1. AAA Family Gems

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Tustin, CA

AAA Family Gems

4.9 (235 reviews)
Open • 11:00 am - 6:30 pm
Updated 1 week ago

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Reviews With Photos

Jenn T.

I can't even believe this is what my ring is supposed to look like? For Mother's Day I asked my husband to fix my engagement ring and I yelped , set up appointment. Can't say how happy and loved I feel for wearing for my ring again. I'm having my own photoshoot with how beautiful it looks. Thank you

My new charms!

The amazing customer service over the phone motivated me to drive an hour to see this jewelry shop in person. I purchased two charms and a chain. Reasonably priced. I will be returning. Thank you for the great experience.

Engagement ring

I can't recommend Tony at AAA Family Gems enough! He and his family made designing my dream wedding ring the most special experience. From our very first meeting to the final pick-up, Tony guided me through every detail with so much care, creativity, and integrity. He helped me get the absolute best value, and the quality of the ring is beyond anything I imagined. The pricing and craftsmanship are unbeatable, and the family atmosphere made me feel so cared for the entire time. I get so many compliments on my ring and always tell people about AAA Family Gems -- they'll be my go-to jeweler for years to come!

Tony and his team are amazing. I went in, hopeless, and came out happy with the results.

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1 month ago

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Anthony M.

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1 month ago

Very friendly and only charged me $15 for watch battery replacement. Highly recommend!

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10 days ago

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Anthony M.

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5 months ago

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Anthony M.

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1 year ago

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Anthony M.

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2 months ago

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3 months ago

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Anthony M.

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26 days ago

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Anthony M.

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4 months ago

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6 months ago

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2 years ago

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Anthony M.

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1 year ago

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1 year ago

Fantastic and friendly service. Great selection of jewelry! You all earned a repeat customer!!!

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Anthony M.

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3 months ago

Very nice family owned business. Customer service is great, very accommodating. Would recommend.

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Anthony M.

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10 months ago

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Anthony M.

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3 months ago

Tiny and Donna do EXCELLENT work. They are fair and trustworthy, 2 non-negotiables when you're leaving them your favorite ring to fix!

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Anthony M.

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3 months ago

Highly recommend. Very knowledgeable, helpful, and kind. If you are in OC, don't bother looking for other jewelers, just come here.

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Anthony M.

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3 months ago

Very professional and helpful. Got what I came for with appraisal and sale and didn't have to wait. I will be recommending them to friends.

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3 months ago

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Anthony M.

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9 months ago

Tony was such a professional, really nice to work with him. Very knowledgeable. Couldn't recommend this place enough.

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Anthony M.

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4 months ago

This family owned business is really terrific. They were friendly and honest when buying my old wedding ring. Highly recommend them!!

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Anthony M.

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11 months ago

Wonderful and knowledgable! I brought in a diamond ring and was given cash on the spot!

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Anthony M.

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9 months ago

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5 months ago

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5 months ago

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1 year ago

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7 months ago

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Anthony M.

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11 months ago

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1 year ago

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8 months ago

Tony was very helpful and very quick to respond. he was able to give me great advice.

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Anthony M.

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7 months ago

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Anthony M.

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3 years ago

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Anthony M.

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1 year ago

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Anthony M.

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1 year ago

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Anthony M.

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2 years ago

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Anthony M.

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2 years ago

Had a ring resized. The price was almost Half of the other place I checked (big chain place ) and the work is excellent. They did it so fast

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Anthony M.

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1 year ago

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Anthony M.

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2 years ago

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Anthony M.

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1 year ago

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Anthony M.

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1 year ago

Quite literally the coolest people and the best pawn I've ever been too. Highly recommend

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Anthony M.

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Page 1 of 6

Ask the Community - AAA Family Gems

Do buy rare 1979 nickels bad dye?

Unfortunately not.

Do you buy wedding ring set without center stone? Thanks!

In some cases, please send me a photo and info. Let me know any info, if it is gold and if it has natural or lab diamonds in it. Thanks, Tony AAA Family Gems

Do you buy silver spoons and chopstics?

Yes we do, if they are sterling silver or higher, some we have bought in the past are almost pure silver. Tony AAA Family Gems.

Do you guys sell chain necklace for men?? Sterling silver or stainless steel?

Yes we do but don’t always carry a large inventory. Our supplier is QGold.com you can go on their website and if you find what you want, send us the sku #’s for a quote which is less than the listed prices. I will be out it the office this week but… 

Do you buy Bridal Sets (Wedding & Engagement Ring already soldered together? I do not have the certificate or any supporting documents.

