I had a very disappointing experience with Unique Eyewear…read more On February 7, I provided my prescription and was told my glasses would be ready in about 3 weeks. However, things quickly became frustrating due to constant delays and inconsistent information. On February 28, I called for an update and was told I would hear back on March 2. On March 2, they called and said the glasses would be ready by the end of that week. On March 7, I called again and was then told it would take 3-4 weeks. When I pointed out it had already been 4 weeks, they changed it again to 4-5 weeks. On March 10, they called and promised the glasses would definitely be ready by the end of that week. On March 13, they informed me that their lab had lost the frame and they needed to reorder it and resend it to the lab. They also said it was the lab's fault, not theirs. However, the lab is their partner--not something I chose--so I don't think it's appropriate to shift the responsibility to someone else. On March 16, they called again and assured me the glasses would be ready by Thursday or Friday that week. Now, more than 7 weeks have passed, and I still have not received any call to pick up my glasses. This experience has been extremely frustrating. The repeated delays, broken promises, and lack of accountability are unacceptable. I would not recommend this place to anyone looking for reliable service.

The styles of glasses they offer are truly unique. They don't take insurance but if you calculate…read morehow much glasses cost at other places with the insurance coverage, the glasses and lenses here end up costing exactly the same. I have very high prescription with progressives and my glasses were made perfectly the first time. Wonderful.

My mom had a great experience with Dr. Amy Chi. She is at retirement age and went in for a routine…read moreeye exam after not seeing an eye doctor for many years, assuming her vision was fine. Dr. Chi performed a very comprehensive exam and took the time to explain her prognosis in detail, which really put my mom at ease. She left feeling like she had an "upgrade" in her vision with her new lenses. I would definitely recommend Dr. Amy Chi to anyone considering an eye exam.

I have been going to this office for many years, but now I am considering changing the place…read more After my annual exam, when I came to pick up my glasses for the first time, I couldn't take them because my vision was blurry and I couldn't see clearly. I returned for a re-examination and waited another two weeks. When I came back today to pick up the new glasses, the frame was extremely wide. The staff tried to adjust it, but it didn't help. When I asked to try another pair (wanted to compare) I was told that it was only the display frame and that if I wanted a brand-new one, I needed to specify that. This was the first time in all the years I've been a patient that I heard something like this. I said that a brand-new frame would be great. I paid over $400 after insurance (which is very good), and now I'm expected to accept glasses that will only become wider after a few weeks of wear. I am very disappointed with how everything turned out and am seriously considering changing to a different place. I hope the manager will help to resolve the issue, as I was told today that the manager will contact me next week

Been going here for years and this is a family and patient first oriented clinic. Always happy to…read moretalk 9ers with the Dr :) .

The staff here is very friendly and professional! They help explain the process during the exam and…read morethe financing/insurance coverage also. Pricilla was very helpful in explaining my insurance coverage and in choosing out a proper pair of frames. The office is also very nice and clean. I've gotten a few pairs of glasses here, I would recommend them for your eye glass needs.

I've always found it difficult to find a good optometrist, as I feel most places constantly try to…read moreget you to add on tests by scaring you about your visual health. However, after my appointment with Dr. Ruiz, I can no longer say that! Dr. Ruiz was extremely personable, helpful, and just very kind overall. He really took his time addressing all my questions and concerns, and I didn't feel that he was trying to squeeze some extra money out of me. It was actual quite the opposite, as he even reminded me to get my rebate! Apart from Dr. Ruiz, the rest of the staff I had the opportunity to interact with were super kind as well. So, thank you to Dr. Ruiz and the rest of Total Vision Campbell!

I know for a fact I did not book an appointment for a contact fitting, yet somehow, my patient…read moresheet says "contacts" on it. I am not only confused, I am convinced this was done on purpose. Dr. Ruiz is so great, I wish I could give more stars to compliment his expertise, but this is one of those bricks-and-mortar stores that reminds you why places like Costco are excelling.

Whoever came up with this business is an absolute genius!…read more I had two glasses that I had broken the frame and thought that was it. I really liked them and one was a very expensive frame. While at my optometrist I was recommended Vision Eyeglass Repair at 1144 S Winchester Blvd, Ste D, San Jose, CA 95128 Upon arrival, I found parking to be a bit challenging as this is a house. There is good ADA parking on the driveway. All business is done through a modified front wood door with an access window cut into it. The grounds are kept very clean and the business appears to be run by an older man and woman. I had a short wait, as there were two customers ahead of me. I learned that he tries to repair while you wait. The lady assured me he would be with me soon. Five minutes later I met the gentleman and showed him my broken glasses. He told me they could be repaired but involved repairing the hinges and other items. He gave me a price quote-which I felt was very fair considering the damage. I paid up front (they do take credit cards) and I told him he could have them for a few days. I came back a few days later and the glasses looked great. The lenses were clean, nothing was loose, the repairs looked great! I was so happy-that's why im doing this review. I HIGHLY RECOMMEND this business!

