Great staff/Doctor. Always treated like a VIP here. My appointment was at 2pm on 5/28. Walk in…read moreand was greeted immediately. The young man Ty who works there is so great at customer service. Ty works with you and treats you with the upmost respect. The doctor is super friendly and helpful. While I was there, Ty cleans and repair my glasses to make them feel brand new. Excellent service experiences deserve recognition, and Ty absolutely earned this great review.

I had one of those unexpectedly wonderful customer service experiences and wanted to take a moment…read moreto recognize Irish at Target Optical in Sunnyvale. I had walked over to the Sunnyvale Public Library with my son and stopped for a moment to wipe my brow when out of nowhere, one of the nose pads on my glasses completely broke off. These were an older pair of glasses I had recently rediscovered while cleaning, so I figured the parts had simply become worn down over time. At first, I thought I'd just grab a repair kit from Target after ChatGPT recommended their Up & Up eyeglass repair kit instead of going all the way to Walgreens. Unfortunately, the only kit I found didn't include the nose pad I needed. As I kept walking through the store hoping they might be stocked elsewhere, I stumbled upon the Target Optical department, complete with an eye doctor and full service optical counter. That's where I met Irish. Irish was absolutely wonderful. She patiently and diligently worked on my glasses, replaced BOTH nose pads, cleaned them thoroughly, tightened and tuned everything up, and honestly made this old pair feel practically brand new again. You know how over time those little parts get dirty, brittle, degraded, and loose? She took the time to carefully restore them instead of rushing me through. What really stood out was her attitude and customer service. She was warm, professional, patient, and genuinely helpful throughout the entire interaction. Irish gave us her full attention and made us feel completely taken care of. Excellent service experiences deserve recognition, and Irish absolutely earned this review. Thank you again for the exemplary customer care!

NEVER GO. 1. it's very unprofessional, when I pick my…read moreglasses, they just hand me off the glasses, without a box or something until I remind. 2. the nose pads are broken after 4-5 months, I went to the store for a replacement, they told me I will pay extra fee next time for that???? as far as I know, it's free to replace in other stores even if you didn't purchase any from it. 3. I feel not respected...

Both the doctor and front desk women have rude attitude, and their comments often times offensive…read more They are so impatient even if you are paying big for bare minimum time of their service. I'm surprised people still going there, they have poor service and things they sell have poor qualities. Go there only if you have too much $$$ to spend and you are prepared to spend money to buy anger!

My whole family has been seeing Dr. Kuo for over a decade. It is a family business, and you can…read morefeel that care in every visit. We've brought both our kids to her for glasses and contacts, and she's always so reliable about finding exactly what fits their needs, not just a one-size-fits-all fix. She's also an expert at explaining things clearly, which we really appreciate. We trust her completely and wouldn't go anywhere else. Highly recommend to anyone looking for an eye doctor who actually listens and cares.

Extremely poor service and lost order. If I could, I would give them negative stars…read more Absolute failure of customer service and total negligence. I ordered prescription sunglasses here in December 2025 using my $300 VSP benefit. After months of silence and multiple follow-up emails, Site Optometry admitted they forgot my order and lost the frames I selected.

I just got new glasses from Sunnyvale Optometry. I absolutely love my new glasses. The staff is…read moreamazing! They're so friendly, knowledgeable, and super helpful. Lisa helped me pick out glasses that fit my budget, and the exact style that I wanted. I'm very picky. :-) When I picked up the new glasses, Hilda (?) helped me with the fitting. She was so patient and knowledgeable. I came back for a final adjustment today, and the gentleman adjusted them masterfully, precisely the way I wanted. (I forgot his name. He's Asian. Sorry!) He was so courteous, even though I arrived just a few minutes before they closed. I'm very happy with the entire experience, and would definitely recommend Sunnyvale Optometry to my friends!

I've been doing business with Sunnyvale Optometry since 1986, with Dr. Ichikawa was my optometrist…read more He has retired. Now doing business with them is difficult. I call and call to make an appointment, never getting returned calls. When I do get in, it's like an assembly line. The employees are nice, but clearly required to move people along. They definitely need to step up customer service! I'm sorry to say it, but find another place.

