After having a "cold shoulder" experience at another Rolex AD my fiancé and I were pleasantly…read moresurprised by our experience with Swiss Watch Gallery! Christie helped us and took great care of us! She was very welcoming and patient with us while we checked out a few watches and narrowed down exactly what I wanted to try and get for our wedding. We had such a good experience that after registering my interest for the watch I liked, we decided to check out some of their wedding bands. We ended up picking out 2 beautiful rings for our wedding! Overall my experience was amazing! I highly recommend checking them out and asking for Christie, she was terrific to work with! Hopefully I can get my dream wedding watch!

Went in looking for a watched and was greeted by this older gentleman who was sitting to the left…read moreof the entrance who was pretty rude. I was looking for a particular SA but dude couldn't even give me the time of day... I was looking for a particular piece that the Mission Viejo location had put aside for me but i didn't realize it was at the Mission Viejo location and not the Brea store Long story short, I ended up buying the watch at a Cartier boutique for my fiancèe TODAY. Im sure this place is great, but one bad seed who thinks he is too good for the next customer gives everyone a bad rap. Find another career buddy...

I cannot thank Raj, Diana, and Adi enough! I initially…read morerequested a 2024 Audemars Piguet, but to my surprise, they secured a brand-new 2026 model at no additional cost! I was speechless! Their professionalism, honesty, and outstanding customer service made this an unforgettable experience. They truly went above and beyond to get me this rare and beautiful timepiece. EuroWatch OC has earned my loyalty for life! I will definitely be purchasing all my future watches and jewelry from this incredible team. Highly recommended!

I had an excellent experience selling my Rolex here today, and I honestly couldn't have asked for a…read morebetter experience. From the moment I walked in, the atmosphere felt welcoming, comfortable, and relaxed. Everyone I interacted with was genuinely friendly and professional. I had visited a couple of other watch buyers before coming here--one felt more like a marketplace where the focus seemed to be on negotiating the price down as much as possible, while another had a very corporate atmosphere that felt a little intimidating. This place was completely different. It had a warm, personal feel that immediately made me comfortable. Before visiting, I sent photos of the Rolex I wanted to sell and received a very fair quote. I expected that once I arrived and they inspected the watch, the offer might be lowered. To my surprise, there were no games or last-minute negotiations. My watch was in good condition, and they honored the price they had quoted me beforehand. The entire process was simple, transparent, and efficient. They inspected the watch, completed the transaction, and handed me a check right there on the spot. There was no complicated process and no waiting several days to get paid. What impressed me most was the combination of a fair price, professionalism, and genuinely friendly service. Selling a valuable watch can sometimes feel stressful or uncomfortable, but they made the entire experience easy and pleasant. I would absolutely come back again and would highly recommend them to anyone looking to sell a Rolex or luxury watch. A great experience from beginning to end.

Broke my watch and tech tried to hide it. Sent a tissot in navigator 3000 in perfect condition for…read morea battery. When i picked it up and paid for it they said "the tech didnt know how to set the time on it " so I believed them even though I thought hey its 2026 the technician could google the manual. It's available all over the Internet. When I took it home, it was broken the tech dsmsged or broke the time setting pusher on it. DO NOT BRING YOUR WATCHES HERE!!!!!

Tuesday around 3pm. After visiting Bloomingdales' Longines,…read moreBreitling watches, Omega watches, Tudor watches, we went to Bucherer. It was our last stop, the most promising place to find the luxury watch that we wanted. As It turned out that Bucherer had the least selection to choose from. When we asked to see the pre-owned Rolex drawers, we were told that they were all the same, nothing different to see. Weren't we good enough?

I came in looking to express my interest in a special watch for my upcoming wedding. Definitely was…read morea great experience being able to try on different pieces from all their collections. Luey was especially helpful; you definitely could tell she's passionate about the history and brand. The other staff members were super friendly as well. I'd definitely stop by this boutique just to check out their exhibition pieces.

Staff was super friendly and knowledgeable. I need to save up to come back which I very much look…read moreforward to doing. One of the coolest "clubhouses" I've ever seen!

I stopped by multiple times to find a watch. I never ended up buying it from Ben Bridge, but…read moreregardless, Benny was always extremely helpful and never rushed me or gave any negative vibes when I wanted to try different watches on. I was also between two sizes on a watch I was deciding 39mm and 41mm since my wrist is right in the middle sizing wise. He provided honest, transparent information to help ease my decision. Additionally, he helped me with my watch strap adjustment when I came close to closing time because he knew I needed it for the next morning. I can't express how I appreciated Benny's professionalism, watch knowledge, and top notch service. If I am in the market for another watch, I will be back at Ben Bridge forsure because of his excellent assistance.

