I've always found it difficult to find a good optometrist, as I feel most places constantly try to get you to add on tests by scaring you about your visual health. However, after my appointment with Dr. Ruiz, I can no longer say that! Dr. Ruiz was extremely personable, helpful, and just very kind overall. He really took his time addressing all my questions and concerns, and I didn't feel that he was trying to squeeze some extra money out of me. It was actual quite the opposite, as he even reminded me to get my rebate! Apart from Dr. Ruiz, the rest of the staff I had the opportunity to interact with were super kind as well. So, thank you to Dr. Ruiz and the rest of Total Vision Campbell! read more

I know for a fact I did not book an appointment for a contact fitting, yet somehow, my patient sheet says "contacts" on it. I am not only confused, I am convinced this was done on purpose. Dr. Ruiz is so great, I wish I could give more stars to compliment his expertise, but this is one of those bricks-and-mortar stores that reminds you why places like Costco are excelling. read more

A great optometrist office with a very friendly staff, an excellent selection of frames and even better customer service! Make sure to ask for Ulysses. read more

This was my second time going to this particular, Eye, Dr, and the gentleman I spoke with was very helpful since I technically made the wrong type of eye doctor appointment. Lol apparently I need to see a medical eye doctor in order for them to check out my eyes before I start a new prescription medication. This particular doctor was really nice and Did the examination for me anyways granted I'll have to make another appointment with my PCP and then see another eye doctor. Well, at the appointment I could pay extra, I think it was 40 or $60? Yet I decided to do the picture of the backside of my eye to see if I would potentially have anything wrong. I decided to do that just because I haven't been to an eye doctor in about five years. Turns out the picture showed that I will need reading glasses in the next 10 to 15 years! So cool!! I didn't know cameras could project that! Science is amazing! I forget the eye doctors name. But I know they told me he was the Chinese doctor. I'm not too sure if he is actually Chinese or just speaks Mandarin and or Cantonese, but certain people requested him. I will have her say he was a younger looking Asian gentleman, who is very helpful!! I will definitely come back here again! read more

Total Vision Campbell - 1st Eye Doctor appt. In 3 years. Hee - Optometrists Near Me - Campbell, California

Yesterday, the left temple loosened and part of the hinge fell off of my main pair of glasses. I stopped by during my lunch hour and the very nice female technician found the piece and repaired my glasses in about 15 minutes. I was impressed! read more

A thousand percent recommend Dr. Chang; he is super intelligent, patient, and ultra nice. He answers all my silly questions and has such a great sense of humor. I've been coming to him for three years and I am so glad he was accepting new patients. I get contact and eyeglass exams from him. The staff is also very friendly too, at least everyone I've encountered. I adore Oscar who has assisted me many times with contact lens offering. Oscar is super sweet and a joy to chat with too! I appreciate the text messsage/call reminders. read more

I arrived 20 mins before my appointment. I did check in at front desk. Waited 30 mins for my appointment. Till they called my phone and found out I was waiting in the lobby. It turned out the front desk forgot to inform the nurse that I have arrived. The nurse was almost moved to the next patient. No apologies at all. read more

This place no longer takes arguably the largest insurance network of VSP?!? What is worse is they don't tell you and just say that your insurance only covers less than half of the benefits. But that is only because they don't take VSP! I had NO idea about this and they also sneakily don't tell you. I had to dig really hard asking why my coverage was so low until finally the optician said VSP is not taken. Just be straight and don't rob your patients of their benefits !!! read more

Dr. Yu is very kind and helpful. My prescription requires a prism and that is sometimes difficult to get right on the first try. Unfortunately she only works Saturdays, so it is not always the most convenient, but she definitely listens to any concerns you may have. read more

Office was clean and staff were friendly. Doctor took time to listen to what I was going through and explained things clearly. The check up was thorough and didn't feel rushed. Overall it felt like they cared and not just pushing me through like a number. Will probably return. read more

