Very good. Extremely capable and friendly doctor and staff. Over many years, for me and family members, they have been wonderful. I've had only one disappointment: recently a pair of my glasses was warranted for 2 years and after exactly 2 years the UV coating started coming off, rendering them unusable, with no recourse but to order new glasses. This was not the doctor's or office's "fault", but I'm disappointed they are using what seems like a sub-par contracted lab to make my glasses. I still give them 5 stars because of such a long positive experience. read more

Dr. Nancy and Luann continue to provide exemplary care with my follow up appointments. I just had new lenses placed, with a new Rx, into an old pair of frames to serve as readers. I had to go back to Union Optometry a couple of times to get my Rx further dialed in as I was still having some eye strain and blurring when trying to focus on my computer and phone. My eyes are VERY sensitive. Dr. Nancy was so patient and wanted to ensure everything was right this time. The lenses are perfect now. I also bought sunglasses with Rx lenses from Union and the lenses are nicely done, both in my sunglasses and in my reading frames. The surface polish is done well. Continue to highly recommend Union Optometry! read more

I can't stand going to the eye dr, but Dr. Ngo is so gentle and patient (I'm not the best eye patient), and LuAnn is wonderful. If you're in search of a new optometrist then I would definitely go to Union Optometry. read more

Great service and attention.i bought two pairs of glasses as part of my FSA funds. Great

So... I hadn't seen an eye doctor in 9 years.... for various reasons. I've always had bad eyesight since I was a child, so I guess one reason was I dreaded bad news... second reason was because it was so hard for me to have enough leave at work to take care of me... and third reason was, even though I was using contacts and my prescription expired 8 years ago, I was getting contacts from Taiwan since there is no prescription needed to buy there.... Due to Covid, nobody in my family has been able to go to Taiwan, so I was running out of contacts and I didn't have an updated prescription. Also, I will admit, one of my goals this year is to take care of my health more, since I've been putting it off due to needing time off work. I found this place off Yelp with great reviews, so I called to make an appointment. They were able to check my insurance beforehand to make sure I could go there. Appointment making was easy. On the day of, I realized the place was on a busy street, but there were no cars in the front so I parked there, but there is only a couple spots up there and it has a fairly large dip. I saw they have parking spots in the back, so I may try there next time! When I came in, they had me fill out an intake sheet, then I went back to see Dr. Ngo. She was a bit shocked I hadn't been to the eye doctor in so long, but she did a thorough job in going through my history and testing my vision, as well as looking in the back of my eye and I'm sure I forgot what else we did. She was very efficient and very kind, and didn't blink an eye when I told her all my stories. After she was done, I went out to pick out some glasses. The lady in front who helped me was great as well and knew exactly what to recommend me based on my large prescription and she helped me pick out some glasses. Then she told me to go outside and take a selfie with the glasses I picked out to make sure it looked good without my mask on -- which made me laugh, but I agree, that's a very important point! I am not sure how many people can say they love going to the eye doctor, but I love this place and would definitely recommend. I felt very cared for here! read more

I started going to Union Optometry 2 years ago. Both Dr. Ngo and LuAnn are an amazing team. LuAnn picked out two frames for me that I probably wouldn't have selected on my own. She helped me again recently on some new frames. They are very friendly, personable, with exceptional customer service. read more

Cute little place that is shared with a dental office right off Union near Los Gatos. About the doctor: she was very nice, thorough and did not rush my appointment. From my past experiences at other places, I always feel rushed. She schedules one patient at a time and doesn't run back and forth between them. This is a solid practice for sure! About the location: it's in a really nice area and as I mentioned, it is shared with a dental office. Only complaint is the parking is in the back. There are empty spots in the front but you'll scratch the front of your car when you back out. You'll have to back out quickly since there is always incoming cars. They accept VSP and will confirm coverage prior to your appointment. I would definitely come back read more

I chose Union Optometry because I live in the area and was looking for a new Optometrist after having multiple years of negative experiences with my previous Dr/staff. Loanne & Dr. Ngo are both very pleasant and I appreciated the straightforward and comfortable experience. Dr. Ngo was very personable and informed me of the options I had for contacts based on my eye exam. I left confident that I will continue to come here and will refer my boyfriend as well. read more

