Came here to get a new pair of prescription glasses. I have been eyeing these snoopy collab glasses for a while now. John was a wonderful! He helped me find the specific pair of glasses I wanted. The QR code said it was sold out, but he went out of his way to dig through their inventory and find it for me. He even made to to double check it was the exact same pair as the display. The wait wasn't too shabby, and I just did some shopping while I waited for my glasses to be ready. These glasses cost about $200, which is kind of pricey. But, I pay for glasses at my optometrist for about the same pricey anyway. At least I got a pair that is super cute and fits my look. read more

JINS - Snoopy glasses - Eyewear & Opticians Near Me - Santa Clara, California

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My favorite glasses store! Found my favorite pair of glasses here. I used to wear dark thick frames but I recently transitioned to softer colored frames. These make a difference! It softens my look and honestly goes with any outfit! Highly recommend this frame type and color! I have multiple pairs and you can reuse the frame if you want to change the power of your lenses. read more

JINS - Eyewear & Opticians Near Me - Santa Clara, California

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Ordered Japanese thin lenses from Japan because they were promised on Jan 2 with an order date of Dec 13. It's now Jan 18 and guess who doesn't have glasses. Needed glasses since I can't wear contacted after Eye surgery scheduled this Friday, so now I'm Hustling for another solution. read more

This place is awful! It reminds me of ikea type of service. You pick a frame, sign in at the kiosk, scan the barcode for the frame, chat with a sales person about the cost, and pay them. Return within the hour and scan your receipt to open a locker to get your glasses. Seems a bit simple except if you have questions! Trying to figure out what colors or sizes are available was very challenging. There weren't any employees on the floor to help us. Someone took the display pair of glasses in the green color we wanted. They had one for sale, but they wouldn't allow us to open it or try it until we purchased it. Don't come here if you need transitions/bi-focals or anything cool. They have ala cart pricing and they do not take insurance. The whole experience took several hours and had we not really liked this pair of glasses, I would have taken my business elsewhere. Personally, I would never step foot in this place. They didn't check the glasses on my face to see if it fit right behind the ears. I walked around to buy time in case i needed the glasses adjusted. Ps: frames were $140. The lenses can easily be scratched. If you want transition/colored lenses, it's about $340 more. We got the frames and the lenses that were included. Also, There are requirements for kids under 18 which means they need polycarbonate lenses. Just give your business to another small business who is more deserving! read more

JINS - They couldn't find the glasses we bought. - Eyewear & Opticians Near Me - Santa Clara, California

I scheduled an appointment here for an eye exam and also purchased frames and lenses here as well. For the appointment, the technician was 10 minutes. My appointment was at 10:15AM and the exam didn't finish until 11:20AM. The appointments are only supposed to take about 30 minutes but the technician was struggling to collect my information and taking pictures of my eyes with the machines. The technician gave me her phone number which I texted twice to get my receipt because she didn't give it to me during the visit and I need the receipt to submit an insurance claim but she never got back to me even though I see that she read my text messages since she has her read receipts on. If this review was just for the exam, I'd be giving it a 1 or 2 stars. For the frames and lenses, I like how Jins has a lot of frames that suit Asian faces. I found a pair I liked and the person at the front desk asked me which option I wanted for the lenses. At Jins, the price of lenses is $0 unless you opt for one of the specialty lenses. Since my prescription is really high and I am on the computer and phone a lot, I opted for the $380 lenses. Since the lenses are coming from Japan, I was told that I would receive my glasses in the mail in about 4 weeks and they don't charge for tax or shipping, which is nice read more

JINS - Eyewear & Opticians Near Me - Santa Clara, California

In a nutshell, this is a higher end glasses parlor where people can get handcrafted glasses from Japan. The styles and models are updated every few months as they are various types. From frames inspired by Japanese celebrities to simple nose frame customizable types. Along with a unique range of lens types for everyone. For the usual working professional to student who uses screens, you only need the basic blue light lens. Just be aware the prices can range 100$+ if you choose more stylish or upper level types? You have 30 days to come in again with an updated prescription if you need to get an eye appointment elsewhere, or pay... 90$ like I did after this length. The glasses are fine, I enjoy my pair as it's a modern feel. I am leaving 3 stars because the wait times are horribly long after 12pm. Plus the weekends..... man it's so long. Be aware this location is barely checks their emails or phone number for calls. They also do not listen or receive voice mails at all. ( I confirmed this myself ) Make sure to sort through the hassle before coming here to prevent any more delays. Based on your lens type. It can even take 2-3 weeks to ship from Japan... read more