My previous optometrist moved so I had to find a new one close by our house (thank you Yelp). They took my info over the phone so nothing was required at the appointment. The building looks a little sketchy from the outside, but once inside it is a bright and clean office. I arrived a couple minutes late, and was almost immediately taken back. My preliminary exams took less than 10 minutes and within 15 minutes of my arrival I met with Dr. Chang. He is awesome, super easy to talk to, and explained something I had asked several optometrists previously in a way that actually made sense. At checkout their front desk staff was amazing: they gave me my prescription and never put any pressure on me to look at glasses before they gave it to me. I was out the door in 38 minutes, unquestionably a record for a doctor visit of any kind. I have found my new optometrist! read more

Great, friendly service. We went there in an emergency and Dr Chang was outstanding. Very patient and explained the problem well. Gave us a prescription and follow up instructions. I really appreciated them and would definitely recommend. read more

I really like my optometrist. BUT, since Family Eyecare Center was bought some years ago the business practices have signficantly deteriorated. $1000 for a fairly complicated pair of lenses is insane. Roughly double the cost from a few years ago. Other practices are just annoying, like a 3% fee for using a credit card. read more

I am surprised how highly rated this place is on Yelp. First the good: Dr. Lum was so personable and an excellent communicator. The eye tech was efficient as well. Now for the opportunities: I found this place to be a bit disorganized. I booked an appointment online and even had a follow-up call for insurance info but when I arrived, it was as if I was starting the whole process all over again. The bigger thing to me is that the establishment is quite dated--dingy carpet, dirty walls, and just worn out and tired overall. Furthermore, the building is not particularly friendly toward seniors and those with disabilities. The parking structure is under the building but has no elevator. Instead you need to take a ramp on the side of the building and wind around to the back and then to the front again. Overall the place really could use a modernization or facelift. And I'm surprised that they still use paper records. read more

Total Vision Campbell - Optometrists Near Me - Campbell, California

They will not return my call or my message to get my records sent to me. They are a medical establishment, and they need to be able to send records. This is basic. read more

We love Dr. Chang, but his supportive staff is horrible and the review is for them - this occurred 18 months ago. We are going on day 3 and unable to order and pay for contact lenses and two glasses and one frame for me and my kids because of their massive screwups in the order and the bill. The receipt is a disaster. Contacts ordered under the wrong patient thus billed to insurance under wrong name. Three orders of glasses lenses for my daughter because they kept screwing up and multiple revisions. Optical department staff member literally rolled her eyes as we arrived to purchase glasses because it was late. Is it my fault my appointments were at 5 and 5:30pm?!?!!? Then she proceeded to rush, screw up after submitting authorization to the insurances and then ran out and went home without it being resolved. Boy do I wish I caught her name (Jessica). Her colleague (Laila) tried to clean it up but it was too much of a mess so they sent us home promising to have it fixed and would call me the next day for payment. Yeah, no call. No cleanup. I could go on and on. And they NEVER CALL BACK when they say they are going to. Lots of promises and no delivery. So as long as you are going just for an exam and not planning to make any purchases, then Family Eye Care Center is perfect for you. read more

Sadly my favorite doctor retired and the practice has been taken over by a large company. The friendly staff and doctors I had come to love the past 25 years are not here anymore. It's a fine practice but it has definitely lost some of the people who made it so special. read more

The founding doctors have retired, the practice was sold and changed names. The experience when I last went was less than awesome and I have stopped going there. Prices are high, delivery of glasses was slow, and they seemed to be quite intent on upselling every customer. Some of the reception desk staff were brusque and humorless (not all). And as I already noted, the founding excellent optometrists have retired or moved away. In short, the excellent optical care I was receiving was no longer present, which left the bad taste of them not accepting VSP plans for quite a while, and expensive, slow delivery. I've found a better run, friendly INEXPENSIVE place to get great care and glasses in Los Gatos. Indeed, I got two pair of prescription glasses and an eye exam for less than it cost me to get a single pair of glasses... and that is WITHOUT charging my VSP! read more

Dr. Chang is a thorough, trustworthy and patient clinician. He is kind and is patient in answering questions, particularly making sure I understand the nuances of my son's eye evaluation. The optical department is really good in making sure we have the eyewear that looks great and fits our budget. I wholeheartedly recommend Dr Chang and Dr Ruiz read more

