very friendly staff. plenty of choices. I have nose pad replacement free of charge! Recommended read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

This place is so shady! They asked for your medical insurance so they run it behind your back to inform you during your exam that my medical insurance can cover part of an elective dry eye cleaning procedure called OptiLight!! How friggin sneaky is that!! I was in a rush and didn't think about it when they asked me for it. For privacy, we shouldn't have to provide medical, just eye insurance is all that was needed. The optician also tries to upsell you on every lens option that is available although you've already told them specifically what you wanted from the start. I also had perused their website before I went into the office because their website said they carry Saint Laurent brand, but to find out they don't. The website should be more clear that it's not available at all locations. Also, one of the young female receptionist was a bit curt and impatient, needs some coaching on providing a great customer service experience. I called to check-in on my order and it sounded like I got the same girl and she was trying to cut me off once she told me that the optician will notify me once they confirm that the order was accurate. I have been in desperate need of my new eyeglasses for obvious reasons. I really dislike giving all these bad reviews lately, but customer service everywhere seems to have gotten so poor after the pandemic like people don't like their job. Whatever you do, steer clear of this place. read more

Love this optometry! They have such a large selection of frames. If you stumble into this store, make sure you ask for Kathy Ip, she is one of the eyewear consultants there. She helped me choose my frames, and was just super nice and helpful throughout the whole process. Love her! read more

Golden Vision Optometry - Chanel frames - Optometrists Near Me - Milpitas, California

Huge thanks to Dr. Ma and Sharon during my visit :) Dr. Ma was kind, respectful, and informative throughout the entire exam process. Sharon was also very patient and helpful with me while choosing out frames and explaining the different types of lens modifiers available. (Repost from another review platform, sentiment unchanged!) read more

Because of my insurance plan, I have chosen Golden vision optometry. I came to see Dr. Ma for my glasses and contact lense prescription. I'm grateful that Dr. Ma pointed out my severe dry eyes problem and recommended me to do IPL treatment. After my 3rd treatment of IPL, I can feel that my dry eyes problem is a lot better. Also, Dr Ma medical assistant Grace is very caring and always make sure I felt comfortable and ok while doing the IPL treatment. So far I'm very happy with their excellent read more

Golden Milpitas Optometry is the place to go!  Sharon is very friendly extremely patient and professional. Dr. Jackson Ma is very personable and thorough with his work. Yvonne is awesome, great customer service, knowledgeable, great personality.  Will definitely recommend to anyone who needs an optometrist in NorCal! read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

Management team take care very well and make customer satisfied. So you have any issues, please call and they will take care.

Corrupt medical practice. My family has been coming here since I was a child and they used to offer wonderful service. Now they've sold to new owners and my optometrist only cares about profit by pushing Lasik onto not just me, but everyone I know who goes here even though we repeatedly tell them we are not interested. When asked about the risks of Lasik, they are rude and deny it, even though the FDA is going to put a black box warning on Lasik procedures. They refuse to entertain even the risk of phantom pain (which has driven other Lasik patients to suicide). They've moved directly into medical malpractice. My friend, who is a doctor, recommended I report them to the medical board. They consistently try to upsell with other unnecessary procedures and hand out advertisements for out of pocket clinical treatments. They also force the front desk to push this on customers even after I repeatedly have said no. I've bought from luxury stores and the salespeople there are less pushy. They become dismissive when I ask for glasses, which is what I've been coming here as a child for. When I ask for my prescription post-visit, they regularly stonewall me. Honestly, I have nothing nice left to say about this place, except that Emily at the glasses counter is amazing. The optometrists themselves are corrupt as hell. read more

Excellent service！ especially kattcy is so nice and responsible, with clear explanations, making you feel like a friend! Thank you ! read more

worst optometry ever. I bought a high end lindburg eyeglasses over 900 bucks. I need the adjustment for moths and called at least five times. But they never had a technician to work it for me. Very frustrating experience. read more

I'm so grateful that Grace has recommended me to do ICL surgery has changed my life. The surgery is not painful at all, and the doctors are very professional and detailed in processing. I have recommended it to everyone I know in life who still wears glasses. Go check with Grace and believe me you will not regret it! read more

