Beware of the no return policy! Total scam. Unused item purchase and had for 10 minutes. Not…read moresure about other Sport Nations, but stay away from the Springfield Town Center location. Limited selections!!!!

Thanks to the owner (Bobby) and his amazing assistant today, they are my holiday lifesavers!!!!…read more I wanted to get last minute sport themed pajamas or clothing and I called Sport nation with a prayer that they might have something for a Buffalo fan.... My hero's; they had both items and held them for me at the register! Such nice people on the phone and in person! Come here for great service and such a great assortment! Support local business over Dicks and Amazon.... Happy holiday hugs and thank you again.

Staff is not helpful at all. Signs say see someone for help. We are the only customers in the…read moreplace and two staff members are just hanging around at the cashier station gossiping with each other. I don't expect to be greeted when entering but after 20 minutes of looking you would think one would come help. They have no interest in helping or customer service skills. Bought elsewhere.

Dear Management - I hope you read this review and take it seriously. Your policies need to change…read moreor you will be out of business soon. Potential Customers - Read this review before considering purchases from this store. You won't believe how poorly we were treated. Consider, with your hard earned dollars, insisting on good customer service and shop elsewhere. Let me first say, that I'm a mother of two teenage daughters and when we discovered Chocolate we were thrilled. My daughters' school has 4 formal to semi-formal dances per year. By the time both daughters would graduate from high school that would be 32 dresses, plus accessories, plus alternations. I think by any standard I would be a good customer! This weekend our intention was to purchase a prom dress. We made several sections - yes, probably 7 to 8 dresses, but it's prom! You have to try things on to know what you will want. All the dresses we selected were between $150 - $200. Again, good customer, right? When we made our way to the dressing room, we were informed that a 'new policy' prevented trying on more than 3 dresses per day! And that if we wanted to try on more than that an appointment would be needed. What?!!?? I asked the lady if she remembered me and that we have bought many dresses here. Yes, she replied. We tried 3 dresses on and left the store with potential selections sitting untried on the rack. Further to this LUNACY, was that the store was empty. Every dressing room was OPEN. Not a single person trying on dresses. I won't be back - ever!!! As a business person, I can't understand policies that prevent customers from purchasing your products. Management - I say to you directly... what are you thinking? Why would you ever turn away a paying customer? A customer that already has a known track record of making purchases in your store. If you need to deal with people camping out and trying on dress after dress and not purchasing, do that. esta política es una locura!

I do really like this location! They are one of the bigger DSWs and it is well stocked and super…read moreclean & tidy, including the bathrooms. I also love that there are a decent amount of guys working at this location and not just all females. My biggest grip relates to the smaller feet girlies who are a size 6.5 or smaller, and I am the smaller. They tend to only stock one pair of smaller sizes, so if you don't get that golden coveted pair, forget it! They do have the option of ordering a pair online for you, or you can go online yourself, IF the have available what you are looking for but you don't know if you are going to like them or how they fit and if you are looking to walk away with shoes in hand then you are SOL. Also, it is disappointing that DSW has changed their clearance section pricing to only 30% off instead of the former 20-60% range. I found several pairs of so called clearance prices "marked down" but they literally had the exact same shoes on the main floor with the normal price the same as the "clearance" price. Scam!

They have a great selection here for shoes, much better than other DSW locations in the area! The…read moreemployees were helpful as well! They also had a very large selection of clearance shoes that are 30% off.

I Ordered a tension shower curtain rod that was priced at $50.00, on sale for $41.65, further…read morereduced to $24.99 with a Cyber Monday promotion. The item had a good rating on the site, from 20 reviews. The materials listed for the item were 96% steel and 4% plastic. The item had decorative end caps that hid the rubber feet that hold it against the wall. The 4% plastic that comprises the item was the entirety of the end caps. They were extremely thin, extremely brittle plastic. The lone item was shipped to me in a box that could have contained a quantity of 3-4 of this item. No bubble wrap or any kind of protective packaging was included and thus the item arrived with a fragile end cap destroyed. It turns out that all 20 of the reviews on the site were provided by people who received the item for free, as part of a promotion from a website called influenster.com in exchange for their review. When I set up a return for the item there was seemingly no option to request a replacement (not that I wanted another), and I was informed that $8.00 would be deducted from my refund to pay for the return shipping. This item was garbage that was overpriced at $24.99 or even the $19.37 that I'll be getting back. It was such a bad shopping experience that I sincerely feel like I was scammed. I will never do business with JCPenny again.

