Soooooo annoyed. The place wasn't even busy and the employees was just busy talking to each other. I got my food to go and when I got home my burrito supreme was just meat. I tried to call the restaurant 10 times. 10 fucking times. Before 9pm and literally no one answered. Like seriously? read more

Taco Bell - Does this look like a burrito supreme - Fast Food Near Me - Honolulu, Hawaii

Do you hate yourself, have no sense of dignity, and want to spend an evening on the toilet for just 20 minutes of unrestrained culinary joy? Do you have five dollars? TACO BELL is for you! read more

I placed an order online through the taco bell website and when I showed up they said they had no idea what i was talking about, they didn't know how to deal with anything online, and didn't have our food. I am upset because it was a large order and the workers did nothing to solve it. The drive through closes at 1am but we were there and trying to get in contact with them with no luck. We were also calling the phone but no one was answering. As we were leaving we saw the workers just chilling in the dark eating at one of the tables. We came on 5/6 at 12:50am after ordering at 12:35am. read more

Received my drink through drive thru tonight and this is what I got..... like seriously taco bell you guys can't even fill it all the way to the top??? read more

Taco Bell - They couldn't even fill it all the way to the top, seriously now - Fast Food Near Me - Honolulu, Hawaii

My husband gets salty every time I refer to Taco Bell as "Taco Hell." His first job was at Taco Bell even if he only worked there for a day and quit haha but he still loves Taco Bell more than anyone I know. Ever since the Taco Bell reopened as a true restaurant, my husband was itching to come here. We went one Sunday with my baby in tow. It was actually really clean and it wasn't filled with a bunch of stoners or really drunk people! SHOCKER!!! The service is a bit slow but that's because they don't really pay attention to you when they help you. They aren't generous with their sauce packets and napkins. How am I supposed to drench my taco in delicious mild sauce if you only give me one packet? SERIOUSLY. I love my mild sauce. My husband loves fire sauce and we both drench all our taco bell stuff with their sauces even if we don't agree which one is the best. It's nice that it's no longer a Pizza Hut buffet and we can eat Taco Bell in an actual restaurant now. They still share the space but it's very clear where to order for which one. We go at least once a month to Taco Bell and it's convenient that there's one close to home :). read more

Not a food-related comment and this is about the MANAGER and the CASHIER GUY in S. Beretania. I have an appointment today for 11am, I told the guy from the register and he told me to wait. I waited.... 10 mins, 20 mins, 30 long minutes... I asked back the guy, , "Hi, I've been here for half an hour, my appointment is 11am, are they gonna..." then he stopped me from there, he said he told the manager already and he even pointed out the manager. I realized the manager was just looking at me the entire time I waited there. He then said if you wanna leave, then it's up to you.' Wow! Very nice people!!!! Very unprofessional!!! read more

Half an hour for a drive through on a weekday at 9 pm Like wtf. Never again at this place oh and is about 7 cars

Need a cure for that nasty pounding migraine? The #8 combo at Taco Bell would surely do the trick! 3 tacos with a medium drink all for about $5. Not only is it a miracle cure for migraines but it's cheap, delicious, and can satisfy those pesky hunger pangs ANY day. Yes, it's not "REAL" Mexican food. Yes, it's not gourmet food. Yes, it's fast food... but HELL, it's pretty darn tasty!!! This chica is definitely headin to the Border! read more

Worst menu set up ever. How the heck do you expect us to order if I can't see the thing??? The menu inside is curved which makes you have to walk 15 feet to see one side to the other? Who in their right mind thought it was a good idea? read more

Thé ONLY fast-food i ever consume is Taco Bell. There's really no way to justify it other than, at least there's vegetarian options. Real ones. Sadly, as with any fast food location, I'm wary of the quality. This is my last resort when I have nothing planned, feel lazy, and just want to relax. Treat myself like a fatty moments. read more