If you're looking for frames, this is probably the place to go. There are tons of options. But if you're just looking for a routine eye exam, I would pass on this place. It feels very much like a place where they crank out a bunch of routine exams and try to push you on extraneous services and buying products. From the moment you walk in, you feel like just a number. The optometrist went quickly through the routine exam before trying to upsell me on a dilation service that looks for problems in your eyes (that's better than the normal dilation service?). I'm sure it's a great service, but she asked me multiple times if I wanted it. From what I understood, I would have to get the service next time I come back or else they couldn't do an adequate analysis. Even if the service really is that crucial, the hard upsell is a major turn-off. read more

Pro: Very reasonable prices. They charge 60 for contact fitting which is the lowest I am aware of. They also have reasonable prices for contacts. A yearly supply for acuvue daily costs 736 (which is 136 out of pocket for me after 300 of insurance copay and 300 of rebate from acuvue). Con: Can get quite busy over the weekend - an appointment might take 1-2 hours. Try to go during the weekdays and you can be in and out in half an hour read more

This is based on personal experience. The store has a wild selection of glasses frame, that's the plus side. But stay out of the Asian lady with blonde hair, she is extremely rude and impatient. I walked in around 530pm for pick up, she replied "pick up what" with a very impatient tone. This wasn't the first time I have engaged her, she was treating me with the same attitude when I had ordered my glasses. I believe she has been acting like that for a while, and the management team wouldn't do anything to correct that. Friendly advise, If you are there for glasses shopping, better to have someone else to assist you. Plus there was no one to assist me for the fitting, I had to guess how much adjustment I need for the glasses frame. I had a very bad experience over there, wouldn't go back again. read more

I was very pleased once again with Kathy. She helped me a few months ago to select a pair of glasses. She is always ready and willing to help a customer with a friendly smile. I always walk away feeling my best when I know I can count on her to help select the perfect glasses for me - that is in my best interest! So if you want a nice person who is knowledgeable there, ask for her! You won't be disappointed. read more

Dr Nguyen doesn't know what he's doing and kept telling me "idk" to my questions. If you can, schedule with the other doctor. The blonde girl at the front desk is also incredibly rude. read more

I had an amazing experience with Grace who did my IPL treatments. She is friendly, responsive and helpful. Dr. Ma's service was outstanding and professional. My two teenagers had a wonder experience too! I would highly recommend IPL treatment for dry eyes symptoms to my friends and families! read more

I've been going here for glasses for many years and Emily Nhan has always provided great, helpful service! I recommend her professionalism and help to anyone looking for new glasses! read more

I went to Golden Vision due to their wide selection of designer frames. I was specifically after ICBerlin due to the hinge design and lightness of the frames. Not mainly optometrists carry them and Golden Vision had a great selection in several colors and styles. Kathy Ip helped me in selecting the frames which suits my face and gave me great recommendations based on my requirements. I ended up picking up another pair of Pradas since I loved the selection of frames and the great customer service. I was expecting the glasses to be ready in two weeks. I get a message a week after to pick up both pairs. I was surprised and happy they were completed so quickly. When I picked them up, Kathy checked my insurance and told I can get another pair. I spent over an hour trying on different pairs and ended up getting a pair of Chanel sunglasses. Kathy was patient and listened. I got exactly what I wanted and never felt pressured to get something I didn't. I am a happy customer with lovely new glasses. read more

Golden Vision Optometry - Prada computer glasses and IC Berlin prescriptions. - Optometrists Near Me - Milpitas, California

Came for the consultation for Orth-K program. They recommended a dry eye test for me first, and I do have pretty bad dry eye issues. My eye are itchy and feeling burn especially at night. Dr rec the IPL for me before going forward with any Laser surgery or Orth-K program. I definitely feel the difference after one session. Less itchy and my eyes are just feel clear and light. I am also taking the omega fish oil and the yer drops as Dr instructed. Highly recommend for this IPL for anyone who has dry eye struggles. read more

I've been to a few optometries in the past but this is my new favorite. I went here for a new glasses & contacts prescription and the staff was very helpful. Jennifer helped me with the paperwork and was patient during contact fitting - I have long acrylics but she showed me how I can still do it. My appointment was with Dr. Ma and he answered all of my concerns since it was my first time getting contacts. He was also very thorough when discussing my retinal scan and explained everything clearly. I didn't ask for the computer prescription but he made one for me anyway. I came again a month later to purchase a new box, but I suggest calling in ahead of time because they may not have it in stock. Brenda (the lady with the huge wedding ring lol) was also really helpful because she gave me some advice about daily contacts and monthlies since I considering between the two. I don't have insurance so I'm gonna buy glasses online for cheaper, but I came in for my PD & they gladly measured me and offered to print me out a new copy of my prescriptions. Overall, I had a really good experience and I will definitely be coming back! read more

