What an incredible experience while previewing the Boutique collection! Staff was extremely knowledgeable and Professional. The entire Boutique was very well kept and inviting! The selection is impressive! All the latest models and releases, Thanks again for the warm welcome! read more

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Awesome amazing service! So welcoming and informative. Really makes the shopping experience that much more enjoyable when the service matches the product. Located on the second floor towards the center of the shops head towards the carousel escalators it'll be right behind you once you reach the second floor. Nice seating area to enjoy a beverage and wait for the shopper in the family to finish. read more

Tag Heuer Boutique - Watches Near Me - Costa Mesa, California

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For Christmas I received a Tag Heuer smart watch from this store an it has been the bain of my existence. The first watch kept dropping an would not stay synced with my iPhone. After 2 hours in the Dallas Northpark store and switching to a new watch I was on my way again. It has been less than a month and this stupid watch does not record physical activity, does not sync messages, you can't respond to messages. It is such a ridiculous waste of $2,000. I have the watch back to the person that gave it it to me for Christmas and told them to use it or do what they could with it that I no longer wanted to be hassle with it. If they could go exchange it for something they'd like or try to use the crappy thing themselves. I apologized and feel bad but I feel worse every time I see the stupid watch not working. read more

Tag Heuer Boutique - Watches Near Me - Costa Mesa, California

I needed a battery replacement for my husband's Tag and was told it would take 2-3 MONTHS to get it back?! I'm not sure how this fits with their brand's motto, "Designed to Win," without a timely service/repair option. Why not contract with a local certified watch repair vendor for a more reasonable turnaround? read more

2nd time coming to this branch. Yara assisted us for both visits. She is super nice, accommodating, helpful in every way and has top notch customer service. If you're planning to visit or purchase a watch, look for her. read more

BEWARE there are NO REFUNDS I wish they had told me before I purchased a gold watch and received the same watch two days later for my birthday. Worst szoweiwnce ever!! read more

I wanted to thank Bobby at the South Coast Plaza for all the help with finding me the best option for my Formula 1 watch! The previous rubber one was not to my liking and this leather one is by far the best in my opinion! It makes shopping simple when customer service is held in high regard! Bobby made the process easy and kept me in the loop even when I was out of town!!! Great job! Thank you again! I will definitely return for another watch soon! read more

Tag Heuer Boutique - My formula one watch with new leather strap! - Watches Near Me - Costa Mesa, California

I came into the boutique looking forward to getting my Tag Heuer watch resized to fit my wrist after loosing a bit of weight. I kindly asked the staff if they would be able to resize the watch, but then they said they would only service it if it was still under warranty. I explained that it was probably no longer under warranty. The store was completely empty as they were all just sitting around at their desk. They did not even have the courtesy to resize a watch. This left a BAD taste in my mouth after receiving BAD service! read more

LOVE the service we get every time we go in. June is amazing and ensures you're taken care of well. She is always available and really comes through for you. We always have a great time working with Jose and Rene; they really bring that welcoming first class feel and professionalism that really makes your shopping experience that much more relaxed and easy. They take their time to answer any questions; they provide pertinent history behind time pieces being considered; and they bring a no pressure approach every time...all which helps when making an important purchase decision, such as buying a beautiful TAG Heuer watch. Highly recommend this location and their amazing team. read more

Tag Heuer Boutique - Service with class. - Watches Near Me - Costa Mesa, California

I had my Tag smart watch E4 serviced with them and the staff were very friendly and professional. They are very accomodating

Do not come here. The woman in the blazer had answered the phone and told me she would fix my watch, but then when I went, there would not, and they would not even order the piece. The other guy was sort of helpful, but she was arrogant despite me having bought three watches by this brand. 0 stars read more

We had a wonderful experience purchasing a watch from Yara Alhalabi in the Tag Heuer flagship store. My husband had called ahead and she was waiting for us. She was never pushy but explained the differences between each time piece. She treated us so well - with drinks and French macarons while we waited for the bracelet to be sized. I am so happy with my purchase. Then we went back months later to get my husband's watch serviced and were again treated so well. I highly recommend Yara. read more

Tag Heuer Boutique - Tag Link Collection - Watches Near Me - Costa Mesa, California

