Title：Inconsistent service and refusal to release my exam data I had an eye exam here about a month ago and paid for the full service. When I later needed my PD (pupillary distance)--a basic part of the exam--to order glasses, the front desk told me they would not provide it because I was not buying glasses from them. [[HIGHLIGHT]]This was surprising and very disappointing, because PD is part of the exam results that I already paid for.[[ENDHIGHLIGHT]] Even more concerning: When my family member called the same clinic later, the staff suddenly said they could provide the PD. This inconsistency raises questions about professionalism and fairness. I hope the clinic can improve transparency and treat every patient with consistent standards. read more

The Optometrist Huyen (Winnie) Dang was so knowledgeable and had a great bedside manner. My Father has an eye disease called Retinal Pigmentosa which is causing him to go blind. It is a condition that has no treatment/cure. The Doctor knew all the things to watch for...signs that would show that I was getting the disease (it is hereditary). It was very comforting knowing that I have picked the right Optometrist My Husband has diabetes and that makes eye exams very important. Diabetics have the potential for blindness because of uncontrolled blood sugar. So you need to get retinal scans and not every optometrist office does them but this office does. Dr. Winnie made sure that my husband did the retinal test and checked over everything thoughly. [[HIGHLIGHT]]Her front office staff was a delight, very friendly and welcoming.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Since I work in the medical field I am always very critical of the office staff and these ladies were great.[[ENDHIGHLIGHT]] Looking forward to coming here for many more years. Be kind to one another read more

I still highly recommend Vision Design Optometry. I've always appreciated how Dr. Dang thoroughly explains things and is diligent with the examination. My wife now goes here as well. She was having nausea and consistent vertigo, and thanks to Dr. Dang's scan, they discovered pressure against her eye. Dr. Dang's recommendation to see a ophthalmologist and a referral to a neurologist had helped my wife get diagnosed and treated. If you're looking for a doctor who listens and advocates for patient care, then this is the place for you. Rhenna also has always been super helpful. I appreciate her genuine nature and never feel like products are being forced on us to buy. read more

walked in and asked for service with rescrewing my prescription glasses that I got from elsewhere, they took it and got to work and finished. [[HIGHLIGHT]]good service from start to end will definitely recommend!![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]They are the best and very helpful definitely recommend here so many different kinds of glasses also and they have contacts if your not into wearing glasses so many options.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone is so nice here and will take care of you[[ENDHIGHLIGHT]] I been going here for a few years and so has most of my family never had no problem love my glasses read more

I went in for a routine eye exam and to get fitted for contacts and they were extremely helpful! [[HIGHLIGHT]]Everyone in the office is very kind and made me feel comfortable while practicing how to put them on and take them off.[[ENDHIGHLIGHT]] Highly recommend! read more

Needed to get an eye exam and had been putting it off for far too long. This place was super close so I have them a shot. Staff was very friendly and the exam was conducted thoroughly. I was in and out during my lunch break. First time getting glasses and got assistance with the selection and they walked me through explaining the different add-ons available. Ultimately, a positive experience. read more

After doing lots of research for a new optometrist, I decided on this one. My experience was great and seamless. The optometrist was friendly and engaging and invested time to get to know me as I was a new patient and ask about my eye history. The staff there is also very helpful and took their time to help me select glasses. I tried on so many and they were very patient in the process. Overall good experience. read more

Dr dang an her staff are the best wouldn't go anywhere else I definitely recommend coming here I will definitely refer them to all my family an friends read more

Dr. Dang is a very dedicated optometrist. She is thorough, detail-oriented, and goes above and beyond to make sure the patient is satisfied. I encountered some delays in getting my computer glasses (due to the company that makes lens) but she made sure I was not left hanging. Even after I got the glasses, I had some questions and concerns and she called to help me out with them. I truly appreciate her dedication and service. For anyone in and around the Campbell area who is looking for an optometrist, Vision Design Optometry is the place to go. read more

