What a horrible experience we had on all fronts. From the original purchase to trying to return it. Customer service was no help. Linda was even worse. She gaslit us to no end and then ultimately her final answer was "well you're talking to the wrong person" the wrong person as in the manager of the store. read more

I stopped by multiple times to find a watch. I never ended up buying it from Ben Bridge, but regardless, Benny was always extremely helpful and never rushed me or gave any negative vibes when I wanted to try different watches on. I was also between two sizes on a watch I was deciding 39mm and 41mm since my wrist is right in the middle sizing wise. He provided honest, transparent information to help ease my decision. Additionally, he helped me with my watch strap adjustment when I came close to closing time because he knew I needed it for the next morning. I can't express how I appreciated Benny's professionalism, watch knowledge, and top notch service. If I am in the market for another watch, I will be back at Ben Bridge forsure because of his excellent assistance. read more

I've shopped there several times and finally gotten around to leaving a review. I've always felt the employees were super helpful and friendly. They went out of their way to provide good service. Prices aren't always the best, so shop when they have a sale or promotion. The warranty they offer on their products makes it worth purchasing from there, even if it's a few dollars more. read more

I had the pleasure of working with Leann yesterday... From the moment I walked in she was welcoming, kind & gracious.... She offered me water, to steam clean my watch that was purchased at the location in 2009, made it look brand new... The treatment I received was above & beyond & you'd think I spent 100x the money I did, clearly, it didn't matter if I was buying a small item or browsing, is was 100% VIP..! Erika was equally as kind & attentive..! Thanks guys..! read more

I am a customer of Ben Bridge and have spent some big money there, I came to get a watch resized that I got online and the associate along with the mngr said it would be $35 since I didn't buy it from them. I understand but I thought they would be accommodating considering I buy from them. Will be taking my business elsewhere going forward. read more

Don't shope here with cash. I made a $3000 cash deposit on a ring to put it on hold. 48 hours later I called to cancel and get a refund on the ring still in their possession. The manager told me they don't have 3000 in cash and it would be a check sent to me in 10-30 days. I asked if that was noted on the receipt. Yes it's on your receipt laughing... of course their receipt says nothing like that at all. In fact it says Refunded in the same tender." The next day I went into the store personally to speak with the manager to plead with her about getting a check for my deposit. She said no, I even expedited is 10 days and and typically 30 days for a cash refund."If you don't like it, call the corporate office." I'm still waiting for my 3000.00 deposit. Terrible customer service. Really bad attitude from the store manager. read more

Ben Bridge Jeweler - Jewelry Near Me - Brea, California

The staff was what I call a false friendly, they seemed willing to help to our order and never returned our call when we asked about the diamond they sayed they were getting for us. read more

Seeing all these poorly rated reviews for Ben Bridge Jeweler in Brea; it makes all makes sense now. Linda Liang is the source of all poor customer service related incidents. Linda Liang needs to either step down, be replaced, or go back and take some sort of customer experience training. Linda Liang has a very sarcastic tone and has no interest in actually helping clients. Linda Liang does not care one bit about clients. Linda Liang does not respect anyone. Linda Liang is driving business away from her company and is the reason why loyal clients are choosing to spend time and money with other competitors. Let's remember who spends the money, Linda Liang. There's a reason why you're on that side of the counter ringing up the transaction and not the one purchasing. You set a bad example for your employees. Maybe back to Macy's would be better for you? A better fit? Thanks for nothing, Linda Liang! Best, Anonymous & Loyal Ben Bridge Client who has spent quite some money with Ben Bridge Jewelers. read more

Ben Bridge Jeweler - Jewelry Near Me - Brea, California

Most people on Yelp never take the time to do a positive review...mostly negative...so for me to go out of my way to post something positive let's you know that I was taken care of above and beyond expectations... Ariel was my main contact and from the get go she has been professional and caring throughout the whole process..long story short, a nightmare of a situation was rectified into a fairytale ending...DO NOT HESITATE going to this location...Ariel defines customer service and should be the bar when it comes down to it. I cannot thank her enough with the professionalism and communication. read more

i had an amazing experience , bought my brother a watch for his 30th here. The person helping me wrapped it very nicely and the watch was listed at a reasonable price ! the only complain i can say is that their wasn't enough staff working but besides that , it was a great experience read more