JINS - Glasses - Eyewear & Opticians Near Me - Santa Clara, California

I am normally a big fan of Jins, but this new ticket system does not work. First, there's no one on the floor to help whether to explain the new system or ask questions about frames. You go up to two iPads and select an option (Glasses, General Help, etc). There's no option for keeping your current frames and just updating the lens. So I picked General Help, waited an hour, just for the worker to give me a ticket for the Glasses line. Then I had to wait another hour to put in my order. So now I'm waiting 2 hours when I used to wait 20 minutes when they only had 1 line. If they thought this new system would make people leave and come back, then they are very wrong. People are just hovering (see my picture) around the front making it very tight. I don't want to give Jins a 1 star review, but this is unacceptable. read more

JINS - Everyone just hovering - Eyewear & Opticians Near Me - Santa Clara, California

I've purchased two sets of glasses from this location in a span of six months (due to extreme changes with my rx). Their check-in process changed between September 2024 to February 2025. You now have to scan the QR code on the frames then follow the prompts to get added to the queue. They have an approximate wait time showing in the screen. For my case, I went there on a Saturday afternoon and waited about an hour and a half. I got a text when it was finally my turn. The process is super easy once you are ready to buy your glasses. Now this is where they lost the one star for me. The process is not so smooth when it comes to picking up your purchase. I was told to come back around an hour and scan my QR code on my receipt to pick up from the lockers on the right. I was in the area for the most part. I was waiting around to see if I was going to a get a text similar to the beginning, but nada. So finally my 1 hour came, I scanned my QR code to see if it would work and it did! One of the cubes in the locker opened! I think my glasses were easily ready for pick up much sooner than that 1 hour. I wish they would have been more clear if I could have just scanned directly in 30 minutes or making it clear whether I needed to wait fire a text or not. For the price of their glasses, these are super affordable! They have so many more options to choose from. The frames I saw were priced between $90 - $140. They had some that were $190 but were special themed ones --ie: "brand name". Overall, I would go back! Also for reference, I was able to get a pair in less than a day for a prescription of -10.00! You can't beat that! read more

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I'm honestly shocked at how bad my experience was with Jin's Eyeglasses. If someone is spending $500 on a pair of glasses, the bare minimum expectation is quality--but that's definitely not what I got. Within a week, the lenses literally fell out, and the frame itself feels unbelievably cheap. It's hard to believe something this poorly made is being sold at such a high price. The frame I received honestly feels like it costs no more than $10 to produce, yet it's being marked up to $500. That's just ridiculous. What's even more disappointing is that this place used to have a good reputation. Now it just feels like they're cutting corners and ripping people off. I'm extremely unhappy with the product and overall experience. Definitely would not recommend. read more

My parents decided to get glasses here since they're the only ones that fit well for them. They submitted their prescriptions back in end of February and were told a 3-4 week turnaround. It's April now, and we havent been contacted. Have called them twice, and they always say it'll be ready within a week. Who knows when we'll get them or if, at this point Love their glasses, but service is not it. Only our experiences with JINS in Japan have been reliable read more

Worst customer service ever!!! No order update no glass no email reply no phone call back for 4 weeks after order placed at this store. Please step away if you don't want to lose control of your life! read more

This store is sooo crazy busy because there is a 20 percent sale for July 4th holiday. Except for the gentleman at the reception desk, the ladies workers here are pretty rude. Nobody explains how this store works. If you are a first time customer, you could stand there and wait and wait and wait... till you ask a question, you get dismissed with a wave of the hand " you need to go get a number at the machine"... So either they are short staffed, or they need more training in customer service ... read more

