Iconic Eyes Optometry is located in the Brokaw Commons Plaza. It is located close to Bobaholics, UPS, and Yogurtland, so that area has more parking available. The office is a small place but has a lot of eyeglass selections to choose from. The staff here is friendly, professional, and courteous. Dr. Ngo is empathetic, personable & professional. She's very patient and kind. Jason was patient and helpful in helping my wife get fitted for new frames. read more

See all

I usually switch eye doctors every year but I'd actually come back here. I appreciate that the doctor wore a mask unprompted because I was wearing one. Other than that - tests were done, staff was helpful and not pushy/rushed, and I got good offers on my contacts (with insurance) with no problem. The style may not be for everyone, but I liked how straightforward everything was. They have a nice clean office in a plaza with a lot of parking. Appointments were easy to set up online and they are responsive. Recommended! read more

When I got to the office, everything moved along without a problem. The staff helped me get checked in and asked a few quick things before I was taken in. I didn't wait too long, maybe 15 minutes tops. Once in the room, the assistant made sure all my basic info was up to date and asked a few follow up questions in a respectful tone. The doctor joined shortly after and took time to understand what brought me in. They were open to hearing everything I had to say and asked about more than just the issue at hand. We talked through different possibilities and what I could be doing to improve things. They gave me suggestions that felt manageable, not extreme. It didn't feel rushed or too clinical. The office itself is decent, nothing fancy, but the care was the main thing that stood out. I appreciate how they handled everything and wouldn't mind going again. read more

Reasonably priced and great choices of frames! Highly recommend. Staff were helpful and knowledgeable.

Dr. Ngo is thorough and precise. I've been going to her for the last decade if that means anything to anyone out there, probably not. I've never had bad service from her. No frills, straight to the point, and very professional. What I appreciate the most about her office is that there is no upsell or holding my prescription or forcing me to purchase glasses/contacts from her office. My eyes haven't changed much in the last 20+ years so I visit every few years. I'd highly recommend seeing Dr. Ngo. I can't speak for the other docs here. One note to take away, her staff is a revolving door, most are nice and an only had one that really gave me the 'tude maybe ten years ago? Well they're not there anymore and you won't have to worry about them. read more

My new go-to optometry! I started a new job and wanted to take advantage of my VSP health insurance benefit. I live very close to Iconic Eyes Optometry and they accept VSP, so it worked out perfectly. I got an exam after many years, new glasses, and ordered my contacts. Dr. Ngo also provided me some 1-day contacts to try out too! They had a Ray-Ban section for glasses, and I wanted some without the nosepads. I was able to find a frame I like, and ordered a new pair as well. They are very honest with helping you find the best value with your insurance so you pay the least out of pocket. read more

I haven't gotten my eyes checked in years. Once my insurance kicked it, I scheduled a exam right away. Iconic eyes was in my insurance network, and very close to home. I read the reviews and felt comfortable making an appointment. My exam was quick, painless and thorough. It's been a while since I got my eyes checked but I knew my vision was still pretty good. I filled out the pre-exam questions prior to coming so everything was ready when I got there. I did a quick exam before seeing the doctor. Quick & painless. When it was time to meet with Dr. Ngo, she was great. She explained every test, walked me through everything and explained everything so I can understand. It was a very easy exam. At the end, I have 20/20 and my eyes couldn't be healthier. The entire staff was nice and friendly. Everyone wore mask. Dr. Ngo sanitized her hands even with gloves on. In and out in under 30 minutes. If you're looking for a eye doctor, Iconic Eyes and Dr. Ngo is the person to see! read more

I was able to get an appointment without scheduling in advance which was nice. The optometrist was very friendly. It is a small office and they don't have as many glasses options. I wasn't able to find glasses that I really liked and ones that fit my face. The staff were all very helpful though and did try to find glasses for me. But I ended up going to another place to get glasses read more

My family & I have been coming to Dr. Ngo & Dr. Nguyen for a few years now. Both docs are extremely knowledgeable, approachable & really take the time to hear your concerns & answer any questions you might have. Their staff is great too! Prior to COVID, we could walk in any time to select glasses or an adjustment, which was great. Now, they require an appointment for all visits WHICH IS ALSO GREAT because now, we don't have to worry about the office being so busy with people as we browse during our appointments. We feel a sense of safety as they take this precaution for everyone's health. Their prices are reasonable & the turnaround for glasses or contacts is quick. We're glad they're just down the street from us. read more