I recently went to the Family Eyecare Center for an eye examination and new glasses. I was extremely disappointed, and will not go back. I found Dr.Lum to be hurried in the exam and rude in demeanor. There was no eye dilation, no test for glaucoma, and the test for my near vision consisted of Dr. Lum handing me a nearby brochure and asking me to read it. I was appalled!! I will definitely trust my vision to a more reputable company. read more

Not the same. Front desk and people answering phones are just not personal, friendly nor are they efficient. They are also rude and inflexible. The front desk would NOT make an appointment over the phone without my insurance. Yet they had both my health and eye insurance on file since I have been coming here for 3 decades.I had not changed insurance in over 5 years It's ok, but the entire organization appears to me they have allotted no more than 10 min max with each patient and there is this feeling of being rushed through THEIR process. And then they encourage eyeglass purchase and try to suck you on maximum contact buy "for a deal" it's not really a great deal unless your eyes don't change. Ever. Meanwhile, the eyeglass selection is very subpar from where it use to be. Unless you don't care about nice glasses, take the glasses prescription and go elsewhere. read more

My whole family has been going to this eye center for few years now and have seen most of the doctors. All the doctors are very knowledgeable and nice and answers your concerns in a logical way. The front desk is also very helpful and I especially love their wide selection of brand glasses! While they are a tad expensive from other places, with insurance I don't mind using their facility just because of their large selection. The facility is huge so it's never too crowded and they did followed all covid protocol during the pandemic as well! read more

Amazing service! Dr. Albert Chang is very thorough, attentive and passionate about his work. He does a great job ensuring he gets an accurate prescription for your vision and complete eye care health. The support staff was very kind and helpful as well. read more

Chris was brilliant with his customer service skills. Made the experience of purchasing a replacement pair of Maui Jim sunglasses painless! I also decided to get a second pair of glasses. He helped me choose the perfect frame for my face. I totally enjoyed the experience! However, pricing was calculated incorrectly. I had to return. Ulysses did his magic. No extra cost because of a healthy discount. I would definitely recommend! I didn't even need an appointment! No waiting! read more

All old records were thrown out without notification. Family Eyecare had my full 35+ year medical history (physical folder). The new Total Vision only had my last two visits (digital record). The explanation I got from the staff was bizarre. "By California law we are only required to keep your medical records for 3 years!" - The staff member kept repeating this statement over and over again. - California minimum is 7 years and 10 years is recommended. Not 3 years. "You should have been notified about the records" - No email. No letter. No phone call. No digitization option. I wasn't given the chance to retrieve the folder. "This doctor isn't even here anymore and we had like 15 doctors go through here" - What does that have to do with my medical record? Did the doctor(s) take my folder?? "Only patient receipts were transferred over" - ??? No wonder my insurance dropped this place. Avoid at all cost. read more

Family Eyecare Center - AKA Total Sloppy Vision, Last year I had my family with this optician. Decent insurance so can receive two pairs of glasses per person. Four people so last year ordered eight pairs of glasses. Unfortunately, this year, the last three pairs were a mess. First received the incorrect orange color frame for my son, highlighted the errors, new pair was ordered, but unfortunately, they were also incorrect. Approx two months later, I received the pair of glasses we ordered, sloppy service The second pair I ordered for my daughter was totally incorrect and nothing like the frame she tried on. Again highlighted the error and was told a replacement would be shipped directly to my home. Never received it, called, and eventually, I had to drive to pick it up. The third pair were late. Called a few times, difficult to get through; highlighted glasses were urgent as my own pair had scratched; the excuse they were running late and that someone would call when ready. No one ever called. More continued sloppy service. Unfortunate, with this establishment, the Optometrists are professional, but the guys who supply the glasses and answer the phone are too unprofessional and sloppy. I will take my insurance plan to a more professional and thrustworthy establishment. read more