Such a wonderful experience today at Ben Bridge with Edis! My significant other and I made the decision to go looking for wedding rings at Ben Bridge, specifically because I had seen a ring online that I wanted to try on, and we needed to find a wedding band for him. We were greeted upon arriving, and were helped instantly by Edis. The whole experience was smooth and enjoyable, and we were able to purchase our rings. Being pregnant and due in 1-2 days, Edis also went above and beyond by gifting us a sweet Ben Bridge bear for our soon to be baby girl. This experience exceeded my expectations and we are definitely customers for life due to this experience. I cannot wait to continue to tell about my experience so others can go to BB, too! read more

Ben Bridge Jeweler - Wedding bands - Jewelry Near Me - Brea, California

Let me say the store clean, well lit, well stocked and the people are friendly, that being said they're fairly unscrupulous and seem to take advantage of unsuspecting buyers. My younger son went in there to get a watch band adjusted fine. They did charge him $30 to move two watch pins. He didn't know that it should be much less, beyond that they could've taken the time to set the time set the date like the guy in the kiosk in the middle of the mall would do or anybody that would change your battery but yet they'll take $30 for three minutes worth of work and not even do a complete job Typical scummy retail predators read more

If I could give this store more stars I would. The entire crew here (Angela, Hannah, Heather, Anthony, Jeff, Leanne, and Linda) are fantastic. From my very first visit they have been nothing but professional and accommodating. I've purchased 4 watches from them and will keep coming back when the finances allow for another watch purchase. read more

My partner and I had a wonderful experience engagement ring shopping with Anthony, the sales associate at Ben Bridge. He was everything you would want in a jeweler, knowledgeable, personable, efficient, and professional. He took us step by step though the process of purchasing a ring, and was concise in his presentation while also providing plenty of time to make decisions. His feedback and unbiased recommendations were helpful. I can tell that he is passionate about his career and made the entire experience enjoyable. We look forward to more purchases with Anthony at Ben Bridge in the future! read more

Luv this place. Need to get more jewelry lol Need my jewelry clean. I wouldn't go to the one in riverside. Told them I need my jewelry cleaned it was still dirty. Just cuz I didn't buy jewelry and just wanted my jewelry cleaned.i have lifetime warranty to clean my jewelry. The lady in riverside with messed up leg. read more

This week I purchased my first Rolex watch from Ben Bridge. I was very pleased with the customer service that I was provided from start to finish. Before going in the store I read some of the bad reviews on here and to be honest, it almost drove me away but after going inside the store it was an extremely pleasant experience. I wish I remembered the name of both of the men who helped me but I only remembered Wany Perez and the other was a manager. I can't say enough good things but I sure will be back in the future when I'm ready for another Rolex. 9/5/2017 I purchased my second Rolex today from Wany Perez and his awesome co-worker Eddie. I can't say enough great things about this location. As some of you Rolex enthusiast may know, I was in the market for the Rolex GMT (batman) and had searched high and low without any luck on locating a new or used one. I decided to call Ben Bridge and to my surprise they tracked one down at a different location and got it to me the very next day. I'm so thrilled to have this watch in my collection. Talk about going above and beyond for the customer. I plan on getting my wife a new Rolex soon and have no doubt this location will be where I do my business. Thank you! read more

Ben Bridge Jeweler - My beautiful GMT BatMan. Thanks Wany Perez and Eddie for all your hard work on making this purchase happen. - Jewelry Near Me - Brea, California