I usually don't do a lot of reviews but really wanted to get on yelp to recommend the new IPL treatment that's available at golden milpitas optometry. For any consumer who suffers chronic dry eyes, this is truly a life saver! I've tried various methods (i.e. eye drops, warm compress, lipid flow, etc..) over the years to ease the pain and irritation from dryness but nothing ever sustains. Recently I've learned about IPL and decided to give it a try. The treatment consists of 4 separate sessions where the practitioner will have you wear a shield with spectrum light to treat your dry eyes. After just two sessions my condition had improved immensely! I no longer feel like I need to apply eye drops every minute of the day and most importantly it's much more sustainable than anything I've previously tried. We had Dr. Ma help facilitate the IPL and he was super informative and helpful during the whole process. If you want to put a stop to chronic dry eyes like me, I highly suggest you go to golden Milpitas optometry for a consultation. They have a team of professionals and optometrists that are always eager and ready to help. read more

My kids have been going to this office for the past 5 years. We've been seeing Dr Ma for ortho-k exams and treatments. At first, we were skeptical about putting these lenses on with young kids, but Grace made the experience for us go smoothly. My kids had a really hard time putting these lenses in, but Grace spent a lot of time explaining the steps to put these lenses on and then popped them in quickly before they could react to it! It eased their fears about them tremendously knowing it wasn't painful like they thought. The ortho k lenses are working great so far as their vision has been stable. I would recommend anyone to try these if you're nearsighted as they control your vision and can see during the day. Our experience has been awesome with this office, thanks to Dr Ma and Grace! read more

Our family has been going to Dr. Ma and Grace for eye care for about a decade, and the experience has always been exceptional. Dr. Ma is very thorough and always takes the time to answer all our questions. Grace on the other hand, provided the best Ortho K experience. Not only is she knowledgeable, but she is also incredibly patient in training my kids on how to wear and take out the lenses, especially since my kids were initially resistant. Grace's expertise and positive attitude made the whole ortho-k experience smooth and stress-free. She truly is the best go-to for Ortho K care! read more

I had a bad experience here and I would not recommend people to come here for their glasses. When I came to pickup my glasses, I was treated by a rule woman. There is no custom service at all here if you need any help. A woman working here insisted nothing is wrong when I told her that my new glasses is uneven on my face. She didn't even check the glasses is okay or not. She just stand there and keep saying it looks even. When I adjusted the nose pieces myself, she told me that there is no refund if I break the glasses. "Are you kidding me?!". Why would you make such a rude comment to customer. Especially when you don't want to help me adjust it when I asked you. read more

This store can not be trust at all! I dropped my glasses on 01/26/2023, just to make the sun clip for my new glasses. Month passed. No call from the customer service. After I push a few times, finally they told me about 03/02/2023 said the lab that they sent my order machine was broken and the lab technician was went to vacation too. my agent said I should get it this week around Friday! now is midnight, I didn't hear anything from the store today!! It's not a big job, I don't need to be treated as the VIP. Even I was the good customer before . Now I just want my own glasses back to me as soon as possible. Forget whatever I was asked and paid for. It's the worst experience ever! I am really upset about the way they treat me and my order! Should the store manager take a seriously look about my complain't? So, think about more than once before you even get into the store!!!!!!! read more

Grace is a very enthusiastic person. She ha done an excellent job. She is very caring and detailed oriented worker.

