr. Jennifer Lee like I have for several years. They said she was no longer there. I've finally tracked her down and will be going somewhere else. She is the best eye doctor I've ever been to. Worth driving to Fremont for, and guess what...when you call that office an actual human answers the phone. I never purchase frames here so I can't comment on that experience. The whole experience since changing owners has been nothing but awful. read more

Horrible service, up charges, zero responses to emails or calls, and refused to provide my prescription. Look elsewhere

They have a good and dated (like last year's) selection of frames, but horrible customer service. I walk in to get glasses and the guy at the front doesn't great me, just says do you have an appointment with a sigh. Sorry for disrupting your phone time at work. Since I didn't have an appointment, I was told I can look, but not try anything on as he would need to clean it. Worst part was there were 4 people at the place, all employees. ZERO customers!!! As I had been there before I asked for my insurance and he again was annoyed and only told me the frame coverage. So I took my business somewhere else with better service, options and pricing. read more

Kim is absolutely AMAZING!!! Customer service is above expectations. Friendly and if you need a pair of glasses fitted ask for Kim . She is 1 and a million read more

Melissa is incredible! She's so knowledgeable and takes the time to explain your insurance and get you the best deal. More than just giving you the options as a list, she offers great suggestions and pros and cons for your situation and prescription. Her expertise really shines throughout the whole process. She even helped me pick frames that worked really well!! Everyone in the office is super kind. Amazing experience all-around. read more

Operations are settled down, professional and streamline now that they've taken over this business. Excellent staff and communications.

Fortunate to return to Vista Eye center and work with the new staff and remarkable capable Manager - Kim Ho. In addition to new glasses, needed a history review from past dealings ~ 2 years ago. Staff was unable to find records so asked Ms. Ho to help. She took on research into previous owner's confusing records, found and gave me a meaningful replacement. By the way, she used adaptive technology for us to communicate for as skilled, effective she is also deaf. Congratulations to management for allowing such a capable individual to advance. She is remarkably capable and will be my go to resource for future. read more

Placed an order for glasses in december. Was told theyd be done and ready by december 29th. Its January 8th, and still no glasses. Called them multiple times and the automated answer machine said it was still being shipped. Called them today and spoken with someone, she said the glasses arrived on December 20th and they didnt notify me at all. Admitted fault and said their computers didnt show they arrived...does no one check the shipments? Needles to say i won't be getting glasses from them again. Clearly their management and staff dont know how to do their jobs. Regardless of it not showing as arrived in a computer system, someone should have checked the shipments for incoming orders. I asked if they could do anything on their customer service end, as it was 3 weeks with no glasses. "We can ship it to you". I dont trust them to ship anything if they cant even receive shipments and check them. Do business with them at your own risk if you need glasses in a timely manner and in a promised time frame; stay away. read more

I had an amazing experience at Vista Eye Center Optometry, thanks to Melissa. My son has a rare eye condition that makes it really challenging to find the right sports glasses, especially for baseball. Melissa was incredibly helpful in reviewing different options and finding the best fit for his needs. She also gave us great advice on how to save on costs, which was much appreciated. We felt so comfortable and well taken care of here. We're definitely looking forward to more visits in the future! read more

I needed a particular type of glasses and Kim was persistent in helping me get what I needed. More than that, given her prior experience in lenses and glassware, she is extremely knowledgeable and proficient. I enjoyed most her genuine enthusiasm in helping me. She is a delight and hard working and definition of customer service. read more

Got my eye check up done and whoever i interacted with were so good! At the front desk, Melissa knows how to interact with customers and was so nice with my daughter even showing some frames as she was looking at pink ones. Shoutout to Louis who did my pre tests and was very courteous , also explained everything in detail. Also got to get checked by Dr Lee and she was amazing as well, explained all checkup, patient with every step with my questions. You can make out when employees are happy at a place and it showed here! Found a great place near home for eye checkups! Will come back for lens and frame order read more