I went to look for engagement rings. Checked out several local jewelers and was just stunned by the difference in quality and class of Ben Bridge - a definite step above the rest by far! I was helped by Jeff, and then later by Heidi - both of which were AMAZING. I closed with Heidi who went out of her way to find the perfect ring for me. So thankful for her expertise and service and friendliness. Felt like I found more than a ring but found friends that I could always trust for all my jewelers need. Will absolutely be buying from them and nobody else in the future. read more

Let me start off by saying this is the best jeweler in town. I went to Kay jewelers initially and bought my fiance a ring from there. It didn't work out because we walked into Ben bridge (brea mall) and was amazed by the customer service and product in the store. I ended up returning the ring from Kay and found a bigger and better deal from Greg who was an awesome individual to do business with. We ended up buying my ring from there as well and once the order was placed, it took less then a week to arrive. What sets this place apart is: -genuine customer service and experience -employees not pushing the sale down your throat -they offer great products for great prices and even have easy financing options -they even give you a legit ring box and real bag unlike Kay jewelers who's product just seemed cheap and inexpensive Overall Greg did a wonderful job and made it a REAL experience. The friendly staff made it an unbelievable experience and will definitely do more business with them in the future. Keep up the great work Ben Bridge!!! read more

Ben Bridge Jeweler - Our beautiful rings - Jewelry Near Me - Brea, California

The staff at this location is just great! Friendly and patient when it comes to making a purchase. Ping and the entire staff treat you like they've known you for a while. Decent collection of Rolex and I couldn't resist. Ping was able to get me a great deal I couldn't pass up. Thank you Ping! It was a pleasure meeting & working my transaction with you! read more

Service was More expensive than when I've taken the Watch directly to Rolex for service. Service took about five weeks the communication was minimal I had to call to get an update after about four weeks. read more

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So for Christmas I ordered a bracelet from this place and it was good until it broke and I came back to the store and they offered to replace it but still the quality was very poor and I won't be back read more

I am updating this review after dealing with Victor at the brea location. The first time I was disregarded after I sought after to purchase a Rolex skydweller. I was told unless I knew the owner of Ben Bridge their wasn't a chance they could help me. After re approaching the store weeks later I was helped by Victor. I told him I was a cash buyer and was ready to purchase and he took me very seriously. I assume being located in a mall they get a lot of window shoppers. You never know who is on their day off in shorts and a shirt ready to throw down 20k. This is where the store could improve. Victor was pleasant in his dealings and very professional. I really enjoyed my experience with him. Unfortunately the watch I am looking for can't be produced at the moment but he is on the hunt. Should this store follow through. I will update my review once again to 5 stars. Thank you Victor. read more

Horrible service. Man in store said rude names. Would not go back. Absolutely horrible.

I purchased my Tag Heuer Connected Modular 45 watch at Ben Bridge, I am happy with most of the process, they were great. There was only one available company-wide and they ordered it for me to FedExed from Hawaii where it was located, rather than the weeks it would take to order it from Tag. Hiccups I had, were there were some reports online of some of the watches have defects, and when the watch I had to order arrived, I asked them to check for defects, and they told me no, that I would have to come inspect it for myself. But in the end they did take $100 off the price for the inconvenience. read more

dont really want wasted an other 3 mins to write this review, but just let people know and be aware of. sales person Leann made mistake on my order, and tried to give us not something exactly we ordered, after we found out and asked for what we ordered, the manager Ariel told us it would be $700 extra charge for what we ordered. ATFER we paid and two weeks after, now we need to pay 700 more just to get what we ordered? then I called other branch and found out there is no such extra charge . the manager lied about this. will file a complain to corporate! Good company, bad employees! read more

Went in to look at wedding bands with my fiancé and the women who helped us seemed very annoyed by us. She was short, and looked pissed off at us as we asked questions, and she didn't have answers for some of them and didn't care to find out. We were just shopping around, but we definitely won't be back. I guess they don't want our business. read more

If I could give them a '0', I would! I went on February 9, 2013 looking for a specific ring to purchase. The gentleman who worked there that afternoon was a complete jerk! He cuts you off before you finish asking the question and is annoyed with you asking for than three. He was such a douche! He pretty much used his "outside voice" to get his "know-it-all" attitude across. I thanked him for his time and left. Do NOT go here! read more