Part one - me Dr. Lum is incredible, he is as blind as I am, hahaha, so he understands the unique challenges with my eyesight. Our eye tech Chris was exceptional, taking the time to explain things to us. Now for the hard part... If you're VSP, and you're not needing medically necessary, please go somewhere else. VSP kicked them out of network, so they no longer can give you your full benefits. They've been very gracious during this time (they're in a lawsuit with VSP), so in the meantime they discount just about everything so that you still get your benefits. Except for medically necessary, they can only give you the out-of-benefit $250 towards your glasses/contacts. When you're a -12 contacts or -15 glasses, you're already spending a good $1500 for glasses so every bit of the medically necessary benefits are needed. So they can't honor the full benefit and if I claim the eye exam then I have to claim the contacts/glasses benefit at the same time. So, I had to pay full price for the exam and walk out with nothing, and have to find a new eye doctor within plan. My issue is that this was NOT disclosed until it was time to order the contacts. Part two - my son Know how usually a doctor's office lets you know when it's time to schedule an appointment? Not so here. So when I called to make him an appointment, we realized he hadn't seen anyone since 2022. Made him an appointment to get his eyes examined. He hadn't changed much and decided to get the same glasses he already had, and Chris was exceptional helping him with it. He explained with the VSP they would match the benefits with discounts so his glasses ended up under $500. Now for the hard part... Apparently there are two kinds of exams, one is for glasses, and one is for contacts. If you make an appointment for contacts, it includes the exam for glasses. So even though he was considering switching to contacts, we couldn't because he only had the glasses exam. Dr. Lum built Family Eyecare Center, it was his baby and it makes me sad to see how it's devolved now that it's part of Total Vision. He is the kindest man on the planet, and he knows his stuff, but right now, I'm not sure it's enough to continue using them especially since I can't get full benefits. If it wasn't for him, this would be a one star review. Chris was great but the issue is systemic. My two cents. read more

The service was horrible...I did eye exam in September and they told me they will place order for my contact lenses. Until now in December, never received, I called them and found out they never placed the order.. no apology at all. And couldn't solve my issues, give me tons of excuses like need this approval and will call me back blah blah, but never did. I followed 4 times, no one gave me the consistent answers. Sigh... read more

I had such a great experience here Ximena at the front desk was so helpful and had such great attitude definitely coming back.

Management is terrible, the doctors are good. Business has dropped off here steeply since it got new owners. I still go here to see the same guy I've known for years now, but I'm not sure I can recommend the place overall. read more

I have been taking my girls here for years and every year I wonder if I should look for a new place. I've seen a few doctors there and they are all ok, hence the two stars. But the front desk is unprofessional and rude. They handed me a wrong bill to pay for one of the girls today, although both girls had the same exact exam. When I tried to explain they argued back and didn't question their papers. I asked her to talk to the doctor to confirm the test we had, she came back to ask me how I made my appointment. As to blame me for the wrong bill she had. Never an apology. And before all that, when I asked for explanation of coverage, I got ignored and they moved to book me an appointment for next time. I will not go back. read more

Three whole years ago, I changed my legal name. Upon my next appointment with Dr. Ruiz, I informed the front desk of my legal name change. The next appointment, I saw my former name in the paper work print outs. I took that to the front desk and had them update the records properly to my legal name. I informed them that use of my former name is incredibly painful and alienating and to not retain any trace of it. My legal name is my name. Nothing else is allowed. Up until today, they used my legal name as I wanted and as is proper. When I walked into my appointment today, I checked in, was greeted by the front desk with my legal name and sat down. Ten minutes later, one of the technicians walked out and loudly called for my former name, three times, in front of other people. I figured maybe it was someone else. Then she called my last name and then my first name. It was then I knew that someone in the backroom was slyly anti-LGBT and chose to re-add my former name to my file on a side note. I looked at her paperwork and it said "Lastname, Firstname (former name)". This wasn't a mistake in the slightest -- the prior several appointments didn't have this issue. None of them had that trailing part of "(former name)". I informed them I was not doing business with them any more and left. I felt extremely upset and humiliated. I did everything in good faith, even walked them through the second appointment after my court ordered name change to ensure that I would not have to see that former name ever again. I was then assured that my former name was removed from the records and it was not relevant to preserve for any purposes. I believed that until today's appointment when that was proven without a shadow of a doubt to be false. I got an apology call where the technician admitted this was the second time it happened recently. Which actually solidifies my judgement that there's an anti-LGBT bigot within the staff setting up others for being treated badly through use of "also known as" addendums in their records. I talked to my family and we will no longer engage the services of this business. There's zero good faith explanation why my former name had to be **mentioned**, **retained** or **used** at all. Dr. Ruiz is a fine doctor but there's rot in his staff and my family will not tolerate abuse cloaked as ignorance from his staff. read more