Dr. Jackson Ma explained some questions I had during the exam, and I walked away with a lot more knowledge about my eyes than before. I appreciate how quick but detailed the whole operation was. When it came time to choose, I'm actually very picky when it comes to glasses, but Sharon was able to recommend me a pair that fit my style and my budget. Highly recommend this location. read more

I am really glad there is a Golden Vision here in the Silicon Valley Area. I got spoiled by all the great choices of frames available in Golden Vision at Alhambra, SoCal and I was not disappointed with the selections of frame at this store. The first year I relocated to NorCal, I decided to try CVS as it was near my house and we were in the Covid-times, pre-vaccine. I was not happy with both the prescription and the frames. Frames aside, the service at the store was awesome! The check-in process, machine eye tests, optometrist and most importantly the eyewear specialist, Kathy that assisted us in choosing the right frames. We tried on countless pairs of frames and Kathy was cheerful and patient. Also for once, I received a call to pick up my glasses exactly in the time frame I was told it will be ready. I really love my new sunglasses and will be returning again and recommending to friends who views their eyewear like I do - as a fashion statement read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

Friendly people, but they charge fees for basic things like it's a side of extra guacamole when really it's just ketchup, guys. I'm here for a health service, not some premium luxury michelin star brunch. I recently moved again so had to find a new optometrist...again. Came here for contacts fitting. Be prepared for your usual copay and also a contacts fitting fee, which is also standard but I mention because it's usually a surprise that it's not covered under insurance as part of the exam (can cover as your lens allowance but that means less lenses). However, their fee was a bit pricier than other places. Contacts prices seem a bit pricier than retail stores but that seems to be typical of vision stores. The one charge that caught me off guard is that they charge PER PRESCRIPTION. I'm sorry, but it's literally one exam. At other places, I'm given multiple contacts to try and have a follow up to check how it's working, even if it's the same as previous years. I didn't get that here, didn't try on any contacts. Just got a written rx because nothing changed. Although when asked about it, they offered samples. But I was charged if I wanted a prescription that listed different contact brands. I usually get multiple prescriptions to try different brands and types (dailies, monthlies, color) and is ultimately up to me which one I choose to buy, mix or match, and use regularly (who the heck wears colored contacts year round?!). But here, you'll need to pay for those choices. I have never had that happen in my entire life of being nearly blind. When you go to a doctor, they don't charge you per medication you need (choose between your diabetes or stroke prescription anyone?!), they charge on the exam because IT'S THE SAME EXAM. So it's crazy to me they charge per prescription. In the end, I had to go back for something and another worker overheard something separate and actually realized my situation needed to or could be billed a certain way that saved me a tonnn. Definitely makes up for the prescription charge, but still that shouldn't be a thing. A little upset that not everyone is trained the same on billing insurances but also being in healthcare I know very well how difficult and tricky billing is so I understand the struggles. But it's also why I'm so upset about charges that I know are put on by the business that they claim are due to insurance when it's not. It's just greed. Like that doc that wants to keep seeing you every month just got a refill of your med. Not illegal, but just blatantly greedy. But hey, I'm very very very very thankful for the lady who caught the other situation. I owe her my eyeball. Overall, everyone's super friendly, even as I'm reacting in shock to the charges and prices. Nothing you can really do about it except do your research beforehand so hopefully this helps someone. If you need one thing and one thing only, no special lenses, no add on, willing to take anything they give you, then this place will be for you. If you are particular about your eye needs, then just be ready to pay up for all those boxes they're suddenly checking on that order form. read more

Variety of frames to choose but figured out that Amazon sells less than half of their price. Nike 7119 frame costed me $210 but same in Amazon $80. Very Pricey!!! Update: 150% extra for personal shopping experience and Authenticity of the product. Is that a fair pricing strategy? Note: No one guided me on frame styling and selection, I picked what I like. Looks like I paid for the service that was not provided. read more

Golden Vision Optometry - Pricey - Optometrists Near Me - Milpitas, California

I've had my eyes checked and ordered glasses at this branch. They messed up my glasses 4 times now and still can't make the glasses right. 1st time went here and I've waited more than month before I learned that they have lost my glasses. They never called or texted me. When I called them, they said my glasses are available for pickup. When I got to the clinic, they said they could not find my glasses. Okay, they said they look for it and they will call me if they have located it. Apparently, they could not find it so I had to go back and reorder my glasses. Third time I went here when they confirmed my glasses is now available, but when I checked my glasses the lenses are different color from what I've ordered. So they have to reordered to get the lenses fixed. 4th time i came back, the color of the lenses are correct but this time, the grade of my lenses are not right. Hopefully, they will get my glasses right on my 5th visit. I don't recommend this branch. Either I'll find other competent and reliable clinic or maybe just maybe go to Cupertino branch. I suggest you bring your business somewhere else. read more