Lines are long due to them only putting 1 cashier maybe 2 but you can have up to 4 at the counter…read more Sales associates are extremely rude especially downstairs. You ask a question & they send you in the wrong direction. Upstairs the staff seemed customer service friendly. The cashier name NATALIE was very polite & she even offered to get the manager. I explained to her that I didnt want to hold her line up. **The is for Ms. NATALIE** **I WILL NOT BE SHOPPING HERE AGAIN***

Such a TERRIBLE costumer service I went yesterday with my boyfriend and asked a simple question and…read morethat lady didn't even look at me and answered so cold and mad. The store is nice but the workers need to learn some manners.

Terrible. Took my 7 year old daughter to get her ears pierced. First, the staff member doing the…read morepiercing couldn't find the center of my daughter's earlobes, where the holes should go. We finally got that squared away and pen marks where the holes should be. The piercer goes in for piercing number one... and gets her GLOVE stuck in with the earring, and then rips it out, pulling my daughters' ear along with it. I figure it's just terrible luck so I let her go for number 2. She pierces the second ear and says "OOPS!"-- the piercing was NOT on the mark where the center of the lobe should be. Now my daughter is panicking and crying because the piercer is very anxious, and offers to re-do the piercing on the spot because, she is so sorry that she "screwed it up." Try convincing a 7 year old that they need to have the second botched hole RE-pierced! It didn't happen, so we paid a crap ton of money (but don't worry, we could come back and have them re-pierced anytime!! HA!) and left with one bloody ear piercing and one uneven ear piercing. Then after we followed Claire's instructions and were allowed to change the earrings, we couldn't get the new earring in one of the holes, and then couldn't even get the original earring back in. So we let both holes close up because it was too painful to force the one in. Claire's stinks! Burn your money instead.

This store is okay. I do miss some of the really good animated penguin Christmas decorations…read more Didn't see them last year. My hope is this was a pandemic related supply side issue. Here you can get a variety of thoughtful gifts. Prices can be fairly high, and now most of the time for cards, I go to a dollar type of establishment. As for the store it's got nice employees. They seem content and helpful. Also it's very well organized. It has been here for sometime, and is a pretty good size for the shopping center. This does have a convenient location. If you're looking for a gift this could work.

This is our go-to Hallmark store for the Burke-West Springfield area. It is a well stocked store…read morelocated at the Burke Town Plaza shopping center. The wide array of Hallmark greeting cards is available here as well a a variety of gift items ranging from apparel to mugs. I've been able to find retirement and holiday gifts here. In the Holiday season, the full range of Hallmark ornaments can be found. The Lionel train, Disney, superhero, Barbie, vehicle, house and other themed ornaments are among them. There is always an interesting and tasty assortment of seasonal chocolates and nuts. Need I say that Hallmark Channel movie items are here? In the time of the Covid19 pandemic, social distancing is marked on the floors and masks are required. hand sanitizer is available for customers.

Stopped by on Friday 12/26 to get a new BT set for my new helmet. Cornilius and Linda were just…read morewonderful, they helped me picked the right set and even installed it for me (a perfect job too) at no extra charge ( I know other shops that will charge you $20 for this.) Cornilius/Linda, thank you both so much for your patience and excellent service.

Excellent service from Yassir and store manager Cornelius, who were attentive and professional…read morethroughout my visit. Yassir proactively addressed all my questions, demonstrating deep product knowledge, while Cornelius ensured a smooth shopping experience by coordinating with other staff and promptly resolving any minor issues. Alex was particularly courteous, assisting me with detailed product information and making sure all my needs were thoroughly met.