If this office charged themselves a late fee for running behind, they would probably go out of business. I have been coming here for two years, and they are never on time. Every visit it is the same: check in, sit down, and get told "just a few more minutes." It is never just a few minutes, and no one can ever give an accurate wait time. Meanwhile, they have no problem charging patients a late fee if you are behind. The front desk also seems completely unsure about insurance and pricing. Simple questions turn into hesitation, checking with multiple people, and inconsistent answers. It does not inspire much confidence when they do not even seem to know what things cost. Last year they ordered contacts for me and told me to come back in a week. When I called to check, they had completely forgotten to order them. No apology, just more waiting. After two years, this is clearly just how they operate. Always late, poor communication, and disorganized. If you value your time or expect basic competence, this probably is not the place. The only good thing about this place is Dr.Huang, who is a skilled optometrist. read more

Agata is truly amazing. From start to finish, she was responsive, patient, and incredibly knowledgeable. She made the whole process feel easy and stress-free, and I always felt like I was in good hands. What I appreciated most was how clearly she explained things, how quickly she followed up, and how much she genuinely cared about helping me. It's rare to find someone this reliable and kind. Highly recommend Agata if you want someone you can trust! read more

Good customer service is important to me. The staff here came across as snobbish and didn't bother to greet customers or ask if anyone needed assistance. That kind of experience makes a difference. Unfortunately, this wasn't it, and I'll be taking my business elsewhere. read more

Clean and efficient facility. All scans are completed in one room, followed by a consultation with the doctor. The staff encourages you to browse frames while you wait without being pushy, and they clearly explain which frames are covered by insurance while remaining available to answer questions. Parking in the lot can be challenging, but I appreciate being able to complete a comprehensive eye exam and browse frames all in one place. read more

The reviews here are accurate. The office repeatedly texted me to emphasize their cancellation policy, which charges patients a fee if they cancel within 24 hours. However, on the day of my appointment (2 hours before), they cancelled on me because the doctor left early for day due to an "emergency". I politely asked if they could offer a small credit since the cancellation was last minute, similar to the $50 fee they would charge patients for cancelling. The manager seemed offended and asked how I came up with the $50 amount. I explained it was the same fee they would have charged me. She then said they could not provide a credit because I have insurance, although I still have to pay a cover/ remaining balance. The double standard was disappointing... read more

Updated review after my appointment: Adding 2 stars. They did get me through the appointment quickly once they checked me in; also told me that the reason why the door opened late due to unusual traffic. They apologized multiple times for the wait. It's my first time seeing Dr. Khayat (I used to see Dr. Huang); he was friendly and knowledgeable. I told him that I had to leave at 10am for my meeting; he got me through quickly but still being very detailed explaining my information. Linda helped me with ordering and closing. She's very nice and patience; she made sure that I have all the documents I needed and also offered to file the rebate for me. Keeping that last star off because I think they should have done it better for this incident. While I was waiting at the front door in the sun for 18min, I did see some employees waiting at the back door trying to get in. They should have came to me explaining the situation because I know they saw me from the other side. The reason why I didn't leave was to make sure I don't get charge for "late or no show". I was able to leave at 10am sharp and made it on time for my meeting. I'll continue coming back here, but perhaps next time I'll choose a later time just to be safe. ---------------------------------------------------------------------- This was written on 8/20/24 at 9:18am w/ 2-star: They have strict policy that they charge us for late or no show. However, I have an appointment at 9am and the door is still closed while I'm writing this at 9:16am. They finally opened the door at 9:18am and did apologize for the wait. I'm not so sure if I want to come back here anymore because of this incident. I took time off from work and my time is valuable. If you can't make it to open the door at 9am, don't accept 9am schedules please. I hope they can finish my appointment soon because I have to leave at 10am to attend a meeting at work. I will write an update after my later experience. read more

EYEXAM Optometry - It's 9:14am and counting, the door is still closed. It's wasting my valuable time here .... - Optometrists Near Me - Santa Clara, California

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Dr. Huang is great, but the office is a mess. They charge fees if you're late to an appointment but have no problem keeping patients waiting for hours. Staff is clueless on pricing and they have zero respect for your time. Avoid unless you enjoy waiting. read more

Good - clean / nice place with some decent options. Bad - charge 50 USD for missing an appointment Ugly - generally delay appointments themselves 2 pm can easily become 230 PM or 3 PM. While they expect customers to be on time they are themselves very bad on discipline. read more

Amazing service, thorough with attention to detail. Staff is always welcoming and willing to help! Highly recommended

Dr. Eye and her team are amazing. They use the best equipment and techniques to thoroughly check your eye health. We have always had a great experience with them. read more

Excellent exam with Dr Dang, he's incredibly patient, thorough and very nice! He explained carefully so I understood everything, he was the best eye doctor I've ever seen! read more

Staff are personable, attentive, and customer focused. Physician is friendly, detailed, knowledgeable.

