I can't seem to really ever want to return to any optometrist office I visit. Maybe because of their front desk people and the doctors are kind of whatever. I figured it was right next to my gym, why not check it out. Luckily for me, they were just perfect! Thanks to Sean and Christine (super friendly & helpful), I've found my personal eye doctor to rely on. read more

Dr. Ngo's office is the best! Her staff is friendly, and Dr. Ngo really cares about her patients vision. She's very professional and down to earth. She listened to me and understood my needs. I highly recommend Iconic eyes! read more

Fantastic service and great selection. - The team (Dr. Christine and Sean) are so warm and friendly that it makes the whole experience not only comfortable but fun! - Sean has great taste in style and knows the brands like the back of his hand. I'll try some on and he'll either nod or shake his head. Helps when you can decide on so many options! - The ambiance is very open and clean, you don't feel like you're in a queue waiting to get serviced, instead they are very attentive to you the whole time you're there. Try it out! read more

Every member of the staff provides great customer service. The eye test and process to purchase and receive my contacts was very quick and simple. read more

Came in here for the first time last Saturday and I gotta say, the place was clean, well laid out, with a high visual appeal to it. It's one of the nicest, modern looking optometry places I have been to. The staff are all what you would expect - first class. They have a very good selection of glasses/sunglasses and their eye testing equipment all look to be state of the art. I will be recommending this to my friends and family. Keep it up Dr. Ngo. read more

Best place to get your glasses and contact lenses. The environment is super clean and the staff here are very nice and professional. *** Christine *** is the best :))) super nice and professional, made sure everything was taking care of and made sure I had no questions when I left. She also made sure I had enough contact lenses for my vacation :) definitely recommend this place. read more

Thanks to all previous reviewers for Iconic Eyes as I ended up scheduling an appointment which was really easy to do online. Experience: I scheduled an appointment online and a confirmation email on scheduling was sent fairly soon after making the appointment and within 24 hours I received a confirmation that the appointment was all set. The day before my appointment, I got a call from Sean who reminded me of the appointment. When I went in, the place was nice and clean. Filled out some paperwork on medical records and was set. They provided a quote given that I gave them my insurance details when scheduling online and the quote matched what I expected given my insurance plan. Afterward, I met with Dr. Christine Ngo and she was super helpful and nice. I was looking to update my prescription and explore possibly getting contacts. She explained to me the process of contact fitting and answered the questions that I had. She helped me with putting in the contacts and was really patient and gave me guidance when I tried them on myself. The whole process was smooth and afterward Sean helped me with finding a pair of glasses. I had few questions which he helped with and I was able to find the perfect frame! I will update the review once I get the frames! Finally, when ringing up the bill, Sean was very patient and provided me with the details on how much the frames would cost, the lenses with the extra features and provided a quote before I made my decision officially. Then provided an itemized bill afterward. He helped me schedule my next appointment and I was all set to go! Overall: The experience could not have gone any better! The Dr. Ngo and Sean were kind and helpful and friendly too! Also they had a good Spotify playlist going on! The selection of glasses is good but no the best. It's definitely a lot smaller than say LensCrafter but the selection was decent enough that I found a frame that I felt was perfect! Would recommend to others and really liked the location. Will definitely come back again for future exams. (Actually I have to go back to have a follow up with contact fitting but after that I am 100% confident that I will be back). read more

I had my check-up appointment on a Tuesday afternoon and I didn't have to wait at all for my exam. Dr. Ngo and Sean is very knowledgeable and friendly. They explained in detail what they're testing and why. Sean was also very helpful during my process of choosing the right frames for me. He was patient and polite. I really enjoyed my experience here. read more

This place is awesome! Always a great time stopping by for an eye check or picking up a new pair of glasses. Dr.Ngo and the full staff is friendly, knowledgeable and helpful at all times. Great location and highly recommend it to everyone in the area looking for a new location. Parking is easy to find too. read more

I just had my standard eye check up this afternoon. I really like the look and feel of the place. The staff were super polite and helpful. Dr. Ngo was very professional and made the whole process really pleasant. The best thing I like about this place is that unlike other optometrists - they don't launch an aggressive sales pitch to make you buy frames from them. They also have a good selection of frames for men and women. read more

