I needed to get my eye checked out as I had a minor eye injury and couldn't make it over to my usual optometry office since they were on the other side of town. I called the night before in hopes they could squeeze me in but I understood it was last minute and they were able to make me an appointment for the next day. I arrived for my appointment with some time to spare to fill out any paperwork since I was a new patient. The young man at the front desk was very nice and throughly went over what information was needed and my copay amount through my insurance. Dr. Hwang completed my eye exam and she was very thorough. Luckily my injury was minor but I'll be back for a follow up appointment. I decided to make them my primary optometrist office moving forward since they're a lot closer to my home and I had a great patient experience. I recommend their office! read more

Perfect Pair Optometry - Eyewear & Opticians Near Me - San Jose, California

Dr. Kitajima is great! You can tell he is passionate about his job. He explains everything very patiently. I hadn't had an eye exam for many years and I am so glad I have found my new optometrist! The staff is also welcoming, and they have a good selection of sunglasses! I was able to get a Kate Spade pair with insurance discount, so very nice. I will be back for my next eye check! read more

Dr. Kitajima was amazing! He took the time to educate me about my eye condition (dry eye) and explain the possible causes in a way that was easy to understand. I've never had an optometrist be so thorough, so this visit was truly refreshing. He walked me through every procedure, explaining what he was doing and why, and patiently answered all my questions. The entire team was wonderful, especially Chris (optometric assistant/technician). He explained each step, offered helpful suggestions for frames and lenses, and was patient, kind, and transparent throughout the entire process. They also have a great selection of glasses and are very upfront about costs before the appointment starts (i.e. how much the testing will be, how much your insurance will pay for glasses/contacts), which I really appreciated. I would highly recommend this office. read more

Outstanding! The doctors here are great as is Scott, the knowledgeable, patient, and extremely kind technician! Highly recommended. read more

Came for my regular eye checkup and this time along with wifey( she had her eye exam scheduled as well alongside mine) . Amazing experience as always where Dr Brian and his team take perfect care of their patients to make sure they have an amazing experience. Dr Brian is very patient and does repeat his explanations when requested. Always makes sure that we were absolutely comfortable in during our eye exams and never was in a rush to get to the next patient. They do carry quite a bit of range of eyewear and can help you choose from the same. Absolutely absolutely ( not a typo) recommend their service. read more

I recently nearby and wanted to get an eye exam prior to a major trip that would leave me busy for most of the remainder of the year. I saw this place on Yelp had overall great reviews and offered walk ins. Since I had time, I made the drive over and asked if there was any walk exams available that day. Fortunately for me there was a no-show and I was able to claim their appointment time. Filled out some paper work and was quickly briefed on the cost (nothing came unexpected as I was familiar with what my insurance already covered). The initial part of the appointment is the usual pre-examination. Nothing fancy and fairly straight forward. What I felt was worth the time was the Doctor's more thorough examination for the latter part of the exam regarding retina and eye health (the part where they shine bright lights at you). From past experience, most optometrist I have visited breeze through this part doing minor and brief waves of lights before saying I'm all healthy. Dr. Brian was much more thorough than past with checking both eyes from various angles. As for the process of picking frames, I can't give too much insight here. I originally just wanted to update my sunglass prescription as my current eye glass were working fine as is. While I had considered updating them, it would require leaving them behind which would not work out since I didn't bring my spares and just had my eyes dilated. I did mention that I really liked my current glasses and were told they had the brand's sunglasses on display which made shopping experience pretty quick. Be aware that they do have a somewhat limited selection. Once selected, we quickly went over the various options, premium options, etc. along with a quick explanation of everything followed by measurements. All in all, this process was very fast. I was sitting in the waiting room waiting for the dilation eye drops to kick in and was able to observe interactions with other customers as customers were asking for suggestions and if certain things can be done in the shop to improve the fit. Overall, it was a nice and quick visit. There was no haggle or pressure while shopping. Friendly staff. The examination process is more thorough compared the handful of places I have visited since living in the Bay (up and down the peninsula). read more

Dr. Hsieh called me the day after this happened. She listened and was incredibly helpful. She insisted on getting the glasses replaced and was genuinely kind and understanding. I could tell she really cares deeply about her patients and the quality of her practice. For what it's worth, all my previous experiences here were great. I've always trusted the doctors here, and I still do -- they have consistently been excellent. I really appreciate Dr. Hsieh taking the time to call me and make things right. read more

The visit was quick and efficient and the optometrist was warm and welcoming. There as a mix-up with VSP and their team was quick to fix and accommodate. Great service I highly recommend! read more

My teenage daughter went and they did a great job with her exam and helping her pick out contacts and glasses. Highly recommend!

