2 years ago I came here for an eye exam and prescription glasses. It was great. No problems. Staff…read morewere professional and efficient. They scheduled an appointment for my eye exam within 2 weeks. Now? It's all changed. Wow!! It's so obvious these guys really hate money!! They hate customers! No appointments for months, nobody picks up the phone when I call, and the stupidest, most ridiculous part: They force you to have an appointment just to get damn eyeglasses which they never told me about when I spoke to them on the phone. I wasted my time driving to the office on my day off hoping to order glasses. I tried to call before I left but nobody answered the phone. When I arrived the rude, judgemental valley girl sitting at the front desk rudely and condescendingly told me they only do eyeglasses by appointment. When I asked why she made up excuses about how they're "short staffed." LOL. Oh honey! Eyeglasses aren't rocket science. Any receptionist at every clinic can do them. Those two bored receptionists were just sitting on their ass not doing anything. I know they could've helped me. I used to think very highly of this business. Now it's obvious they hate money and hate customers. I hope they go bankrupt. It's very clear that they will considering how empty the store was and how they turn away paying customers. Especially for eyeglasses, their number 1 revenue source.

Unfortunately my prescription was wrong. After an adjustment it was still off. I went to a…read moredifferent optometry and got an accurate and more comfortable prescription. People are nice when you can manage to get their attention. They do have frames to select from which provides added options.

We've been patients at this office for over 15 years, but unfortunately we're now planning to…read moreswitch to a different optometry provider. Over the past several attempts, I've tried three separate times to schedule eye exams for my entire family, and each time we were told there was no availability. It's really disappointing, especially as long-time clients, to feel like we can't even get basic appointments when we need them. Accessibility and scheduling should be a priority for any healthcare provider, and this has been a consistent issue for us. Because of this ongoing frustration, we'll be taking our business elsewhere. Thank you for the years of service, but we need a provider who can accommodate our family's needs in a timely manner.

Rescheduled an appointment without telling me... and acted all surprised when I showed up on…read morepervious agreed upon time... However, the actual optometrist was great as always... so highly recommended that part of the experience...

I've had a great experience working with the eyewear consultant, Sharon, at Golden Milpitas…read moreOptometry. She is incredibly patient, attentive, and detail-oriented. She took the time to thoroughly explain everything, answer all my questions. I never felt rushed and always felt well cared for. Highly recommend her to anyone looking for fitting a pair of glasses

20 plus year customer here, Golden Vision Optometry is such as a roller coaster ride. When they are…read moregood, they are really good. When they are bad, they are REALLY REALLY bad. The only reason I keep coming back is because of Emily, the veteran there. She is what customer service should be. Now, here's why I gave them a lower rating this time around. Your front desk needs to be retrained or hire somebody that actually wants to be there. Otherwise you will lose your long time customers. I told the front desk girl, I am here to pick up my glasses. She just handed me my glasses and tell me to try them on. Before, they would asked a technician to help me with a the fitting and adjustment if needed. Nope, didn't get any of that this time. It feels like, we got your money already, see ya. No customer service after you pay for your glasses. Bottom line - Want to drop some serious dollars for a pair glasses, come here. If you want good customer service, look somewhere else.

I've been going here for five years now. I brought my son here, too…read more The doctors have been wonderful. The front desk has needed some work, but they were tolerable. I called on 2/3/2026 at 1:50 pm to ask a question about my son's care. Before I could finish my statement, the receptionist heavily sighed and loudly interjected, "what's his birthdate?!" Clearly, it didn't matter that I finish what I was saying, or that it was completely rude to cut off someone (a current client) in the middle of a sentence. Needless to say, after that, I don't need to return to Milpitas Optometric Group. The front desk was okay, and it was already a pain to be greeted by such grumpy people, but after that phone service, we can take our business elsewhere. I'll be taking my son, too.

Saw Dr. Michelle Chan on for the first time April 23, 2026. She was so friendly and explained…read moreeverything she was during my eye exam. I had been going to Dr. Susan Gordon for years but she retired in December 2025 and recommended Dr. Chan. I am so glad I went and saw her for my annual visit and will have her as my on going optometrist. Also, I want to give a shout out to the wonderful young lady who helped me pick out my regular prescription glasses and sunglasses. She was super friendly, explained what my insurance covered and what my portion to pay was. She aslo helped me when it came time to picking out my new glasses. Thank you Jacqueline!

