Who would have thought just three months later I got a call from Syngen again. This time it's my turn, an early birthday present to me. Syngen was very transparent from the start telling me that my dream watch was en route and that there are necessary steps I need to do before securing the watch. Sure enough a week later I went into purchase the most iconic Patek Philippe Nautilus 5811 and I couldn't be more excited. While I was there I had a chance to meet with Wei Lah, the store manager and spoke with her at length. Over all It was a pleasant experience and this team will deliver and keep their promises. I look forward to many more to come as my watch collecting continue. read more

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I have a special place in my heart for Patek Philippe and this store has so many exquisite watches at this gorgeous store in the SCP. I want the blue PP in the window!! Who wants to buy me this bling-y blue beauty? read more

Patek Philippe - Gorgeous watches - Watches Near Me - Costa Mesa, California

If I could give zero stars, I would. What we experienced at this Patek store was blatant discrimination and one of the worst customer service interactions I've ever had. We walked in genuinely interested in seeing a watch, and the sales associate immediately dismissed us. She was fully focused on the Chinese customers in the store and barely acknowledged us. When we politely asked to see something, she told us to "just go to the used watch area," because they "don't sell new ones to people they don't know." I asked her directly: "If I were Chinese, would that help?" Her response: "Yes, it might." Then she walked away. I have never been treated so rudely or so blatantly judged based on ethnicity. It was shocking and unacceptable. Every customer deserves respect, not to be told that their nationality determines whether they're worthy of attention. If you're not Chinese, expect to be ignored or dismissed here. This is not the level of professionalism or class a brand like Patek should ever tolerate read more

I walked in one day just to check out the new store. Being that I have some Patek watches on my wish list, I decided to stop by with my two kids in tow just to see what they had showing at this location. I met Mingyi. He was super welcoming, respectful, polite and friendly. We got to talk about our passion for watches and collecting watches. How it's not necessarily the brand or prestige, but what draws us to specific watches. Regardless or price point. He did take down my interest list, but I knew going in my chances of getting anything was slim to none, as I didn't have any purchase history with their Patek or this store's parent company at that time. Hopefully the next time I visit, I may be in a position to pick up something. My kids did get some chocolates from Mingyi. lol. read more

I had the pleasure of working with Ming at this boutique. I've stopped by a few times, twice with an appointment and once walking-in. Every occasion I've visited, I have been treated with respect and attention. Ming does an incredible job embodying the culture and elegance of Patek Philippe, he does not deceive or beat around the bush about the current state of Patek collecting. If you are looking to begin your journey with Patek and want to build a long-term collection of Patek watches then I would recommend making an appointment for an introduction exhibition. Ming has spent countless hours explaining the product line, the intricacies of the brand, and how to get started. Not once did I feel pressure to buy a something I did not want. I am typically not a fan of multi-brand authorized dealers, but this Patek Philippe store is uniquely different within the Tourneau space. You will get a personalized, curated experience suited to you as you begin or continue your Patek journey here. Above all, I highly recommend Ming as your trustworthy Patek Philippe ambassador. read more

Patek Philippe - Watches Near Me - Costa Mesa, California

I visited the Patek South Coast plaza location about a year ago. I'm a watch aficionado/collector and love many different brands. I was interested in possibly purchasing a Calatrava in the future. I see a beautiful Nautilus moon phase in the display. I ask the female sales associate, "Is that a 5726?" She replied, "something like that." I'm thinking to myself, you don't even know the products you're selling...I then proceed to ask her how do I go about purchasing a watch, do I leave my information, etc. She responds in a sassy tone, "We only sell by relationship." I don't even know what that means, but I took it as don't waste your time here. I understand the brand has exploded in popularity, but at least act polite and not like snobs. So don't waste your time at this boutique, buy elsewhere. read more

I am a long time Tourneau's customer. Originally from the store in Bal Harbour and now the south coast plaza location. I have dealt with 2 of the associates there and they are both great, Marisha Vandyke Miller and MINGYI XU. MINGYI XU is my point of contact now and he is very knowledgeable, friendly and professional. The customer service is amazing at this store where you are always offered water and chocolate. They would sit with you for hours and discuss your interests about the products you would like to buy. They follow up with you on regular basis with emails and sometimes text messages as well. I would definitely recommend this store to everyone who is interested in buying any kind of jewelry or timepieces read more