The office has a great frame selection but most importantly the optician who assisted me, Agatha, was so knowledgeable and really assisted me in my decision on lenses. I highly recommend this Eye Exam office. read more

I urgently needed my glasses fixed, and despite not buying them here, the technician quickly fixed them for me at no cost!! Life savers

I had an amazing experience at this optometry office. This was my first time here, and Alaiza was my technician. She was extremely helpful at walking me through all the steps as well as helping me pick out some really cute frames. Dr. Huang was the doctor I seen today. She explained everything to me about my eyes, as well as showed me photos of what they look like (internally). I've been wearing eye glasses since I was eight years old and I've never had such a great experience at an optometrist office the way I did today. The staff is very welcoming when you walk in. This office is very clean and organized. They also have a lot of cute eyeglasses from multiple brands, including sunglasses. Overall, I had a 10 out of 10 experience and I recommend coming here! All the staff and the doctor that I seen today were very nice and welcoming. read more

It was a decent visit. The doctor looked over my chart and made sure to go through past info before we talked. Asked about what's been different lately and didn't make it feel rushed. They gave a few clear suggestions and seemed realistic about what might help. Nothing felt forced or too scripted. The office team handled things fine and I got a reminder for next time without needing to ask. Felt like they take their job serious. read more

Eye exam was efficient. They will charge you extra for a retina scan though without asking you. Ordered glasses, but they will take a very long time to arrive. Might want to go to a different place to buy glasses. read more

5 Stars - A Visionary Experience! TLDR: Advanced, Thorough, Welcoming. Insurance: When my employer was out of state, this was the only facility able to find my insurance. What a relief and a great start! Facility: The office is spotless, modern, and equipped with the latest high-tech machines, exactly what I was looking for. Check-in: The front staff were welcoming, and checking in via an iPad was a breeze. Though there was a brief wait, it was well worth it for the quality of care. Exam: Nikki gave me the best annual routine eye exam I've ever had--insightful, smart, and thorough in explaining every detail. I really appreciate the time taken to ensure everything was dailed in. Checkout: A big thank you to Sean for wrapping everything up smoothly! Outro: See the Difference with Every Detail read more

The doctors at this office are fine (not the most personable, but get the job done), but the front desk people will drive you insane. Coming here is not worth the mental stress. I've been with this practice for 3 years and every year something different goes wrong. The first year I purchased reading glasses as well as got my normal glasses lenses updated. They say they'll send a text notification when they're ready to be picked up. After a month, I only received a text for the reading glasses after checking in with them multiple times. When I went in to pick them up, I had them check on my normal glasses and it turns out that they had just completely forgotten to send a pickup notification and they found my other glasses in their storage. The second year, the doctor tried to get me to purchase the premium version of my contacts but I wanted to stay on my current contacts. She told me to try the premium for a day, but I knew that I wanted the normal version. I told the front desk lady to order a year supply in my normal contacts. Unbeknownst to me, the doctor had already written my Rx for the premium version and that's what the front desk lady ordered. When my order inevitably arrived incorrect, I called the office and they told me that it was my fault because the front desk can't change the doctor's Rx. How would I know though? They don't email your Rx information to you until you request it and their customer portal doesn't work. As a customer, you rely on the doctor and front desk having good communication for a good experience. Then, I had to wait another week to get the correct contacts and because of an invoicing issue, I couldn't get my rebate for the year. Every time I called the office to ask about this issue, they said that it would be fixed and it wasn't. After my third or fourth time calling back frustrated that the issue wasn't fixed, I received a lot of attitude from the front desk and the issue was never resolved, costing me hundreds of dollars. You might ask why I went back after the previous year's experience. I meant to switch offices this third year but the timing didn't work out. This time, the front desk lady kept calculating the incorrect numbers for my insurance and kept pressuring me to purchase contacts from the office (1-800-CONTACTS is cheaper). At this point, I was really done and I made an appointment with a different office this year. You would think that's the end of it, right? Somehow, they made an appointment for me without my knowledge or consent. I got a text saying that I have an appointment for Friday at 2pm and to confirm or reply STOP. I responded STOP but then a few days later, they texted me from a different number reminding me about my appointment and saying there's a cancellation fee. I texted back telling them to cancel my appointment and called them but the phone would automatically hang-up during their pre-recorded message. Finally, when they called me back, the person told me that I did not have an appointment and I should just respond STOP. I clearly somehow did have an appointment and had replied STOP and yet somehow, the communication persisted. Again, it's just not worth the toll on my mind and time. I never write negative reviews, but my experience with this place has been nothing short of frustrating every year I have to interact with them. read more