Dr. Dang and her staff are very friendly. The experience from booking an appointment to following up is seamless. They store in located in a mall with plenty of parking. The store takes COVID precaution. Dr. Dang has good bedside manners. She patiently answers questions. Her staff is very helpful is finding a resolution to any issues raised. read more

Been coming here for about 3 or 4 years now & have never been disappointed with their services! Staff is warm, welcoming & knowledgeable. So helpful & totally met my needs. Highly recommended!! read more

Dr. Dang is very thorough with her exam and made the whole process of contact fitting very easy. She listened to all my concerns and was able to answer all of my questions. I will be returning every year! read more

If you are looking for a quality optometrist, Vision Design is it!! Dr . Dang and staff are excellent!!! I had a complete eye exam and they both helped me pick the perfect frames!!! I am so pleased this office is close to home! read more

I really like this place a lot. The optometrist/owner is super hands-on and so friendly and personable. Their front desk staff are super proactive, efficient, and communicative. Always easy to get an appt and they hold reasonable hours. Have zero complaints! read more

I have been using this place for a few years since before the pandemic and its been ok. However I recently had an eye exam which went ok and then ordered a new pair of glasses and the after sales was not that good. I remember going to this store before during their advertised office hours and the place being closed before but despite being irritating a thought it may just be an aberration but today that turned out to be wrong. I had received a text from them saying my Glasses had arrived and that they had made a mistake and I owed them $20. Already irritated that they had made a mistake I went to the store at 1115am only to find that the store was closed and a clock type sign saying they would be back at 1200 hours. The store has a sign on the glass door clearly stating that the store opens most days at 0900am except Wednesday when it opens at 1000am. Anyway I had to leave and return probably at least costing me $5 in gas and when I returned I asked why I owed $20 and why they were not open when I had visited at 1115am. They showed me a form which had a highlighted section stating that I owed $20 copay I did not argue with the lady even though I was irritated by the explanation and then she said that she had been on her lunch break. I stated "you take a lunch break and hour after opening"' to which she replied that the store opens at 0900am. I told her about the sign outside and she basically called me a liar and that the store opens every day at 0900am. There was no point in arguing as she clearly could not accept she was wrong or go look at the sign so I just left a little angry and very irritated. This is yet another example of the rudeness of some people and I will not be returning. I received a call from the owner apologizing for my experience and she was clearly upset at my treatment. It is not always easy to apologize especially when its not really your fault but I happily excepted her apology and said that if I'm around when next I need an exam or glasses I would be happy to return as staff here are usually very friendly and helpful. read more

My 14 years old son and I had our 1st appointment with Dr. Dang today. She took her time with us and did a very thorough exam. I had a concern about my left eye, she took extra time on examine it and made sure everything was perfect. I HIGHLY recommend her. Her assistant/glasses technician was AMAZING, she took her time on helping my son and I picked out our glasses. I must've tried on 20 different pair of glasses. The customer service is definitely a first class! read more

This office is nothing less than AMAZING! They were so patient with assisting me with learning how to apply contact lenses. Rena at the front desk has such a great positive energy and will walk you through all the insurance coverage options and the best and most affordable option for you. I would hands down recommend this office! read more

Great customer service, super personable and helpful, takes every insurance, great location

Love this place. They are very warm and provide great services either it's contact lens or glasses or a simple annual eye check up. The dr is very nice. read more

Dr. Dang is a great optometrist. She is very pleasant and able to explain things about my eyes clearly. The selection of frames range from Nike to Calvin Klein to Oakley, etc...There seems to be a frame for every person's eye and head shape. Overall I was pleased with the experience. read more

