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    Mandel Jewelers

    4.5 (46 reviews)
    Closed • 10:00 am - 5:30 pm

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    10 months ago

    Great service, knowledgeable staff and good selections of jewelry. I also trust them with my jewelry and orders.

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    3 years ago

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    5 years ago

    Great service on an engagement ring right before Valentine's Day. Quality jewelry and great prices. Thanks again! Oh, and she said yes!

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    5 years ago

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    Linda M.

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    Page 1 of 2

    Ask the Community - Mandel Jewelers

    Review Highlights - Mandel Jewelers

    “Linda spent approximately 45 minutes with me and told me which pieces were costume jewelry versus authentic.”

    Mentioned in 26 reviews

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    Jared the Galleria of Jewelry

    Jared the Galleria of Jewelry

    3.3(163 reviews)
    0.9 mi
    •$$$

    I recently visited Jared in Brea to have my engagement ring and wedding band cleaned, inspected,…read moreand sent out for the routine semi-annual maintenance I've received there in the past. Unfortunately, my experience with JD was disappointing from when I requested my rings to be serviced. When I arrived, he initially told me the process would take about 10 minutes and that he would clean, inspect, and check the prongs unless I wanted the rings sent to the lab for a more thorough service but would take 3 days I agreed to have them sent to the lab which is what I typically do. At that point, the interaction noticeably changed. JD insisted also that my engagement ring/band were platinum, despite me explaining that my rings are white gold and only my husband's band is platinum. Even after I pointed out that the receipt itself listed the metal type as "WG 18K," he continued to insist it was platinum on the system.   The bigger concern came when I reviewed the intake receipt. Total rings sent for service were listed with a value of only $3K, despite being worth approximately $25K, and the description of the center diamond was incomplete. JD initially told me the information was there, but when I pointed out the discrepancies, he crossed out the $3K value by hand, replaced it with $25K, and initialed it instead of getting a new receipt, he even if he showed me the print screen that it was changes to $25K.  This did not inspire confidence when leaving a valuable pieces of jewelries in their care. He also sent a copy of a receipt via email.  I also noticed that the photo taken of the diamond's GIA number was blurry and unreadable. When I explained that previous receipts had included much more detailed documentation, including the GIA number written out, Sophie stepped in to assist who has been witnessing the entire interaction. She reviewed my concerns, agreed that the GIA photo was not clear, verified my information, and took the time to compare the documentation with prior records. Because I was uncomfortable with how the intake process had been handled, I requested that the pieces be processed separately, as they had been in previous visits. Sophie accommodated my request and ensured the documentation was completed properly. I want to recognize Sophie for her professionalism, patience, and willingness to address my concerns. She turned an increasingly frustrating situation into one that felt much more secure and transparent. When customers are leaving valuable jewelry for service, accuracy, attention to detail, and professionalism matter. Unfortunately, JD's attitude, dismissiveness, and lack of customer service made what should have been a routine visit feel tense and uncomfortable.  If there's one thing more precious than a diamond, it's confidence in the paperwork that goes with it--and that was in noticeably short supply with JD. Thanks to Sophie for stepping up!

    Always a good experience in the store but just prepare to be there for about an hour. Every time I…read morego, it typically takes an hour or more to get everything done. I recently returned for a ring inspection and cleaning and was so satisfied with the outcome of my rings. It looked brand new!

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    Jared the Galleria of Jewelry
    Jared the Galleria of Jewelry
    Jared the Galleria of Jewelry - They cut the metal when they replaced the gem.

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    They cut the metal when they replaced the gem.

    David's House Of Diamonds

    David's House Of Diamonds

    4.9(225 reviews)
    4.9 mi
    •$$

    An absolute gem of a jeweler! I was originally referred to…read moreDavid by a coworker who found him on Instagram, and having my custom engagement ring made by him back in 2017 was the best decision ever. The rest is history! Nine years later, I still make sure to come in yearly for my free ring upkeep, including a thorough cleaning and prong check. David's customer service doesn't end after a sale; he truly takes care of his clients for the long haul. Because of that trust, he is now my go-to for all of my custom jewelry. While custom pieces can take a little time to perfect, the wait is always worth it because I am never disappointed with the final result. Like any smart consumer, I still price-shop around to make sure I'm getting a fair deal, and without fail, David always gives me the best, most reasonable prices. If you want amazing craftsmanship, honesty, and a jeweler who actually cares about maintaining your pieces, go see David!

    I attempted to purchase my wedding band replacement as an online customer and unfortunately had an…read moreextremely frustrating experience from start to finish. I placed my order understanding it would arrive within 3-4 weeks. When that window passed with no update, I reached out through their online system -- no response. I then sent a text and was told my ring was still being made. I waited two more weeks, and still received no shipping notification or FedEx tracking. I called the store directly for a follow-up, only to be told they had never actually made my ring. They offered a return and a gift as a resolution. I waited for the refund -- and again, no communication. No email, no confirmation, no follow-up. The refund eventually came through, but only after I had to chase it down myself. After more than a month of waiting, repeated follow-ups, and zero proactive communication, I was left with no ring and a very poor impression of how online customers are treated. In-store customers may have a different experience, but as an online buyer, I felt completely overlooked at every step of this process. I hope this feedback helps improve communication and order tracking for future customers.

    Photos
    David's House Of Diamonds - Diamond U prong bands

    Diamond U prong bands

    David's House Of Diamonds - U Prong with Diamond 6 Prongs

    U Prong with Diamond 6 Prongs

    David's House Of Diamonds - U Prong with Double Under Halo

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    U Prong with Double Under Halo

    Mandel Jewelers - jewelry - Updated October 2026

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