As all the other reviews state, if you order their lenses from Japan, do not expect it to arrive within 2-4 weeks as they will tell you in store. Also, do not expect them to send you a confirmation email when your item has shipped. You just need to pray that your item is delivered to you months later and doesn't get stolen, lost or delayed in the mail process. First time I emailed them 3 weeks after purchasing, they told me to wait for a confirmation email. Never received one and a couple weeks later, I emailed again and didn't receive a response for 10 days. For them to tell me that it was delivered 3 days ago. read more

I went in to get my eyeglasses repaired and Donovan(I hope I'm spelling it correctly) the store manager helped and provided exceptional quick service. The rest of the staff were very attentive and every time I've been they have been very helpful. read more

JINS - One piece eye glasses - Eyewear & Opticians Near Me - Santa Clara, California

Daughter broke her glasses this evening. Went over to the mall - found a pair of glasses around 730pm. Bought it and picked them up at 855pm. She was so happy. One of the techs even found a screw to help fix the old glasses that we had. Staff was friendly and helpful. I even bought a pair for myself!!! read more

No update on my shipment, phone line doesn't work, staff can sometimes be rude and short, and they have a $1000 daily limit return for glasses (that's like 5 glasses a day) and their return policy only allows one time returns (what?!) Really loved Jin's before but quality has gone down. Don't waste your time. read more

We changed up on the store while shopping and thankfully we had our eyeglass prescription and tried the products in service. It is a pretty straightforward procedure. You pick your glasses and then get a number to be processed. You get your glasses the same day. We got ours in an hour. So we ate and walked around the mall store located in a beautiful mall so an hour is just right for waiting and shopping. The price is comparable to getting your eyeglasses from Costco and the frames are truly lightweight and The store had a variety of style choices. We will definitely be back here from now on. read more

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Please do not let yourself get upsold for the $100 Japanese lenses!! Complete waste of time & money. I really liked the frames at JINS and upon checkout, an employee that helped me recommend I get the Japanese lenses which are assembled elsewhere. It all sounded good at the time and I was quoted a 2-3 week wait. Fast forward more than a month later with no follow-up, I started to get worried. I called and emailed the store multiple times just getting the 'it's at our warehouse being assembled, we will send you a text confirmation when it has been shipped to you.' Finally, almost two months later I got in contact with the store again, when I was told that the glasses had already been delivered to me. Zero follow up, and no text message or email to tell me it had been shipped or delivered earlier. It was only then that I got tracking information, and oh yeah, I also didn't receive anything! I was very upset at this point, and had to go through JINS online support to have the store contact me over the phone. At this point, the associate I spoke to was not very helpful and asked multiple times if I had gotten any emails from the carrier, etc. I called back later to explain my situation further, and I spoke to Regillio who was extremely helpful and accommodating, and without his help my experience would have been terrible and this would have been a 1-star review! He told me my special order lenses would be refunded, and they could make me standard glasses in-house. Luckily they still had my frame in-stock, or that would have been a whole other disappointment. I ended up having to go back to the store to pick up my glasses and get a refund. Overall, I spent so much personal time going back and forth with support and customer service to get basically the same thing I could have gotten on the day-of. Save yourself the time and heartache! It seems like JINS hasn't figured out the best method to conduct this 'special order' service. read more

I was told my glass would take two weeks it has been four and they are still not done. On top of this they almost never answer the phone. I called 40 times before someone picked up. I can't prove this but I think the person on the other end kept picking up and then hanging up. At times it would ring twice before the phone went dead. At others it rang many times then went dead. Once I finely do get my glasses don't think I will be buying from them again. Which is a shame because they have a nice selection. Also I would like to say this not at all what I expected from a Japanese company. I would think corporate Japan would be very disappointed. read more

Called to schedule an eye exam as I need new glasses. Phone menu was not helpful. Tried twice,gave up, called Costco. Appointment in two days. read more