I came here as a new patient today and it was probably the best optical exam experience I've ever had! I just had to fill out a couple of forms and Dr. Dang took care of me immediately. The place is very renovated and although I had not come in before, the new hardwood floors, bright lighting, and clean design makes you feel like you're walking into a professional business. I had to do a regular eye exam and contact lenses fitting, and the overall appointment was about an hour long. I spent a lot of time chatting with Dr. Dang to get to know her a bit before we dove into our appointment and she is incredibly warm, friendly, professional, and easy to talk to. I asked a million questions about eye care and she was patient with each one. She is also able to manage medical conditions so check out her shop if you need that type of treatment. I often feel very pressured during eye exams because answering the dreaded questions of "1...or 2....or similar" feels like I'm making DRASTIC life-changing decisions. However, Dr. Dang was incredibly patient with me and talked me through everything she was doing during the examination. With a new condition I did not know I had, she thoroughly explained the associated procedures, risks, and trends in the population that has the condition and I felt a lot more educated on the condition (although still not happy that I have it!) Dr. Dang called me afterwards to follow up with a contact lenses rebate deal her office had, and after helping me do the math step-by-step I realized I wanted to order from her since it was a pretty good deal. Of course, everyone's insurance coverage is different but I appreciated the personal call and how worked with me on ordering since I am going to be travelling. Overall, if your insurance covers Dr. Dang's business as part of your network, you have to come check it out! I'm a local resident in the area so it was a really easy location to come to. It's right next to Campbell downtown but there are plenty of parking spots open in the plaza. You could probably hang out before or after your appointment to make a mini outing of it if you'd be driving from further away. read more

(New owner as of October 2016: Dr. Dang) I came here for an eye exam and was immediately received with warmth and great customer service from beginning to end from Dr. Dang. She is very knowledgeable and makes great recommendations for your vision care. I ended up getting prescription glasses here, as well. She had a nice variety of styles and brands for eye wear. You can tell Dr. Dang thinks about the comfort of her customers. She renovated her office to create a more modern, yet warm and clean environment. If you have little ones, she has a cute little table where they can sit and color while they wait for you. The receptionist is nice, organized, and provides great customer service. I highly recommend Dr. Dang for your vision care needs! read more

2 Stars for the Optometrist 2 Stars for the Cleanliness 5 Stars for the Receptionist I've been on the search for a great Optometrist that takes Eye Med insurance and unfortunately this place fell short. I really wanted this place to be great because it is literally a 2 minute drive from my house, I like supporting local Campbell businesses and it had great reviews on yelp. The optometrist (Dr T I think she said her name was) did not do a very good job of making me feel welcome, she was not warm or friendly. At one point she even exclaimed "wow you are seriously near sided..." This is something that I am very aware of and the whole reason I am coming in for an eye exam. There could have been more constructive words from the Dr. The chairs in the reception area are VERY dirty with stains, they look like they have never been cleaned. The contact container that my optometrist gave me to put in my contacts was filled with dust... The only good thing about this place was the receptionist. She was nice, had a personality and really tried to make me feel welcomed and appreciated as a patient. I doubt I'll be back unless I can't find a better place that takes my insurance. read more

I had my first visit with Dr. Dang today and I was impressed with the level of customer service and expertise she and her staff exude. Dr. Dang is professional and knowledgeable. Even though they are a 2 person operation, they call you back very quickly and respond to your inquiries. I was able to make an appointment over the phone with ease. I am fairly new to utilizing my own vision insurance, but they made it very easy. I am confident that this office will take care of me no matter what issues arise. They have a wide range of frames, from designer brands to the more affordable types. I will recommend Dr. Dang to all my coworkers, friends and family nearby. Great service!!! read more

Dr T is the most genuine, friendly and well-meaning optometrist I have ever met. She tries to remember all her patients by name, and is extremely thorough during the check up and helpful with any questions you may have. The high ratings on Yelp are well-deserved. My only complaint is that the day I showed up for my appointment (opening time on a Friday morning), she was already helping someone, and another patient came in exactly the same time as I did saying they had an appointment at that time. It was almost like she was triple booked. I had to wait for about 30 minutes, but luckily between the paperwork and waiting it wasn't too bad. read more

