Top Fix has repaired my watch numerous times, and where I go for batteries. They do a perfect job,…read moreare fast and reasonably priced. Please note, they are now part of Pacific Mail in the center at Main and Harvard, 3 doors down from Jamba Juice. They are great!!

Extremely disappointed. I brought my jewelry here expecting professional service, but they actually…read moredamaged it. It is incredibly frustrating to trust a jewelry repair shop with something valuable, only to get it back in worse condition than when you brought it in. This was completely unacceptable and not the level of service I expected from a professional jewelry business. After this experience, I would not trust them with my jewelry again. I strongly recommend taking detailed photos of your jewelry before leaving anything here and checking it very carefully when you pick it up.

Excellent service today!…read more Needed to get a few links removed on my watch. Noah was professional and courteous, and it was all done in a few minutes. Will definitely be back.

Have been dealing with them for years now and have never been disappointed. They go above and…read morebeyond in all aspects of the business. Amazing selection and service for special orders.Noah is good about updating me on new and interesting pieces and is a fountain of information and specifications .They continue to earn my trust,respect and appreciation with every new purchase.

Came in around lunch time to get two watches serviced, had both batteries changed in about…read more5minutes. It was $25 per watch. Would recommend bringing cash to avoid cc fees. The man who serviced my watch was friendly and very efficient. He also helped me set the time and date in both watches. Will be back for future repairs

I want to share my awful experience I had with Time Palace Jeweler. I had to call the police for…read morecivil standby to retrieve a valuable Cartier watch that was handed down to me. I went to Time Palace after reading good reviews and one where a Cartier watch was revived. My watch was given to me by my father and had a lot of value for me. I went for a battery replacement. Al looked at the watch and opened the casing. He found that the battery was corroded and said a new battery would not fix the watch. He said he would have to clean the corrosion and determine the extent of the damage. I asked him how much it would cost. He said $800 to clean the watch and then there would likely be additional charges if the quartz mechanism needed further parts. He said he was a 'master watchmaker' and he could repair it for less than Cartier who would probably need parts from abroad and it would take weeks for them to fix and could cost up to $2500. As he seemed like he was experienced and I badly wanted the watch working, I agreed to the price and the work. Later that day, I wanted to learn more about the corrosive damage caused by the battery. To my surprise, an AI research revealed that if the Cartier quartz movement is compromised by a battery leakage, the quartz mechanism is replaced as the time and cost involved to clean the watch is not cost effiicent. Furthermore, if the circuit board is compromised, there is no need to clean the watch, a new mechanism is needed. When i put into Google gemini that Mr AL was charging me $800 just to clean the watch.. I was strongly recommended to halt all work and retrieve my watch from AL. He would ultimately be charging me 4-5x the cost to repair the watch with Cartier ... Seeing this, I contacted Al that evening and he told me he spent 5 hours cleaning the watch and that I would need a new circuit board that would cost me $450 because he had ordered it for me, despite no agreement for this on my part. I told him I would be picking up the watch the next day and to halt all work. He let me know that I could pick it up disassembled and that I had to pay CASH. At this point, I was not feeling confident of the intergrity of the service he was providing and I did not wish to pay cash, but rather have the consumer protection of a credit card. Regardless, my cartier was very valuable and i had to get it back from him. I also contacted Cartier who offered to evaluate the damage of my watch. When I went to retrieve my watch, I let Al know I would not pay him for the circuit board he ordered, which I did not agree to. But I would however, pay him the $800 through my credit card. He refused, to accept my credit card payment. I let him know he can't keep my watch if I am offering him payment as he told me earlier I could pay with credit card but with his 5% surcharge. He refused and told me to get out of his store harshly. He said I was trying to take advantage of him ... Thus I walked out, and called the police for a civil standby. Al had my very expensive Cartier watch and was refusing to give it back to me, despite my willingness to pay by credit card. The police did come tho the store, and a conversation ensued. An agreement was then reached where I would use my Debit card to pay the $800. I thought about refusing to pay by cash or debit and take him to court. But the watch AL was holding was very valuable. Thus, I ended up agreeing to an $800 charge to my debit card and Al tacked on his 5% surcharge which is actually illegal. I was able to take the watch to Cartier immediately after I left the store. They said it is not uncommon for a leaking battery to damage a cartier quartz mechanism, but that it could be overahauled for $450, just as Google Gemini said. Al, the master watchmaker, knew all along what Cartier would do perhaps, and he decided to tell me he could do the work for less, charge me an unecessary $800 cleaning for 'rust damage' and then order me a circuit board that would cost me $450, not including the labor. Cartier said that once the battery damages the quartz mechanism, it is too costly and inefficient to clean the watch to repair it. Yet, AL the master watchmaker decided to take the expensive and inefficient route with my Cartier watch. PLease be safe out there.

I've been wearing my broken watch for some time and finally decided to bring it by here on a whim…read morebecause I had dinner reservations nearby. I see a sign that they are closing/relocating on July 15, to reopen in August, so I was worried they wouldn't be able to fix it. They said they couldn't take special repair orders right now but could take a look if it was a quick fix.... it ended up taking less than 15 minutes (and $35) and I had a fully functioning watch again. Did not expect to have it fixed same day so I was super grateful. "Just in time" is right! Will be back next month after they relocate to replate my other watch, which I got a quote for that sounded fair in pricing. They also had a good selection of watches, including one I had been eyeing online. I would come shop here in the future when I'm in the market.

