I've been with Golden Vision Milpitas for nearly a decade for eye exam and prescription glasses. Dr Ma is very knowledgeable and professional. I particularly would like to thank Ms Kathy Ip for her excellent services. She is very thorough and patient. In addition, she helps clean/adjust my glasses whenever they are needed. I highly recommend their services! read more

20 plus year customer here, Golden Vision Optometry is such as a roller coaster ride. When they are good, they are really good. When they are bad, they are REALLY REALLY bad. The only reason I keep coming back is because of Emily, the veteran there. She is what customer service should be. Now, here's why I gave them a lower rating this time around. Your front desk needs to be retrained or hire somebody that actually wants to be there. Otherwise you will lose your long time customers. I told the front desk girl, I am here to pick up my glasses. She just handed me my glasses and tell me to try them on. Before, they would asked a technician to help me with a the fitting and adjustment if needed. Nope, didn't get any of that this time. It feels like, we got your money already, see ya. No customer service after you pay for your glasses. Bottom line - Want to drop some serious dollars for a pair glasses, come here. If you want good customer service, look somewhere else. read more

I had a very disappointing experience with this eyeglasses business. The staff was unprofessional, poorly communicative, and noticeably rude especially toward patients under 40 years old. As a paying customer, everyone deserves to be treated with basic respect, regardless of age. My entire family all bought glasses, expecting quality and reliable service. Unfortunately, the glasses themselves were not durable at all. One pair broke within the same year of purchase, bending easily under normal use. Despite this, the business was unable to provide a full replacement, which is unacceptable given the short timeframe and poor product quality. On top of that, the replacement process took an extremely long time, with little to no communication or updates. It felt like customers were left in the dark and brushed off rather than helped. Overall, the glasses are low quality, the service is slow, and the customer care is lacking. I would not recommend this place, especially for families looking for dependable eyewear and respectful service read more

I patiently returned after the recent changes in accepting VSP again. The longtime staff are extremely kind, especially Dr. Ma, but the customer service is weak and ineffective. I have noticed significantly longer call wait times--it took me almost 15 minutes just to reach an agent. The agent was unable to resolve the issue and promised to call me back with an update. That promise was broken; no one ever called back. This is truly an unacceptable experience to welcome back customers! read more

Our appointment was delayed significantly, and no ETA provided. It felt like they were pushing extra services that were not needed.

Very helpful staff. To begin with Mae at the call centre friendly and helpful. Front office Karla, and Yvonne were good at checking us in. Dr. Ma is awesome. Kathy is one of the nicest staff. They always answer the calls and help to schedule appointments upon your availability. Clean and great place. Helpful for myopia trea read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

The doctor was very patient and took time to really go over my symptoms and medical history. They asked the right questions and actually listened to what I had to say which I appreciated. The office staff were also helpful during check in and follow up. It wasn't rushed like other places and I felt like they cared about doing things right. The place was clean and organized. I left feeling more clear about next steps for my health. read more

Love coming here. They have all the designer Eyewear that I like. The service is fast if you have an appointment. Parking is plentiful during the week.. weekends the parking lot is busy. read more

Very nice location with a wide selection of beautiful frames. Thank you to Emily for the exceptional customer service. I highly reccomend this place. read more

I had called them for a few times. Until now, I still haven't received my glasses as told it was supposed ready by two weeks. The last time I called, they said it was in store already and pending some checks. I would get message within a day. Today, I called again and same response that I would be contacted 'withn a day". Of course, they never contacted me from their side. They claim there are too many customers and all the staff are busy. WHAT A SUCCESSFUL BUSINESS that they complaint too many customers. I guess it is time to shop in another one. read more

Great glasses selection. Kathy was very helpful in assisting me with choosing my new frames and adjusting them as needed once they were made. Great customer experience! read more

The receptionist's attitude was extremely poor. When I asked her questions, she kept rolling her eyes at me.