Dr. Nguyen was very thorough and patiently explains my condition with me. Previously my optometrists would just tell me to get OTC meds for dry eyes, but Dr. Nguyen actually told me why I have these symptoms. This really helps. She didn't push me to purchase frames or new lenses either. Will definitely go back for my annual exam. read more

The customer service is amazing here. Great doctor (Dr. Ngo) that knew what she's doing and answered all my questions! (I ask a lot of questions because I am so curious how my body works.) I felt safe at the office because they took great precaution against COVID. I am looking forward to my next check up! I didn't get my glasses here because I didn't need to, but the prices are pretty steep here. I probably would take my prescription and buy online glasses, which I am currently using and works fine. read more

The staff were all very kind. Dr.Ngo was knowledgeable and professional. She provided advice and tips to get the most value from lens. She was also helpful in teaching me how to put on contacts correctly and providing recommendations for which eye drops to use. The front desk workers were also kind and helpful too! read more

Just absolutely the best service I don't live here and I refuse to change Eye Doctors because I just love the way they take care of me here. Thank you team! read more

My 2c: you should avoid this place at all costs. They seem nice enough at first, but as it turns out they (apparently) lack any integrity whatsoever -- if they damage your glasses, you're going to be completely out of luck + left holding the bag. Long story short: a few days ago I asked them to replace the lenses in my glasses (bought elsewhere). So far so good, that process was pleasant. A few days later though they call me back and tell me "sorry, but the lab broke your glasses in half. Good news though, we can give you a full refund." (I mean, obviously you're going to have to refund me ... at a minimum!) Now these were **expensive** glasses that they broke (and they actually aren't even manufactured anymore), so I said "I think it's only fair that you compensate me some for the breakage". Of course I've had the glasses for a while, so there will be some depreciation, i.e., probably a couple hundred bucks would do the trick. They flat out refused. From their perspective: 1) It's my fault b/c the glasses were old. (Not a good excuse: I've been walking around w/ these glasses w/o any issues. Also, a break in the middle of the frames is clearly **not** due to excessive wear and tear -- that would happen on the **sides** of the glasses.) 2) I signed a waiver, so they can't be held responsible. (Also not a good excuse: they were actually willing to give me a discount if I bought replacement frames through them ... so clearly they are willing to admit responsibility as long as it continues to make them money in the process!) 3) They can't compensate everyone whose glasses they break. (Goodness, how many glasses are you breaking that it's financially untenable for you to compensate people??) Here is an analogy. Imagine you drop your car off at the mechanic for an oil change. The mechanic returns your cars and says "sorry, but I accidentally popped your tires. But good news, I won't charge you for the oil change. Other than that you're on your own -- you knew the risk! See you later, and please be sure to tell all your friends about us." What would you think? So long story short: buyer beware. If you are worried about damage to your glasses, look elsewhere, b/c these guys will NOT compensate you for your troubles. What I can't figure out is why they know all this, but still decide to put their own desire to make money above customer happiness + goodwill ... read more

I called Iconic Optometry If they can do same day appointment and exam but they say it has to be by appointment only because its Fully booked!. Must have plenty customers.. So I understand.. So i found one in Landess and they were ables too squeeze me in for an eye examination! Cool! . Since Iconic Optometry have good reviews, I called them again and said that if I do not have any glasses that would fit me on where i was examined, is it OK to come over and check out some glasses there instead , but apparently they also do that by appointment as well, I cant come unless someone is available. I guess they don't have much workers in there too. Too Bad I just live across the street. this could've been way to go glasses. I thought most of the optometry offices you can walk in and check out some eyeglasses. but not this one.. but Thank you.. read more

We have been seeing Dr. Ngo since she's open at this location. Her staff, Sean and Victor, Optical Managers have been professional and efficient. Dr. Ngo is excellent in her services. The office has a variety of styles to select from. Highly recommend you give them visit. read more

I've been coming here for a few years and they're always so friendly. I love how Dr. Ngo remembers me and my sister. They get really busy during holidays and before year end so you have to book early. read more

Had one or two eye exams there and experience was pleasant. Scheduled a new one which got rescheduled because of construction. Got notified 2 day before my appointment. I was upset it needs to be rescheduled to 4weeks later and asked why it can't be rescheduled to 2 weeks later because construction takes two weeks. The reception then started to throw lies at me claiming she had been calling EVERYDAY and sent multiple emails. In my call history there is ONE missing call from their number. No emails in inbox nor spam folder other than one dated last year. She then claimed there was another number she called from. No entry of that number at all in missing call. To me, honesty and integrity is on the top when evaluating a business. I'd give zero star. read more