Absolutely horrible experience! Do NOT buy your glasses from Jins. I placed an order online and my order was made incorrectly. The store refused to fix it and pushed me to their online department, which never followed up - it's been over a month. The listed Google phone number for Jins disconnects, chat support refuses to provide tracking, and in-store staff repeatedly said the online team was unavailable- each time new excuses such as its end of day or its lunch hours etc. I was eventually given a USPS label by the store just for pacifying, but USPS confirmed that they have not received the item. Very disappointing customer service. Zero value for time and money from the customer. It's a matter of time when this business goes crumpling as they continue to take their customers for granted. If you value your time and energy do not make purchase from this store. read more

I used to frequent this place quite often to purchase my eyeglasses, sunglasses, and even my contacts. I brought all of my friends and family members, and we all agreed that this place was very quick and easy and customer service is always top-notch. I find it so convenient that I can just bring my prescription here and glasses. I need them and not be charged too much. I have also occasionally got my eyes checked here, which is great that they offer this service. However, when I went in recently, I was told that they no longer keep prescriptions on record, and that if I wanted to purchase another pair of glasses, I would have to bring a prescription with me. I had not known about this update and I wish there was a sign somewhere in the store so that way I wouldn't have waited in the line for 45 minutes with the glasses that I wanted to get only to be turned away at the counter due to not having a copy of my prescription when the one I should have had on file was still within the year. I noticed the customer service has definitely changed over the last year and while this is a great place to get your glasses fixed in a jiff, it has definitely declined. read more

My favorite place to get glasses. I love that Jin's has a wide variety of affordable glasses that are super lightweight, which is my main criteria when looking for glasses. I usually go on a weekday and get super quick service and love that you can get your glasses in less than an hour. The slight downside to needing lightweight glasses is that sometimes they can feel a bit fragile and the quality of the frames aren't amazing, but these are minor concerns for me. read more

I'm going to start off by saying 3 stars is generous. Aside from the fact that their glasses have hiked up in price over the years, the subpar customer service and lack of organization at the store is just astonishing. Initially bought 2 frames with 2 different prescriptions and it had taken 1+ hours in line before I was able to check out. Fast forward 2 weeks, I got a call they were ready for pick up and to my utter surprise, they had mixed up the lenses and the frames so frame A has lens B and frame B has lens A. I told the employee and it seemed like an easy fix, just swap the prescription right? Well, somehow the employee was convinced that they didn't make an error and it was my optometrist who mixed up the prescriptions. I had to reiterate that it was their mix up and not my optometrist and thankfully they took the 2 glasses back to fix them. Then when I come to pick the glasses up today, it took over 40 minutes! I was waiting second in line and the poor customer in front of me had been waiting even longer because they had somehow misplaced his order and just couldn't locate them. It got to the point where the customer ahead of me even started apologizing for them taking so long and I felt so bad for him because it wasn't even his fault. When they finally addressed me, they could only find one of my orders and, again, couldn't locate the second pair. I completely understand that they had lots of orders and it's around the holidays too so it must be hectic. However, I believe that they are fully aware of how busy it can get and if that is the case then they should implement a better organization system to prevent such issues from occurring and save everyone's time. Unlikely that I will be returning to this store anytime soon, no matter how much I enjoy their frames and designs, it's just not worth the hassle and lack of quality customer service. read more

My new glasses broke within three weeks of receiving them in the mail. The nose piece on one side broke off. If you need progressives it takes 2-3 weeks and they mail them to you, that was fine. They are also way more expensive that way. I went in the other night to have them fixed and they don't offer any kind of repair!! I had to leave with brand new broken glasses. I was told to go to a jeweler to have them fixed. No thanks. Really disappointed and kinda mad. Won't be going back. *JINS manager contacted me and let me know the glasses ARE guaranteed! All is well in the world. Changed my review to 5 stars!! read more

JINS - Glasses with nose piece broken off- three weeks new - Eyewear & Opticians Near Me - Santa Clara, California

Better and faster service! The worst service I've ever had when it comes to buying eyeglasses! I didn't realize I was going to have such a bad experience like this. Ugh!!! read more

Price point. Availability. Quick turn-around. If you need glasses upto a certain diopter of refraction, need something quickly, then this is a great alternative to buying something 8nline where you can't even try before you buy. Great selection, great quality, can't really go wrong with JINS Eyewear. read more