I've been a customer here for 6 years, and I think they are great. They are friendly, well-organized, efficient, and have a nice selection of frames. I recently got some prescription sunglasses from them, but the glasses didn't sit on my face the right way, and they weren't comfortable. I brought the glasses back in, and their staff spent about 30 minutes making careful adjustments to the glasses. Now the glasses fit perfectly on my face, and they are very comfortable. I'll keep coming back to this place year after year. I highly recommend them. read more

Dr Koo and Tina are both so awesome! Tina, has always been so great with helping me choose glasses and adjusting them correctly! read more

I had a negative experience with Dr. Jennifer Lee. First of all, her tone was very patronizing. She seemed impatient with me from the start, and anytime I brought up a clarifying question or concern, she made me feel stupid for even asking it. Secondly... I have high myopia. Rather than treating it like a serious medical condition, she kept making unnecessary comments about how terrible my eyes are. She even made jokes about having coke-bottle lenses and being an avid reader. Seriously? I just wanted treatment for my condition. I didn't come there to get roasted for having it. Overall I felt like she had a very unprofessional demeanor. She failed to create a compassionate environment for me as her patient, and that eroded my trust in her care. read more

I haven't gone here in a while, then decided to get my eye examined here recently , They're are not very clear on how the service works here and is very rushed. definitely not coming back read more

We've been visiting Vista Eye Center once a year for the past ten years. Dr. Koo is awesome! He's professional, patient and knowledgeable. The customer service from Tracie Le was also super. She is always prepared for our visit and confirmed our insurance benefits ahead of time for all our family members. They're very responsive to my e-mails and inquiries. The most recent prescription was not so comfortable after one month of testing, so I returned back for a re-check-up. Dr. Koo made adjustments for me immediately and sent back with the new updated presription. read more

Vista Eye Center Optometry - Optometrists Near Me - Cupertino, California

Poor customer service, the person was rude. Yes, I did not have an appointment for filling up my prescription but one doesn't have to be rude just because I showed up. I have now taken appointment for Monday but I'm not sure if I will go there for prescription. My child's prescription was filled at this center and the nose pads were loose so wanted to get that fixed too. While those are adjustable but making an allegation that may be your child played with it or hung it over the head made it loose. My child is 15 years old and she doesn't play with her glasses. I was expecting those to be fixed without making any assumptions about how they loosened up, it's in warranty, period. read more

Really had a good experience with my eye check up. Had been having trouble since a few weeks to read and never had glasses before. Turns out I have to use prescription glasses. Thanks to Dr Derrick Koo, very patient and took time to explain, as well as understand my vision concern and giving me ample time to go through the vision test when i was uncertain(multiple times). Really thankful to the staff as well who went over through so many trials of different sized glasses to find a perfect fit for me until i was happy(needed a small asian sized glass). Highly recommend Dr Koo and Vista Eye Center. read more

I am an out-of-town visitor, and my eyeglasses broke: the pad fell off my nose piece. I called ahead and they said they couldn't be certain but they would trying to fix my glasses if I stopped in. I walked in and handed my glasses to a gentleman at the desk, and he took them and back to see if he could fix the part in spite of the fact that they didn't even sell this particular brand of glasses there. He came back out about five minutes later and handed me my glasses repaired and clean and ready to wear. I asked him if there was a charge and he said no. I tried to even give the guy a tip, And he wouldn't except it. This place is awesome! read more

The change of my location had forced to say goodbye to my fav eye doctor. My expectation wasn't too high looking for another good one. Chose this place based on Yelp reviews and location. Not too bad. The place was practically empty the few times I've visited this place. Dr was very nice and thorough. The receptionist was good. The guy who helped me was cool. It was a cool office. Kinda stuffy for me since my original eye dr's office is very welcoming. read more