I would honestly recommend shopping elsewhere rather than coming to the Ben Bridge in Brea because…read moreof the terrible employee working there by the name of Linda. I had an experience with her that was extremely disappointing. I came in with a Rolex that I had purchased from this location and simply wanted to ask about having it cleaned, but Lynda's attitude was dismissive and made me feel like I was bothering her for even asking. Instead of trying to help or explain my options in a professional and friendly way, she seemed completely uninterested in assisting me and essentially told me to go through Rolex directly. I understand that policies change and that a store may no longer be able to service certain brands, but there is absolutely no reason for a customer to be treated poorly when asking a simple question. The experience left such a bad impression that I would not return to a Ben Bridge. There are plenty of other places where you can spend your money and actually feel appreciated as a customer.

Very good communication and fast transaction speeds. Very quick to refund if there's any issues…read more Jaztime has integrity!

BUYERS, PLEASE READ THIS BEFORE SENDING THIS COMPANY ANY MONEY…read more I had a very concerning experience with this seller, and I have screenshots, emails, payment records, and the eBay listing to document what happened. They advertised a Rolex on eBay for approximately $27,000. I submitted an offer of $21,000 through eBay. When I received no response, I called the company directly. During that call, I was told that BEFORE they would answer my questions or provide information about the watch, I needed to pay a $200 deposit through their website to prove I was a serious buyer. I followed their instructions and paid the $200. They accepted my money and sent me a receipt. ONLY AFTER THEY RECEIVED MY $200, I was told they could not provide me the watch at the advertised price. Instead, they attempted to offer me a completely different watch at a substantially higher price. What happened next was even more concerning. The original watch remained listed on eBay, except the asking price was changed from approximately $27,000 to $33,999. I was then blocked by the seller from submitting bids or offers on eBay. I have screenshots documenting the $33,999 listing and the eBay message stating, "The seller isn't accepting bids or offers from you." I requested an immediate refund of my $200 because I paid that money specifically after being told it was required before they would discuss the advertised watch with me. My refund requests have gone unanswered, and as of the date of this review, MY $200 HAS NOT BEEN RETURNED. To be clear, my complaint is not that the seller rejected my $21,000 offer. A seller has every right to reject an offer. My complaint is that I was instructed to PAY $200 before they would discuss the advertised watch with me. They accepted my money. Only afterward did they tell me they would not provide that watch at the advertised price and tried to substitute a different watch. The original watch was then listed for $33,999, I was blocked from making further offers, and my $200 has still not been refunded. I can document every material part of my experience. Before sending this company a deposit, I strongly recommend getting IN WRITING exactly what the deposit is for, whether it is refundable, confirmation that the specific watch being advertised is actually available at the advertised price, and what happens to your money if the seller does not proceed with that watch. I WOULD NOT SEND THIS COMPANY ANOTHER DOLLAR. I am simply asking for the return of the $200 they required me to pay. As of this review, they have kept my money and stopped responding to my requests for a refund. BUYERS SHOULD BE EXTREMELY CAREFUL BEFORE SENDING THIS COMPANY ANY DEPOSIT OR PAYMENT.

Johnson H was a great help. I needed a new hard-to-get strap for my Reverso and JLC NYC suggested…read moreI contact this store. The Costa Mesa store did have one but Johnson inspected it, found a small defect and decided it was not acceptable. He then proceeded to track down the last remaining strap in the States in their Las Vegas store and shipped it to me overnight. The alternative would have been waiting for 4-6 weeks for one to arrive for Switzerland. Awesome service!

Their selection is very impressive and the level of service is excellent. Jananeh is fantastic,…read morealways helpful and knowledgeable. I especially like her attention to detail and insightful recommendations. High brow luxury watch store with great customer service.

Been looking into getting my boyfriend his first watch. I had a lot of questions and I was able to…read moretext them and they provided me so much information and very responsive. I was really impressed by the wide range of selections available as well as great pricing. Looking forward to giving them my business in the future!

Wrist Exchange is a great place to do business. They are very attentive to detail and treat every…read moreguest special. They have a great selection of watches and you will feel like you left with a good value. Thank you again.