It is such a breath of fresh air to find a business run by truly honest, good people! I had the…read moremost wonderful experience at Top Fix Jewelry & Watch. I brought in my diamond watch for a repair and a battery replacement, and I couldn't be happier with the results. The service was not only excellent but incredibly kind. They handled my watch with such care and professionalism, making me feel completely confident leaving my jewelry in their hands. It's rare to find a place that combines such high-quality technical skill with a genuinely warm and welcoming atmosphere. If you're looking for a repair shop you can actually trust to do right by you, this is absolutely the place to go. I'm so grateful for their help! Looking forward to coming back!

Fast $25 watch battery charge Friendly owner inside Mail…read moreCenter. Support local businesses

Went here to have my band resized, these guys are great! Very professional! Great walk in service,…read morethe amazing part is it fit the first try

Been coming here for a few years now. Noah who works there is just such a genuinely nice and…read morehelpful guy. Always happy to see him and he always makes it such a great experience. The Seiko selection can't be matched anywhere in the state of California and they have a great selection of brands as well.

Al did great work on my watch! Big cost savings compared to "factory authorized"charges too.read more

Very honest and very fair pricing. He helped bring my wife's Cartier watch back to life. Thank you…read moresir!

I have been going here for a while now and have always had nothing but a great experience. Everyone…read moreis very kind and knowledgable. I come here for all my watch repairs and have come to know alot of the staff. Though I forget there names at writing this review. I have bought multiple watches here and done alot of repairs here. They have a great selection of watches and I am yet to have a bad experience here. If you are in thearea. I highly reccomend checking this place out!!

Instead of requesting yelp to remove my negative review, I hope your business will attempt to take…read moreresponsibility for your employee's mistake and unprofessionalism. It's the right thing to do. I came there for a battery repair and got out with a broken watch. I was just here last weekend to get my Aquaracer's battery replaced. When I came back, my watch's crown is already detached from the watch. The employee changing the batteries was telling me that it's broken as if it already was broken to begin with. Absolutely not. Initially, she was saying that the crown was too tight and that there were resins present. And then she changed that statement to: she only opened the back to change the battery. She didn't touch the crown. But didn't she just say earlier that the crown was too tight? Also, please tell me WHY the date that was originally set to the 6th (the correct date) was on the 13th when I came back. Which means the crown was fine because she was able to turn it to change the date until she broke it. I was still able to adjust the date and time earlier that day. Now the crown is completely detached. It just falls to the side. It won't even stick to the watch. When I saw my watch, I just felt like crying. It was my late grandfather's gift to me. I felt like $65 was too much for a battery, but I was thinking, as long as my watch is safe it's okay. Well it's not. My original worst fear was the back case getting scratched, but it came out worse. My watch is broken. What's even worse is that the employee showed absolutely no remorse, no accountability, tried twisting her words so many times. SO YES, do review your CCTV because if it actually shows you working on my watch, it will show the truth. The employee was asking me to leave my watch there because the technician was off that day and that it will be looked at first thing in the morning. I said I there's no way I'm leaving my watch there and that I'm not paying for any repairs. She replied okay and that she will just take out the battery that she had already put in. OH WOW. After ruining my perfectly working watch, she even had the audacity to say that. Their services are not cheap. The least they could do is hire competent people to care for other people's watches. Also, if that employee was not sure about what she's doing, she shouldn't have touched my watch. They even told me that they deal with aquaracers on a regular basis. I don't think there's an ounce of truth to this. If they do, this wouldn't have happened. Anyway, another girl stepped in and said that I can bring my watch back the next day and they will fix it free of charge. I brought my watch there because I thought that the business was reputable. I was wrong. I brought my watch to the Tag heuer boutique that same day because there is absolutely no way I'm letting them "fix" my watch. I will post an update once the diagnosis is done and once the price estimate for the repair is emailed to me. The manager said that it will take a few weeks since their repair center is in a different state. I will be emailing you the invoice that Tag Heuer sends me. I hope that you at least cover the expenses. If I can give a negative score, I would.

I bought my first Rolex watch. Harrison was great. He walked me through the process and was very…read morehelpful in my decision between two watches that I loved.

Ramsey made the process of selling my watches incredibly easy. He walked me through the process,…read moreexplaining in great detail along the way. I would definitely use him again.

Came in and signed up for some models that my wife has been wanted for some time. Came to see Jay,…read moreand let him know which models my wife wanted. After some time, he was able to get it for her. Now she is a happy wife and appreciate Jay for taking the time to helps us. Will definitely come back for the great service.

Stopped in at Hing Wa Lee jeweler on a Sunday afternoon with no appointment. I had been researching…read morewatches online and decided I wanted to pick up a watch to celebrate a recent work achievement. Hank greeted me when I entered and was very helpful. He immediately showed me several Rolexes, including an Explorer that was available. He also showed me several Tudors that were beautiful pieces. I eventually settled on the Explorer and am thrilled with the purchase. The experience was very pleasant as we chatted about different watches and their features. Hank was very knowledgeable about all the watches we looked at. I highly recommend this location and hope to be back for more purchases in the future.

I had an incredible experience here at the fashion island location. I first met Dylan who was…read moreincredibly accommodating and pleasant to work with. After a few interactions with Dylan, I had intrinsic interest in learning more about Rolex and decided to start collecting. I would highly recommend this store and Dylan in particular!

Excellent workmanship by Raj on my loose precious gem stones we took to him…read more If you are looking for a one of a kind jewelry piece Raj is the person.

Done a decent amount of buy & sell business with Jaztime in the last few years. Still the best…read moredealer to work with in my opinion. They offer the Best Buy prices and the best sell prices. They operate very fast, very transparent and very honest. I've had the pleasure working with their sales team, delivery team and back office techs-- all around great people. I don't even shop around when buying watches for friends & family out of state and have also traveled back to OC to deal with Jaztime directly (even though they're very competent to deal completely remotely). Lastly, I love their fight fire with fire mentality with bad reviews. I've never had a negative experience with them so do I believe those that complain are stirring conflict.

What an absolute jerk. Guys and gals, save yourself the headache, do your homework and stay far far…read moreaway from this place. I sent my info in for a trade to Jaztime for a watch that I saw on their website. Let me just tell you, this guy who called was an absolute jerk. Yes the prices are nice but they will lowball the heck out of your current watch. I was offered 1500 dollars more at another store. He would not come up on my trade. Let's put it this way. I will be getting the same watch tomorrow, box and papers with same reference number. For a lot less out of pocket. I should have read the reviews. This place may have been decent in the past but as far as today goes. This place is terrible!

Frank is a master watch tech with over 30 years of experience who has worked on several of my…read morewatches including TAG-Heuer 2000 and 6000 chronographs and various Seiko models I've owned since new. All of them are working great and I will continue to bring all my watches here for any service needed because I know the work will be done properly and with care. Pricing is not cheap but if you want the work done right, this is the place to go.

owner was amazing. took 2 TAG Heuers in for service and he was extremely knowledgeable. watches…read morecame back looking brand new.