I ordered a taco salad for myself and a Mexican pizza for my wife. First thing she noticed when opening her box at home was a thick black hair about an inch long sitting on her pizza. Kinda gross but she thought maybe a hair from my head somehow got on her pizza and proceeded to eat her lunch. As she ate, she noticed another thick curly hair, about a cm long on a tomato. Yuck! Now a little paranoid, she looks even closer and finds a third hair also about a cm long hiding in her cheese. That's not one, or two, but THREE visible hairs on her Mexican pizza! Was an employee scratching their head directly over the food? I mean, it's only a $4 meal so I wasn't about to hop in my car and drive all the way over to the restaurant to complain but I was still pretty upset. I called the restaurant but no one answered the phone. I then called the main customer comment line and someone said they would have the manager of that location call me but they never did. I guess these things are not that big a deal to this company. If you read this and still plan to eat at the Beretania Taco Bell across the street from the new Safeway, beware of the secret seasonings sprinkled on your food. UPDATE: Just before posting this, the main local office responded to my call. It was over a month later but they called nonetheless. The person on the other end sounded genuinely apologetic and said they would contact the restaurant and address the issue and mailed me a couple of coupons. That's nice but I wont be going back to that location. read more

the staff is so unbelievably rude i could not imagine the workers mangaging to work there. they are so inattentive and mean i never want to go back read more

The drive-thru line on a Saturday afternoon what's long but it moves very quickly. The advertised pizza yet they are not serving pizza. How does that work? Drive-thru agent was very pleasant but I had to repeat my order several times I'm guessing it's due to their intercom system. I don't live in town so I don't frequent this location often. read more

Horrible. Make sure if u get in this line u have at least 45mins-1 hour. I Will never go back! Not only did I wait for 50 mins in line but when I got home it was the wrong order. Don't claim to be fast food, it's anything BUT fast! read more

Worst customer service at the drive thru. I hope the manager fires the worker who purposely screwed up my order and laughed about it. I ordered a steak quesalupa combo. The order taker said, "oh, you want a 12 pack combo?" I say no and repeated that I wanted a quesalupa combo. She asks for steak, chicken or beef. I say steak. She says, "oh, you like beef!" I say no. I want steak. She says, "Okay, steak. Is everything right on the screen?" The screen clearly lists the steak quesalupa. I say yes and drive forward. I get the package and I drive home. I open the bag and what's inside? BEEF! Unreal. I suspected she did it on purpose because she was grinning and laughing with her co-workers. I was just glad I didn't find any of her mustache hairs inside the food. One star for no hair. read more

Did a door dash order here and had to deal with multiple employees ignoring me and when I asked about the order after waiting for 15m was completely ignored multiple times. Older guy wiping the floors was non-stop giving me a hard time about needing to stand by the counter because dining room was closed (the doors were open, and I was there before they closed up my order just took forever). Multiple times I had employees glare at me and the other person(s) waiting while being overtly rude. Even when I moved up front the older man insisted, I stand and kept yelling at me about being closed (once again I was there before just made to wait past your dining room hours). Didn't tell anyone else to move either just seemingly had a bone to pick with me. I've worked food service as well before and while i've definitely had awful days I've never went out of my way to start confrontations with customers, especially ones that were not rude to begin with. read more

Service was quick, drive thru cashier was very friendly. Sadly, they shorted my kids 4 tacos. By the time we figured it out we were on the Pali headed Kailua side. Normally I would have gone back the next day with my receipt to explain the issue, but this was a Friday afternoon on a three day weekend. I wouldn't be back Town Side for 3 days. Moral of the story, check your order before you leave the window. read more

Sadly, my palate isn't experienced when it comes to, "good" Mexican food. But I do know when I ask for something and am willing to pay extra for it and I specifically tell the counter staff that this is how I want my food, then I should be able to get it, no? So it's not Burger King but I should be able to have it my way, particularly since there is only one, one I say, one, quiet man eating in the whole place and there are no customers in front of me and none behind. I said, "Please charge me extra and I don't care how much it costs, to put lotta, lotta, lotta, onions in my bean burrito. That's it, beans, onions and a soft burrito. No cheese, no tomatoes, no whatever else they usually put in it. Nada. Got to the car with my fat burrito, kinda happy that she didn't charge me a penny more for my made to order lunch! Suspicious however, I unrolled my special order onion burrito and lo and behold, beans and a few small pieces (mebe 2 tsp. of onions.) I started to bitch an moan. My chunky sister next to me (who lived in Oaxaca, Mexico for a time and who is altogether unimpressed by Taco Bell anyway) turned and said, "Well maybe that is a serving, a normal serving but at least you can see the onions." (Translation: Quitcher bitching.) I bellowed, "Who the hell are they saving the onions for? There was nobody in the place! They could have charged me a dollar and I would have paid for it!!" I was mad. Resentfully, I gnawed down the thick as a brick dough until it was just an unpleasant memory and a loud burp. No wonder Taco Bell has to join hands with Pizza Hut. Perhaps they one day may have to walk 3 steps to the Pizza Hut side of the counter and ask to borrow an onion. read more