I've been coming to Iconic Eyes for a few years now, and I always receive great service. Dr. Ngo has always been very kind and patient, and makes sure I understand my eye health even though I probably ask similar questions every year (haha). The team is always very helpful when I need help choosing my frames and lens options. I always feel taken care of when I leave, and it's always a quick process when I come back to pick up my frames. The location is awesome, as well. There's always parking toward the end of the lot and I can make a stop close by for lunch and groceries. Thanks Iconic team! Seeya next year! read more

I had my first appointment with Dr. Ngo today and she was incredible! I scheduled myself for a 10 AM eye exam because I wanted to be one of the first people in for the day and have everything sanitized. The front office person + Dr. Ngo were great with sterilizing everything and reminding me to sanitize my hands or wash them when necessary. I felt extremely comfortable with the level of cleanliness that was implemented. After I used any equipment, it was quickly sterilized and ready to use for the next client. After my eye exam, Dr. Ngo updated my prescription for both my contact lenses + glasses. She gave me a new sample of contact lenses to try out and the prescription for that + my glasses in case I wanted to get them filled anywhere else. Her office did have some glasses that you could try on as well but there was no pressure to by from them. The level of service + care that they provided here was incredible. I'm definitely going to be a patient here for as long as I'm in San Jose. read more

Awesome place! It's a small and well managed facility. The doc was very informative and comforting. It's nice to go in a place of business with energetic, professional, and friendly staff. read more

Super friendly stuffs. They have very reasonable price for contact lens fitting. No pressure in purchasing stuffs.

Great place to eat your eyes checked. Had an appointment booked but wasn't able to keep it. They rescheduled for the next day. Came 5 mins early and they checked me in. Great customer service. The doctor explained each test and results. Good collection of glasses and very curteous staff. read more

I saw Dr. Christine. The whole staff was very inviting and friendly. It was easy to set an appointment online and verify insurance (VSP accepted and discount on frames). I was also able to get an appt. after 5pm which was a huge plus. Office was clean and organized. Dr. Christine did a great job of explaining every step of the exam and did a quick, thorough job. They have great options for any budget. Glasses were ordered and ready for pick up within a week. I would highly recommend Dr. Christine and Iconic Eyes! read more

I made the mistake of going to another optometrist last year to check my eyes in both contacts and glasses from beginning to end I regretted that decision and missed this office. Dr. Ngo is very personable and warm but what really keeps my business is that she offered suggestions on how I could protect my eye health now and in the future without pushing costly products on me which makes me trust her information. Her office also is bright and modern offering the latest trends in both eyewear and sunglasses. Her staff is helpful and prompt which I appreciate. I really am happy with the services here and will continue to go to Iconic eyes for all my eye care needs read more

I came here to get a pair of eye glasses. Having read the false good reviews below, i was ready to purchase the pair on the spot. Everything was fine at first, staff seemed nice and selection didnt look too bad although there werent too many. Nothing went terribly wrong until i sat down to discuss the price with a sales rep. He flat out lied about the pricing and wanted to charge me super extra above the market price. For super index lens, digital coding, non glare coding, and the frame of my choice ($50 after insurance) came out total $400+ after insurance. I never paid that much for eye glasses. I told him i didnt have to get the digital, but he insisted that i had to get them and i didnt have a choice. I went to other stores and found out digital was completely optional. Maybe it's just these guys who make all options mandatory and charge $400+. I could not see myself paying that much money for a pair of glasses, so i had to walk out of there and, boy, im glad i did. After checking the benefits details with my insurance, I went to another store close to my house and found a deal for a little over $200. Check with your insurance before going in and do avoid this piece of fraud at all cost. Happy eye glasses shopping, yelp friends. read more

Our family have been coming to this office for 2 years now, Dr. Ngo and Victor are very friendly and professional.

Knowledgeable and trustful doctor, skilled and effective staff, glad to find my eye doctors so soon as moving into this neighborhood.

My husband and I had a very good experience at Iconic eyes optometry. My doctor was Dr Christine Ngo and she made sure that I was comfortable throughout the process and she spent good amount of time doing all the tests and making sure I knew everything about my eyes. I highly recommend this place. read more

I have been going here since they opened - it's a great shop with a nice selection of high end glasses and a relaxed vibe. Dr Ngo is just about the best eye doctor you'll find, very thorough and knowledgeable while also making the patient feel comfortable. Highly recommended! read more

I had a fantastic experience at ICONIC EYES today. The doctor's exam was comprehensive and detailed. I especially appreciated her taking the time to explain the tests. Her knowledge of my history was impressive. As a long time educator, I notice good explanations and clear communication. The staff was helpful and made me feel like I was their best customer. The experience and high quality of my exam is why I am willing to drive to San Jose from Oakland. ICONIC is ICONIC! My vision is in good hands. Denise S. read more