A reliable place for battery changes and other repairs. Quick, friendly, efficient, and I like…read moretheir convenient location in the Spectrum. I brought my 30-year old watch to them for a battery change and they offered to clean it, too. Unfortunately the previous battery had leaked and ruined the original movement but they were able to source and install a new movement easily. The watch holds little monetary value but it's a sentimental piece and I appreciate that they helped ensure it will run nicely for years to come.

Harrison was extremely professional and prompt. I was provided a quote well above any other dealer…read more Shipping and payment were painless and extremely quick. Amazing service from an amazing business!

Really excellent experience working with Ramsey. Evaluation was quick, easy, and fair. Would 100%…read morework with him and Bob's again.

I was looking for my first Rolex and decided to visit Hing Wa Lee. From the moment I met Chris, the…read moreexperience was outstanding. He was incredibly patient, answered all of my questions, and took the time to let me try on different watches while explaining the available configurations and options without ever making me feel pressured. In less than a month, I received a call from Chris that a watch was available. While it wasn't the exact configuration I originally requested, I was thrilled to purchase my very first Rolex. The entire experience exceeded my expectations. I want to sincerely thank Chris for his friendliness, professionalism, and excellent communication throughout the process. He made buying my first Rolex a memorable and enjoyable experience. I would definitely recommend Chris and the team at Hing Wa Lee to my family and friends. I look forward to returning to work with Chris again for my next Rolex or jewelry purchase. Thank you for making my first Rolex experience so special!

Came in and signed up for some models that my wife has been wanted for some time. Came to see Jay,…read moreand let him know which models my wife wanted. After some time, he was able to get it for her. Now she is a happy wife and appreciate Jay for taking the time to helps us. Will definitely come back for the great service.

I had an incredible experience here at the fashion island location. I first met Dylan who was…read moreincredibly accommodating and pleasant to work with. After a few interactions with Dylan, I had intrinsic interest in learning more about Rolex and decided to start collecting. I would highly recommend this store and Dylan in particular!

Excellent workmanship by Raj on my loose precious gem stones we took to him…read more If you are looking for a one of a kind jewelry piece Raj is the person.

Very good communication and fast transaction speeds. Very quick to refund if there's any issues…read more Jaztime has integrity!

BUYERS, PLEASE READ THIS BEFORE SENDING THIS COMPANY ANY MONEY…read more I had a very concerning experience with this seller, and I have screenshots, emails, payment records, and the eBay listing to document what happened. They advertised a Rolex on eBay for approximately $27,000. I submitted an offer of $21,000 through eBay. When I received no response, I called the company directly. During that call, I was told that BEFORE they would answer my questions or provide information about the watch, I needed to pay a $200 deposit through their website to prove I was a serious buyer. I followed their instructions and paid the $200. They accepted my money and sent me a receipt. ONLY AFTER THEY RECEIVED MY $200, I was told they could not provide me the watch at the advertised price. Instead, they attempted to offer me a completely different watch at a substantially higher price. What happened next was even more concerning. The original watch remained listed on eBay, except the asking price was changed from approximately $27,000 to $33,999. I was then blocked by the seller from submitting bids or offers on eBay. I have screenshots documenting the $33,999 listing and the eBay message stating, "The seller isn't accepting bids or offers from you." I requested an immediate refund of my $200 because I paid that money specifically after being told it was required before they would discuss the advertised watch with me. My refund requests have gone unanswered, and as of the date of this review, MY $200 HAS NOT BEEN RETURNED. To be clear, my complaint is not that the seller rejected my $21,000 offer. A seller has every right to reject an offer. My complaint is that I was instructed to PAY $200 before they would discuss the advertised watch with me. They accepted my money. Only afterward did they tell me they would not provide that watch at the advertised price and tried to substitute a different watch. The original watch was then listed for $33,999, I was blocked from making further offers, and my $200 has still not been refunded. I can document every material part of my experience. Before sending this company a deposit, I strongly recommend getting IN WRITING exactly what the deposit is for, whether it is refundable, confirmation that the specific watch being advertised is actually available at the advertised price, and what happens to your money if the seller does not proceed with that watch. I WOULD NOT SEND THIS COMPANY ANOTHER DOLLAR. I am simply asking for the return of the $200 they required me to pay. As of this review, they have kept my money and stopped responding to my requests for a refund. BUYERS SHOULD BE EXTREMELY CAREFUL BEFORE SENDING THIS COMPANY ANY DEPOSIT OR PAYMENT.

Frank and family are a step above everyone else ive been too. I came in and he helped guide On a…read morefamily heirloom and actually casted about My piece and story and had more knowledge than the ridiculous store up at Grand Seiko at rodeo drive. Newly in to this watch world and it feels like car salesman Coming at me. Seiko Watch time and their family have got my business for life. I will only be going to Seiko Watch Time Zone for all my watch needs. Thank you Carsten

My husband found this shop while we were visiting the area. A busy place with exceptional service!…read moreWe came in to have a watch adjusted and ended up buying an additional watch! I also may have found a great Christmas gift for my Mom.