The staff are extremely welcoming and accommodating at this location!!! They stayed open and served everyone in the drive thru at 12:30am (normally close at midnight) on Thanksgiving Eve!!! I don't know many companies that would go above and beyond like this! read more

This Taco Bell is shared with the Pizza Hut! There were plenty of parking around the restaurant, along with a drive thru. I love how Taco Bell is very quick and easy. We also can not go wrong with the cheap menu prices. I always enjoy a chicken quesadilla and a caramel apple empanada. My go to Taco Bell meal. read more

Ok I eat fast food from time to time....lol who am I kidding, all the time!! But this review is for drive thru guy, so sad I don't have his name. Had him take our order twice and I seriously think this guy can calm a raging bull with his voice. He sounds so patient on the intercom and always makes sure our order is correct (if it's not, his tranquil voice makes up for it ) read more

It's my favorite Taco Bell location, it's always clean and the staff are most friendly. They always get my order right and never hesitate to double check. read more

Much better, now that this place has been remodeled. Really, they remodeled the Taco Bell side, if you look the pizza hut kitchen wasn't touched in the remodel. They added the dining area between the two establishments and freshened up the place. The taco bell/pizza hut is very clean, now. They've added a self serve soda fountain (with Dr. pepper)...a must for any fast food joint. As for the food. It's Taco Bell. The surprise I discovered this time was the salsa verde sauce. It was a welcomed find. They were out of their "hot" sauce, and the cashier said they had mild, fire and salsa verde. I never heard of that before and thought I'd mix the verde and the fire to make the "hot". Not too bad for fast food salsa verde in a single serving packet. Of course they started offering salsa verde (and a fire roasted salsa) in october 2010, but this was the first I'd heard of it. Otherwise, it's taco bell food. About as mexican as you can get for Hawaii fast food. read more

I love this place. I always come here for a quick snack, lunch or dinner. Pros: Extensive menu Good food Quick Cheap Fast Nice staff Clean Convenient location Drive through window Pizza hut is connected so more choices Good parking You can switch up any ingredient easily, example rice instead of beef Coupons - find them in the newspaper If you can, buy the $5 coupon book, it's so worth it. Also, with this location, be careful when you exist the parking area and look out for jay walkers. Sometimes people jay walk/run across the street to or from Safeway so is kind of dangerous. read more

Consistent, low cost food and a very good alternative to burger fast food places. I usually order from the value menu. There are lots to choose from and will fill you up well at a low cost. The only thing I don't like is they serve Pepsi products here. Bleh. read more

Love taco bell and this is my location. Much nicer after remodeling. Check their website for coupons! read more

Taco Bell - Doritos LoCos taco - Fast Food Near Me - Honolulu, Hawaii

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I'm very impressed with the staff at this taco bell. I was craving some junk food, and last night made my way to taco bell to satisfy my craving. I used the drive through, which was empty (thank god, my stomach was crying for food now!) The guy taking my order was accurate, friendly, and a bit funny. Liking inside everyone was smiling and greeted me while almost instantly filling my order. Well done guys! Next time I'm craving the bell I'll be back at this location. read more