Terrible services..been here for many times and today I'm in a hurry to get my eyes exam so that I can make a purchased contact lense. My vision haven't changed for many years and it doesn't took long to get my eyes exam...they still can't help with it..terrible f**** services..will never come back here again! Bye and good luck! read more

Golden Vision Optometry - Bad services will never come back here again! Bye! - Optometrists Near Me - Milpitas, California

Huge thanks to Dr. Ma and Sharon during my visit :) Dr. Ma was kind, respectful, and informative throughout the entire exam process. Sharon was also very patient and helpful with me while choosing out frames and explaining the different types of lens modifiers available. (Repost from another review platform, sentiment unchanged!) read more

Very disappointed Been coming to golden optometry since 20013 ran out of contact lenses came in to schedule an yearly exam. Which will be1 week out Asked for some daily lenses before my appointment The lady not only rude and keep Arguing about it's the policy they only gave me 5 until the exam . I even offered to pay for the extra 2 pairs contacts I know it's Monday but when you mgr not there this is not how to treat your customers Especially the Second Lady came up to me with very rude attitude. read more

Golden Vision Optometry - Need 7 pairs only got 5 pairs Offered to pay didn't get it - Optometrists Near Me - Milpitas, California

I have a very picky glass-wearer with very specific style in mind. We browsed many many stores with little success. Upon checking Yelp, we decided to give Golden Milpitas Optometry a try. They have what we need at a price we can afford and the tech Huy spent really longggggg time with us. He was caring, knowledgeable, extremely extremely patient. heck, he stayed past closing time to help us pick "the right one". We only had a pair done here, but he's earned the business multiple visits by us and our family for the years to come. read more

I have been buying glasses in Gordon for three consecutive years because they have a wide selection of new models, and each time I receive excellent service. I met the salesperson here: Kathy, and she is a very friendly person. Last year, thanks to her recommendation , I purchased glasses that I really liked. A few days ago, when I went to the store to choose glasses, she even arranged for a doctor to examine my eyes and informed me that I have dry eye disease. She carefully explained how to use the medication, and I am truly grateful ful for that. Once my eyes get better, I'll go back to buy this year's sunglasses. read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

very friendly staff. plenty of choices. I have nose pad replacement free of charge! Recommended read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

This place is so shady! They asked for your medical insurance so they run it behind your back to inform you during your exam that my medical insurance can cover part of an elective dry eye cleaning procedure called OptiLight!! How friggin sneaky is that!! I was in a rush and didn't think about it when they asked me for it. For privacy, we shouldn't have to provide medical, just eye insurance is all that was needed. The optician also tries to upsell you on every lens option that is available although you've already told them specifically what you wanted from the start. I also had perused their website before I went into the office because their website said they carry Saint Laurent brand, but to find out they don't. The website should be more clear that it's not available at all locations. Also, one of the young female receptionist was a bit curt and impatient, needs some coaching on providing a great customer service experience. I called to check-in on my order and it sounded like I got the same girl and she was trying to cut me off once she told me that the optician will notify me once they confirm that the order was accurate. I have been in desperate need of my new eyeglasses for obvious reasons. I really dislike giving all these bad reviews lately, but customer service everywhere seems to have gotten so poor after the pandemic like people don't like their job. Whatever you do, steer clear of this place. read more

Management team take care very well and make customer satisfied. So you have any issues, please call and they will take care.

Because of my insurance plan, I have chosen Golden vision optometry. I came to see Dr. Ma for my glasses and contact lense prescription. I'm grateful that Dr. Ma pointed out my severe dry eyes problem and recommended me to do IPL treatment. After my 3rd treatment of IPL, I can feel that my dry eyes problem is a lot better. Also, Dr Ma medical assistant Grace is very caring and always make sure I felt comfortable and ok while doing the IPL treatment. So far I'm very happy with their excellent read more

I'm so grateful that Grace has recommended me to do ICL surgery has changed my life. The surgery is not painful at all, and the doctors are very professional and detailed in processing. I have recommended it to everyone I know in life who still wears glasses. Go check with Grace and believe me you will not regret it! read more