I left this place feeling embarrassed and disappointed. The overall experience was nothing like the…read morecare I had received here before the ownership changed. I went in for a contact lens fitting because my current lenses weren't fitting properly. I explained that to the doctor at the beginning of my appointment, so he knew exactly why I was there. After the exam, he gave me one trial box in the prescribed power and said it was the only box he had. That's only about two days of wear. I told him I didn't think that was enough time to know if the lenses fit well. Instead of giving me more of the same prescription, he gave me one trial box in a lower power. That also only lasts about two days, and one pair has to be saved for my follow-up visit. So in reality, I only had about one day to try each prescription. I even joked that maybe I should wear both prescriptions at the same time. He said some people do that and told me to give it a try. But I came in because my contact lenses weren't fitting properly. One day simply isn't enough to know whether a contact lens fits properly. The doctor seemed busy, so I asked the front desk if I could get just two more days of trial lenses in one of the prescriptions so I could properly evaluate the fit. The woman at the front desk said she would check. Before she even had a chance, another employee walked by and, without stopping to understand my situation, loudly said they don't give out lenses just because someone asks. She kept repeating, "You need to wear those when you come back for your follow-up." She never asked how many trial lenses I had received or what the doctor had recommended. She didn't ask me a single question before making a judgment. I came in seeking help with a contact lens fitting, but instead of trying to understand my situation, she dismissed my concern without ever speaking to me. After that, I saw her walk into the back office and begin talking with the owner while looking in my direction through the glass wall. I could hear her mention that I was asking for more lenses. I don't know what else was said, but it made me feel even more uncomfortable and judged. I asked if I could speak with the doctor again, but I was told he was busy. I then asked for a copy of my contact lens prescription. They said they would email it to me, but instead I received a link to create a patient portal account. When I opened the link, all I got was an error message that said, {"message": "URL not found"}. I tried the link in both Chrome and Safari, but neither worked. When I called the office, I was told they couldn't email my prescription and that I would have to drive back to the place to pick it up in person. I paid $299 for the exam. Patients have the right to receive a copy of their contact lens prescription. A broken portal link and another trip across town is not a reasonable way to provide it. After my visit, I learned that the practice has new owners. I also noticed several recent reviews from other patients saying the service had changed after the ownership change. I honestly wish I had read those reviews before making my appointment because my experience was very similar. If you're considering this place, I encourage you to read the recent reviews first. Unfortunately, based on my experience, I can't recommend this practice, and I won't be back. Overall, I've had a much better experience with Costco Optometry.

I'm not sure if thing have changed this year (based on previous reviews), but the service my family…read moreand I received here was outstanding. From the time we walked in to the time we were done. This is the most thorough and organized place we have been to. They explain insurance very well. Other places we have been were never this detailed and would actually get information on our insurance wrong. Any questions we had were answered and everyone was very nice and friendly. The glasses selection they have is quite nice and a lot to choose from. We will definitely come back again next year.

One of the arms for my eyeglasses got unscrewed and I was looking for some place close to home…read morescrew it back for me, I had the screw as well. The first place I went to was happy to do it, their optometrist was at lunch so I went to Cupertino Family Eye Care since they were close by. The place is in a strip mall with plenty of parking. I was able to park in the 15 minute parking right in front of the place. I walked in and asked if they can screw the arm back in and I was told that they will only help if I was a patent of theirs!!! It would have taken less than 30 seconds to help and they would have provided great customer service even if I was not currently a customer of theirs. I was in fact looking for a new optometrist and would probably have picked them because of how accommodating they were and they are near my house but that does not matter since I would never use them nor recommend them based on this experience. It's not even that they were busy or short staffed, there were no customers (not surprised) and they were several staff milling around. I went to Vista Eye Care and they did this for me in under a minute and refused payment. That is customer service!!

Very disappointed with the glasses I got from this place in July 2025. I wanted an Oakley glasses…read moreand ordered a frame in this practice. After paid $300+ vsp insurance, I got my glasses. I paid for anti fog , anti scratch and all other possible options at the time. But the first few weeks when I used the glasses in the sun for sports, it fogged so badly that I can't drive home without keep wiping it. I complained to this store but any heard back any solutions. Now today, I just noticed scratch on the right side glasses. I have other prescription glasses and never have fog or scratch problems because I paid for them. This Oakley glasses is very expensive and disappointing!

Randy Wen is incredibly kind and helpful. He patiently adjusted my glasses several times to make…read moresure they fit my needs perfectly. I really appreciate his attention to detail and excellent service.

Ms. Kim Jin is exceptionally professional and friendly. I stopped in to get my eyeglasses repaired…read morebecause of a loose screw, and she was happy to help even though I hadn't purchased my glasses here. I initially assumed she'd use a specialized optical machine, so watching her expertly fix them with a good old-fashioned screwdriver made me even more impressed with her skill. Throughout the entire process, she was patient, welcoming, and thoroughly attentive. Excellent customer service like hers is what makes Golden Vision such a success--I really appreciate her help!

I cannot recommend this clinic. The combination of unprofessional conduct, inadequate medical…read moredocumentation, and questionable hygiene made for a very negative experience.

Looks like everyone at this place is confused. Stay away from this Optometry…read more They order the wrong frame and lenses for both my frames. I would not recommend this place to anyone.