1. Ideal Luxury

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    Newport Beach, CA

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    Ideal Luxury

    4.9 (154 reviews)
    Ultra High-EndPawn Shops, Watches, Jewelry

    By appointment only

    Ideal Luxury Photos

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    Day just
    Sdzhngy Y.

    If you're trying to sell your luxury watches and avoid the sketchy back-alley vibes of the internet, Ideal Luxury is the spot--and Mark is the guy you want. I brought in my GMT-Master II and Datejust, and Mark handled everything with professionalism, transparency, and a level of watch knowledge that instantly made me feel like I was in good hands. He walked me through how pricing works in the current market, explained the details behind what collectors look for, and gave me a fair offer--no pressure, no fluff. Even better, when it came to figuring out my next move, Mark pointed me in the right direction instead of just trying to push another sale. That kind of integrity is rare in this space. If you're looking to buy, sell, or just nerd out over fine timepieces, Ideal Luxury is worth the visit. Mark makes the whole process feel less like a transaction and more like a conversation between enthusiasts. Definitely coming back.

    Cartier ring
    John S.

    Just as promised. I appreciate the follow up call when my ring was shipped. I highly recommend Ideal Luxury to do business with.

    Poshy L.

    Where do I begin? I can not seem to put into words the outstanding customer service I received from start to finish.  Never before have I received this level of superior customer service, from anyone on this planet. To say that Mark and Ryan go above and beyond, is an understatement, their level of commitment to make you feel like you are the most important client, is par excellence.  They answer each and every question you have without ever making you feel rushed to make a decision.  They are patient, kind and dedicated. It shows and shines through, all the way into the way they gently and carefully prepare your items for shipment.  The little added details are further proof that they care about the business they invested in but more importantly they are invested in you.  Wiring large amounts of money to someone online to pay for an item can be a really scary idea. But they made this transaction so easy and put me at ease right away.  There is a level of trust that flows both ways, so easily and smooth.  They communicate with you EACH AND EVERY step of the way.  You are kept in the loop in real time, "wired received, preparing for shipment, item shipped, item will arrive early, item is out for delivery". This level of commitment is why they have found a loyal faithful returning customer in me. I will recommend IdealLuxury to friends,  family and strangers. If an issue should arise, they quickly move to correct or offer a solution. I can not sing their praises enough. They made my experience, one I will never forget. They went above and beyond each and every step of the way. They exceeded my expectations beyond anything I could have every imagined. Thank you Mark and Ryan for making this experience, the best, smooth and feel good of a lifetime.  I'm guessing- you make all your clients feel this way, each and every time. I can not thank you both enough. You both are the epitome of customer relations. You are the embodiment of excellent customer service. So many can take lessons from you both. Wishing you and IdealLuxury all the best.

    To this...done by Ideal Luxury

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    23 days ago

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    8 days ago

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    Mark S.

    Thank you Sonny!

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    Photo of Traci B.
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    1 month ago

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    Mark S.

    So kind of Traci glad you’re happy!

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    15 days ago

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    Mark S.

    Thank you Camille, it was a pleasure doing business with you.

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    Photo of Bryan T.
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    4 months ago

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    Mark S.

    Good for you guys, glad it worked out.

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    29 days ago

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    3 months ago

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    Mark S.

    So kind, thank you for your business we apprecaite it!

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    4 months ago

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    2 years ago

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    Mark S.

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    4 months ago

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    Mark S.

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    5 months ago

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    Mark S.

    Joanna, you’re too kind, we enjoyed working with you!

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    6 months ago

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    Mark S.

    Too kind Tracy, please come again.

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    2 years ago

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    Mark S.

    Thank you John, truly our pleasure!

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    8 months ago

    Mark was great to work with. Made the process of selling a watch easy and fair. Highly recommend Ideal Luxury!

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    Mark S.

    Thank you Liz, it was a pleasure working with you!

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    1 year ago

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    Mark S.

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    1 year ago

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    Mark S.

    Thank you D, such a pleasure to work with!

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    2 years ago

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    2 years ago

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    2 years ago

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    Mark S.

    Our pleasure Robert, thank you.

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    4 years ago

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    1 year ago

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    Mark S.

    Very kind Lilly, please come again.

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    2 years ago

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    Mark S.

    Kenza it was our pleasure, thank you for the kind words.

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    5 years ago

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    2 years ago

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    Mark S.

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    3 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    7 years ago

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    Mark S.