I love TAG and especially Patrick Buckley! I've never owned a watch of this caliber and Patrick made the experience an incredibly special one!!! My boyfriend brought me into the store under the guise that he was looking to add another TAG to his collection. Instead, he bought me a stunning, Ladies' link watch with diamonds! Patrick greeted us so warmly, made me feel welcomed and helped me find the perfect watch! I cannot say enough about Patrick and the entire staff at TAG South Coast Plaza! They are incredibly professional, knowledgeable and make you feel like a truly valued customer. Patrick followed up with me a few days after our purchase to ensure I loved my new watch! I DO!!!! It's stunning and I look forward to wearing it for years! TAG has a forever customer in me! p.s. I make it a point to stop into TAG and visit Patrick any time I'm at S. Coast Plaza. I'm always greeted with a warm smile and big hug! He's the best!!!!!! read more

Tag Heuer Boutique - Watches Near Me - Costa Mesa, California

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I sent a watch for estimate, very very disappointed with the fact the 1st agent on the phone told me a different scenario from the 2nd agent I talked to when I was ready to provide my CC info, under the impression that they will charge the whole service amounting to almost $800 AFTER the service was completed. I called again to provide my cc info, and I was told that I WILL HAVE TO PAY UPFRONT for a service before they start working on the watch. Almost $800!!! So now I'm super upset about the way this is being handled, the lady was not very helpful at all. I will definitely spread the word, I will tell my friends NOT to buy a TAG, as the after-sales service is TERRIBLE. My order number is AFS-22-016218 and I have declined the service. We will take our business someplace else!!! Pilar P. read more

Great service. Went here to pick up a strap for my watch, I was able to complete the purchase over the phone, they sent me a payment link to securely pay with my phone. Then I could just walk in and pick up the strap, they actually helped me install it. And I got to see the new Caliber E4 watch. read more

Tag Heuer Boutique - Watches Near Me - Costa Mesa, California

They have a friendly staff and welcome everyone who enters (cant say that about omega or IWC next door to them). They will actually let you try on all the watches, and no need for an appointment. This is how luxury watch buying should be. The Vacheron Constantin across the way keeps its doors shut, same with the A. Lange & Söhne and IWC. The only way high end watch brands will survive is if they inspire the next generation to ASPIRE. How do you convince people to buy a 10k+ watch if you won't openly welcome them in your store? Best experience I've ever had as a watch enthusiast, and when I start making bank I will buy from this location. I encourage others to do the same. read more

We love Patrick Buckley! He went above and beyond the call of duty. I out him through the wringer by asking him to deliver this beautiful watch to surprise my other half with this exquisite piece from Tag! Go see Patrick at South Coast Plaza and tell him Stazie and Alberto recommended him:) read more

Tag Heuer Boutique - Thank you, Patrick Buckley. He drove 4hrs to personally deliver this beauty and surprise Alberto with his new toy. - Watches Near Me - Costa Mesa, California

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Just run away from this store! Worst possible experience ever!!! I really wonder who hired this store manager. His rude, has no knowledge of his services and products, and knows nothing about the job and his responsibilities either. Interestingly when I contacted the Tag Heuer office, they mentioned they received several reports about the behavior and the way they do the business. The store team tells you any lies just to make the sales. After they got money they change everything. They don't accept returns even though they cleared during the sales process that they will do. They offer you every wrong info about the watch to conduct the sales and when you figure it out they won't accept the return and deny everything they said and offered during the sales process!!! I advise everyone just to run away from this store. Surprisingly this store is struggling financially only because of bad management and poor quality services by the staff and now after see it myself I can understand it why they're struggling! It's a shame such things are happening in such a brand's store. read more

My wife and I visited this store to have a battery replaced on our TAG diamond watch today. The associate informed us that it would be a 16 week wait for a battery change. As a retired executive of 30 years in the Luxury watch industry I can tell you that this is an unacceptable level of service for a entry level luxury brand. Frederic Arnault has a lot to be ashamed about here. This is an embarrassment for LVMH. read more

First watch buying experience and I walked into every store and browsed. When I walked into Tag Kiyono greeted me and immediately had all the answers I was looking for. The other stores had a pretentious feel to them but The Tag staff was incredible. Can't recommend them enough! read more

I spent several months debating which TAG I was wanting to purchase. Tawny was extremely patient and very supportive without being pushy. From the first time I went into the store to the day I made the purchase I was made aware of any changes in pricing or availability on the watch I was interested in. The day I went to purchase the watch I was greeted by two other TAG employees and they were both extremely friendly and made me feel very comfortable and answered all the questions. As for the watch itself, I absolutely love it and very happy I made the investment. read more

Was looking for a particular piece to add to the watch collection met a lady there named Kiyono she was upfront honest and very professional the type of service you expect from a magnificent watch maker, looking forward to doing more business with this brand and Kiyono. read more