If there were more stars for Ming, I would give him all! He is a fantastic person, knowledgeable expert and when you're at Tourneau with him is like visiting a friend who can show you great treasures!! It's always a delight to visit with him, and a great shopping experience. We will be sure to buy our next watch from him. read more

Patek Philippe - H Moser - Watches Near Me - Costa Mesa, California

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I had the pleasure of meeting Ming on my recent visit to the PP location at South Coast Plaza. He was very accommodating and pleasant to work with. His amazing customer service, patience and knowledge was a welcome relief from some of the unpleasant vibes you may encounter from some of these high end stores. Ming was very welcoming and took the time to explain every watch piece. There was no attitude or pressure from him, just great customer service and follow up. Ming will be my go to person for any PP watches I intend to buy in the future. Thanks again for your time and effort in making my visit a very pleasant one. I will see you again soon. Chris C. read more

It has been a great pleasure working with Ming. He's friendly, professional, and knowledgeable about Patek Philippe's beautiful collection. My fiance and I cannot have asked for a better ambassador to work with. We highly recommend Ming. read more

I've stopped by a few times to work with Ming and he is fantastic. He is willing to spend time to talk to you about what pieces you are looking for, explain the product, and give you his advice and thoughts. Looking forward to working with him more. read more

Visited the Patek Philippe boutique at Bucherer and was thoroughly impressed, thanks to Ming, their exceptional brand ambassador. Patek Philippe stores can sometimes feel a bit intimidating, but Ming's approachable and knowledgeable demeanor made the whole experience very comfortable. I was in search of a specific watch and, despite it not being in stock, Ming turned our meeting into a delightful encounter. We talked about various watches and the latest industry trends in a way that felt more like a chat with a fellow watch enthusiast than a sales pitch. For anyone looking for expert guidance combined with a friendly atmosphere in luxury watch shopping, Ming is your go-to person. read more

My son, a watch aficionado, and I stopped into the Bucherer store in South Coast Plaza a few days ago. While in the Patek Philippe area, we started a conversation with the Patek Philippe ambassador, MingYi Xu. Even though we were just browsing, MingYi spent a half hour speaking with us about the Patek Philippe brand, its history, its current models and the purchasing/relationship process. My son and I had visited the Patek Philippe museum while on a trip to Geneva, so it was interesting to hear about the current retail strategy for the brand and about the Patek Philippe Register. MingYi is a very knowledgeable and personable representative of the brand and is an excellent ambassador for Patek Philippe. I would recommend him as a point of contact for anyone looking to build a relationship with Patek Philippe or for anyone who is just interested in learning about fine watches and the craftsmanship that goes into them. read more

Incredible shopping experience. They really go out of their way to educate you on the intricacies of their extensive line of timepieces and accessories to ensure you're getting the pieces that are right for you. MingYi and Mike are an absolute pleasure to work with. read more

I visited this shop several times in last six months bought some interesting and beautiful items here . During my visit, Mingyi Xu really helped a lot , Patient , a lot knowledge ,Will definitely come again ! read more

Patek Philippe - Watches Near Me - Costa Mesa, California

Ming was GREAT. Knowledgable and friendly. It was my first visit to Patek and my expectations were exceeded. As my collection continues to grow, I'm sure it will grow here. read more

This place had a huge remodel recently! It looks very exclusive, as expected for a Patek Boutique. I had a chance to work with MingYi Xu. He reached out to me since I have not been back for awhile. He was extremely personable and definitely did an awesome job getting to know me and my tastes. He also found me a perfect piece! MingYi was the man! Definitely would recommend this boutique and MingYi! Can't wait for my next piece to add to my collection! read more