Amazing service! The staff are super kind and friendly. I had not had an eye exam in a few years and they made sure I felt comfortable, and answered any questions I had. I also received a contact lens exam. Because this was my first time trying out contacts, this added a good chunk of extra time to the appointment, but they're transparent about how much extra time may be added to your session in case you have limited time. For first time contact lens wearers, they dedicate time to teaching you how to insert and remove your contacts, as well as how to care for them and safely wear them. They also have you insert and remove them a few times before you can go with them in order to ensure that you can do so safely. I highly recommend this business, as it is clear they care for their patients and are thorough in their work. read more

My wife and I were looking for a local clinic for ongoing eye care, and she found this wonderful clinic about five minutes from our house. Every person in the organization is knowledgeable, professional, and communicates extremely well. My first visit was a wonderful experience, and I look forward to continuing to trust in their care. read more

Great service and friendly staff! Made an appointment on the phone and got one a few days later. When I arrived I did not have to wait long for my eye test or seeing the doc. Doc was friendly and answered all my questions without being judgmental! Only downside was their small selection of designer eye glasses, would have loved to brands like Chanel there. But they do carry Tom Ford and Prada! HSA is also accepted here and I was able to use it for my $20 copay. read more

The doctor was super nice and sweet. She did a full contact lens exam. She offer great recommendations for me with my dry eyes issues. The staff was very nice and helpful. The have a great range of glasses to choose from and lots of designers ones too. I love that they were able to take both my insurance. read more

I had an eye emergency and Dr. Vicky took me in on the same day and took a look at my eye right away. I can't express how much I appreciate her and I am super thankful for the doctors and staff working here through the holiday break even though they too have their families to attend to too. I admire them for their commitment to healthcare and patient care. On a fun note, I got my new glasses. Worth every penny. read more

See all

Really great service! One of the glasses of my dad's spectacles came off. The technician was really kind and fixed it at no charge.

Nice office. Attentive staff and doc was very thorough with good options for me. Waiting time was very long; over 2 hours.

Scott was able to replace the screw on my sunglasses and tighten everything up. He also provided me with a soft case, all free of charge in a timely manner. Thank you, Scott read more

Not from around here, so dropped in without an appointment when I lost a screw in my glasses. They fixed it for free everyone was super friendly and welcoming. read more

Such perfect professionals who are willing to help and accommodate ! Highly recommend them.

Dr. Ashley Kadakia is the best! She is so personable and effcient. I no longer have halo's around tail lights at night. She tweaked my bifocal soft lenses to clear up the halo's and I am so grateful. Great service. read more

Our family have been going to Perfect Pair Optometry since the office has been opened. Dr. Kitajima and Dr. Hsieh have always been professional and thorough with the exams. They take the time to explain why they're performing a test and let you know what you need to improve your vision. The doctors are also super great with our kids and make them comfortable with the exams. As for the staff, they are helpful of working with you to select the right glasses and make sure they fit correctly when you pick it up. read more

I've been going to PPO for the past 2 years now and I've enjoyed my experience. The front desk/staff is very nice. They are friendly and are prepared for your visit. I've met with both Dr. Vicky and Dr. Brian. They are both very knowledgable and will spend their time without. You do not feel rushed. This is what healthcare should be about! MAKING Sure your patients truly understand what is going on with their health. Professional and nice! read more

Dr Hsieh and team are very professional and patient, tirelessly adjusting the prescription and frames to the perfection, highly recommend!

