Been coming here for a few years now. Noah who works there is just such a genuinely nice and…read morehelpful guy. Always happy to see him and he always makes it such a great experience. The Seiko selection can't be matched anywhere in the state of California and they have a great selection of brands as well.

I have been working from home since 2020 and I hadn't been wearing watches since!…read more My regular shop closed and I decided to give Watch Connection a try: I was properly welcomed, I explained I had several watches that needed batteries and I also provided one battery that I know is hard to find, they changed it and told me it was on them. The other watches were charged as per displayed pricing list - I believe pricing was more than fair. In summary, I'll come back here for any future needs with my watches! I recommend.

Frank is a master watch tech with over 30 years of experience who has worked on several of my…read morewatches including TAG-Heuer 2000 and 6000 chronographs and various Seiko models I've owned since new. All of them are working great and I will continue to bring all my watches here for any service needed because I know the work will be done properly and with care. Pricing is not cheap but if you want the work done right, this is the place to go.

Super friendly and helpful staff, awesome collection of watches and clocks. I will be bringing all…read moreof my repairs here!

Shout out to John O'Hare, Viry Galvan, Sucely Manrique and Michelle Cornejo!…read more Had my Rolex serviced here at Tourneau and it was a great experience. Awesome customer service, awesome communication and awesome work on my timepiece. Took about 4 months to complete, some advice...if you have any aftermarket pieces on your watch (IE aftermarket diamond bezel) give the team a heads up. You'll more than likely need to remove the aftermarket piece before they'll start the work. I finally had a chance to wear my timepiece out for my birthday festivities and she's running like a champ ;) Again THANK YOU TEAM TOURNEAU!

My BF had been looking to get a new watch for a while and he settled on a specific Tudor that he…read morewanted. However all the places he checked did not have the model/color combination he wanted and they didn't know when they would get them. We were told they could be backordered for months. When we came here, Ricardo was able to help us order it and have it arrive in store for pickup the next week. We put a deposit down, then came the next week as promised to pick it up. He was polite, informative, and friendly plus most importantly he was able to deliver like he promised. A couple of the other salesmen there didn't want to give us the time of day when we came to pick up the watch, but Ricardo was on point. We were also able to go right up to the service store and get the watch fitted, and the folks in the service store were friendly and quick.

After getting ripped off in Little Saigon over the years I decided to try a real big outfit. Let me…read moreexplain, all the batteries sold in Little Saigon were reasonably priced $8 to$10 but they only lasted 6 months instead of 1 year, I even had them dead during my trips so even if I bring 2 watches it was very annoying so here I am at Time center. This store has been in business over 40 years, the owners are from Thailand so I know this is really legitimate not like many fly by night outfits! It's $12 for a regular watch n $20 for the Tagheur watch battery. It took 30 minutes so we went to Sprouts market. We browse around the store they had beautiful designer watches n even cuckoo clocks! We have a dead cuckoo but I'm not sure I want it fixed the bird drove me crazy n it's too expensive to get it fixed. So this is a one stop for all your watches n grandpa clocks need. I'm at lax my flight is 3 hours! Gosh Schumer stop the shutdown already!, it'll be midnight by the time I get to Miami I'm hoboing here! But I'll have time for another review.

I'm very impressed with both the quality of the watches and the level of customer service here. The…read morestaff was attentive, kind, and genuinely helpful throughout my visit. They made the experience enjoyable and stress-free, which I really appreciated. The watch I purchased feels elegant, classy, and high quality, and I've already received so many compliments on it. It's not easy finding a store that combines professionalism, great pricing, and excellent service so well. I'll definitely be coming back in the future

Went there to have a band adjusted. They did it while I waited, then did it again til I was…read morecompletely satisfied. Extremely patient and courteous, this is now my watch place. Thanks again!