Thank you to Ash at the repair station!! I thought I would need to get new glasses but Ash repaired my broken frames. Genuinely so thankful!

tl;dr Lightweight, good value frames that are a great fit for Asian facial features. Just have your prescription on-hand! I've been getting my glasses from JINS for nearly ten years. I used to go to the SF Union Square location (now permanently closed) but started coming to this one a few years back. The staff are always friendly and helpful with finding frames and servicing your selection. Many frames are lightweight and they have various fits for different nose bridges, face shapes and head sizes. I have sat and squashed a couple frames, but JINS makes repairs very easy and affordable if you bring them into the store. If they have your frames and lenses in-stock, you can pick them up from the store same day (30-45 minutes)! read more

JINS - Eyewear & Opticians Near Me - Santa Clara, California

I loved coming to this location in the past. Recently came to JINS - Valley Fair a couple of weeks ago and the service has definitely changed. My friend and I came to get ourselves a new pair of glasses as we needed to update our pairs. It's always a good deal with JINS and very good quality as well. The service changed a lot, and I do agree with the other reviews as well. No one on the floor to help you and a kind interaction like how it was before. We were a bit confused in the beginning until we spoke to someone behind the counter. Told us to get a number at the kiosk. The person who helped us had a little attitude as well. I do miss how the customer service was back then. I understand when it gets packed, it can be overwhelming. I attempted to contact the location multiple times, but when it seems like there was hope that someone answered the call abruptly ends. I haven't received any email updates on when my glasses are going to be shipped. Hopefully I can reach someone. 3 out of 5 stars this time, but hopefully better experience the next time and I will update my review. read more

Usually i would have no issue with the process of getting frames and glasses at a place where it's mostly self serve. Yet it's frustrating that the already limited contact with employees is so poor. The frames are fine the selection is fine. I asked one question for where a pair online was and it took me almost three minutes for employees that were just talking to each other. During the process of buying a frame where they measure your eyes and mark your pupils the employee stated my lenses were not in stock in store and I would need to wait 3-4 weeks. Okay that's fine. Only for during the explanation for another employee to say "no what do you mean we have them." I would have had to wait almost a month to have a suitable vision since my current glasses are warped from being dropped and my contacts are coming in 2-3 weeks. Only for during pickup when I noticed distortion and wanted to chat with someone when two (2!) employees were chatting with a friend who was bringing them food. Again i'm fine with waiting for another customer but I'm not intruding on your free time, i'm waiting for you to do ur job bestie. Only to be spoken down to by the employee discussing possible reasons as to why i'm experiencing the distortion with the glasses. Overall, the frames are fine, the price is fine, the employees and customer service need to be heavily improved upon. read more

Don't ever come here for glasses. There's 0 customer service they don't know anything about optometry. Ordered glasses they gave me someone else's pick up ticket and prescription and never ordered my glasses. Called 3 weeks later they still don't know where my glasses are. No one even called after they realized my order was never placed. Glasses are cheap and the store is packed be prepared to wait 2 hours in the store. Also there's 0 customer service help if you buy in store. read more

Terrible San Francisco Stonestown Mall Store Roll Out. NO PHONE # to call & ask a question, no STORE HOURS posted. Hope they get their ship together in the days & weeks ahead. Because it seemed from JINS' advertising that JINS had opened the new Stonestown (featuring Labor Day discounts), on 090325 I went out to Stonestown to check out the glasses and products & discounts. BUT NO. No evidence of any imminent store opening. In fact a peek behind a cracked open door revealed sure signs of In Progress Construction: Soldering with lit torches, sounds of hammering, dropcloths everywhere, nothing painted, no counters or tables whatsoever. WHEN will the store open? I kind of don't care anymore.... read more

The male manager was very helpful to me picking out frames, BUT lens take way too long to be ready. It has been 4 weeks and I am still waiting?! Good selection of frames at reasonable prices. read more

Jaynie was super helpful!!! I bought a pair and realized the nose arms were crooked. When I came back they helped me adjust them. THEY WERE SO PATIENT. I had to adjust them multiple times and their attention to detail is phenomenal. They made my visit enjoyable and would definitely recommend this location. read more