What in the world is this place doing in business. Doctor was fine. However every peice of my experiance outside my eye exam was horrible. From the receptionists hanging up on me and constantly sending me to voice mail. To having the wrong prescription glasses made for me. Had to go back three times for adjustments. Then a month later received an additional bill that ended up being covered by my insurance. If your looking for eyewear that works and you need clear vision. GO ELSEWHERE. This office is severly unprofessional and does not deliver a good product. read more

Pros: They practice good sanitation with hand washing and masks Cons: They are very weird about costs and are reluctant to tell you if insurance covers something or not. I got a $40 "necessary" further eye exam (which insurance doesn't cover) without my permission. I had to probe them further to figure out this wasn't covered.Also, they made me wait and couldn't answer questions in a timely manner because there were "other patients waiting" read more

A star is too much for anyone who calls people at 8AM on a Saturday morning. They botched exams and stuck me without a wrong prescription I can't return or be compensated for. Plus a scammer has information from a visit with them and tried to extort me. Avoid this business! read more

My family and I were seeing Albert Chang for over 5 years. He is such a wonderful person and gives great feedback. Unfortunately, the staff at the front desk needs a lesson in customer service. Every single person behind the desk was very rude to my wife and myself. We put up with their attitudes for over a year and finally got fed up. We just recently changed eye doctors. Pricing on glasses and contacts are very high also. If you can deal with the kids at the front, your experience with Albert Chang will be awesome. read more

Doctors are good enough BUT ordering contacts and follow up customer service (takes MONTHS to get contacts, they don't follow up or return calls) is horrible enough that our family has given up on this place. read more

I'm a very satisfied customer, have been going there for four years now. I get a pretty thorough eye exam and the staff is quite friendly. Pretty happy with the glasses and frames I get, wouldn't really consider going elsewhere. read more

After a decade of being a patient at Family Eyecare Center I will never go back for the kind of abuse that the front office staff dishes out. Absolutely as rude, condescending and unprofessional as it gets. When I walked in the door I was yelled at across the room in a curt unwelcoming tone by the hard looking receptionist with the long straight black hair and dark cold eyes asked if I had an appointment. I said yes. The receptionist said "Name" as if it was prison roll call. I gave my name. A HIPPA VIOLATION! The receptionist said there is a problem with your insurance. We exchanged about that then I said it would have been nice if someone had called me. The receptionist said my notes said they did in an accusatory tone. I said they did not and asked for the date and confirmed no call on my phone log. I said I did not appreciate the push back that I had been a patient there for over 10 years and I deserve to be treated with respect. She said respect worked two ways. I told the receptionist I would treat her with respect if she would behave professionally. When the front office continue to fumble with finding my insurance coverage (as they have been able to do for over a decade) and as I stood there taking in the nasty glares from the classless receptionist. I let them know that I was severing my relationship with Family Eyecare Center after 10 years. I recall this office always being busy and a little wait, but it was empty. Indicative, I'm certain, of folks going somewhere else because who wants to PAY TOP $ TO PUT UP WITH BS! BECAUSE THAT'S WHAT YOU GET @ FAMILY EYECARE CENTER! read more

I gotta show Yelp love for Family Eyecare Center, my eyes peeps for the last 10+ years--especially with how well they're currently following the necessary safety measures. Last week I realized I was on my last pair of contacts and due for my annual visit, so I called and was able to get an appointment the very next day. Before entering the shop, an employee welcomed me outside, checked my temperature, gave me some hand sanitizer, and got me up to speed on how to check in and what to when entering. Then once inside, it was like a typical trip to the eye doctor...plus masks, social distancing, etc. Service is always top notch here. Everyone is friendly, makes you feel at ease, and answers any and every question. Found out I qualify for lasik, so now deciding if I wanna go through with it or not... read more