I'm surprised by how bummed I am about writing this. I've been going to Tacodeli and recommending them (Spyglass) since my teens were toddlers. I was excited about their new location on Slaughter opening. Like most new restaurants, things have been a bit bumpy. For example, they included two of the 5ml tiny salsa cups with my order of 20 tacos for a baby shower. When I went to fill my own cups, the salsa containers were empty and squirted the annoyed person next to me. I brushed it off as normal for a new restaurant.
I really wanted to love them. Neighbors have been complaining, but I felt protective because I've had such a long relationship with TD.
Things changed last week. Both kids home, son has the flu, so I place an order on TD's website for delivery. I guess they use Favor. Our delivery was missing quite a few items (three very expensive OJ's, three cookies, and one of the tacos). The text from Favor said to reach out to the driver with any issues, so I did almost before he left the driveway. His reply, "too bad, call Favor for a credit." You can't call Favor, so I emailed. Favor said that since TD hired them, I would have to get a refund from Tocodeli. TD doesn't answer their phone, so I sent a messenger request and email. Hours later they responded with:
Hi Jennifer. We saw your email earlier today. It has been forwarded to both Favor and our team at Circle C. The drinks will most likely be refunded by Favor as the driver must be the one to grab the drink. Our team will handle the cookies and taco. Please allow a few days for the charges to reflect with your bank or card. We are so sorry for the inconvenience, and we hope your son feels better soon.
I asked for a refund of the delivery fee and tip because lunch was ruined and I ended up ordering from somewhere else. I never received a response. My son did end up in the ER this weekend, so my instinct to keep an eye on him was warranted and why I ordered delivery in the first place.
So, I've paid a delivery fee, 20% tip, and had to order from somewhere else and TD can't even refund me for 3 very expensive OJ's that never left the store.
Obviously they could care less about my business. I told them how disappointed I was with their response, but unsurprisingly never heard back.
The food also suffers from poor timing on their part. When I've ordered pickup, they provide a pickup time that must be much later than when the food is actually ready because it's always cold.
I'm bummed, it seems like the Tacodeli that I knew, when the food was great and the folks working there treated you like a human, is gone. Maybe it's another crappy side effect of living in Suburbia and the wonderfully quirky crew at Spyglass is still as hospitable as ever. I just can't justify spending money at a place that cares so little about quality control or basic decency.
When Torchy's opened and it was super rocky, the manager followed up with us and offered us a free meal for the inconvenience. I don't think we ever took them up on the free meal, but it felt like they actually cared.
Tacodeli couldn't care less. They don't even answer their phone.
I paid $70 for 5 tacos (bean and cheese & bacon, egg, and cheese), and a small chips with salsa. Tacodeli thinks it's totally cool to refund me $10. Also, I didn't hire Favor, they did, so I was stuck paying the tip to the very rude driver. I'm still wondering if I should ask my credit card to stop payment. read more