My review was for the service I received while purchasing my prescription eyeglasses. The lady that helped me went above and beyond! When I first called to talk about my insurance coverage the lady told me she would call for me and find out, 5 min later she called me back and had all the info I needed. I came in a few days later to try on some frames and the lady was extremely patient with me, I was being really picky and couldn't decide. She even called ray bands to see if they had a color I wanted, I could tell that she really wanted me to have what I wanted. So overall even though I never saw the doc here, if this was just a taste of the amazing customer service, I definitely found my new eye doctor. read more

I have to write another review -- Dr. Ngo and her practice is just amazing. I recently got Lasik and right before, my eyes were going crazy ... dry eyes, little irritants stuck in there, red eyes, etc. I was freaking out but Dr. Ngo would always pencil me in to make sure everything was okay. Post-Lasik, she would check in on me and ask how I'm doing, even offering to have me visit multiple times outside of our scheduled appointments if needed. Dr. Ngo is caring, patient, and truly a compassionate person. I would recommend being her patient , she's the best! read more

I'm new to the area and it's been a few years since I've been to an optometrist. Dr. Nancy Ngo is amazing! She made me feel so comfortable and took the time to explain everything as I was getting contacts for the first time. The woman at the front desk is also very welcoming and helpful. read more

This is a wonderful eye doctor. They have a large selection of frames and contact lenses. It's also convenient that they have a dentist in the same building, they're actually sisters. :) read more

4 stars for the optometrist. Had issues filling the prescription for glasses they sold me. I bought a frame, and it turns out that if you want glass for your glasses they should not sell you the frames that won't fit the glass. The frames were really expensive, I believe that's what move them to sell them to me. When we tried to have the lab put the prescription in the frames. I had to come in and pick new frames. It was a waste of time. And delayed me getting my prescription glasses which was the important thing. Not paying for expensive frames that don't fit, with my prescription. Which soured me on the whole eyeglass framed selling situation. Now I just buy used glasses, and put my lenses in it. They always warn you that your glasses might break. This is not happened to me and easily I've gotten 10 glasses by this method. read more

Went here based on my wife's recommendation. Dr. Nancy and Loanne are fantastic. Dr. Nancy's eye exam was amazingly comprehensive and the least uncomfortable I've had ever. She was fun, informative and showed me clearly (ha-ha) how my new prescription would be better for me despite being lower strength. In the office, Loanne helped me pick new frames withij minutes that were exactly what I wanted and loved. For the first time I feel my new frames will be better compared with earlier where I got used to the new ones. She explained the options with our insurance and paperwork took five minutes. Highly recommend. read more

Dr.Ngo is such a nice person. She is very generous with her time and attention. She will listen to your concerns and treat you like you are family. I highly recommend her. read more

Best optometrist in the area! I've always enjoyed my experiences here and have referred several people. They're super friendly, knowledgable, caring, and make every process easy. Unfortunately, my insurance has changed and I am no longer covered here but I still come when I can get away with it, that's how much I like this place. :) read more

I love coming here! Dr. Ngo is great. She's super friendly, accommodating and very knowledgeable. I used to loathe going to the eye doctor because they usually yell at me or tell me how awful my eyesight is and then tack on a bajillion extra dollars to my lens since I have to get special lens for my glasses (that insurance doesn't cover, naturally). But I seriously enjoy every visit I have with Dr. Ngo. She takes the time to hear what your needs are, understand how your eyewear is currently fitting and does a thorough examination to make sure the prescription is correct. And she's helped me pick out glasses twice! Seriously - she's even had another patient waiting, but she'll still wait with me in the lobby and give me advice on what frames look best with my face shape. My latest pair of glasses are great - they're my favorite, ever! I don't know how pricing works with optometrists, but somehow, she makes it really affordable. I pay less for a pair of glasses and a year's supply of contacts here at Union Optometry than I used to pay at other places. I still have to pay extra for my lens (stupid bad eyesight) but Luanne (the cutest receptionist ever) thoroughly explained the difference between each lens type and why it's important that I picked a certain one (and also why it costs more). I appreciated Luanne's helpfulness and therefore was more willing to pay for the extra for the anti-glare, scratch-resistant coating. Oh, and Dr. Ngo gives discounts for referrals - for you being referred to her, or if you refer someone else to her. You can tell she takes customer service very seriously. Totally recommend Union Optometry! :) read more

I love coming here. I always am a little nervous before an eye exam/ but every time I walk in the doors - the staff is so personable and sincere in greeting me/ they make me feel comfortable and stress free and my worries float away. When making an appointment - they are very flexible with my schedule and take their time at my appointments to listen to all my concerns and questions. I always feel like I am given the most thorough eye exams and their prices on eye glasses are extremely reasonable. Patient for life. Wouldn't want to go anywhere else . read more

The Doctor and the nurse are super friendly, professional. The price for glasses are always very affordable.