I came in with a prescription from somewhere else and had my prescription glasses made here. Shortly after I put on my new glasses, I felt headache, nausea etc. Vista eye center helped me figured out that my prescription was wrong! Their overall service is great! I had to see Dr. Lee here to get the right prescriptions. She's really caring, patient, and thorough. Most importantly, I'm getting my glasses fixed! Can't wait! read more

Just went in for an annual eye exam! Dr Jennifer Lee is professional and knowledgable as always. I am always impressed by the amount of care she put in with each patient care, doing everything single test from start to finish! She definitely has all the latest equip/tech, esp the optos retina scan! Totally worth the extra $39 to not be dilated! They can see so many layers of my eyes. I got a pair of driving glasses bc my lasik were wearing off and Dr Lee was able to get me to such crisp vision! Nice frame selection and awesome customer service! Highly recommended! read more

I've been a customer for 5+ years. Today, I wanted to place an order for the same glasses I previously ordered as a back up before the new year. I did not want to try anything on. They were unable to even speak to me on the phone to fill my eyeglass prescription. I was extremely disappointed and they do not seem to care about losing business to loyal customers. One star. read more

They are amazing. I went there for my special needs kid's eye checkup . Tina at the front office was so nice and kind. Everyone helped to make my son's visit as smooth as possible. I highly recommend. read more

Super nice people and VERY clean place. They absolutely prioritize health and safety. After you try on a pair of frames they set them aside to sanitize. Great service overall and everyone is super nice and knowledgeable. I have gotten eye exams here, as well as purchased contacts and glasses from them. I will definitely go back again! read more

I've been trying to find an optometrist for years now and I'm happy to say that I've found a practice that I'm completely satisfied with. I feel that Dr. Koo is someone who I can consistently go to and refer my family and friends to. He's very personable, has a wealth of knowledge about his profession, and takes good care of his patients. More importantly, he genuinely cares for his patients. Never have I felt rushed with my exam or selection of frames. Dr. Koo and his staff take their time to answer all of my questions and are always professional. I also like that they stay open late, 7pm on weekdays. It really helps with my work schedule. Their office is very clean, spacious, and beautifully decorated. Huge selection of frames and it's always kept up to date. Take my word fellow yelpers! I've been changing my optometrist every year for the past 7 years now and I won't need to do that anymore. Thank you Vista Eye Center! read more

Dr. Koo is great. Super friendly, knowledgable, and genuinely cares. It's almost like I'm not in for an appointment because the conversation is so friendly, and he actually remembers things I told him the year prior. He's able to get through my appointment fairly quickly, even though I needed extra tests for early evidence of glaucoma. His staff is friendly and they have a wide selection of glasses to choose from. Also, they take HSA to pay for glasses! I've been coming here the past 4 years and will continue to come for the great service. read more

Been to vista eye center for one year and happy with all the services, including exam, contacts, prescription sunglasses. The staff is very professional and patient, it has rich choice of the stylish glasses. I would recommend this place. read more

Awful customer service. Be careful of their warranty, and DO NOT GET REFLECTIVE COATING on your glasses!! My husband bought a pair of prescription sunglasses from here which had special reflective coating on them. Exactly 3 weeks after the warranty expired, the coating began peeling off in chunks. We called them, and after much debate, they reluctantly sent them back to the manufacturer for new reflective coating. When they called us back to pick up the glasses, not only had they NOT put the new coating back on, the glasses were scratched when they scraped off the old coating. We asked to have them sent back to the manufacturer to at least have the coating applied this time. But were told they would not resend them back since they already sent them once - and there is nothing they can do. So now we have scratched glasses & no reflective coating that never got replaced. read more

Saw Dr. Koo over the Summer and was very impressed. He is not only knowledgeable, but honest. The practice is clean, tidy, and seems to have up-to-date equipment. I really like that fact that he was more focused on the health and needs of my eye rather than pushing products on me. Will definitely be repeating. read more