They have a really great selection of frames, with knowledgeable staff. They are also very up to date with eye related medical devices. I had my eye check up after a few years and they went over many new technologies that I had never seen before in other clinics. Highly recommend read more

I had a great experience at their Santa Clara location. They were running a bit behind schedule (which is expected in medical/dental/optometry offices) but one of their staff members apologized and assured me they would get me in quickly. Dr. I is very knowledgeable and provides a thorough assessment of the eye exam results. She takes the time to explain any concerns that she sees with your eye vision in general. When it was time to pick out some frames, Kiara (from their Orange County office) was SUPER helpful! I wanted some designer frames and she knew exactly what I was looking for. She picked out frames that she believed would go with the shape of my face. She was instrumental in helping me narrow down what frame to go with (they have so many designer options and they ALL look good so that makes it SUPER hard to pick out a frame). It was a pleasant experience overall! I would highly recommend this clinic to my friends and family. They will take care of you! read more

My regular eye checkup was quick and easy. Stephanie helped me pick a very cute pair of glasses, she was quick to understand what style I was looking for, and help me try multiple options. She had an eye for what suited me the best :) read more

Thos optometrist put a wrong prescription, and resent the frame with corrected prescription. In 3 weeks, it turned out this optometrist put a wrong prescription again. Then sent it back to the lab. In the 3rd trial, this optometrist put a scratch in the lens and the lens was wrong again. Owner called me she wants 4th trial which was ridicuouls. The owner said refund is illegal (wth...). read more

I highly recommend Dr. Iravani. Her practice is state of the art, and she was able to diagnose and discuss in depth issues I've been having with my vision for years. I've been going to the same doctor for the last few years without any improvement, and in one visit she was able to prescribe exactly what I needed to see clearly and offered new solutions for severe dry eyes and astigmatism. She is professional and explains her diagnosis and treatments clearly. Her knowledge, passion and experience allowed me to have one of the best experiences I've ever had at an eye exam. Her entire staff is friendly, knowledgeable and professional. To top it off, her equipment is the latest and most technologically advanced, simplifying the whole process for the patient. I am now a loyal patient. read more

They do not have technicians and won't do anything to your broken frames even they're still in warranty.

Dr. Iravani and her team are top notch! They utilize the latest in eye health tech throughout the visit and I felt very well-taken care of in Dr. Iravani's expert hands. Special shout out to Linda who went above and beyond to secure the best financial set up for me with my insurance situation! You will not be disappointed with an appointment here! read more

Recently got my glasses here and the staff was so helpful. Liz helped me out and she was super sweet and we had so much fun with finding the right pair of glasses. They have good selection of glasses! read more

The staff are so friendly and helpful, and they have great selection of glasses available to choose. Not to mention how easy and hassle free it is to make appointments with their amazing doctors! read more

5 stars for the physician, but that's the most I can say for this place. The customer service is slow, they forgot to place my order the first time around (for non prescription sunglasses) and keep extending it, the latest story is that the FedEx has stated my sunglasses were "delivered", but couldn't find it when I went into the store, and from the beginning it was off-they didn't email me my account so I could check my patient portal. There's just too many question marks and passed along to numerous people either on the phone and in-store. When I finally do get someone, it's the initial person who just looks lost all the time. Not sure how else to explain things, it's frustrating because there aren't any answers and my sunglasses that I bought along with my prescription eyeglasses are taking longer than expected. Overall, a good and clean place to go to for high end eyewear, but I only hope you get better customer service than I have because I've been nothing but annoyed at this place. I even tried to tell them to cancel my order for the sunglasses but because my insurance was already billed, I have no choice but to wait for sunglasses that nobody has answers to where the location is. Hoped to have it this week before a trip, but now the possible date is the week after (who knows if that's true for either of the eyewear I've ordered). read more

I would follow Agata anywhere for my eyeglasses. I am so happy that she landed at EYEXAM. The selection of frames is amazing and everyone working there was so nice. The ambiance at this store is bright and pleasant. Great experience all around! read more

Great service. Enjoyed my visit. Great staff, very helpful and friendly helped me to pick a computer glass.