This is my first review on this site. I use Yelp relatively often, but never bothered creating an account. After my visit to Union Optometry, I simply felt the need to write this post so I could share my experience. I set up an appointment for my dad who is almost 80 years old and suffers from some serious eye conditions. His retina specialist suggested to see optometrist to check his glasses prescription and get second opinion. Doctor Ngo determined that existing prescription was very close and that my dad did not need new pair of glasses. She said that she could not justify "selling us another pair of glasses". Even when asked about reading glasses, she suggested to get pair online or at convenience store since it would be cheaper. She explained that his prescription was so low that he would not see significant difference if he bought more expensive reading glasses from her store. Since my dad already used his insurance allowance, we had to pay out of pocket for exam. Dr. Ngo charged us very symbolic sum and refused to take any more money. Dr. Ngo was very patient, professional and knowledgeable, ready to answer all of our questions, but that is what you would normally expect of any optometrist. What I did not expect was level of compassion and integrity even if it would mean less money for her business. I wear glasses myself, and other places usually try to push more expensive overpriced frames and lenses. This was entirely new experience for me. I found this place by a chance and will wholeheartedly recommend it to all my friends and colleagues. read more

I used to go Costco optometry, however after not being comfortable with my contacts and going back and to my doctor I gave up on contacts. I came across Union Optometry and Dr Ngo out of convenience of being close to my house. On my first visit I did more vision test than all my visits at Costco. Dr Ngo was great she convinced me to try contacts again and she walked me through so many contacts and samples that I finally found the best fit. She spend alot of time with me on picking the perfect contact and glasses. I am a huge fan. read more

Union Optometry - View from the seat - Optometrists Near Me - San Jose, California

Exceptional service! They went over and beyond to find out about my insurance coverage. Doctor was super nice and informative about my eyes. Ordered some super cute glasses with help from staff and it was delivered promptly. Also her sisters run a dental office in the same building who are amazing! Our family goes there. What a great family business! read more

Couldn't be happier with my experience. Staff was so warm and welcoming. I'm going back again this year

Dr. Ngo and her staff are WONDERFUL! Dr. Ngo has a wonderful personality, great sense of humor and a very calm demeanor. Her equipment is excellent and she always takes great care of myself and my friends. You get that "small town" feel when you are in her office with the right amount of personal attention - and you never feel like you're being rushed. I highly recommend this place :) read more

I'd been going to an optometrist across the street for the last several years, and it was "okay", about as okay as most bay area optometrists I've had. Checkup is pretty standard, then you get pushed to spend as much as possible out front. With as much as I was spending, I was amazed at how many problems I had with my glasses... prescription was off, wrong kind of lens material, bad advice on the type of frame/lens combinations which would work for higher prescriptions. While things always got worked out, I'd have to come by 5-6 times for every new pair of glasses or sunglasses. Union optometry (Dr. Ngo and Luanne at front-of-house) have been very friendly, better bedside manner, more helpful selecting frames, very reasonably priced, and not pushing the most expensive frames and lenses. Glad to finally find a good optometrist in the south bay. read more

The doc is thorough, provided detailed recommendations for possible follow-up with other specialists. The team is very flexible for appointments and the selections and options for glasses is very good. read more

My wife and I have been patients of Dr. Ngo at Union Optometry for the past couple years and are very pleased with their availability, attention to clients and the extra care the staff provides. Thank you. read more

I have seen many optometrists in my life. This is the best place I have ever been. There was no wait time and the doctor was incredibly thorough. In fact, I don't think I've ever had my eyes checked this thoroughly before in my life. I'd had issues with my last prescription from a previous doctor and she went above and beyond to make sure I got the right one this time. I highly recommend this place. read more