Paul, yes we do, you don't need an appointment you can just stop in when we are open. Tues-Fri 11am to 6:30pm Sat 10am to 5pm. We are inside the Tustin, Jewelry Mart, back left corner. Tony AAA Family Gems.

What is the charge per piece to get jewelry appraised?

Appraisal are not done by item, they are done by time. You should never let someone charge you by item. Is this appraisal for insurance? If so my fee is $200 per hour, if you want to just know values because you want to sell them, there is no… 

Hello, do you guys buy pearl bracelets? Thanks!

Thanks for contacting us. Sometimes, please send me a picture and I will let you know. Thanks, Tony

Hi, Do you guys take pictures prior to ring repair or resizing?

It is not something we do on a regular basis but in some cases we have. Most of our clients are people we know, referred to us or the repairs are done same day. What is the reason for asking?

We have a 5oz bar of gold. Do you buy those? It's .99% has a stamp on it Canadian something?

Thanks for contacting us. Yes we do by appointment. What is the purity of the gold? Tony

How much do you charge to add a charm or change the location of a charm on a sterling silver curb chain charm bracelet? Also, how much would you charge to replace jump hoops? Could you match the size and thickness of other jump hoops on the bracelet?

Amanda, thanks for contacting us. We can help with all of this. The cost to add a charm is normally $10 to $20, depending on the size of the O ring needed. Yes, we can also match the other O rings, hard to make the thin ones thicker, because… 

How long does it take to resize a platinum band?

Hello Kris, it takes about 2 hours normally and cost depending on going up or down in size. Going down about $60 going up 1 size about $80 to $100. That including the polishing and rhodium plating.

Could you reset an aquamarine silver pendant into a bezel set ring (1.5mm band width) in 14k gold?

Helen, thanks for contacting us. I am not exactly sure what you are asking. But if you want to reset an aquamarine stone into a new ring mounting, we can help you do that. Please contact me at our store when we are open, either by phone or come in.… 

Do you replace watch batteries? Thanks!

Thanks for contacting us. Yes we do and most times on the spot. Depending on the watch brand. This time of year it is more difficult to do on the spot but most times the same day. What brand watch is it? Normal cost for most brands is 5 to $10. Tony

Do u do repair on Tiffany's bracelet?

In most cases yes. Is it sterling silver or gold? A picture would help to confirm it or if you aren’t too far away from us then just bring it in. Tony

Hi do you buy jewelry? I'm looking to sell my old engagement ring. I also have the certification as well.

Yes, we buy jewelry, diamonds and some watch brands. If you have the certificate that will make it easy for me to evaluate and make you an offer. If you send me the certificate, I can even give you an approximate quote. Tony AAA Family Gems

Do you buy silver bars?

Yes we do, what gram or ounce weight and how many do you have? Tony

Do you buy lab created gems?

No we do not.

Hi are you a pawn shop also? Do you take antique pocket watches?

I think they do. Its worth a try n see

Do you do estate jewelry appraisals?

Yes we do, for insurance, estate and cash value. If looking to sell items we are also buyers. We work by appointment and look forward to helping. Tony AAA Family Gems. We are located inside the Tustin Jewelry Mart, back left corner.

Do you have gold floating heart pendant?

At this time I don’t believe we do. But I will check my inventory tomorrow and let you know if I do.… 

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Review Highlights - AAA Family Gems

“They have helped our family's jewelry needs for many years, and Tony and Donna are amazing and super helpful.”

Mentioned in 115 reviews

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My fiancé began his ring search knowing almost nothing about diamonds but was willing to explore…read moreand learn. He visited several jewelers across OC, from large retailers to family owned stores and even some that were recommended by other friends/family but none compared to the genuine care and honest customer service he received from Kathy and Jenny here! I came with my fiancé on his first visit here to get sized and choose some shapes that I preferred. Kathy patiently walked us through sizing and explored different shapes with zero pressure and so much patience. We loved how relatable she was and how natural and genuine our convos went! When he returned on his own, Jenny took her time to educate him fully and showcased her expertise (being in the business for 30+ years) and made sure he truly understood every detail, not just the 4 C's, but things other stores never even mentioned so he could feel confident making such an important decision. They actually encouraged him to even take his time and check out other places to make sure he was confident in his decision. This kind of customer care made all the difference! I didn't see the ring until the proposal, and it was absolutely perfect! But what makes it even more meaningful is knowing how much thought, care, and intention went into choosing it and how much of that came from the guidance he received there. I really can't thank both Jenny and Kathy enough for making his experience so smooth and seamless! If you're starting your ring journey and feel overwhelmed, go to South Coast Jewelers. They don't just sell you a ring, they make you feel confident, excited, and taken care of which makes this kind of experience so much more priceless.

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AAA Family Gems - jewelry - Updated October 2026

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