Ivan is seriously the best at what he does. I've bought watches from him and also worked with him…read moreto sell a bunch of mine, and every time it's been smooth, honest, and just super easy. He always comes through with great buyers, fair deals, and you can tell he actually cares--not just about the sale, but about building real relationships. I'm really grateful for everything he's helped me with. If you're in CDM and into watches at all, Ivan is 100% the guy to go to.

Ivan is the man. He is available. He's got skills, always pleasant to work with. He has done work…read morefor me on at least four watches and I've been happy with the work every time. This is my go to guy.

Frank and family are a step above everyone else ive been too. I came in and he helped guide On a…read morefamily heirloom and actually casted about My piece and story and had more knowledge than the ridiculous store up at Grand Seiko at rodeo drive. Newly in to this watch world and it feels like car salesman Coming at me. Seiko Watch time and their family have got my business for life. I will only be going to Seiko Watch Time Zone for all my watch needs. Thank you Carsten

My husband found this shop while we were visiting the area. A busy place with exceptional service!…read moreWe came in to have a watch adjusted and ended up buying an additional watch! I also may have found a great Christmas gift for my Mom.

UPDATE: I wanted to update my review now that this situation has been resolved. While I was…read moreinitially disappointed with the condition of the watch and still believe the inspection process could have been more thorough, I really appreciate how the company ultimately handled my concerns. Customer service is extremely important to me, and their response genuinely changed how I feel about the overall experience. I don't believe anyone was intentionally trying to mislead me, and I want to give credit where it's deserved when a business listens to a customer and makes a genuine effort to make things right. I still think there is room for improvement in the inspection and quality-control process, particularly when describing the condition of a watch, but I appreciate the way they handled the situation in the end.

I've purchased two Rolex watches from Bob's Watches and also sold them a Rolex in the past, so I…read moreexpected a little more reasonable treatment as a repeat customer. I purchased my current Rolex from Bob's about eight months ago. The watch is in the same condition with no issues whatsoever. When I contacted them about trading it toward a Submariner, their initial offer was roughly $3,500 less than what they sold me the watch for just eight months earlier. Even after increasing their offer, I received better trade offers from companies I've never done business with before. Unfortunately, this also reminded me of my previous experience selling them a Rolex. They gave me an offer, I shipped them the watch, and after receiving it they reduced the offer by $500 because they claimed it needed buffing. I had never worn that watch, so I'm still not sure what exactly needed to be buffed. Reading other reviews, it appears I'm not the only person who has experienced an adjustment after Bob's receives a watch. I understand they're a business and need to make money on both sides of a transaction. But there's a reasonable spread, and then there's offering a repeat customer thousands less for a watch they sold him only eight months earlier. Their trade-in practices remind me more of a used car dealer than what I would expect from a high-end luxury watch dealer. After three transactions with Bob's, I'll be buying and selling my watches elsewhere going forward.

Who would have thought just three months later I got a call from Syngen again. This time it's my…read moreturn, an early birthday present to me. Syngen was very transparent from the start telling me that my dream watch was en route and that there are necessary steps I need to do before securing the watch. Sure enough a week later I went into purchase the most iconic Patek Philippe Nautilus 5811 and I couldn't be more excited. While I was there I had a chance to meet with Wei Lah, the store manager and spoke with her at length. Over all It was a pleasant experience and this team will deliver and keep their promises. I look forward to many more to come as my watch collecting continue.

I have a special place in my heart for Patek Philippe and this store has so many exquisite watches…read moreat this gorgeous store in the SCP. I want the blue PP in the window!! Who wants to buy me this bling-y blue beauty?