Camille was super sweet and very helpful. I came in wanting to get a present and she guided me through their selection and helped me in making my decision. Excellent customer service and experience overall! read more

Go straight to Edis for what you need. He is the best. I made the mistake of going to the Ben Bridge in South Coast Mall to purchase our wedding bands and a ring for my Maid of Honor. The customer service was horrible. After purchasing two custom rings I waited over a month and a half to get the first ring when they said it would take 2-3 weeks max. When it was late they kept saying a few days instead of honestly saying a month more. When I received one ring I found out that they never sent out the info needed on my band then blamed the delay on the vendor, A Jaffe. I was floored especially after how much I spent. This isn't a fast food place where you expect this lack of professionalism to do your job. I still needed to get my wedding band custom fit. I was very hesitant to even take it to another Ben Bridge after what I saw as far as employee's on the first round but decided to give it a shot since I needed my band to match and was pressed for time. Eids and Heidi were amazing. I explained to Edis my situation and he immediately apologized for his sister store and took care of everything. He got my custom ring created even after I made a few changes and called me with EVERY update with clear answers and transparency so there were no surprises. He did it in half the time the other place "quoted" and used the same vendor A Jaffe who was on point. I am very happy and because of Edis I have all the rings I need for the wedding and am in love with how the custom order came out. I will come back to this Ben Bridge again. read more

Last week I came here to repair my broken necklace chain. Out of most jewelry shops in Brea Mall, I found this place to be the cheapest (the other place offered $42, $52, and $80.. for a repair..?!). I did not get his name, but he offered $25 and I let them fix my necklace. They gave me a call within a week for me to pick it up. The necklace was fixed, but in my eyes, it seemed like my gold necklace turned into a silver...? I do see the shine of gold under the light, but with bare eyes, it seems to be showing more shades of silver than gold... He said it's because they clean it to make it look like brand new, but when I first received this necklace from my friend, it was a bright golden color. So I'm not sure. I felt a little iffy, but I decided to trust their words since they are the one expert in jewelry, not me. I hope they didn't rip me off just because I was just a student. read more

My husband has wanted to gift me a wrap/enhancer to my wedding ring (solitaire) for such a long time now. I am verrrrry particular and never found what I was looking for and learned a couple of years ago we would need to have it custom made. We have gone to a few different jewelers including another Ben Bridge location closer to home and I was never satisfied with either the info I received or the customer service. So I put it off for a very long time. Again, my husband brought it up and we went to this Ben Bridge location- on the first visit we spoke to one person and I left knowing what I already knew- it needed to be custom made. We returned, and this time we were met by Leann, she was AMAZING. On that visit my husband purchased me a gold bracelet for my birthday and since I had such a good feeling about Leann, I brought up that I was looking for a custom ring. She assured me she would help me find what I was looking for. She called a couple weeks later when she secured the loose diamonds from a show/event they had. We returned and loved them and created the order, after leaving I realized I had forgotten to ask if they were certified! They were not and Leann stopped to no end to find a way to make it work. She went back and forth with corporate and searched their verified diamond inventory for certified diamonds that matched what I had already chosen AND also gave me the option to send the original ones I selected off to a GIA lab to have them certified! We returned to the store again, compared and made our choice. From beginning to end, Leann worked her tail off to answer my 1,000,000 requests and questions. She never once made us feel like it was too much trouble and assured me I would leave with MY ring. Our satisfaction always remained her number one goal. I cannot wait to finally have my ring complete. I recommend Ben Bridge of Brea and Leann! Everyone there is very kind. Including Ariel who was friendly and another associate who gave candy to my very active children. Just a wonderful experience. Thank you! read more

Bought earrings here a few years ago. About a year after that I needed a new backing for one and took the earrings in. Was told they'd be ready on a certain date, nothing. Called in to ask what was going on. They told me they'd call me on a certain date for an update, nothing. I had to constantly call in after constantly being lied to and ignored. It's just the back of an earring! Don't do it, there's plenty of jewelers at Brea mall. read more