Love this optometry! They have such a large selection of frames. If you stumble into this store, make sure you ask for Kathy Ip, she is one of the eyewear consultants there. She helped me choose my frames, and was just super nice and helpful throughout the whole process. Love her! read more

Golden Vision Optometry - Chanel frames - Optometrists Near Me - Milpitas, California

Golden Milpitas Optometry is the place to go!  Sharon is very friendly extremely patient and professional. Dr. Jackson Ma is very personable and thorough with his work. Yvonne is awesome, great customer service, knowledgeable, great personality.  Will definitely recommend to anyone who needs an optometrist in NorCal! read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

I had an amazing experience with Grace who did my IPL treatments. She is friendly, responsive and helpful. Dr. Ma's service was outstanding and professional. My two teenagers had a wonder experience too! I would highly recommend IPL treatment for dry eyes symptoms to my friends and families! read more

I've been going here for glasses for many years and Emily Nhan has always provided great, helpful service! I recommend her professionalism and help to anyone looking for new glasses! read more

Dr Nguyen doesn't know what he's doing and kept telling me "idk" to my questions. If you can, schedule with the other doctor. The blonde girl at the front desk is also incredibly rude. read more

Corrupt medical practice. My family has been coming here since I was a child and they used to offer wonderful service. Now they've sold to new owners and my optometrist only cares about profit by pushing Lasik onto not just me, but everyone I know who goes here even though we repeatedly tell them we are not interested. When asked about the risks of Lasik, they are rude and deny it, even though the FDA is going to put a black box warning on Lasik procedures. They refuse to entertain even the risk of phantom pain (which has driven other Lasik patients to suicide). They've moved directly into medical malpractice. My friend, who is a doctor, recommended I report them to the medical board. They consistently try to upsell with other unnecessary procedures and hand out advertisements for out of pocket clinical treatments. They also force the front desk to push this on customers even after I repeatedly have said no. I've bought from luxury stores and the salespeople there are less pushy. They become dismissive when I ask for glasses, which is what I've been coming here as a child for. When I ask for my prescription post-visit, they regularly stonewall me. Honestly, I have nothing nice left to say about this place, except that Emily at the glasses counter is amazing. The optometrists themselves are corrupt as hell. read more

Excellent service！ especially kattcy is so nice and responsible, with clear explanations, making you feel like a friend! Thank you ! read more

My kids have been going to this office for the past 5 years. We've been seeing Dr Ma for ortho-k exams and treatments. At first, we were skeptical about putting these lenses on with young kids, but Grace made the experience for us go smoothly. My kids had a really hard time putting these lenses in, but Grace spent a lot of time explaining the steps to put these lenses on and then popped them in quickly before they could react to it! It eased their fears about them tremendously knowing it wasn't painful like they thought. The ortho k lenses are working great so far as their vision has been stable. I would recommend anyone to try these if you're nearsighted as they control your vision and can see during the day. Our experience has been awesome with this office, thanks to Dr Ma and Grace! read more

Our family has been going to Dr. Ma and Grace for eye care for about a decade, and the experience has always been exceptional. Dr. Ma is very thorough and always takes the time to answer all our questions. Grace on the other hand, provided the best Ortho K experience. Not only is she knowledgeable, but she is also incredibly patient in training my kids on how to wear and take out the lenses, especially since my kids were initially resistant. Grace's expertise and positive attitude made the whole ortho-k experience smooth and stress-free. She truly is the best go-to for Ortho K care! read more

worst optometry ever. I bought a high end lindburg eyeglasses over 900 bucks. I need the adjustment for moths and called at least five times. But they never had a technician to work it for me. Very frustrating experience. read more

Grace is a very enthusiastic person. She ha done an excellent job. She is very caring and detailed oriented worker.