I agree with Victoria T: PRICEY, SNOBBY + PUSHY sums up this place! They waaay overbook their appointments, they're rude and barely speaks English, rushes through jobs and pushes for upgrades. SELL, SELL, SELL is their model. First time customer and we will NOT be back. We're a party of 4 and I walked in indicating to them that I'd like to use up my VSP benefit for the year. Well, that sounded $$$ to their ears, I'm sure. *** PRICEY: Great selection but so what! All their glasses are priced at MSRP. Think $280 Nike glass frames - yes, just for the frame... RIP OFF!!!!! *** PUSHY: After our eye exams (which were mostly conducted by assistances, by the way, and not by the real eye doctor), we identified our eyeglass frames and got ready for the lens and pricing discussion. They pushed for a $280 upgrade to the lens for crap like "scratch resistent, UV block, no glare, etc, etc, etc. ... Feeling like 'about' to get ripped off, I flatly declined ALL and ANY upgrade and indicated that I just want a plain-vanilla lens... (mainly to gauge their reaction) and sure enough, my salesperson simply walked away. Another lady came and re-sold the entire $280 upgrade, indicating why it's really good for my eyes, etc. This time, the 2nd associate softened the tone and said, well, you may not need this and that and lowered the "upgrade to $190" and then said "with the insurance, you are really getting a $500 pair of glasses for only $370".... Seriously!!!!?!?!? *** SNOBBY: I ended up with an $80 upgrade and my glasses were still $200. My pair of plain-vanilla back up glasses. I guess that cut into their commission and they then gave me as little attention as possible. They quickly finished the transaction and said that the glasses will be ready in 2 weeks. read more

Golden Vision Optometry - inside the store on a Saturday... very busy - Optometrists Near Me - Milpitas, California

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I wish there was zero I could give them .I ordered my daughters gave me cheap one and they broke after that they wouldn't replace them . Never gave us our ordered glasses and lied that they did. Horrible customer service I wonder who is managing this place read more

Golden Vision Optometry - Optometrists Near Me - Milpitas, California

The establishment is decent but my main issue is with Catthy. She is RUDE AF. I needed to add anti-reflective coating on the lenses of an eye-wear already made and I wanted to inquire about out-of-pocket options. Without looking at us, she screams,walking in haste , "it's not possible Now, insurance is already used". It was close to 6 so I guess she wanted to get rid of us without discussing options. However, it was demeaning and highly inappropriate. She assumed that we cannot afford to pay out of pocket. The only reason I gave 2 star is because the doc is pretty good and the other sales rep tried to help us and ask for options when she was available. I don't know what Catthy eats for breakfast to make her feel more superior than customers. read more

This review is long over due. But this location provides great services! I've been a customer since 2001! Love the doctors and especially Kathy for their great attitude and overall helpfulness with my eye check ups and other eye related services. Highly recommend if you are looking for a trustworthy place for your eyes :) read more

Nice experience with Kathy. Kind and informative! Would recommend to get your vision care here! read more

Yvonne was super nice helping me pick out my colored contacts. I was very indecisive, but she was patient helping me pick out different colors. It's made my day after a rough week and I can't express enough thanks for her kindness towards me. Definitely ask for her if possible if you are in the market for contact lens! read more

Mom had her eye exam and new pair of glasses with Golden Milpitas. Since pandemic started, mom can't go to Hong Kong to get her new pair of glasses. Prescription glasses is much cheaper in Hong Kong, and mom near sightseeing power rate is so high and she needs a pair of glasses in light weight. Finally, I brought her to Golden Milpitas for a try, since Costco lens are way too thick and heavy, plus the glasses made her dizzy. Dr. Wong is super super nice and experienced, mom needs a Cantonese speaking optometrist. Dr. Wong can answered all the questions and concerns mom had. We both love Sharon, she picked the light weight frame for mom and the lens here are super super thin and light weight. Mom can see things clear and the glasses are not heavy at all. And Sharon speaks Cantonese as well. Love Golden Milpitas! read more

I am very happy with Sharon's high standard service. We came a bout a week ago. He helped us patiently since we are new to some of the choices we have for my new prescription. We got all the explanation from her. And it is a lot easier to make my choice after that. Thank you so much Sharon for your outstanding service. We appreciate your help. read more