I would like to write a review about this store. I had my vision tested there, and it was a pleasant and fairly quick experience. I then purchased glasses based on the results. The glasses were high-quality, and I've been wearing them for over a year and a half, but they wore out and became weak. So, I wanted to visit this store again in the hopes of buying glasses frames. I asked Mr. Donavip, and I apologize if I wrote his name incorrectly, if I could keep the lenses and change the frames. He said he would fix my old glasses and left for 5 minutes. After 5 minutes, he returned and my glasses were like new. It's very good when a store doesn't try to constantly sell, but truly meets the needs of its customers. Mr. Donavip, thank you very much for your professionalism and for doing this for free. The best glasses store and I definitely recommend it! read more

JINS - Adjusted glasses - Eyewear & Opticians Near Me - Santa Clara, California

I've referred so many friends and family members to buy glasses from Jins over the past couple years, but this last visit left me speechless (and not in a good way). They falsely advertise that you can receive your glasses in 30 minutes, but that is 100% not that case. There are no longer any employees on the floor to help you pick out your frames or answer any questions that you may have. Once you've selected your frames, there is a QR code on the frames for you to "purchase your glasses." However, this is actually a waitlist for you to talk to a staff member before they can begin building your glasses... After patiently waiting for over 2 hours, I finally hear my number called and bring my prescription up to the counter. At this time, the staff member proceeds to tell me that they do not have the frames I selected in store...When I asked them if they can order the frames, they told me my only option is to go home and purchase it online myself because they cannot help place online orders. I understand if it is busy on the weekend but I can't understand why the QR code uniquely tied to the frames I selected did not indicate whether or not the frames were in stock. I also do not understand why i had to wait over 2 hours before someone can tell me that they don't have the frames in stock and there is nothing they can do for me... read more

It's sad to update this review from a 5 to a 1 star but today's AWFUL experience warranted it. Today's experience was definitely an example of profit over people. I needed a new pair of glasses as my current pair was starting to show some signs of wear and tear. I enter the store on a Wednesday afternoon and the store seems busy with people trying on glasses and maybe 2-3 hovering around the check in kiosk (which btw has very unclear directions as many people were confused how to navigate it). I spend about 20 minutes looking for glasses and not a single employee comes up to me to check in or even say hello (there's maybe 3-4 employees behind the desk), which honestly is fine. After I find my glasses that I feel ok with but have literally 2 questions about (is there a wide frame and is it low bridge), I go "check in" (you get a number) using the kiosk. I waited maybe 10 minutes even though I am apparently #1 in line. So it's my turn and I go up to the desk and I ask the person "helping" me if the glasses I selected have a wide frame option. She says no and I'm fine with that. We continue. I asked her if the frames were considered low bridge. She says no again, but this time I pause briefly but still she proceeds to push me through the process in order to sell me these glasses, 100% rushing me. So I tell her to hold a sec and that I may want to continue looking around for low bridge glasses and that I'll just grab another number (bc I don't wanna hold up any lines!) because I don't want to purchase only to return later. She looks at me and says "there's a lot of people behind you and I'm the only one here" as she is marking up the glasses I no longer want. So that's when I state I need her to just stop and the fact that she was still more than willing to sell me those glasses even though I had expressed concern about them was not ok. She simply stared at me as like in a "so can I keep going?" way which at that point I asked for my prescription back and I will be seeking glasses elsewhere. read more

They refuse to answer the phone, I am trying to check on the status of my order and have called over 30 times. They keep disconnecting to call. read more

This place is a joke. They advertise "glasses in 30 minutes," but in reality, it's wait 2 hours to get helped, then wait another hour for your glasses--if you're lucky. I came on a weekday at 3 PM. One employee. Over 20 people in line. It took two full hours just to get to the counter. When I finally picked up my glasses (via their QR code locker system), the prescription was wrong. There's no one to talk to at pickup--no customer service, no help, nothing. So I had to come back in person. Second visit? Another two-hour wait, just to hand my broken glasses back for rework. This place is severely understaffed, disorganized, and misleading with their marketing. Unless you have half a day to kill and zero expectations, I'd stay far away. read more