Went here because it was close to where I was at the time. Ive been here maybe two times before, no problems, maybe a little slow. Tonight, I went through the drive through, I ordered a combo meal and a couple other add-ons. Got to the window, waited a little while for my food (nothing unusual). I got my bag (forgot that I ordered a combo meal), told the guy thank you and left. When I got home I realized they forgot to give me my drink for my combo meal. I thought, oh well, whatever I'll survive. But, looking in my bag, not only did they forget my drink (which I had to pay extra for because it was a baja blast), but they forgot my soft taco that goes with my meal AND a for for me to eat my cheesy fiesta potatoes with. I feel ripped off and will probably not come here again. read more

I mean, it's a Taco Bell... But I went here last week and received exceptional service. The lady behind the counter was very friendly and went out of her way to help us. read more

Interesting responses from the cashier. Before we placed the order, we were handed a paper cup. When she rang up the order my wife asked if the order was correct since it was below the amount printed on the heads-up displays. In a very condescending manner, the cashier demanded my wife to step back and re-check the display above. Ok, she forgot to charge us the amount for meal & then decided to GET MAD AT US for being honest. Hope they give that lady cashier some extra training. read more

Taco Bell - Fast Food Near Me - Honolulu, Hawaii

I wish I can give a 0 rating! This place is horrible manager and customer service is not at all good. I ordered a number 9 which is a Crunchwrap supreme and a hard taco. When I left and sat down to eat my lunch I noticed the Crunchwrap supreme did NOT have any meat in it, it was all lettuce and some tomato and a hard taco Shell inside. I had to drive all the way back to the location and tell them to re make it. They didn't offer to let me speak to a manager until I asked and said I will wait until a manager shows up. When I did speak to a manager all he said was that they are remaking it didn't give any apology for the mess up in his kitchen. Like come on it's a FASTFOOD place and you forget the main ingredient MEAT??!! Whoever is in the kitchen making the food needs to be re trained or fired. Not acceptable! read more

The drive thru is located right across of Safeway. Great stop before going on freeway. Service is fast and accurate.

Service is so bad. Waiting 20 minutes for a burrito and nachos. Can't wait for other Taco Bell's to open.

Went today at 135 pm via drive thru. The cashier and food preparer talking story NOT wearing a mask passes me my package of food. Also, not with in the 6 feet social distancing requirements. With all this going on with the CORVID-19, you would think the cashier at the minimum would wear a mask. Guess Taco Bell doesn't care if their employees spreads their germs to the customers. Let's pray that nobody gets sick. read more

I've been coming to this Taco Bell for years and never have i ever had any bad experience/service but tonight as my wife and I went through the drive thru we had ordered two meals, 1 of them was the chalupa meal which we specifically asked for beef and got a chicken instead. 2nd we pull up to the window the cashier/server Jason A did not even say hi or anything he just said the total took our card did the transaction gave it back to us and handed our food and walked away. Thank right there was already bad customer service especially for a time like this. I have worked in customer service for 10 plus years and have never treated a customer or have never gave shitty customer service like Jason did tonight. read more

They always forget stuff, you literally need to check every item you buy. Not just check if it's there, but check if the right toppings are on it. For example, I order the 3 supreme tacos. I got tacos but no sour cream and tomatoes were on it. This happens way to often. Also, don't get anything with the guacamole, It alway taste spoiled and you will end up throwing it away. read more

