***** Customers BEWARE*****
Pay attention to your bill and how things are broken down and/or worded at Taco Mac!
For a restaurant I frequent as often as I do, I have to say, I'm immensely shocked at what Taco Mac (1810 Cumming Highway, Canton, GA) is trying to pull on their customers.
My family and I have visited this particular location, countless times. I'd say at least 100+ times (and that's low-balling) since opening. (The *Covid madness somewhat limited (8-10 times) our visits, the past year and half or so.)
My daughter and I went this past Monday, the 7th. We ordered our usual, the double order of wings. The double order comes with 20 wings (celery/carrots). As we've done so many times, all the (10) flats for her, and all (10) drums for me. We each get different sauces. All was going well... Our waitress (Sam) was great! The service, the quality of the food, all great. Then the bill comes... This is where Houdini tries to pull off his illusion.
According to the bill, I was charged for 2- single orders, not a double order. **Keep in mind: A single order is $12.99 (plus the .65 x2 up charge) for splitting flats/drums. The double order is $21.99 (w/the up-charge)** Upon mentioning this to the waitress, I was told this is how Taco Mac has to enter it in their system. Moving on... asked for and spoke with the manager. His explanation was pretty much the same, except he tried adding a little smoke. I was told, since she and I split flats and drums, it's Taco Mac's discretion, and they charge for 2 single orders, then add the .65 up charge per order. Our conversation went on for a while... I asked him if he stood behind Taco Mac's policy. He said, "YES!" I asked him to for a business card with his name, contact info etc. His response was, "I don't have a business card with my name etc.'" (Seemed odd that a manager of that caliber restaurant didn't have a business card.) So, I asked him if he would write down the information I asked for. Long story short... their general manager just happened to be there. He comes to our table... same explanation, more smoke. The more we discussed the issue, the more poor his attitude/disposition turned. Gotta love those who can't explain away one's crookedness. Once you corner them, they turn into a victim and act like you are the tyrant. The manager showed some weakness... (lacking eye contact, mixed with nervousness/unsureness), but even though he was jittery, he remained relatively calm and somewhat nice. The general manager on the other hand... he turned into an ass! Definitely not GM material! Especially with his disposition and grooming habits!
In the end, the bogus bill was revised to what it should have been. They removed the almost $8 extra charge. The 2 star review is not due to our waitress/service, but rather for the way I was treated for calling them out on their dishonesty and crookedness. I was not leaving until my issue was resolved. While still sitting at the table, I called the number the manager provided me... It was a voicemail. 'Leave a message and someone will contact you within 48 hours.' What great customer service!! What they are doing is wrong! Some may not be worried about almost $8 extra on their bill, but I am. Just think and imagine how many they're doing this to. That adds up for Taco Mac!! It's scary to think customers who have had a few adult beverages... what they might be being charged.
Taco Mac has been one of my/our favorite restaurants. I hate to even think it, but if this is how they're conducting business and treating customers, I'm done! read more