Do not recommend. I brought my family here for eye care for several years. We stopped because the optometrist was rude and angry with us when we refused unnecessary services the insurance typically does not cover. She made us wait way pass our appointment time to service those who bought luxury brand eyewares. My kids were in elementary schools at the time. They told me:"She hates us because we don't spend more money here." This is why we never went back. I can not trust a health care provider who loves money more than caring about patients health. It's not about waiting, but about Alice's arrogance and treating patients not as human beings. She has a way to not own up for her attitude and actions. Stay clear!!! read more

As always Great customer service and very responsive. Great selection of glasses to try on.

I have been going to Landess Optometry for several years now. Dr. Vu has always been kind and caring. She takes the time to listen and answers any questions I may have. The front staff has always been friendly and accommodating. I highly recommend coming here. read more

Came in to get eye examine. First in like 3 or 4 years. Walk in because I was in neighborhood. Assistance at front desk was friendly and greeted me immediately. Very helpful with my questions about VSP and other insurance coverages. Dr Vu was professional, very nice and thorough with exam. Picked out my frame and chosed the special lense coating I wanted and needed (anti glare for outdoor activities like watersports). Definitely will be back and referring my family and friends. They have very nice selection of frames too. Very impressed- better than before I think. read more

I came here last month for my vision check up. I call them for appointment and told them my vision insurance before I went in to their shop. I was waited a little bit to get called by Doctor Alice. We spent maybe 20-25 minutes for all the procedures to get done. She was nice and a good listener. She asked me some questions and gave me suggestions. Anyway, I spent $155.00 to get a new glasses with UV protection and anti-glare lens. The wait time for glasses to get ready is 3 weeks. This is really surprised me. Well, back in my home country, the new glasses will get ready within 3-5 days. I guess here is different. After I got my glasses, I wear it and was little uncomfortable because the glasses keep slipping down my nose within minutes. I went back to shop and Dr Alice was helping to fix it. Overall, I am satisfied with their service. read more

Landess Optometry has been my go to place for my eye exam and eye wear for the last 7 years. Super impressed on how the staff handled the protocols for Covid at my last visit. The office was spotless! Service here from the staff and doctor is always excellent. Eye exams are seamless. Never had a scheduling conflict and the staff are a bunch of professionals. Definitely would recommend! read more

I am very pleased with her services and office assistants. Dr. Vu is very patience and take her time to answer any of my concerns. I would definitely recommend this place for anyone who is looking for local optometrist. read more

I had an eye exam today at Landess optometry with Dr. Ellis Vu, she is very thorough and extremely professional. This place is very clean and has many good choice for frames. Front desk staff can be a little more better. I thought they could be little more cheerful and should at least make eye contact with patient. I highly recommend this place for your eye exam and prescription glasses in my opinion they deserve more than five star rating. Thank you doctor Vu for an excellent service. I think my search for an optometrist is over. I will be going to this place from now on for all my future prescription glasses. Extremely happy!! read more

Landess Optometry - Optometrists Near Me - Milpitas, California

Highly recommend, Dr. Vu. I've been coming here for many years and recommend her to all my family and friends. Dr. Vu is extremely patient. You may spend at least a good 30 minutes during the examination to make sure everything is thorough. The office handles COVID protocol by sanitizing equipment and demo eyeglasses read more

I am very pleased with the professionalism of the entire staff at Landess Optometry. Alice Vu makes a dilated eye exam tolerable. Thanks for working me in today before the turkey day holiday. I'm grateful. read more

In the beginning of 2010 my kids started getting their eyes checked by Dr. Pham instead of the pediatrician's office. He is great with them and very patient. My oldest son wears reading glasses. He was a little rough with his glasses and one of the screws got loose. I took it to Dr. Pham's office to get fixed. He fixed it within 5 mins and free of charge :) read more

Bought some prescription sunglasses. The doctor is very friendly. My eye exam went seamless. Their selection of sunglasses is pathetic. The prescription reading glasses are better. I suggest you go to your favorite sunglass place and get the model number. While they have a very tiny showcase of sunglasses, they can make a lot more based on the model number. read more

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Personal service with knowledgeable staff. The eye doctor was very tolerant and patient with me. I will always come back here from now on.

Five stars not just because this is my boy, but because he will take good care of you. If you don't like Dr. Pham, I will fight you. Seriously, you should come here. The only thing I would even consider a downside to his place is that he carries almost exclusively high end brands like Burberry, Prada, etc. etc. I feel like a cheap ass bastard as I try to covertly check the prices on the frames. Dang, fool, this ain't Santana Row! I ended up with some Armani frames that are pretty nice, so I can't complain. What makes clothes designers qualified to design eyeglasses anyways? You don't see John Deere trying to design sports cars. read more

Dr. Vu and her assistant were very pleasant, checked me in on time and performed my exam thoroughly. A+ definitely recommend!