For all those who like me, wear and like watches... and maybe, like me, they never have time go to…read morea watchmaker. This gentleman is great, I was almost sure that I would have to leave the watches for repair longer than a day or two... and it turned out that Marek repaired them on the spot and made sure that everything was in order. 5 watches 40 minutes... I was extremely surprised ;) I highly recommend this service

If you are in the market for a Rolex in Southern California, I cannot recommend this location at…read moreNewport Fashion Island highly enough. As long-time Rolex owners and collectors--not flippers--we've built a small personal collection over the years, including a two-tone Datejust with a champagne dial and diamond numerals, a rhodium dial Yacht-Master, and a two-tone blue Submariner. In 2024, we spent months searching for two additional pieces: a two-tone 31mm Datejust with a green dial and diamond numerals for my fiancée Kim, and a stainless steel Submariner "Starbucks" for myself. Most dealers simply added us to waitlists with little to no communication. Everything changed when we met Shiva in the fall of 2024. She was professional, transparent, and truly followed through. On July 30th, 2025, she reached out to let us know Kim's 31mm Datejust had arrived, and the experience was seamless from start to finish. Then on February 23rd, 2026, we received the message every Rolex enthusiast hopes for: "Hi Tony, Happy Monday! Hope all is well. The wait is over -- I do have a Green Sub reserved for you." We made the 2.5-hour drive again, and once more, the process was effortless and exactly how a luxury experience should feel. We are currently waiting on a GMT-Master II "Batgirl," and based on our experience so far, we have complete confidence that call will come. The only downside? I haven't taken the Starbucks Submariner off since the day I picked it up. An exceptional experience from start to finish.

We came here with a small group of friends. We had also just finished eating at a private event at…read moreJoey's and just wanted to walk around. So we found the 1916 company as we were strolling along. We had some gelato from BACIO di latte to finish but, a very nice man who seemed to look like a professor said it's alright to bring in the gelato... That was so very kind of him to allow us to bring in our gelatos! AFTER ALL, we're in our 40s and will most likely not spill ;) They have a very WIDE SELECTION of watches and jewelry. But, guess what got our attention? ROLEX: They have a very nice collection here. I love how spacious and luxurious this store is as compared to the one in Las Vegas and Costa Mesa. This store was also not as crowded or busy so you can shop around privately and peacefully... My husband is looking for a new Breitling watch. He's not in a hurry though and will take his time looking until he's found the Breitling of his dreams... SERVICE is excellent and so is the inventory... The 1916 Company is still ROCKN in 2026!!!!!!!

My wife (Dianne) went it to have some watch batteries changed. She got great service from Jonathan…read more Here was friendly and knowledgeable. Great prices for the service. Wide variety of watches and jewelry. Thx

Excellent service with Jon Mitchum, and the value in our exchanges was fantastic!!…read moreThey even took our old silver, and gold tooth fillings from past family members.

I had an incredible experience here at the fashion island location. I first met Dylan who was…read moreincredibly accommodating and pleasant to work with. After a few interactions with Dylan, I had intrinsic interest in learning more about Rolex and decided to start collecting. I would highly recommend this store and Dylan in particular!

Excellent workmanship by Raj on my loose precious gem stones we took to him…read more If you are looking for a one of a kind jewelry piece Raj is the person.

Victor and Kenny were responsive, helpful, and professional in their correspondence and service…read more Would highly recommend.

The watch looks great. The value was good. Plus it's next door to a great bakery, sandwich place.read more

The staff is inattentive and largely arrogant and detached. Rude rude rude. They made a mistake on…read moremy purchase and when I arrived to correct it they said "I'll be with you in approximately 45 min or an hour". Yikes.

Bad customer appreciation and service. I visited this boutique 8 months after it first opened and…read moreput my name on a wait list for a watch and when i returned later to say hello, not to my surprise, they have no record of me. Forget about the watch. They didnt have a record of me after they made me take the time to fill out an interest card and talk to me. So they essentially take the interest card from you, enter you into their junk email list and toss the interest card. There is no wait for pieces. It doesnt work this way. Its a gimmic. The two reps that are currently there were not there orignally but they worked for Patek Tourneau in the same mall and neither of them will be able to nor care to fulfill order promises to customers just as they were not able to at Patek either. That would be aaron and the lady with accent. Honestly, its a waste of time. Better off getting pieces second hand unworn at a discount. Even if theres a small premium id prefer someone make the commission that appreciates the customer and can actually get me a piece and provide ongoing service and appreciate a customer relationship.