Dr. Koo is great. Office is very neat and organized. It takes forever to get an appointment here though. Some things with pricing. Not disclosing that retinal scan is additional money. Insurance also does diddly squat for contacts because you are charged a "fitting exam". It's a little misleading when you check your benefits on both the insurance and optometry side. They are not upfront with prices here. Eyeglass prescriptions only last 1 year here. California allows up to 2 years. They will also try to close a sale and upsell you once your exam is done. Glasses are way overpriced. Almost 3-4x the normal sticker price. Contacts are almost 2-3x more expensive. I get that this comes with the territory especially at optometry practices but this is absurd and blatant. One reason they do this is just to milk your insurance money. Get ready to spend like 300-500 bucks on glasses and this is after insurance. Ridiculous and absurd. So if somebody doesn't have insurance they'll spend 600-1k on glasses? really? It's one thing to milk and overcharge a patient's insurance but it's a whole other thing to do that while in addition passing more costs to the patient's out of pocket expensive. Truly both hands in the cookie jar here for the sales team. You can look up prices for things like contacts (which are direct from source anyways no matter where you order it). Glasses frames can also be looked up. Terrible and like I said, milking your insurance. read more

Zero customer service!! Staff did not offer any help at all after I walked into the store even tho there's no other customers there. They just looked down doing their paperwork. When I asked for help; the young gentleman there was not very friendly and didn't give any advice. Will not come again!!! read more

Lousy customer service. They also didnt call me or anything this year for my eye exam. The prices are through the roof. I told them to email my records and I am taking them to a new dr. read more

So I've lived in the Bay Area for 32 years with my wife and really there aren't many good eye doctor places. He's pretty disorganized - forgot to dialate my eyes, said he would print out a list of eye drops for me, said he would add astigmatism to my prescription and forgot, I couldn't even read the board with my glasses and he didn't notice until I was about to walk out and told him I couldn't It was a 15 min wait from my appointment time. I feel like it's not very well organized. They didn't seem to know what I wanted from the visit, and Dr Koo felt really rushed. He's really smart but I just felt like i didn't know what he was doing. The lady who checked me in did some random tests and then he just redid them. That's fine, I get that we need to look at contacts etc. but it would be nice to have that explained to me. Be more organized and have a method to things. I don't even think they did the puff test. He kept laughing at every question I asked. But he did give me some good info. He said he's dialate my eyes next time in two weeks but forgot. He also said he'd print out a list of recommendations but yes he also forgot that! I felt taken advantage of because I told them I couldn't afford a contact lens prescription and wanted to check with my insurance and he smiled and said why don't we just do it anyways and you can call and check - low and behold I get him with a triple digit bill. I pay it and am nice but I leave feeling like they should've given me some options or been upfront. They weren't too transparent. Not a lot of communication about whether to come to the appointment with Another thing ... I asked the lady about getting a copy of the insurance statement that says how much money I can spend and she said Sorry that's for the doctor. It's my insurance why can't I see it??? I mean she could've offered to print it out or even said we aren't allowed to (even tho I am sure she is) Overall I find most optometrist are out to get your money. Based on the reviews I thought Dr Koo would be just amazing but he's just ok, he upselled me on a couple of things and I just said ok. I felt rushed during the appointment like he kept trying to land he laughed at me a couple of times when I asked questions. Is there something funny about my questions? The last thing that bugs me is the eyeglass prescription and contact lens. First of all they wouldn't give me a copy when I left. That is technically illegal but i'm not mad.. They only emailed it after I called 2x Secondly he made my prescription for glasses only one year. Even though the norm is two, even though I've had the same power for 30 years. Reason? He said specifically just cuz insurance will cover it again (even though I will still have a huge copay) the government law says contacts need to be a minimum of 1 year... he wrote mine for 364 days lol small detail but hmmmm I don't think he's accurate when he talks about FDA there are government laws for not screwing patients and some places write them for longer read more