Came in and signed up for some models that my wife has been wanted for some time. Came to see Jay,…read moreand let him know which models my wife wanted. After some time, he was able to get it for her. Now she is a happy wife and appreciate Jay for taking the time to helps us. Will definitely come back for the great service.

Stopped in at Hing Wa Lee jeweler on a Sunday afternoon with no appointment. I had been researching…read morewatches online and decided I wanted to pick up a watch to celebrate a recent work achievement. Hank greeted me when I entered and was very helpful. He immediately showed me several Rolexes, including an Explorer that was available. He also showed me several Tudors that were beautiful pieces. I eventually settled on the Explorer and am thrilled with the purchase. The experience was very pleasant as we chatted about different watches and their features. Hank was very knowledgeable about all the watches we looked at. I highly recommend this location and hope to be back for more purchases in the future.

I bought a Rolex without seeing it in person first and it was more beautiful in person than in the…read morepicture. Service is impeccable. Prices are phenomenal.

My husband has an expensive watch that he has adored for years. The band was starting to get weak…read more This is definitely the place to for high end watch repair. The value is undeniable. We will definitely bring more watches in if needed.

I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

I brought my engagement ring in to get fixed and they were great! Monique was so helpful and the…read moreturn around time was so fast! I picked up my ring and it was perfect and SO SHINY!!!! thank you guys!

I stopped by for the first time to look at purchasing a Rolex. Natasha was incredibly sweet,…read morewelcoming, and patient. She made the entire experience feel comfortable and special, taking the time to answer every question without any pressure. Her professionalism and genuine kindness left a great first impression. If you're looking for a luxury buying experience with amazing service, ask for Natasha!!!

Woman up front was incredible. She was friendly, approachable, curious, and eager to help us find…read moresomething. The two men working at the Rolex booth in the back this Saturday afternoon were extremely off putting. Cold. Ignored. Asked them a few questions and received 1-word curt replies before they went back to talking to each other and looking at their phones (store was completely empty with no other customers). If you want to be sized up and judged by pretentious snobs, then grovel to be on a waiting listing, this is the Rolex AD for you. This is the exact experience you read about online that pushes people into the gray market. What a bizarre industry where people eager to spend $20k+ get treated subhuman for not stapling a bank statement to my forehead and donning a designer suit.

Joshua is really personable and very helpful. He is very knowledgeable and great with watches…read more Well, he was trained and got his degree in watch repair in France and worked in a lot of reputable high end watches entities. Very detailed oriented. He has great costumer service attitude, very funny but most importantly he knows his watches and he loves what he does. He takes his time and really value his costumers and from the short time we were there i can tell that his costumers love him. Joshua's watch repair is the place to go for all your watch needs, someone you can trust. Thank you Joshua

I dropped off my neovintage watch at Joshua and he was a delight to work with. Omega Boutique had…read moretold me that I needed a complete overhaul since the water resistance was non existent on my diver watch. Took it to Joshua and he was so nice and great with communication. Told me I just needed 4 new gaskets and he was so reasonable. I will start taking all of my watches to him. When I get my watch back from him, I'll show the world his handy work too.

I recently purchased a tennis bracelet and a rope chain at happy jewelers and I had one of the best…read morecustomer service experiences I've had. From the moment I walked in I was assigned to Miguel. He is extremely knowledgeable patient and friendly. He showed me multiple examples and ultimately we narrowed it down to the perfect bracelet for my wife and rope chain for myself. I have been a big fan of Gabe and Danny for some time I've watched their videos on YouTube and I would highly recommend them! They treat you like family and are very kind. Whenever you go to happy jewelers definitely ask for Miguel he'll make sure you get the best customer service experience. I will continue to go back. Thank you Miguel.

Updating my review because the company made a genuine effort to make things right…read more After my original experience, the owners and COO personally reached out to better understand what went wrong. They listened carefully, took accountability, and went above and beyond to resolve the issue. I really appreciate the level of care, communication, and professionalism they showed throughout the process. While my initial experience was frustrating, their response demonstrated that they truly value their customers and are committed to improving. I also appreciate the rep that we worked with for treating us kindly & warmly even after we had shared our concerns. Thank you to the team for taking the time to address my concerns and for working hard to turn the situation around. Also, absolutely in love with the customized setting that the production team was able to produce.

Been coming here for years, both buying watches and replacing batteries for my watches. The prices…read morehave always been fair, along with what they charge for a battery change and watch repairs. From buying my 1st watch from them about 8 years ago (Citizen Eco Drive) to my latest G-Shock, really great place for all your watch needs. Highly recommend as I will continue to be a loyal customer for their 5-Star service. Hope to buy a GMT from them someday .

Had an amazing experience here! Joel was the representative assisting when I came and he was…read morehonest, transparent, thoughtful and just an overall pleasure to deal with. He offered very reasonable pricing to have my watch polished and did a fantastic job. Additionally, I was in the market for a new watch and he was very knowledgeable. Ended up walking away with a very sleek daily Nixon watch and a sparkling clean Burberry (the watch I brought in to be polished). My Burberry watch is around 3 years old and it looks almost just like the day I got it. Thank you so much Joel! You are amazing to work with.

Came here to get a new watch battery, the lady was very gracious and super compassionate and made…read morethe process a breeze. Super Nice! Would definitely come again

Slow repair service. They have had my watch for 4 weeks to replace a movement and it still is not…read moreready. Far too long to wait. Was told it would take two weeks. Was told after 3 weeks that the movement has arrived but it hasn't been installed and to wait a week. Told the same thing after 4 weeks after going into the store because no one picked up the phone. Replaced batteries fine but most places can do that without tacking on a warranty charge.

came in last minute to resize my watch. 15$ to size the watch not bad. Gentleman was very nice and…read moresocial. I had the pleasure of doing business with him. Definitely come here for any watch needs. this neat little shop also sells watches and jewlery

Just had my watch serviced by Mike the owner. He's been in this same spot for 19 years and does a…read morephenomenal job!! In and out in no time at all, prices are much better than any big box or jewelry store, and he's super cool to chat with. Customer for life, won't go anywhere else now.

I brought in a women Baume & Mercier watch that stopped working. I found out it wasn't the battery…read morethat was the problem, it was the quartz movement. So they changes out the broken movement with a new Baume & Mercier quartz movement and works great now. They had to order it and took about 5-6 weeks. I wasn't in a rush. 5 stars for Worldtime Watch Service.

A little hard to find, they're on the second story! Super…read morekind, accommodating, quick service, fair pricing! Will definitely be back again! Highly recommend