There is a reason this wonderful business gets a five star review! They are friendly, helpful, and…read morefixed my problem other places couldn't! I was looking for a place to replace my lens on my pair of sunglasses. All of the businesses I went to either couldn't do it or ruined my frames trying to do it. Vision eyeglass repair was able to fix my frame AND put the lens in within a few hours! I would definitely recommend this business for eyeglass repair. Note BRING CASH. I don't think they take card.

I needed to get my eye checked out as I had a minor eye injury and couldn't make it over to my…read moreusual optometry office since they were on the other side of town. I called the night before in hopes they could squeeze me in but I understood it was last minute and they were able to make me an appointment for the next day. I arrived for my appointment with some time to spare to fill out any paperwork since I was a new patient. The young man at the front desk was very nice and throughly went over what information was needed and my copay amount through my insurance. Dr. Hwang completed my eye exam and she was very thorough. Luckily my injury was minor but I'll be back for a follow up appointment. I decided to make them my primary optometrist office moving forward since they're a lot closer to my home and I had a great patient experience. I recommend their office!

Dr. Kitajima is great! You can tell he is passionate about his job. He explains everything very…read morepatiently. I hadn't had an eye exam for many years and I am so glad I have found my new optometrist! The staff is also welcoming, and they have a good selection of sunglasses! I was able to get a Kate Spade pair with insurance discount, so very nice. I will be back for my next eye check!

Came here to get a new pair of prescription glasses. I have been eyeing these snoopy collab glasses…read morefor a while now. John was a wonderful! He helped me find the specific pair of glasses I wanted. The QR code said it was sold out, but he went out of his way to dig through their inventory and find it for me. He even made to to double check it was the exact same pair as the display. The wait wasn't too shabby, and I just did some shopping while I waited for my glasses to be ready. These glasses cost about $200, which is kind of pricey. But, I pay for glasses at my optometrist for about the same pricey anyway. At least I got a pair that is super cute and fits my look.

My favorite glasses store!…read more Found my favorite pair of glasses here. I used to wear dark thick frames but I recently transitioned to softer colored frames. These make a difference! It softens my look and honestly goes with any outfit! Highly recommend this frame type and color! I have multiple pairs and you can reuse the frame if you want to change the power of your lenses.

I came here with my son who needed his glasses fit better last year. We It's a smaller store than…read moretheir Palo Alto store. Parking is never easy. There was one attendant who helped us. 2/8/26

I've been going to this Warby Parker for awhile as you can tell when I first left a review over 3…read moreyears ago. Last year, I came here, but I decided not to leave a review even if their customer service was bad. As I thought, maybe it was an off way. But today's experience was the same as last years. Today, I walked around to check out the merchandise. No one greeted me or asked if I needed help. I was in the store for about 10 minutes and no one checked in to see if they could help me. I love the eyewear of the brand which is why it is the place I get my glasses. It's wild to me that the same experience that happened last year happened today - no greeting, no one asked if I needed help. But the weird thing is they greeted other people and asked them they needed help. Two years in a row of no customer service is wild. I'm sorry, but it makes no sense there's no customer service when they have at least 4 employees in the store. Y'all are not that busy. One of them was even using the table in the center to do a few push ups LOL. Really I don't understand this location except they have no customer service here. Literally don't know why they ignore me here because they did welcome other people coming in. Is it how I look? I already knew I was going to get the same glasses from last year and my prescription is the same. Easy sale, but I suppose they didn't want the sale. I've been in here for 15 minutes now and even sat on the couch to see if anyone would help, but nope. At least, I had time to write this review. I'm just going to walk over to their other store in the mall. Didn't even realize there was a Warby Parker there. Not coming back to this location again.

Having been to many optometrists over my 60 years, I can confidently say Dr. Shui is the best. She…read morepatiently heard my prior diagnosis, then performed precise testing to confirm its accuracy and provide clear diagnostics. Most recommended.

Friendly people, Doctor takes all the time necessary and explains what she is doing and why.read more

I showed up early and they got me checked in right away. The front staff worked smoothly and even…read moreasked if I needed help with anything. The waiting area was simple but clean. I didn't have to sit there long before being called back.

We were late for my son's eye appointment due to the rain and heavy traffic but Dr. Avni Shah…read moredidn't hesitate to help us. She was very understanding. She evaluated my son with gentle and compassion. Her team were kind and professional like her. When we picked up his glasses we were assisted by an African American gentleman-we didn't catch his name. He is very kind, helpful and very friendly. Thanks to your team!!!!