I had an amazing experience at the Rolex Boutique at South Coast Plaza. Steve helped me with my…read morepurchase and truly made the entire experience exceptional from start to finish. He was professional, knowledgeable, patient, and made sure I felt comfortable throughout the entire process. What stood out most was how welcoming and genuine Steve was. He took the time to answer all of my questions, explain everything thoroughly, and never made the experience feel rushed or pressured. Purchasing a Rolex is a special experience, and Steve went above and beyond to make the moment feel even more memorable. I couldn't have asked for better service and would highly recommend asking for Steve if you visit this location. Thank you again, Steve, for making my experience at the Rolex Boutique at South Coast Plaza one I'll always remember. Definitely a 5-star experience!

Went into the Boutique twice this weekend, once on Saturday by myself and once with my wife on…read moreSunday. Armen helped me originally and he was great down to earth really personable and can tell he enjoyed what he did. He showed me around and allowed me to try on the GMT Master II (Bruce Wayne) an we talked about it a bit and I wanted to be placed on the list to acquire it. He helped me with this and then passed me onto Juan who also did a excellent job showing me the piece and even talking about the Sub that he wore and why he chose it. I did get to try on the Sub as well and got to talk to him about that too. Sunday I went back with my wife to show her the pieces I had liked and got to work with Juan again. Juan was great again and helped me try on the Bruce Wayne again to show my wife and then the Sub Date as well. I hope to hear back soon so I can purchase what I have been placed on the list for. Thank you Juan and Armen for your help this weekend!

I designed my engagement ring for my now fiancé with Mark…read more I just wanted to say that the process of designing, thinking through, and developing the ring was awesome. 3D models, inspiration pictures from Mark, and a price breakdown is exactly what I was looking for. Thank you Ideal Iuxury!! What an amazing memory you helped to inspire.

Mark and his team are amazing to work with! They created two custom pieces for me that turned out…read moreperfect! Mark took my vision and turned it in to better than I could have hoped for!!!

This review is long over due. Shout out to, Trish is the most knowledgeable top notch Jeweler I…read morehave ever met in this industry. I came in looking for rare specific time piece that was hard for me to source. I've asked many Jewelers months ago about the time piece I wanted and every single one gave me the same result and answer " we will call you if we find one". It only took Trish one week to source it out. She connected me with someone who she personally knew had it and made the transaction extremely smooth. I ended up paying way more than I expected but it didn't phase me. It's now on my wrist and I didn't have leave empty wristed. Thank you TRISH! You savage beast of a jeweler!

Trish is so wonderful to work with and the craftmanship on my engagement ring is incredible!…read more My Fiancé met with Trish after we came up with a design, and she provided us with a CAD of the ring while it was being made. I wasn't involved in the early process except for helping design the ring. However, after the proposal, we met with Trish to have it resized and she was so sweet and helpful. The turnaround time for the resizing was about one week. We dropped the ring to have it resized before Thanksgiving and she was able to finish it just in time! I am so ecstatic to have this gorgeous ring - photos truly do not capture its beauty. My Fiancé and I can't wait to work with Trish again for our wedding bands! Thank you for everything, Trish!

Mehdi, the owner, was incredibly kind, honest, and professional from start to finish. He took the…read moretime to explain everything clearly and made me feel confident leaving my jewelry with him. His pricing was very fair and one of the best I've found in Orange County. He repaired my white gold chain in less than a day, and the quality of the work was amazing. it looks perfect again!! AND HE CLEANED IT WITHOUT ME ASKING !! Super kind. You can tell he truly cares about his customers and takes pride in his craft. Fast service, fair prices, and excellent workmanship. I'm beyond grateful and highly recommend Atlas Jewelry & Watch Repair to anyone needing jewelry repairs.

Stumbled across a little shop within a shop to get mine and my girlfriends jewelry resized and…read morefixed. My dear friend here is a master at his craft truly. His store is a little difficult to find since it's inside another shop, but if you find it he'll fix up anything you need. His rates are FARRR more reasonable and valuable than comparing to a lot others. We brought a broken gold bracelet to be fixed, and 2 gold necklaces to be resized all for 40$. I think that's a good bargain as I was quoted 80$ at another place just for one necklace lolll....