New Patek Philippe boutique at South Coast Plaza is stunning. I am amaze by the craftsmanship and design. The Patek Philippe staff is very talented, friendly and knowledgeable. MINGYI XU Patek Philippe Ambassador and boutique manager Mike Tehrani provided me the best customer service. I just want to say thank you very much for the wonderful service. read more

Patek Philippe at South Coast Plaza is an amazing boutique that has a genuine care for not only the craft of the time pieces, but also the clients. If you are looking to start your collecting journey, I highly recommend reaching out to this boutique and scheduling a consultation. I worked with Ming, who is an incredibly knowledgeable specialist. We curated a personalized wishlist together. Happy to report that I just picked up my first piece with Ming recently. I'm looking forward to continuing my collecting journey with Ming and the boutique! read more

MingYi is very friendly, knowledgeable, and professional! The experience at Patek Philippe was amazing with MingYi.

I left a 5 star review months ago because I was called by the sales rep one day after our second meeting in person at the boutique. He politely asked me if I could leave a five star review. He made me feel line this would help me start a relationship with them because after my many visits to the shop to beg them if I could buy a watch they keep giving me the run around. My favorite sentence would be from them, look at the catalog and come back abd tell us what you like. Then you go and tell them and they say, well those watches are impossible and the point you to a watch that my grand father wouldn't wear but I go with the flow because that's the game. Anyways, I leave the review and still to this day I haven't heard shit from them. I'm not sure how to buy a watch from the but this style of games feels like let's ignore him for as long as he can take it and maybe he will leave is alone. I have a spend history too. But don't be fooled by the five star reviews, they are all fake because calls were made to customers to do that. These people don't care to sell watches. It's a frustrating process filled with games and lies. False five star reviews. read more

Amazing experience with this boutique. Everyone is nice and welcoming here, especially Ming. He's very knowledgeable and takes the time to answer all my questions and explain the intricacies of the timepieces and its history. read more

Had a chance to sit with Ming earlier this week. Impressive guy and very knowledgeable about not only Patek but all things Bucherer. I highly recommend taking the time to sit and visit with him to learn more from his wealth of information and experience. read more

I have been a customer at Tourneau South Coast Plaza for the last 20 years, I have seen a lot of changes through the company but Tourneau's philosophy never changes, always provides the customers's need with courteous and excellent service. My latest experience at Tourneau- Patek Phillipe with MingYi Xu was beyond my expectations, Ming is very professional, caring, friendly, and ready to serve Tourneau' s customers. I truly recommend Tourneau South Coast Plaza for your future horological needs! read more

I recently had a pleasure of purchasing a piece from this store. All the staff including MingYi and Mike Tehrani are so professional, genuine and friendly and honest. I had such an amazing experience from start to finish. The boutique is very charming and nice. MingYi was so understanding and knowledgeable and so willing to help and go above and beyond. I also can't say enough about the Mike Tehrani. He's always been so friendly, warm and receptive on every one of my visits there. I look forward to working with both MingYi and Mike real soon again. I highly recommend the store and all the staff there! read more

I want to thank Mr.MINGYI XU for the wonderful experience he gave me and my mom the other day! He is very passionate professionall in watches and friendly to the customers. We had a long talk and learned a lot about PP's history and principles, which is very inspiring and mind-blowing. If I'm going to get a Patek watch in the future I'm definitely doing bussiness with him since he is the type of SA you would lovve to have! read more

MingYi the Patek Philippe Ambassador was exceptionally professional, knowledgeable, and flawlessly assisted me.

MingYi Xu, Patek Philippe's brand ambassador, not only provided valuable assistance but also demonstrated an impressive depth of knowledge. The excellent customer service I experienced reflects Patek Philippe's commitment to ensuring customer satisfaction. read more

Thank you to Ming for making my purchase happen. Like many collectors, I have certainly been frustrated with allocations issues and availability the past few years. My experience with him was anything but, however. Highly recommend paying him a visit...he's a fantastic ambassador for the brand! read more

Had a great experience with MINGYI XU a Patek Philippe Ambassador at the store. He showed me amazing watches and gave me some great information about the differences in the Rose Gold between men and women's watches! If your looking for a watch go see MINGYI XU read more