I just recently joined a company that provided this insurance which guided me to this company. Found this place through my insurance app and I am so happy to have found this place. The employees are super nice. They accept walk ins if their schedule allows it. The person who took my eye exam is super interactive and asked many caring questions. The receptionist is friendly and attentive. Would definitely recommend this place! read more

I recently came back to do another exam and get glasses. The Dr is still awesome. Less stars this time is because the front desk ladies are pretty much your typical Vietnamese ladies. They remind me of the nail salon ladies with bad customer service. Gossiping and chatting and all of the above. They were pretty unless too. I asked questions about lens type and options and their answers where things I could have an educated guess. I also asked for clarifications on benefits (since the lingo is so complicated) and the lady snapped at me with yet again the Vietnamese tone. I came back because Van B had a good experience last week and my experience was awesome the last time I was here. Although the Dr is pretty cool and she knows her stuff, I will probably not go back again and find another office in the endless phone book. She did recommend that I wear these fake sun glasses after my eyes got dilated - thank you!!! I try to avoid these types of places because as a customer, I expect at least a nice and welcoming environment to pour my wallet out. read more

I've seen a lot of optometrists in my life, and Dr. Pham is one of the better ones. I'm glad my mom decided to make him our optometrist a couple years ago. He's very friendly and answers as many questions as you'd care to throw at him. He also explains everything from the inner workings of your eye to your insurance coverage pretty well. I'd never heard him speak in Vietnamese until today, but he apparently serves the Viet-speaking population as well! The waiting/frames area is always well-kept, and his young (teen-twentysomething) secretaries and staff are sweet, even when their English isn't 100% fluent (this only happened to me once, and she got Dr. Pham to sort things out). He's got a decent selection of frames (a lot of nice higher-end ones especially) and makes sure you understand the customization options. The teenage receptionist at the front desk was the one who helped me pick out my red Juicy Couture frames. She was pretty blunt, but I have to admit she had good taste. read more

Absolutely recommend Dr. Vu - she is patient and try's to understand the problem from the patient's perspective and gives sound advice.

Great professional optometrist that you can trust bring you family to. Always professional, great attentive service and honest advices. Lots of choices in glasses at great prices too. Oh by the way there a chicken place 2 stores down that's pretty good too. Sorry I don't remember the name of the chicken place. read more

Long-term Customer UNSATISFIED! My family have been attending this optometry for over 5 years now. In the beginning, the service was remarkable and outstanding. However in recent years, the staff seem much younger, rude and inexperienced! My insurances have been changing due to work issues. Like an earlier review, I have to agree that this office has no integrity in terms of customers and insurance. This office DOUBLE CHARGES YOU. My kids and I are under Medi-Cal, therefore there are certain glasses for me to choose from. Once I chose one, they CHARGED me for that frame by requesting I pay more for it. Also, my son's eyesight has gotten worse, but I am not allowed to make a eye-checkup until next year. Therefore I am very upset with Landess Optometry and their recent declining customer service. 2 weeks ago, my kids and I went to another optometry also on Landess and they provided me with excellent service and called my insurance to ask if they can give me a check up. It only took 10 min and my son got his glasses which was fully covered by my insurance. It made me wonder why this optometry could do it, but why not Landess Optometry? Very disappointed in Landess Optometry. Future customers please be on alert. read more

Been coming to this location for a couple years now and I've always loved the service here. Recently got check up here after 3 years of avoiding the doctor. The exam was quick and easy. The optometrist was extremely friendly and easy to understand unlike my past eye doctors that had a thick Vietnamese accent. The eyeglass frames are decent prices for the brands that they carry here but I didn't purchase any from this location. I just used my old frames instead to save some money. Glass frames took about 6 weeks to be finished since it was done there. Highly recommended! read more

This office dishonest to customer and insurance. I have 2 insurances cover. After eyes exam, this office did double charge. They tried to charge me deductible on 2nd insurance and billed exam twice on two separate insurances company. Office charged me addition cost for AR or non-glare coatings, but it doesn't do it. When I called to office, a guy answered phone is very rude and unprofessional when he went over my order. I will report to insurance company about these issues. read more

Service here is excellent! They have a lot of glasses choices and many of them are brand name. Some of the brands they carried are Tiffany, Gucci, Prada, Oakley, Ray ban, and Versace. The workers here are super friendly and you could count on them in helping you pick out the right glasses. Overall, 5 stars. LOL read more

I've been here twice now for my yearly eye check up and I like this place! I see Dr. Vu who is very awesome and has beautiful eyes. She helped me pick some really comfy Air Optix contacts and let me try on some color samples, which was fun! I had my old eyeglasses re-lensed here and very happy with the quality. Nice local business! Friendly staff! Close to Seafood City shopping mall, so I can go get a Beard Papa afterwards! Thx Dr. Vu! : ) read more

The receptionists was friendly and helpful. My brother got his first pair of glasses here without an appointment and the process was really speedy. He received his order just before school started, he was pleased. The optometrists was quite knowledgeable about contact lens brands and suggested me a different brand. I'm quite happy with my new brand of contacts. One negative The selection is a little small but it's a small store so you can't blame them. Overall a good neighborhood optometrist. Update: Just got some new frames from here. They came really fast and I'm loving em'. Also it looks like they just stocked up on new frames, go check them out if you haven't seem them yet. read more