I have been visiting Dr.Ngo for almost 10 years and will continuing. Dr. and her staff are really…read morenice and care. I always get the great advice and suggestion from them I really appriciate it and the price is reasonable.

The doctor and the receptionist were very lovely and welcoming, and I have recommended them to my…read morefamily.

The ladies in the desk were super nice! I loved the vibe coming in as I was greeted by the front…read morepeople. I felt comfortable looking around for my next glasses. I ended up buying some glasses and loved it. When I went to pick up my glasses I was given a cute bag with it!

Just an annual checkup for my vision…read more Dr. Chen is friendly, professional, and thorough. Her staff is also friendly and helpful.

Dr. Vu - What a wonderful experience!! Recently, I went…read morevisited Dr. Vu, to have an examination. She was courteous, like any other Optometrist. But what followed made a her different. She studied my case, and said, I would like to spend more time with you. "Can you please come again?" I said OK. When I went the second time,... "She said, you have a condition that might self-correct. I don't want to prescribe prisms, without being absolutely certain. Let's wait another month, and re-visit.". Most consultants would have simply "dumped" me. But Dr. Vu did not think about spending more time, with no additional payment from the insurance company. If you are looking for an optometrist, who really has the patient's best interest at heart, Dr. Vu ranks #1 Dr. Nimal Errol Wirasinghe

Do not recommend. I…read morebrought my family here for eye care for several years. We stopped because the optometrist was rude and angry with us when we refused unnecessary services the insurance typically does not cover. She made us wait way pass our appointment time to service those who bought luxury brand eyewares. My kids were in elementary schools at the time. They told me:"She hates us because we don't spend more money here." This is why we never went back. I can not trust a health care provider who loves money more than caring about patients health. It's not about waiting, but about Alice's arrogance and treating patients not as human beings. She has a way to not own up for her attitude and actions. Stay clear!!!

Can't even ship one pair of glasses in 3 weeks. Ridiculous. Will never go here again.read more

Iconic Eyes Optometry is located in the Brokaw Commons Plaza. It is located close to Bobaholics,…read moreUPS, and Yogurtland, so that area has more parking available. The office is a small place but has a lot of eyeglass selections to choose from. The staff here is friendly, professional, and courteous. Dr. Ngo is empathetic, personable & professional. She's very patient and kind. Jason was patient and helpful in helping my wife get fitted for new frames.

Nobody had my prescription in stock but them. I called every Lens Crafter in the Bay area. Glasses…read morein a hour... They could keep their word. Everybody wanted to take weeks to get me my glasses although i had my prescription. Well one call to these ladies and I had my glasses the same day ready for my road trip so I can drive safely. Thank you so much...

Anna was incredibly helpful, patient, and knowledgeable while helping me select my glasses -- she…read moretook the time to answer every question I had and made the whole process smooth and enjoyable. I popped in at 1:00 PM and was pleasantly surprised to be able to pick up my glasses the same day at 5:00 PM. (Note -- turnaround time may vary depending on your prescription.) Professional service, great communication, and super quick turnaround -- I'm really happy with my experience and would definitely recommend this place to anyone looking for quality eyewear and excellent customer care!

I've been coming to this optometrist ever since I was in elementary school and never had any…read moreissues. My recent experience will make me never come back. Super unprofessional and they will try to take advantage of your insurance and bill extra. My dad has two insurances and he came in for an eye exam and they billed both of his insurance. I called to order contacts and they said I had to pay some cost out of pocket. When I questioned them, they said they are using my left over credit carried over from last year. But if that was the case, they should have been able to charge the remaining amount on my current allowance. It wasn't until I asked them to explain step by step that they billed my insurance correctly. On top of that, they said they will call me back to ask the doctor about insurance. They never called me back, I had to reach out to them MULTIPLE times. Horrible experience and I will switch optometrists.

I have been coming to Dr. Lai since I was a teenager, nearly 20years. Service typically has always…read morebeen great, quick, and easy, especially with having VSP. However, the past few years have made me reconsider. It has been increasingly difficult to get someone to answer the phone to even schedule an appointment. I have been calling for over 2 weeks to try and make an appointment but every time I call, there is a busy dial. In addition, the quality of the glasses lens has been extremely poor lately. The lens on both my boyfriend's and my pairs have flaked off in no less than 2 months. Even with a free 1-time replacement, the lens still flake and look horrible. My older glasses never had this issue. I recently moved and have been trying to justify staying with Dr. Lai, but I think I will finally make the decision to move onto another optometrist who is more local and can provide the quality of care I used to receive from here.