Best optometrist I've been to! Great service and convenient hours/appointment times. I have terrible vision with really strong astigmatism. I could barely see with the contacts previously prescribed by my last optometrist but Dr. Ngo solved my issue with a more comfortable and effective pair! She is very knowledgeable and easy to talk to. She's the best! Also, Jennifer the receptionist is incredibly nice and helpful. She went above and beyond when helping me order my contacts through the phone. Nothing was ever more convenient! Could not recommend this place enough! read more

Dr. Ngo and her staff are amazing. - Great selection of eyewear-from high-end to budget friendly - Knowledgable and personable staff - NO UPSELL! I had a freak out the other day and called in a panic about my concerns. Looking back, I probably sounded crazy describing my vision of kaleidoscope of squiggly lines, flashing, and colors. I NEEDED TO BE SEEN ASAP! The associate on the phone took my concerns very seriously and was able to fit me in the next day. In fact, I got a call an hour later asking if I wanted to come in later same day (I declined and kept my original appointment). Dr. Ngo did a very thorough check up on me, made some recommendations and put me at ease. I was told that I was experiencing aural headache warnings explained with no complicated jargon, all very laymen terms that I could understand. I love the set up in the store, it's very stylish without making you feel slightly unwelcome like other boutique optical stores. I like to take my time and take selfies with the Pradas, Zac Posens, and Kate Spades and that's encouraged here. The price points are excellent fitting the needs of my ever-changing budget. Sometimes I'm broke, sometimes I want some Pradas! Oh! And Iconic Eyes is with the times, you can book your appointment online which my boyfriend utilizes often for himself and my son. I on the other hand am very high maintenance and call in my appointments and with ease. Parking can be a bit chaotic in the weekday evenings due to gym rats across the street and restaurant patrons; so allow for some time if you have an appointment. read more

Dr. Christine Ngo is knowledgeable, professional AND personable. She answered my questions and showed me visual aids to help me understand (it's been 15yrs post Lasik). Jason was very good at helping me choose frame/shapes for my face. They have a wide selection. Overall, very glad I came here after 15 yrs of no glasses. read more

We've been here twice now. The first time was for our check up and the 2nd for ordering our glasses. Both times we had great experiences. Everyone is professional and friendly. The optometrist is polite and to the point, the front desk is helpful and a very cheerful guy named Victor manages all of the glass purchases. He's also very helpful and enthusiastic. So far, so good :) read more

**BEST OPTOMETRY EXPERIENCE I'VE HAD** ALL PROS: Fantastic eyewear selections Friendly staff and exceptional customer service Dr. Ngo is very professional and knowledgeable. She made me feel very comfortable State of the Art equipment Efficient and quick service (my annual exam took 20 min tops) Clean and new space Walk-Ins accepted Loved my experience here. Definitely be coming back! Highly Recommended! Moved to the South Bay from the East Bay and was looking for a great Optometrist. I found her on Yelp and was impressed by her modern office and friendly staff. I also like that Dr. Ngo is very friendly and to the point. I never felt she and her staff tried to upsell me. My glasses came back with the perfect set-up and power. It doesn't give me headaches and gives me the clear vision I need to drive (normally when I use my glasses). I think Dr. Ngo's consultative approach is appreciated. If you are looking for a great optometrist in Silicon Valley, look no further! read more

Iconic Eyes Optometry - Love my new frames!!! - Optometrists Near Me - San Jose, California

"Do YOU NEED anything?" *apply with a rude manner* Great check-up, horrible customer service. The right employee should know who they are after reading that quote. A little unprofessional.... read more

Friendly staff, quality service! I'd never had an eye exam before but they walked me through the process and I felt very cared for.