Perfect Pair Optometry continues to bless my life! another fantastic experience is in the books, especially given the severity of the circumstances. i had a terrifying scare late night last week. i saw flashing light when i turned off my bedroom lights, like a thunderstorm was going off! a quick google search had me thinking i had torn my retina. i went to bed wondering if i would soon be blind. the next day my favorite eye doctor ever, Dr. Pei-Shan (Vicky) Hsieh, came immediately to my rescue even with her busy schedule. she is always available or very quick to get back to me. it's easy to see that she truly cares about her patient's well being and that she respects everyone's time. we scheduled an appointment immediately, she quadruple checked my eyes for damage, and educated me to the fullest on the situation (what may have happened, what could happen, how things happen, what to do if things happen, and how to protect myself if they do). i am always amazed and even feeling guilty about how much personal time she actually spends with her clients. luckily my retina is fine! i truly hope anyone reading this review gives Perfect Pair Optometry a chance, because ive been very lucky to find this place for all my many ocular needs. im actually headed there to buy contacts today. always shop local! thank you Vicky!!! read more

Perfect Pair Optometry - Eyewear & Opticians Near Me - San Jose, California

I never write YELP reviews, but I can't NOT say anything. These 3 stars are ONLY for the 3 young ladies that helped me before and after my exam a few days ago. They were friendly, thorough in explaining the costs and insurance, and they took time to help me find glasses and even asked how my children were. I think one of them was new (didn't see her last year) but they were all wonderful. Now for 0 stars....I was a patient here for 3 years, and I thought Vicky was a doctor that actually cared about me. Turns out she doesn't. My first exam was extremely thorough and Vicky was so friendly. Guess it was a fluke. Last year I noticed a decline in patient care, but I didn't take anything personal because-COVID. This year I felt like I was a waste of her time. To compare, my PRETESTING was more personal, felt more thorough and I was comfortable asking questions. During my exam though, Vicky was very short (which I found odd since she was having a great conversation with a person deciding between 3 glasses right before my exam). My exam lasted LITERALLY 10 minutes. Including her walking out during my exam to talk to someone? I could have gone to Costco or Walmart for this kind of exam. Afterwards, it was okay. I told her I just wanted to get back up glasses (My prescription is low but I wanted to give PPO my business). Vicky had one of the front desk ladies help me, who was so helpful. She helped me look at glasses before my exam (I arrived 10 minutes early) and She took her time to find me great glasses after too. She wrote the models down for me though because I can't come back after my experience with the doctor. Not sure about Dr Brian or the other doctors but I'm taking my business elsewhere. read more

I went to a place that was not providing great customer service for lenses. I just came here to see if I could get the lenses replaced on my old frames and this place was amazing. The customer service from everyone was above and beyond, the work they did on my old frames was clean and more than I imagined.I am coming back again and again so they can assist me. I appreciate this place so much! read more

Dr. Hsieh and her staff were super nice and helpful. Both my husband and I done the eye exam today. Dr. Hsieh explained very clear for all the questions I had. Recommended!!! read more

I've been going here for probably the last 5 years. They're fairly quick and keep the appointments right in schedule. I haven't bought glasses in awhile but I did take glasses in to get fixed and they did so without charge, it was a quick fix and they did it right then and there. They have a nice selection of glasses, a little on the pricey side but you get what you pay for. read more

Excellent optometrists, they take the time to answer questions and explain. Nice selection of designer frames and good service

5/5 optometry! Dr. Vicky was amazing and spent the time and effort to really understand my eyes. I have very aggressive astigmatism in both my eyes and just moved here from Michigan. So I was nervous of going to a new place with my bad eyes. But Dr. Vicky and the team really care for you and help you out! 100% will go for the near future. Also good burger place and good Italian place next door! read more

I went to this establishment for the first time last month. The service was excellent, the people friendly with a lot to offer in terms of getting glasses. I highly recommend this business for all of your eyesight needs! read more

The good part is that they have a lot of new optometrical equipment. One of the machine I have never seen anywhere else is the Nikon Optos Retinal Imaging device which takes a digital photo of the retina. This shows that they seriously invest in this business. The bad part is right after the eye exam, I had to work with one of the assistants. After a few minutes going through their selection of frames along the walls, I did not like what I saw and furthermore I was pressed for time due to another engagement. So I told the assistant that I simply want to put new lenses on my old favorite frame (this time). Right away, she gave me the look of disapproval. Then she tried to persuade me using scare tactics. She said the old frame is fragile and may break during the process of putting on new lenses. She even gave me the statistics: "I would like you to know that there is a high chance of your frame will break - in which case the lab will not be responsible. The chance of breakage is anywhere from 3 to 5 percent.". I re-iterated that I believe my old frame is sturdy and the chance for anything to break is always there in anything new or old. Finally after a few back-and-forths, I told her that either new lenses on my frame in which case I am willing to take that chance, or I would like the prescription and have it done elsewhere. I can tell her attitude was reluctant, unfriendly, and unprofessional after that. It was clear that the assistant was trying too hard to sell me a new frame to make more money. Any optometry business which should be trust worthy and low-stress. I don't think Perfect Pair Optometry has neither one of those 2 qualities. read more