Great place! Came in to get my first contact lens fitting and buy some sunglasses and had a quick, pleasant experience. Dr. Christine was helpful and knowledgeable, Anne was super friendly every time I was in there, and Sean was great at helping answer my boring questions. I was also given a 20% discount on my contacts just for being awesome. It might have been an end of the year promotion. I say, down with the Lenscrafters monopoly!! read more

Nice selection of eyewear. I have VSP insurance, and all of the glasses that had the VSP discount were clearly marked. The staff were super friendly and helpful. I was not forced to buy any extras, and pricing for everything was clearly explained. My glasses are perfect. read more

This office is the most modern, trendy, state of the art, clean office you could think of. The doctor and staff are so friendly. Dr. Ngo is professional and very knowledgeable. Seriously, look at the photos of this office and you will be immediately sold. read more

Great place! The store was cleaned and organized. I dropped and lost my sunglasses not long ago and wanted to have a new one. I stopped by and was trying to look for a new pair. Sean was the guy who helped me select the right sunglasses for me. At first I was just wanted to buy the same sunglasses that I lost but Sean did not have that one available. Eventhough he did not have the one I wanted, but he can helped me order it. Anyway, I wanted something new instead and asked Sean, he was helpful and friendly. So I ended up with a new really nice pair of sunglasses and I loved it. I recomend this place if you need to buy a pair of sunglasses ( cause you'll get 20% off -not sure when the discount ends but I bought mine on February 21 2014) read more

Victor and Christine are great at what they do. I am waiting to revisit them this year. Love my Dragon frame and 2nd generation transition lens. read more

After going to 2 other eyeglasses stores decided to try Iconic Eyes I'm so glad I did they greeted me immediately had a great selection more of the current latest fashion eyeglass wear you can find. Dr Ngo was very Knowledgeable and know what kind of frame was best for my face shape there was Tiffany's Coach Burberry which I wanted but the frame I was looking for wasn't available. Kate Spade Tory Burch Zoc Posen Colen Ray Ban and Others.. I absolutely love The Customer Service I Received there.. so if your in the need of Eyeglasses last Style & Fashion please visit Iconic Eyes on the corner of Brokaw & Old Oakland Rd. Caring is Sharing read more

This was a loooong overdue review. I went here simply because they accepted my insurance. They were doing great until it came down to my decision on what I wanted to purchase. So I have terrible eyesight and I needed a pair of glasses to wear to give my eyes a break from my contacts. I have a -8.5 prescription so I knew that my glasses were going to be thick. I was sitting there with one of the girls and she was trying to sell me on the different types of lenses. My boyfriend was with me and is an expert salesmen and came to assist. She was attempting to sell me on a different lens that cost way more and wasn't that much thinner than the one I wanted. My boyfriend and I were asking questions to understand the different lenses better and the doctor (who was sitting behind us and helping another customer) butts in and begins raising her voice at why we should get the more expensive lens over the cheaper one. My boyfriend and I both just put our foot down and kept the lower priced one and left. I left completely frustrated and angry over the fact that this optometry only wanted to sell and make more money than actually help their patients. read more

The doctor is thorough, explains things clearly and patiently. She is also good natured and open to any questions.

Fantastic Service! Sean is always polite and greets you by name when you walk in. I just had cataract surgery in my left eye so I just needed one contact lens. Dr. Ngo fitted me with a lens and let me try it out. After a week she corrected the strength and now I can see perfectly. I definitely will recommend Iconic Eyes to my friends and relatives. read more

I've been going to Iconic Eyes for a few years now and I have never been disappointed. Dr. Ngo is very knowledgeable and very attentive to my concerns. Her suggestion to switch to toric contact lenses for my astigmatic eye have helped reduce headaches caused by computer work. The other staff are very helpful in navigating insurance and making sure you get the perfect set of frames. If you're looking for a new optometrist, I definitely recommend the good people at Iconic Eyes! read more

Very good service! As said by other reviewers, I went there to ask for help to adjust my frame which I bought online. Victor was very nice and did the adjustment while providing suggestions how to pick frames in future. Great place with nice people! read more

I would be very careful getting your frames adjusted here. They scratched one of my lenses. Luckily it was still under warranty, but what an annoyance. read more