I was very pleased once again with Kathy. She helped me a few months ago to select a pair of glasses. She is always ready and willing to help a customer with a friendly smile. I always walk away feeling my best when I know I can count on her to help select the perfect glasses for me - that is in my best interest! So if you want a nice person who is knowledgeable there, ask for her! You won't be disappointed. read more

If you're looking for frames, this is probably the place to go. There are tons of options. But if you're just looking for a routine eye exam, I would pass on this place. It feels very much like a place where they crank out a bunch of routine exams and try to push you on extraneous services and buying products. From the moment you walk in, you feel like just a number. The optometrist went quickly through the routine exam before trying to upsell me on a dilation service that looks for problems in your eyes (that's better than the normal dilation service?). I'm sure it's a great service, but she asked me multiple times if I wanted it. From what I understood, I would have to get the service next time I come back or else they couldn't do an adequate analysis. Even if the service really is that crucial, the hard upsell is a major turn-off. read more

Came for the consultation for Orth-K program. They recommended a dry eye test for me first, and I do have pretty bad dry eye issues. My eye are itchy and feeling burn especially at night. Dr rec the IPL for me before going forward with any Laser surgery or Orth-K program. I definitely feel the difference after one session. Less itchy and my eyes are just feel clear and light. I am also taking the omega fish oil and the yer drops as Dr instructed. Highly recommend for this IPL for anyone who has dry eye struggles. read more

Pro: Very reasonable prices. They charge 60 for contact fitting which is the lowest I am aware of. They also have reasonable prices for contacts. A yearly supply for acuvue daily costs 736 (which is 136 out of pocket for me after 300 of insurance copay and 300 of rebate from acuvue). Con: Can get quite busy over the weekend - an appointment might take 1-2 hours. Try to go during the weekdays and you can be in and out in half an hour read more

This is based on personal experience. The store has a wild selection of glasses frame, that's the plus side. But stay out of the Asian lady with blonde hair, she is extremely rude and impatient. I walked in around 530pm for pick up, she replied "pick up what" with a very impatient tone. This wasn't the first time I have engaged her, she was treating me with the same attitude when I had ordered my glasses. I believe she has been acting like that for a while, and the management team wouldn't do anything to correct that. Friendly advise, If you are there for glasses shopping, better to have someone else to assist you. Plus there was no one to assist me for the fitting, I had to guess how much adjustment I need for the glasses frame. I had a very bad experience over there, wouldn't go back again. read more

I usually don't do a lot of reviews but really wanted to get on yelp to recommend the new IPL treatment that's available at golden milpitas optometry. For any consumer who suffers chronic dry eyes, this is truly a life saver! I've tried various methods (i.e. eye drops, warm compress, lipid flow, etc..) over the years to ease the pain and irritation from dryness but nothing ever sustains. Recently I've learned about IPL and decided to give it a try. The treatment consists of 4 separate sessions where the practitioner will have you wear a shield with spectrum light to treat your dry eyes. After just two sessions my condition had improved immensely! I no longer feel like I need to apply eye drops every minute of the day and most importantly it's much more sustainable than anything I've previously tried. We had Dr. Ma help facilitate the IPL and he was super informative and helpful during the whole process. If you want to put a stop to chronic dry eyes like me, I highly suggest you go to golden Milpitas optometry for a consultation. They have a team of professionals and optometrists that are always eager and ready to help. read more

This store can not be trust at all! I dropped my glasses on 01/26/2023, just to make the sun clip for my new glasses. Month passed. No call from the customer service. After I push a few times, finally they told me about 03/02/2023 said the lab that they sent my order machine was broken and the lab technician was went to vacation too. my agent said I should get it this week around Friday! now is midnight, I didn't hear anything from the store today!! It's not a big job, I don't need to be treated as the VIP. Even I was the good customer before . Now I just want my own glasses back to me as soon as possible. Forget whatever I was asked and paid for. It's the worst experience ever! I am really upset about the way they treat me and my order! Should the store manager take a seriously look about my complain't? So, think about more than once before you even get into the store!!!!!!! read more