I've been coming here about 2-3 years - chose them mostly because of the good reviews, and their absolutely cute name/story/website. I really tried to like this place but to be honest, most of my experiences (with the front desk) weren't the greatest. The optometrists themselves, Drs Vicky and Brian are both very nice and knowledgeable. Dr Vicky was especially helpful in guiding me when I had an issue with pinguecula in my eyes. My issue is more with the front staff, who have always made scheduling such a hassle. I (like most people) truly only want to come in on my days off because PTO is precious. Or it used to be, pre-COVID. Now PTO just sits to rot, I guess. My only request is to schedule on my day off. I clearly say: "Please just schedule me on your next available XYZ-day." You'd think this is pretty easy to understand but the woman on the phone always offers me appointments on literally every other day of the week. They are likely her soonest available appointments but was that my request? No. I even state that I don't mind waiting a month or so, I just want it to be on my day off. Mind you, my day off is during the work week so I'm not only asking for the weekend hours (which I know are highly prized!) This year, I called to schedule an annual check and thankfully got an appointment on my day off pretty easily. Even got told that they checked my insurance and that the exam and lenses was still covered (I recently switched insurance). Sounds great? Wrong! Much too easy. I got a reminder call today that told me my appointment was tomorrow (NOT my day off, and NOT the right appointment day). I also got told that my insurance didn't cover the exam. Literally everything the first receptionist told me was a lie and a waste of my time. This is why I only schedule things on my day off. If I had taken a day off to come for this appointment, it would have be a complete waste since the appointment was scheduled wrong to begin with. I used to recommend this place to friends all the time but I absolutely will not be in the future. I'm not sure I'd come back here anymore just because the front office is a hurdle! You need to be able to GET an appointment before you can appreciate the good optometrists in the back! read more

I bought a new pair of glasses from Perfect Pair and I accidentally bent them a few months later..badly. I brought them in and they somehow fixed them. Best optometrist I've ever been to. Service is awesome. read more

Poor service. Optometrists barely have their degree or any relevant training. They overcharge you. Avoid at all costs

This place tested my patience from the start but I'll spare you the annoying details just know it was a Waste of time, difficult to get an appointment, front desk is disorganized and lack professionalism. Off I go with a new prescription that took 2 weeks to receive. SMH After posting my review I received a call from doctor Vicki. I appreciate her taking the time to talk to me one and one and acknowledging where the staff went wrong. She is not a bad doctor, she actually was able to update my prescription and I am able to see very well from the updated prescription she provided. read more

Just picked up my glasses and I couldn't be happier. Skott helped me pick a perfect pair for my progressive prescription and was so knowledgeable in helping me go through the options. They fit great! They look great! I'm delighted! read more

I had a routine eye exam here and had such a great experience from the moment I walked in the door. The front desk staff is friendly and helpful. The doctor was efficient, honest and kind. And Ciena who helped me find my frames was an Angel. She knows her stuff, found the perfect pair of glasses for me right away, and went over and beyond to help me find a solution after seeing the frames were on back order. Everyone was so personable and made me feel welcome. 10/10! read more

Been coming here for about 5 years and I honestly love this place. I got my Salt glasses from here and they are really amazing. They've always helped me right when I come in and I can't see myself going anywhere else for my exams and lenses. Although, I found myself having to keep going back to get my glasses "adjusted", they would hurt the back of my head and, it still hurts. But when all said and done, they go above and beyond to help me out with any problems. They are nice, respectful, they have awesome doctors and I will keep going here for sure read more

Came here with my sister to look at their selection of designer frames since they had really good reviews. The 5 stars is definitely warranted. The staff was really friendly and helpful as we looked at the frames, and were really enthusiastic about letting us try on glasses and answering any questions we had. They were very patient too, which is always appreciated. I didn't feel pressured to buy anything, we told them we were just looking but they still engaged with us cheerfully. The office was very clean and inviting. We ended up walking out of there with some nice Prada eyeglasses that were just too cute to pass up. read more