I dropped in with my family one day after reading their sign off the street. I thought why not give them a try. The girls working there were great at explaing everything to us. The doctor was very kind and helpful. They went out of the way to give us excellent service. The glasses came in fast and the cost was super! Yeah, I found me a new eye doctor! read more

I'm completely new to US and for the first time, I landed here. Dr. was so good that she explained me each n every aspect of my eye defects clearly.. And the attendants gave me a lot of choices (frames) and suggested me which would fit and which would not based on my facial features and prescriptions, even though I took a considerable time to choose my option. Really a good choice, if you are willing to go here for an eye test. read more

Prompt, courteous service, and the progressive lenses are very well calibrated which is important or you can get headaches.

Extremely friendly service. Dr. Dang and her staff immediately greet you with a smile, and the cheerful attitude continues until you leave. First thing I notice is that it's kid friendly. I brought my 3 boys to see Dr. Dang, and immediately they see the coloring table and the kiddie floor mat. They played there while they waited. Once inside, you can totally tell Dr. Dang has experience with kids. It kicked in multiple times when my kids became fussy, and she turned the exam into a game for them. She was always smiling the whole way through. She didn't force the dialation on one of the kids, and worked w/ what she had. She even gave him an extra pair of those special shades just so he wouldn't feel left out. She helped my eldest pick out a cool frame that he liked, and didn't pressure me into getting frames for the other boys because they didn't need it. She looked out for their best interest, instead of trying get more frames sold. Best eye doc in town! You can "clearly see" the difference! read more

Both my wife and I have had nothing short of excellent treatment and results by both Dr Thongsamouth and Sam, her key staff member. Together they present an experience that is professional as well as delightfully warm, patient, informative and caring. They give as much time as you need to answer any and all questions. In particular they worked with me at length to find just the right frame and glasses to suit my needs and taste -- no easy task! At no time did I feel pressured to buy anything, nor did they try to steer me to unnecessary expenses. All in all a refreshing and delightful place to do business! read more

I came into Vision Design Optometry last week to get a check up and the service was great! Dr. Winnie Dang was very nice and knew exactly what she was doing. She was super friendly and patient. I will definitely come back here next time. read more

I was in the area and needed a simple repair to my sunglasses. The technician examined the hinge and asked if I had bought them at their store. When I said no she claimed she needed a special tool to make the repair and couldn't help me. I went to Costco Optometry dept. where they repaired them in less than 3 minutes, no special tool required. Will never return, there's plenty of helpful Optometry offices in town. read more

The doctor was so beyond sweet as well as the person running the front desk, the whole process was quick and stress free and they had a great selection of frames read more

This place is great. They have a pretty good selection of glasses and have knowledgable people to help you. And if they don't have the glasses you're looking for, but you can find them in one of the glasses catalogs, they'll order it for you without any charge so you can see the glasses for yourself. Dr. Orathay Thongsamouth took the time herself to help us select the right pair of glasses and helped with the whole ordering process. She explained all our options and never pressured us to buy. read more

Came in today and everything was very clean and professional. The place looked very modern and kid friendly! The service was quick so I didn't have to wait long, which was a bonus! I was there for an eye checkup and I was greeted very kindly. Dr. Winnie was very nice and informative. She walked me through every process and told me everything she was doing and testing. She made sure everything was sanitary before use. Afterwards, her assistant helped me pick a frame that fit my face perfectly and she was very patient with me. She was very knowledgeable about the frames and what would work best for me. It was very easy to talk to both of them. Overall, I enjoyed my visit and will definitely be coming back soon!! read more

Went there for the first time to get my eyes checked. Everyone was very friendly and pleasant. Dr. T, Christine and Linda were all great and I recommend that place to anyone looking for a great pair of glasses with a super friendly staff. They were also a huge help in picking out my first pair of glasses. I'm sure I would have picked out something horrible without their excellent judge of class and style. =) read more