I have been going to EyeExam for my eye exams, as well as, glasses for the last few years and I am extremely happy with EyeExam. Very Professional, knowledgeable, helpful, and kind staff. Excellent variety of frames and lenses. Very impressed by the ultra-modern examinations. Bought Maui Jim sunglasses, as well as Lindberg frames with Zeiss clear lenses. This is my second pair of both. Thank you for all of your help and expertise, EyeExam! Kim read more

I decided to take my family to this place instead of fashion Island and it was a bad decision. I didn't get a choice if I wanted comprehensive exam or basic . I pad a lot more money with my insurance than I did without using my insurance ar the place I went to often. Once all done the girl in the front kept pushing me and my son to buy high end glasses $500 pairs. My eyes didn't get an exam to tell me they wanted a pair of fendi glasses. My eyes and my boys eyes came in for an exam for the better of our eyes not the glasses. Told her no more than a handful of times and she kept insisting on showing me more glasses and then saying I can give you these for 20% off. She became rude when I said one more time my glasses are fine and she said these are not durable.. I'm a mom, I keep my glasses safe and they are what I like and didn't need another pair. Then I call there another day to ask questions about my boys exam and she recognizes my number and says your boys just left here and try es to school me on the different shapes of peoples eyes. I'm a nurse and well aware of different shapes and sizes of eyes and even if I wasn't a nurse it's common sense. I ended up hanging up on her. Then I get my glasses and let me tell you, they were not the right prescription at all. I'm nearsighted and use glasses for driving in the night and could not see at all. It was like a joke. I went in and they wanted to redo the glasses knowing from a previous conversation we were moving out of state which means I wouldn't be here to come back and pick up my glasses. Just the worst experience for my family. read more

There is a $50 cancellations fee for any appointment made. Even if the appointment made on same day, NO cancellation allowed. They won't communicate this until you show up. Thing to do here - asked all the questions about insurance coverage prior making the appointment. This place is pretty dishonest to trap you into doing a business here. There is a different exam charge between glasses exam & contact lenses appointments. At this place for VSP insurance , they will charge $ 250 to your insurance for eye exam. They will charge another $300 for contact lenses exam. This place leave a bad taste as the receptionist lied & argued that she informed $50 of cancellation fee during the phone call. I told the receptionist that she didn't communicate about $50 cancellation fee ahead. She didn't admit & kept arguing. Later, she proceeded to ask another co-worker to convince me of getting glasses there. Why do I want to spend more money here when I felt that I was scammed? read more

Fantastic selection of frames and impeccable service. Agota is a real pro at selection and adjustments. great service!

Wasted my time. I had a 4:20 appointment for an annual vision check. I was told to be there ten min early and that if I missed my appointment they would charge me $50. Kind of weird for a first time customer but ok. I show up ten min early as instructed, fill out some info on a tablet and was told someone would be with me. Ten min later someone comes by and says they're just finishing up and will help me soon. 25 minutes later not a peep from anyone. No update no info and they seem preoccupied. Just walked out, should have charged them $50 for wasting my Friday afternoon. Spent a total of 37 minutes waiting from the time I got there. Not worth it for a simple eye exam. read more

Very great service and nice employees. Clean and positive environment. Recommended for people who are looking for a professional and efficient experience. read more

I should give them one star but I'll give them 2 because they have a nice selection of glasses. I will not come back to purchase glasses there anymore, I would rather go to my previous provider and pay out of network benefits. I went to purchase a pair of glasses and told them to bill the vision allowance covered by my insurance. They couldn't seem to locate it so I paid the cash price. When I went to pick up my glasses, I brought them the insurance information that they couldn't find and asked them if they could bill and refund the difference to me and the manager said that they couldn't. Their only suggestion was to call my insurance to submit the receipt for reimbursement (which only can be done per my insurance if they are out of network providers which they weren't). I have worked in healthcare field for the past 12 years and I've retroactively billed insurances countless times for my patients if they brought their insurance information and filed manual claims. They wouldn't loose the money either way since my insurance would still reimburse them. I'll take the loss but after this experience, I'll go back to my regular location and pay out of network price or find another provider that provides better experiences to their customers as this is the first time I have had a negative experience with getting my eyeglasses. PS to the owner: I will not let you make me take my review down like I did on Google after you asked me to. Just so you know, I do have the form that you can complete and file a paper claim with my insurance and if you were to get reimbursed which I'm sure you will, you could have refunded me the difference Reply to the owner's response: You did bill my insurance for a complete pair of glasses but I work in healthcare and I have 2 vision insurance plans. You could not locate the second plan so I took my time to locate and bring the information. The superbill for reimbursement only applies to my insurance if you are a out of network provider and you are not so my insurance will not accept it but they will accept a paper claim from your office and reimburse you for your service. I even located the form the form that you need to complete to submit to my insurance. read more

I come here every year for a comprehensive eye exam. It's been a good experience so far. The staff is friendly and they have a great collection of frames. read more

EYEXAM Optometry - Optometrists Near Me - Santa Clara, California

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Great service, wonderful selection of frames, I am so happy I found this place not many offices carry Chanel, I love my new Chanel glasses I get sooo many compliments! read more