I have to say these guys give the best customer service. Thank you Desiree for taking your time with me during the process of picking the frame and thank you Dr. Ngo for being informative of what I needed for my prescription. I appreciate you guys! read more

I've been going to Iconic Eyes for a couple of years now and I finally took the time to write a review after my last visit. Dr Christine is the best! She's very insightful as her extensive knowledge of ocular disease puts me at ease, knowing much more than other Optometrists I've frequented in the past. Victor, the glasses manager, was very attentive and helpful as we went through all the options for the different types of lens coatings and transitions. He was also extremely patient as I took roughly 30-45 minutes or so browsing through my frames options :) Jennifer was great too - while we were going through the preliminary exams, she made me aware of a new machine for an additional cost and thus I didn't need to go through the hassle of getting someone else to chauffeur me after getting my eyes dilated. Everyone is very friendly and I'd definitely recommend this place to friends and family. read more

Had one eye exam here. After getting my new glasses using the prescription from this place, I don't see things clear at all and feel dizzy. What makes it worse is the experience when I talked to Dr. Christine Ngo about it. She sounds like she doesn't care about the customer experience at all and asks me to see other docs. Very disappointed about this place and I won't recommend this place to anyone. read more

Shout to Victor for going above and beyond. I am convince to only go to iconic eyes for my yearly eye check-ups, frames & contacts because of this guy. My eye glasses broke and so I called to set up an appointment for some new frames. He was patient when explaining the covid procedures, he was quick to set up an appointment that fit my schedule and he even saved me $$$ by filing warranty replacement for my broken Nike glasses. I usually shop at different places to find some frames but I won't do that anymore. I'm coming back here for this guys service. read more

So, I did a walk-in yesterday Wednesday the 28th of July 2021 and spoke to the new receptionist to purchase a new pair of prescription glasses. She told me I would need to make an appointment first or just to look around for a new pair of glasses. I told her I just lost my previous glasses in an accident, she wasn't willing to help or assist me unless I had an appointment, even though I am a repeated customer. I said to her, maybe you should rephrase your sentence and say, I'm busy at the moment and I will assess you when I am done. NOT! THEY WILL NOT HELP YOU UNLESS YOU HAVE AN APPOINTMENT....Not very happy with their policy or willingness to help anyone that needs a new pair of prescription glasses that was lost in an accident. Zero compassion and zero willingness to help. You might want to find a new optometrist that's willing to help people in any situation. Horrible staff members or just bad training. Quick tip, find a better Optometrist office with knowledgeable employees. read more

Dr Ngo is great. Explains everything well. Office is comfy and parking is not too bad at all. Highly recommend.

Let me just say this: the staff at the front desk and Dr. Christine Ngo went above and beyond for their clients during the pandemic. I was finally able to get an appointment for today at Iconic Eyes after couple of tries, which were cancelled both times due to the shelter-in-place mandate. I always got notified of the cancellation which I really appreciated because I've had places that I made appointments for in advance and never got notified of whether I should bother to come in or not (I ultimately would have to go back home because the places were closed). I finally was able to step in today after following the procedures that they emailed me about (again, taking further steps to ensure the safey of their staff, me, and future clients). The staff was so friendly! What I appreciated the most was seeing how the office was accomodating to the new norm derived from current pandemic, which is necessary in ensuring the safety of anyone who were to come in. I was asked to sanitize my hands couple of times as well, before and after testing with the assistant at front desk. It may seem like the obvious thing to do, but I've seen places that are questionable, following through with behaviors that are not appropriate with the current situation. After the lovely staff at reception helped me through the first process of doing the testing for my eyes, I immediately heard her santize and wipe down the machines. I then met with Dr. Ngo who was so awesome and friendly. I felt so comfortable with asking questions about my vision that I even asked her if she had glasses herself! I asked her several questions that genuinely sparked my curiosity and she answered them in detail, friendly, professional manner. She constantly santized her GLOVED hands with hand sanitizer, especially since she touched and looked at my current glasses, as well as her laptop. This made made me feel so reassuring, seeing that everyone in this office was taking the steps to ensure safety, which is a big deal nowadays. I wasn't the one to ask them to do that- they did that on their own accord, and as people who are professionals taking care of people who are going to see them for their needs, Dr. Christine Ngo and the staff at Iconic Eyes really delivered that. And this helped me to feel relieved that I came to this office to get my eyes checked and I just felt safe the entire time I was there. I loved coming into this office and now my boyfriend is considering getting his vision checked by them as well. Please check the emails they send you. They won't leave you out of the loop. And they're extremely friendly. I never felt that anyone was condescending at all, which can happen when visiting a health professional. Check them out and they will make sure that you are safe while getting your needs met! Really appreciated each individual at Iconic Eyes for making my day. Thanks! read more