Was looking for a good Ophthalmologist/Optometrist because of a recent eye infection that flared up. My existing provider was "OK" but they're three things that made me search for a new provider... 1. Location - I live in San Jose and the provider office is in Fremont 2. Hours - He's in the office twice a week which was inconvenient for me 3. Methods - He's very old school and can never give me a straight answer. Always sugar coat his explanations My boss referred me to his provider "Dr. Orathay Thongsamouth " AKA DR. T. Let me say that my visit was very pleasant... "WOW"! Let me walk you through my experience... - Arrived onsite with my pre-filled form downloaded from their website and photocopied insurance card - As I walk through the door, there were two beautiful assistance's both greeted me immediately..."Hello Mr. V, how are you today?" - (So far good customer service!) - Hand Christine my forms and she made a phone call to my insurance company which unfortunately was maxed out by my existing provider. She says not to worry since they are running a special on the exam ($49). She also stated when my benefits will be eligible - (Good to know!) - Christine performed a few simple test to the eye before seeing Dr. T (Typical test) - She did a Full Comprehensive exam of my eye after telling her my story of the infection. Not only she thoroughly checked out my eyes but doubled checked! (my current provider just quickly went through his test as if he was being timed for World Olympics - She also measured my prescription strength on my current "3 month old" glasses and found out that they are out of whacked by 2 degrees comparison with her exam results. It's very hard for an eye to change degrees that dramatically in 3 months!!! (SHOCKED) - Dr. T explained everything for me (Tech Geek) and not once she sugar coat anything! (That I like - Got to the point) - Prescribed my drops, both assistance' and Dr. T said good bye and on my merry way back to work I know found my new Optometrist! If your looking to switch providers, please check out Dr. T!!! (Thanks again!) Cheers RV read more

They messaged me about my insurance getting finally accepted by them. I called them Friday and they called me right back Saturday morning at 9:30am letting me know that they have an appointment the same day at noon and then Wednesday at 5:30pm. I called at 10:16am and their line just kept ringing and then again I left a voicemail stating that I will take the noon appointment same day. So, I thought on my end I already confirmed I am going and already taking that spot. I went in at 11:50am and they said that I never confirmed and they didn't get a call back. For me, if you called a customer/patient once and only less than an hour just passed by, I would check again with the customer, check the damn voicemail because maybe they called back and the office missed it! I came right after my son's swim class and canceled my automotive maintenance scheduled at noon and moved it. So, after that the lady in front asked whether if she can ask the optometrist if she can squeezed me in, and of course she said she's pretty booked! So, then they tried to book for an appointment for other weekend or weekday, it was like they had no idea that they called me? Giving me options? Like they just call and they just don't know who the hell they called. Like no damn idea what they even told you or options they asked you that you have. I was upset, but then it's ok because I looked at the choices of glasses they have and they seemed to have the old stuff and they don't have that much choices. They also have one person doing scheduling and helping other people that's why probably she has no idea what is happening and who the office called. I would suggest putting post it in front of your pc or make a little note on your pc on what you have done and whom you called, that way when someone comes in, you know what's going on. Lastly, please check with the customer at least 2x, check voicemails if the customer you called have called back specially if you knew you were on the phone for quite some time, don't offer a slot and then give it to other customer within 20-30 minutes without calling them back again for the last time. Unprofessional! First time in my whole life this happened to me. Super unhappy! read more

Dr. T was so pleasant and so was Sam who manages the front part of the place. Both were so knowledgeable and helpful. When I came in, I was pleasantly greeted and given my paperwork to fill out. The staff was so attentive and even though it was a busy Saturday afternoon, I was made to feel that my time was very important. Too add...i came in to see if Sam could repair my son's glasses (who is not a patient) and he was glad to do so and didn't even charge me for his time! It's always nice to find a place where the people actually care read more