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    Ideal Vision Center

    4.2 (17 reviews)
    Open 10:00 am - 5:00 pm
    Updated 1 month ago

    Services - Ideal Vision Center

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Ideal Vision Center Photos

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    Recommended Reviews - Ideal Vision Center

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    Gucci Sunglasses

    Outstanding customer service! Michelle and Paula are always helpful and goes above and beyond. Me and my hubby drives an hour just to get our eye needs here!

    Chose these Burberry frames!

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    1 year ago

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    4 years ago

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    5 years ago

    Helpful 2
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    Photo of Rohit M.
    54
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    6 years ago

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    3 years ago

    Great selection of eyewear with competitive prices! Their styles are up to date & everyone is helpful!

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    Photo of B M.
    11
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    6 years ago

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    Photo of Albert B.
    103
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    8 years ago

    Helpful 1
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    Photo of KC C.
    65
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    5 years ago

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    Photo of Mike S.
    621
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    9 years ago

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    Photo of Jansen A.
    596
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    12 years ago

    Helpful 1
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    12 years ago

    I love that they have a lot of good selection. Great customer service and got my glasses pretty quickly.

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    13 years ago

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    6 years ago

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    Photo of DD P.
    138
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    14 years ago

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    7 years ago

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    Photo of Dàra G.
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    11 years ago

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    10 years ago

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    Ask the Community - Ideal Vision Center

    Review Highlights - Ideal Vision Center

    Neil at Ideal Vision is very knowledgeable about the trade.

    Mentioned in 2 reviews

    Read more highlights

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    Milpitas Family Eyecare

    Milpitas Family Eyecare

    4.4(89 reviews)
    1.5 mi

    Amazing experience from start to finish. Ana and Liz were incredible receptionists--so kind,…read morepatient, and helpful the entire time. They made the process smooth and stress-free for me, my husband, and our two daughters. We truly felt taken care of and appreciated their excellent customer service. Highly recommend this eye clinic! We have recommended a few family members and friends and they come here as well!

    2 years ago I came here for an eye exam and prescription glasses. It was great. No problems. Staff…read morewere professional and efficient. They scheduled an appointment for my eye exam within 2 weeks. Now? It's all changed. Wow!! It's so obvious these guys really hate money!! They hate customers! No appointments for months, nobody picks up the phone when I call, and the stupidest, most ridiculous part: They force you to have an appointment just to get damn eyeglasses which they never told me about when I spoke to them on the phone. I wasted my time driving to the office on my day off hoping to order glasses. I tried to call before I left but nobody answered the phone. When I arrived the rude, judgemental valley girl sitting at the front desk rudely and condescendingly told me they only do eyeglasses by appointment. When I asked why she made up excuses about how they're "short staffed." LOL. Oh honey! Eyeglasses aren't rocket science. Any receptionist at every clinic can do them. Those two bored receptionists were just sitting on their ass not doing anything. I know they could've helped me. I used to think very highly of this business. Now it's obvious they hate money and hate customers. I hope they go bankrupt. It's very clear that they will considering how empty the store was and how they turn away paying customers. Especially for eyeglasses, their number 1 revenue source.

    Photos
    Milpitas Family Eyecare - Showroom

    Showroom

    Milpitas Family Eyecare
    Milpitas Family Eyecare - Ray.ban collection

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    Ray.ban collection

    Ha Thao Lai, OD - Reception area

    Ha Thao Lai, OD

    3.3(20 reviews)
    2.5 mi

    I've been coming to this optometrist ever since I was in elementary school and never had any…read moreissues. My recent experience will make me never come back. Super unprofessional and they will try to take advantage of your insurance and bill extra. My dad has two insurances and he came in for an eye exam and they billed both of his insurance. I called to order contacts and they said I had to pay some cost out of pocket. When I questioned them, they said they are using my left over credit carried over from last year. But if that was the case, they should have been able to charge the remaining amount on my current allowance. It wasn't until I asked them to explain step by step that they billed my insurance correctly. On top of that, they said they will call me back to ask the doctor about insurance. They never called me back, I had to reach out to them MULTIPLE times. Horrible experience and I will switch optometrists.

    I have been coming to Dr. Lai since I was a teenager, nearly 20years. Service typically has always…read morebeen great, quick, and easy, especially with having VSP. However, the past few years have made me reconsider. It has been increasingly difficult to get someone to answer the phone to even schedule an appointment. I have been calling for over 2 weeks to try and make an appointment but every time I call, there is a busy dial. In addition, the quality of the glasses lens has been extremely poor lately. The lens on both my boyfriend's and my pairs have flaked off in no less than 2 months. Even with a free 1-time replacement, the lens still flake and look horrible. My older glasses never had this issue. I recently moved and have been trying to justify staying with Dr. Lai, but I think I will finally make the decision to move onto another optometrist who is more local and can provide the quality of care I used to receive from here.

    Photos
    Ha Thao Lai, OD - Reception area frontal view.

    Reception area frontal view.

    Ha Thao Lai, OD - Inside the office.

    Inside the office.

    Ha Thao Lai, OD - And, more options!!!

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    And, more options!!!

    Ideal Vision Center - opticians - Updated May 2026

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