Despite going to Kaiser and having the optometrist there tell me I had 20/20 vision, I had been having issues getting my eyes to focus while working on the computer and driving at night... I have VSP in addition to Kaiser, and based on the excellent reviews and the close proximity to my home, I decided to make an appointment at Iconic Eyes. I had my eye exam with Dr. Ngo, and it turns out that I have astigmatism and need glasses, bummer! Dr. Ngo was very friendly and knowledgeable, and explained that my prescription was mild and I would only need to wear them while working (on the computer and reading, etc.) and for driving. Victor and Jennifer work up front and they were both super friendly very helpful! This is my first pair of glasses, and I'm only used to wearing giant oversized sunglasses. They helped me find a really cute pair of Tiffany frames and I can't wait to be super stylish after I come back and pick them up in a couple of weeks! I would definitely recommend Iconic Eyes! :) read more

I've been to iconic eyes twice now and both times were very pleasant. Dr. Ngo is very professional and knowledgeable. She is also very thorough in her exams. I came in recently to update my contact lens prescription and wanted to switch back to color contacts. She gave me new brand options and allowed me to try them out. They were a better option to help with my dry eyes from being on the computer all day. I'm very satisfied. Her staff is also very friendly and helpful. Jennifer and Sean both helped me pick out a new pair of glasses. Sean is very knowledgable on the different types of lenses and answered all my questions. They have a nice selection of designer glasses here as well. I will definitely be coming back for more check ups! read more

Great customer service! During my eye exam, the Dr. was very informative, nice, and knowledgeable. I ended up getting new glasses and contacts. I'm very satisfied, I definitely found my new eye Dr! read more

I've never had such a pleasant experience at an optometrist office until I stumbled upon this new (new to the neighborhood), bright, clean, modern, optical/optometry office in San Jose (in the same center as the City Sports Club, on Brokaw). Dr. Ngo was very patient and informative about my eyes/contacts and gave thorough, easy to understand, explanation about different aspects, uses, effectiveness, etc. of contact lenses. I never had someone take this kind of time, and I've been wearing contacts for decades! After telling my husband about how excited I was about my new found knowledge on contacts, I learned from reading the company website that Dr. Ngo's clinical interests are contact lenses and patient education. So true! To boot, the staff is great. Ann is friendly and professional and Sean, even though I have not interacted with him, greets me and says goodbye to me by name. What a pleasant team! Keep up the good work! read more

While I was on my lunch break, I stopped by this plaza to get some Yogurtland. I noticed that there was a new optical store next door that just recently opened, so I decided to swing by and check it out. My current pair of glasses are at least 4-5 years old by now, so it was definitely time for me to get an eye exam as well as a new pair of glasses. In my lifetime, I've been to 4 different optical stores, and I can easily say that Iconic Eyes Optometry was the most pleasant experience that I've had. The moment that I entered, I was greeted by Sean and Christine, who were both very welcoming and helped to answer all of my questions. The selection of glasses and sunglasses here are very impressive. They are up-to-date with the current styles and there is definitely something for everyone. Prior to coming here, I was looking for a specific pair of Ray-Ban's (RX5154 Clubmaster). Although the store did not have it on display, they gladly assisted me with ordering a pair and kept me updated on when it would arrive by. The eye exam itself, which was performed by Christine, was very smooth and took roughly 20 minutes total. Both Christine and Sean are extremely professional and knowledgeable. If you are in search for a new pair of glasses, contacts, or sunglasses, I highly recommend checking out Iconic Eyes. I was absolutely satisfied with the whole process and would definitely revisit again in the future for my next pair of glasses. read more

I love this place! I highly recommend Dr. Christine Ngo. She has a great personality and very good with her patients! Even since I had not been there in two yrs she still remembers me The office staff is pretty great as well read more

Iconic Eyes Optometry - Optometrists Near Me - San Jose, California

Excellent service and award winning practice. I was anxious about having to wear glasses and concerned about having to look like an old lady. I was so happy to find an ample selection of amazing glasses that made me look and feel my age! I didn't end up looking like an old lady and this made my day! I'm not afraid of glasses anymore thanks to the amazing staff at this practice! I highly recommend this practice to everyone , regardless of your insurance. Absolutely worthy. read more

Iconic Eyes Optometry - Excellent service! I love my glasses - Optometrists Near Me - San Jose, California

I am so so happy and 100% satisfied with Iconic Eyes, can't say I have one complaint. The Dr and Sean were absolutely great from the exam to picking out new glasees. I'd suggest them to anyone. read more

Iconic Eyes Optometry - Optometrists Near Me - San Jose, California