Dr. Alice has always been extremely nice to me, even when I changed insurance and jobs I was giving the option to change doctors but it was even a question I was staying with Landess optometry. read more

Everyone here, doctors and staff are helpful and kind. We get our frames from here and it's always a fun process. And the doctors are approachable and knowledgable. read more

Got my eye exam for glasses and contacts here. The Doctor was very helpful and caring. She was taking her time to help me understand the process of contacts. And also made me come back for a follow up. I highly recommend this place! read more

Both Dr. Pham and Dr. Vu are awesome! They take great care of me and my eyes. Especially with my high prescriptions, i have never seen any one like Dr. Vu who thoroughly examine and sometime reexamine to make sure everything is accurate. She is very patience and takes her time to answer any of my concerns. I would definitely recommend this place for anyone who is looking for a local optometrist. read more

Went here to have my eyes examined and bought a few sun glasses they were extremely helpful. I was shown as many styles and was not pushed to be done with. I noticed the places can get busy but Alice still check at the end to see I got everything I needed it. Now I am ordering a pair of glasses being out of the state but Alice is still willing to work with me and follow through read more

I've been here since 2008 and I don't think I'd ever want to switch optometrists. It's a little far from home but nothing too crazy. (If you can drive from SJ to D&B or GMALL, it's not too far to get your eyes checked). So every single time I'm here, I ask a bunch of crazy questions about the machinery and why I have to do certain tests. Like, what does this test tell you about my eyesight? The Dr. always answers everything for me and she seems thrilled to do so. I feel super welcome, my glass prescriptions are always on point, and everything always comes in on time. The receptionists are nice and mindful and ever-changing. I don't think I've seen the same girl more than once. Sometimes, they'll start talking to me in Vietnamese and when I respond [fluently] they'll switch back to English. That confuses me a little bit but it doesn't bother me at all. They have a pretty good selection of glass frames and I always look but I've only ever gotten a pair of ray bans from them and I've stuck to contacts otherwise. My glasses have never been so clear and fitted to my eyesight in my life (I've been to a number of optometrists and have needed sight correction since '96). I'm really happy we found this place! read more

They have a handful of college students that work different days, but they are not very professional. When you call in to schedule an appt or re-order something they usually say, "i'm really busy right now so I will have to call you back." Overall the saying goes, you get what you pay for. read more

I haven't seen an optometrist in about 2 years or so and I don't remember my last experience being to pleasant back in my home town. So being in a new city I decided to Yelp some places and called a head to make sure they would accept my insurance and they did!. First I want to say that I called about 3 other offices and they were all booked for at least 2 days (understandably so) or so. when I finally called this place it was a breath of relief when they said they could take me in today. Right when I got there I was able to put my information in seeing how It was my first visit. 2 minutes passed after I put my info in when I was taken in by the doctor who was very knowledgeable and answered all my questions including the dumb ones. She took the time to make sure I had the best options to my disposal and the receptionist took the time to not only open the cases to see the frames but also helped me pick one that looks good and also something I would love. Overall had an awesome experience and I can comfortably say I found my regular spot after one visit. read more

My younger brother bought the prescriptive eyeglass in this store. However, he realized the eyeglass is not fitted well on his face so I assisted my brother to have it exchanged to another frame. However, we didn't pay attention on their returns policy. They would not accept the exchange or return frame more than 14 days. Then, after few days we received a call from the doctor and he would like to deal with the issue and satisfy the customer. Therefore, my brother got a new eyeglass that he likes because the doctor is really nice and understand the satisfaction of the customer. I definitely recommend the Landess Optometry. Kudos!!! read more

We as a family have been coming here for a little more than a decade, and do not look elsewhere. The services, the courtesy and helpfulness of the entire staff, from Dr. Vu to her assistants are super nice as they are always ready to go the extra miles to make sure your needs are fulfilled. The visits here are always pleasant like visiting good friends. The rating here should be more than 5 stars if I could. read more

Recently i just went here for a regular check up. Ended up with a new pair of prescription glasses, that i don't need, and bought myself a new pair of Maui Jim sun glasses..which is very nice. I came back couple of weeks later because there is a tiny, little scratch on the lens, hoping they could help. This is what i got.."Once the item is out of the door, sorry sir, but we can't do anything." What kind of customer service is this? I just spent almost $200 there, not including the insurance money that they got from my exams. They didn't even bother to take a look at that tiny scratch which turned out to be nothing but dirt. Yeah i went home and clean it myself. Yeah and the receptionists there are so very nice at first, but after they got my money, things changed lol....i should have known this lol. After all there was one person who was exception nice was Hien, one of the receptionist there. Very friendly and nice. The rest...oh my god..never come back again and so is my whole network both at work and around town. read more