The minute I walked into the office, I could feel the great client service at Iconic Eyes. Staff are very friendly and professional. Christine the OD is fantastic. She is on top of newest contact lens options and offered great advice on toric lens for my astigmatism, Great place I'd love to revisit! read more

I was desperately in need of some new glasses and contact lenses and saw this place had very good ratings. I made an appointment online (super easy). I didn't have to wait long to be seen by the optometrist. She was very thorough with the exam and explained everything that was going on with my eyes. I have really bad eyesight + really bad astigmatism so she helped me choose the best contact lenses for my eyes. My glasses came in and it was making me dizzy and the fit was just not right. So I went back and they were super understanding and helped me choose another pair at no additional cost! I'll definitely be going back annually. read more

My health insurance didn't cover vision and I would have had to pay some crazy deductible to get an eye exam, so I searched for a optometrist outside of my insurance system. I called Iconic Eyes and they immediately gave me an appointment for the same day to get my eyes checked. The staff was super friendly, and I can't get over how knowledgeable and helpful Dr. Ngo was. It almost makes me feel bad for going to other optometrists through Kaiser, because she pointed out issues with my eyes that no other doctor has bothered to tell me about. She prescribed me some drops to fix my dry and itchy eye issues since I stare at the computer screen a lot for work. The whole exam was very quick and painless, and Dr. Ngo and her staff is just so friendly, that I will definitely be back for my contact lense fitting and to buy new frames. Also, quick tip, use the Yelp check in and you get a free Glasses lense cleaner, SO USEFUL! read more

My eyesight has been getting worse enough for it to bother me. I knew it was time for new glasses, but I was not prepared to drop more than $150 total on a pair of glasses WITH anti-reflective coating. My past experiences eyeglass shopping have been fraught with anxiety and frustration due to unreasonable pricing and flagrant misinformation for the purposes of upselling. (Note to sellers of eyeglasses: sometimes your customers have degrees in physics and have worked in optics labs.) I did some research and found that I can buy glasses online for AN ORDER OF MAGNITUDE less than I have paid in the past. Since I have a simple single vision RX, I have little to worry about ordering online. My research also uncovered the fact that many optometrists will withhold your RX (which is illegal) or refuse to measure your pupillary distance (PD) to keep you from ordering online. So I found Iconic on-line - it was the only optical care store that I could find that actually posts their price for an eye exam, $88. I always favor any business that makes their pricing transparent. I could have been examined at walmart for $58 (I had to call for the price), but prefer to avoid doing business there. I called Iconic and told them straight-up that I need an eye exam, I intend to buy glasses online, and I will need my RX and PD. They were totally cool with that and gave me no hassles whatsoever. They even said they would adjust the glasses I buy on-line for free. In all honesty, I think that's too generous; they should charge a nominal fee. Dr. Ngo has a lovely bedside manner, was thorough in her exam and addressed all my concerns. If you prefer to purchase designer glasses, they definitely have a varied and very attractive selection. I didn't see any frames (just frames) for less than $200. I am of the opinion that there's no way glasses frames are worth the price of an iPad, but you know what they say about opinions. Of course, buying in-store is the easiest, most convenient and foolproof way to get glasses - so if that's the route you want to take - and you should if you are paying for some kickass vision insurance coverage, I believe you would be well served to come here. Minor criticisms: 1) The website says Dr. Ngo has "a doctorate at UC Berkeley School of Optometry". They meant doctor of optometry, OD not PhD. 2) I was told that they can't verify prescriptions on glasses that were not made by them because their machine can't do it. I knew that was nonsense especially in light of the fact that the doctor checked the RX on the glasses I walked in with to see how much my vision had worsened. I understand and support their decision not to check glasses that people have bought elsewhere; I just don't like being lied to in such a way that insults my intelligence. On the other hand, I understand that people in retail always have to walk a fine line and try not to piss off the entitled jerks out there who think they should be getting services for free and will come on yelp to b**ch. 3) Dr. Ngo seems convinced that sunglasses especially polarized- even if they are made of the same material and have the same UV coating as regular lenses - block more UV. I'm pretty darn certain that's not true. Or perhaps I misunderstood. 4) I wish they had some options for budget minded types (cheapos) who want attractive glasses - like me. read more

Iconic Eyes went well above and beyond to help me with new glasses. Dr. Ngo was great during my exam and Sean could not have been more patient or helpful. I can't recommend this business enough! read more