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    3 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    Mark S.

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    6 years ago

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    2 years ago

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    Mark S.

    My pleasure Maz. thanks for coming in!

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    4 years ago

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    2 years ago

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    Mark S.

    Thank you Jamie Dee, we’re glad you chose Ideal Luxury.

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    2 years ago

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    Mark S.

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    Page 1 of 4

    Ask the Community - Ideal Luxury

    Review Highlights - Ideal Luxury

    “Mark makes the whole process feel less like a transaction and more like a conversation between enthusiasts.”

    Mentioned in 118 reviews

    Read more highlights

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    My wife and I came in looking for a watch for our 15th anniversary, knowing it was a watch that…read moretakes real patience. Erica Brun was the one who helped us, and she set the tone right away. She walked us through the process, answered everything we asked, and never made us feel rushed or like we were taking up her time. What we appreciated most was her honesty. Erica was clear about what was realistic and what wasn't, and she never oversold our chances just to keep us hopeful. And she followed through. She said she would reach out if the watch became available, and she did exactly that. The morning she reached out, my wife and I just stared at each other, and then we were jumping around the room like a couple of kids. When we came in to pick it up, she still remembered the details of a conversation we'd had months earlier. It never felt like a transaction. The handover was relaxed, nobody rushed us, and the whole team was welcoming. If you get the chance, ask for Erica. Whether you're buying something straightforward or hoping for something that takes time, you'll be in good hands. We can't recommend her enough, thank you Erica!

    I had the pleasure of purchasing my fiancées wedding gift from Josh today. Very knowledgeable and…read moreextremely accommodating! He worked to make sure we had all of our questions answered and went out of his way to help me set this up as a surprise (complimentary gift wrapped box, sized my fiancées wrist without exposing the watch choice, etc) Highly recommend! I will be back for my future watch needs (-:

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    Datejust 31 Everose Gold

    Jaztime

    Jaztime

    3.8(341 reviews)
    0.2 mi
    •$$$

    Very good communication and fast transaction speeds. Very quick to refund if there's any issues…read more Jaztime has integrity!

    BUYERS, PLEASE READ THIS BEFORE SENDING THIS COMPANY ANY MONEY…read more I had a very concerning experience with this seller, and I have screenshots, emails, payment records, and the eBay listing to document what happened. They advertised a Rolex on eBay for approximately $27,000. I submitted an offer of $21,000 through eBay. When I received no response, I called the company directly. During that call, I was told that BEFORE they would answer my questions or provide information about the watch, I needed to pay a $200 deposit through their website to prove I was a serious buyer. I followed their instructions and paid the $200. They accepted my money and sent me a receipt. ONLY AFTER THEY RECEIVED MY $200, I was told they could not provide me the watch at the advertised price. Instead, they attempted to offer me a completely different watch at a substantially higher price. What happened next was even more concerning. The original watch remained listed on eBay, except the asking price was changed from approximately $27,000 to $33,999. I was then blocked by the seller from submitting bids or offers on eBay. I have screenshots documenting the $33,999 listing and the eBay message stating, "The seller isn't accepting bids or offers from you." I requested an immediate refund of my $200 because I paid that money specifically after being told it was required before they would discuss the advertised watch with me. My refund requests have gone unanswered, and as of the date of this review, MY $200 HAS NOT BEEN RETURNED. To be clear, my complaint is not that the seller rejected my $21,000 offer. A seller has every right to reject an offer. My complaint is that I was instructed to PAY $200 before they would discuss the advertised watch with me. They accepted my money. Only afterward did they tell me they would not provide that watch at the advertised price and tried to substitute a different watch. The original watch was then listed for $33,999, I was blocked from making further offers, and my $200 has still not been refunded. I can document every material part of my experience. Before sending this company a deposit, I strongly recommend getting IN WRITING exactly what the deposit is for, whether it is refundable, confirmation that the specific watch being advertised is actually available at the advertised price, and what happens to your money if the seller does not proceed with that watch. I WOULD NOT SEND THIS COMPANY ANOTHER DOLLAR. I am simply asking for the return of the $200 they required me to pay. As of this review, they have kept my money and stopped responding to my requests for a refund. BUYERS SHOULD BE EXTREMELY CAREFUL BEFORE SENDING THIS COMPANY ANY DEPOSIT OR PAYMENT.

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    Ideal Luxury - pawn - Updated October 2026

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