If I could give this place negative stars, I would. There is a girl. I don't know her name; but EVERY TIME we go to this Taco Bell, she ends up helping us. Go in? Her. Drive thru? Her. Now, I'm patient, I'm a really understanding person. We're all human; we make mistakes, that's life! But that girl? I can NOT HANDLE HER ANY MORE. Here are THREE, not one, not two, THREE separate occasions that this girl has ruined my experience at this store. The first time we encountered this girl we ask for a 12 pack of Cinna-Bons. Let me explain: Taco Bell has a 4 pack and a 12 pack. It's on the menu plain as day, right there under the dessert area. HELL, it has its own LARGE PRINT AD space on the dessert area. I order this item and there is a huge pause, a voice comes back over the intercom saying, "You mean the 4 pack?" I politely correct her, maybe she heard me incorrectly? "No Ma'am, the 12 pack please." Another long pause, "You want twelve 4 Packs???" I look at my friend and again repeat, "No. I want the 12 Pack please." She then replies, "We don't have a 12 Pack." "Ma'am," I state, "I'm looking at the menu and it clearly states you do..?" I am very confused at this point. So she reads off our order WITHOUT the dessert and we pull forward in line. While we wait, a very long time, she keeps looking back at us and making faces while talking to customers ahead of us. She looks as if she's glaring? When we get to the front she says, "So you were joking about getting the twelve separate 4 packs right?" I get frustrated, "No. It's a 12 pack, it comes with 12 pieces." She then walks away. Then she comes back and says right to me, "No. We don't have that." So I get so annoyed I tell her never mind I don't want it, and then she says, "Do you still want your order?" Which of course I want my order! After we leave I am less than pleased. But I tell myself, hey self; maybe she's having a bad day. Second time it happened we had time to cool off, think to ourselves it must have been a fluke. This type of thing doesn't always happen. Instead of going through the Drive thru we decide it may be better to go in face to face. As I am contemplating my order, my roommate is placing her order. I hear something very strange as I turn to listen in to what has to be the most ridiculous thing I've heard since the Cinna-bon incident. "I'm sorry, what do you mean I can't order a cheese Quesada?" Says my roommate baffled. The girl at the cash register reiterates herself with a confused air about her, as if she doesn't know why she is asking again. My roommate is very polite and she again states, "I generally order this, why can't I get a cheese Quesada? If you have to, you can ring me up for a chicken one and just leave the chicken out? I don't mind paying." The girl gets a really pinched look on her face and says, "No. We don't do that." My friend is non-confrontational so she doesn't push it, but she is obviously upset. After she orders something else I step up and order a grilled stuffed burrito and two crunchy tacos. She then, RIGHT AFTER I told her what I wanted plain as day, repeats back something completely different. I correct her, in which she makes that face again and says, "Oh." But doesn't move to change it? I stand there for a moment before looking up at the board and repeating myself. I wait, NOT JOKING, twenty minutes. People have come and gone and I'm still waiting. So I walk up and ask about my order, she looks right at me and says "You already picked up your order." Politely as I can I say, "No I have not." She looks around and goes back and double checks, I hear her make a weird noise and she comes back with cold food. I look down at it, clearly annoyed, and leave with my cold food. Because whatever, I'm so done at that point. The very last time, I will ever go to this Taco Bell, we went to the Drive Thru again. Everything was going fine but THEN we get to the window and I'm checking the food and it's wrong. My roommate smiles and lets the girl at the window know this isn't what she ordered. Before the girl at the window can answer, we hear HER. SHE APPEARS OUT OF NO WHERE TO SAY, "NO. No that IS what they ordered!" I clear my throat and say as nicely as I can muster, "No. We didn't order the Nachos, we ordered a Kailua Pork -something-" Then we see her check the order. The words, "NOT AGAIN, FU**." Come flying out of her mouth before she storms off. We wait for the food to come back since she took EVERYTHING and when it does I just tell my roommate to drive. It isn't till I get home and look at the food that I really lose it. My burrito looks like someone grabbed it right in the middle... and squeezed. I'm talking HAND PRINT and all. Not only that but it tastes terrible for some reason which freaks me out and I decide not to further eat it. God knows what she did to it. Just, don't go there. read more

Customer service here is lacking. Yes, I get it, it's not a 4 star restaurant, but it's still a service business. We waited in line next to an older couple that was still deciding on their order. When we looked at the cashier, he gave us a nod like he was waiting for us to order. When I went up, he then told me that it wasn't my turn. O-kaaay. So after a few minutes, the older couple orders. I don't move until the cashier actually tells me it's my turn. I go up to order the new mocha shake & pay. He leaves, comes back after a few seconds, & tells me that it's not ready? Wait, what? It's on the menu. Nope not ready for ordering. I asked for a refund & he tells me, "but I have to get a manager." Well, go get one because I'm not giving you my money for nothing. Next time, dive thru. read more

This place gets my order wrong every single time I go there. Idk why they can't get anything right.. Is it really that hard to read an order and put everything in a bag?? read more

Need to find out what time breakfast hours are? Don't call, they don't answer. So does anyone know what time is breakfast hours?!?!