Found Union Optometry on Yelp of course, its very close to where I live so that along with the excellent yelp rating made the decision easy. When I showed up for my appointment Nancy was ready to start the examination after I filled out some paperwork. In summary Nancy is very friendly, professional and thorough the entire process was quick and painless. read more

Great optometrist. I feel like I discovered a hidden gem here with Dr. Ngo and staff. Got our daughter into some new glasses and they worked with our insurance easily, and provided service with a personal touch. read more

Hi , I am very happy with the services I received with Dr. Ngo. I used to have the consistent low number for my eye glasses for almost 15 year. This time when I got my eye checkup ( first time with Dr. Ngo ) , I found that my no. is much more than what I have been wearing and that might be also the reason for feeling more headache recently.I asked her couple of more times to make sure if the no. she gave me is really I needed . She patiently checked me every time and asked to try out some middle range no, May be I am not adaptive to such a big increment. But finally I was okay with the new no. she gave . Dr. and the staff is kind and does listen to our concerns. Definitely worth trying ..... read more

I just visited Uniion Optometry for the first time yesterday. What a clean, professional and excellent experience. I had a wonderful visit, and I'm so looking forward to getting my new classes. Thanks so much, Union Optometry!! :) read more

This office and doctor really are 5 star worthy! I'm a bit squeamish about seeing the optometrist usually, but no more. Dr. Ngo and her staff are kind, knowledgeable and engaging. The doctor explained each of the tests she performed in a way that I could understand. She consulted with me after about what I wanted - contacts, glasses, both - and I ordered with the woman at the front desk. The entire appointment went quickly and easily. Bonus: everyone in the entire office genuinely seemed happy to be at work. Cannot recommend this place enough! read more

I hate when I go to the optometrist and they don't tell you that they will charge you for, like a retina scan our something else. Union Optometry is very honest and they do not try to pull gimmicks like this. Very friendly and no pressure staff. Highly recommend them! read more

I am a VERY picky person when it comes to my glasses. I have worn them since the 5th grade (yep about 50 years ago). So many of the shops just want to "push you through" the exam and then have you just pick what we have on the shelf and we'll get them made. THEN the people that work there have no idea of how to truly adjust frames. Yep a little cynical, so I had searched for a new Optometry shop to use. When I research, I really do... I actually go into the shop and ask questions of the Owner/Dr/Tech and see how they are personally and how they are able to actually do their job. The last pair I owned, I kept for too long, had to order new temple pieces for them and had repaired nose pad. The last shop I had gone to retired. I had looked for a few years. I got an exam and two pairs of new glasses with Union Optometry and I could not be happier. Dr Ngo is patient, exam is very complete and a pleasant person. LoAnne (?), the tech, knows what she is doing and I am very happy with her skill set in helping me through the painful process of picking new frames and with her being able to adjust the frames all during the past year that I have had these. I would recommend giving them a try, you will not be disappointed. read more

My whole family goes to Dr. Ngo for Optometry. She is super friendly, very smart and is great with kids. We really enjoy coming here and I trust her for the exams and recommended eyewear. Awesome! read more

Absolutely love this office. Great service!

Dr.Ngo is fabulous! The customer service is wonderful. My brother and I have both purchased glasses here. Dr. Ngo is extremely professional and knowledgeable. She is also very good at offering suggestions when it comes to which frames look good on her patients. I have purchased two pairs from her and she has helped me select them. My brother has a difficult time selecting frames that flatter him, so Dr.Ngo custom ordered some frames from the catalog. They go the extra mile! I recently ordered my third pair-some Gucci sunglasses. Maylin called to let me know they had arrived. She is also very customer service oriented and helpful. read more

Fantastic service with patience in picking frames for my hard to fit head. Turnaround time to get your orders back was very fast.

I am so pleased with this office. When i called they set up an appointment the same day. When I walked in they were really nice. You can tell when some one enjoys there job and she has a great sence of humor. She was very thorough with my examination and it didn't take very long as a first time patient exam. She ordered my contacts and did rush delivery without me asking for no extra charge and on the first attempt she got them perfect. My old optometrist retired and was great also but I am happy to find a great replacement. (don't go to Costco almaden. Terrible) read more