I would first like to thank Wany and the Ben bridge staff for assisting my mother in law on upgrading her wedding ring. Wany was very pleasant, polite,calm, and professional while assisting my mother in law. She loved how there was no pressure what so ever while looking at rings. Wany definitely showed us why Ben Bridge stays in business for so long because of their professionalism. Since Sue who my wife and I purchased our wedding rings from has retired, Wany is our go to person for jewelry. Wany always does a great job on cleaning my wife's jewelry and makes sure it pops! If you are ever in the need of purchasing jewelry, see Wany! read more

My all time favorite jeweler and this is our go to place when it comes to buying fine jewelry and watches. Aside from the reasonable prices and beautiful and classy designs and brands, the customer service especially that of Mr Wany Perez is just excellent! He always greets us with a smile and is ready to help us like clean our watches and jewelry even if we are just passing by the store! I bought today an amazing gold necklace from him and he was so patient and helpful! Go look for Mr. Wany next time you want to treat yourself with something special! Thanks Wany and Ben Bridge! read more

I have bought 2 cross necklaces for my son's here in the past. One of my son's lost his, and it's been a few years! I called the store and spoke to Caroyln who has gone above and beyond with customer service. Although she couldn't find me in the database, she offered to text me pics of what I was looking for. Unfortunately what was in stock was not to my liking but that didn't stop her! She then, (unbeknownst to me), starting to look up items in the catalog. She has since sent two that would be perfect and I couldn't be happier! Caroyln provided a service that is lost on today's retail stores. I would recommend her and your store to anyone looking for something. You are lucky to have her! Thank you again! read more

The only reason I giving Ben Bridge a review to begin with is because of Edis Florimon. My fiancé bought me my engagement ring from Ben Bridge and every couple of months we go to have my ring cleaned. However, out of the many times we have been here, we have never been treated as kindly as Edis did with us today. We went in to have my ring professionally cleaned/restored and he was so welcoming, informative, helpful, and extremely kind. He even examined my ring under a microscope (which no one has ever done before) to give me the best advice of how to care for my ring as best as a I can. Will be returning in hopes of seeing Edis more often. We were so happy to have met him read more

Don't shop here. Any ring they don't have in stock in the store is 'special order'. They didn't have the size ring that fit and so it's 'special order'. My wedding ring apparently had painted on features that started falling off after wearing for 24 hours. Would give 0 stars if able. Extremely disappointed. read more

Just wanted to write on Ben Bridge at the Brea Mall. I bought a watch from them about a year and a half ago and have been meaning to write a review. I passed by there today and encountered the same person that sold me the watch, and this reminded me how pleasant everyone there is. Marie and Taylor are very pleasant and offered to steam clean my watch for me as part of their on-going service (without even asking). They are excellent employees. Marie and Taylor, thank you for the great service! I would definitely go back for whatever I need at Ben Bridge. read more

If I could give 0 stars I would! My boyfriend and I were shopping at the Brea Mall on 5/28/18 probably around 6:30-7:00pm and we were just curious how much the Rolex's were. My boyfriend decides he wants to go in and just simply ask prices. He proceeds to go in and ask and the sales lady's response nearly floored me!!! "Oh, don't you think you should be looking at something more in your price range?" WHAT?!! For someone that also works in customer service...I don't care who you think you are but that is beyond rude. This store has always been known for good service and now I will tell everyone to never shop there! It shouldn't matter how you look, a question is a question, thats it! Thats your damn job, not to criticizes how others look! Trust me is my boyfriend didn't stop me this would have been said straight to her manager! Nobody should be treated that way! read more

Had a great experience today and my sales woman made my day today!!! Leann Santosa was not pushy at all she answered all the questions me and my fiancé had she was just a great person all around!! Forget Daniel jewelry and Kevin jewelry... because this place is way better!! read more