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    The Counter

    3.4 (1.6k reviews)
    ModerateBurgers
    Open 11:00 am - 9:00 pm

    Order The Counter Takeout or Delivery

    The Counter Photos

    THE COUNTER ATMOSPHERE

    What's the vibe?
    Casual
    Classy
    Moderate noise
    Dogs allowed

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    Recommended Reviews - The Counter

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    Vegan patty with sauce flight and large portion of shoestring fries
    Andrea M.

    We have been coming to the Counter for the past 7 or 8 years, my son has food allergies and I'm a vegetarian so this is one of the only safe places for us to eat as a family. They are very good with food allergies and the customized burger is such a good option for those with dietary restrictions. My son has a wheat and dairy allergy and they have a gluten free bun an a vegan cheese, the fries are also safe for him. They have two vegetarian burger options, the Vegan patty and the impossible patty. I've had both and they are great. Lots of options for cheese and sauces and no up charge for most toppings, I always do roasted peppers, grilled onions, and pineapple. The serving of fries is also very generous. The only place where they lose points is the price, it's usually $25-30 for a burger once you add fries and fountain drinks are $5.25. I've had a wide range of wait time for food but at the most recent visit it was quick and our server was friendly, so no complaints. We will continue to return to the Counter and are so happy to have this safe option for our family.

    Custom salad
    Tasha K.

    The Counter has a great happy hour menu, delicious customizable burgers and salads, and an excellent rotating selection of beer on tap. The service is occasionally slow, but the servers are always pretty quick and friendly. However, sometimes there are inconsistencies with the quality of the food and there have been several times where they've gotten our order wrong. (One time they forgot to put the chicken in our chicken sandwiches!) Vibes: The restaurant is really big with a long bar that has counter seating and they have outdoor seating that is pet friendly. They have restrooms in the back of the restaurant. The music isn't too loud, they have TVs throughout the restaurant, and a take-out station near the restrooms. Parking: Kahala Mall has various parking lots full of free parking.

    Chili with Rice along with my Caramel Shake.
    Mhonn P.

    My very first time at this place and I'm usually the McDonald kind of burger guy. However, my wife and I were in the area and wanted to try. And, we're glad we did. The burger was amazing and the fries tasted awesome. In addition, I had the chili and it was the best chili I've ever eaten. I highly recommended. The price is not so different from your regular burger chain but you get better tasting food and eat it in a more high standard ambience. The restaurant is very unique!!! Lastly, I want to commend the staff; very welcoming and friendly-the Aloha spirit!!!

    Jalapeño Jalapeo Bacon Cheddar
    Ric E.

    Not a bad place for a really good burger and an Old Fashioned! The customer service was good as well. Everyone we interacted with were super friendly and gave us their opinion on what's best on the menu. Give the jalapeño bacon burger a shot, but make sure to pair it with an Old Fashioned - trust me! Happy eating, my foodies!

    Cutey patooty sliders for Happy Hour, I mean children
    Chelsea S.

    Ever heard of children's happy hour? Me neither but The Counter has invented it. Its been a while since I ate the happy hour here, or even ate at The Counter, so I decided to give them another try. Firstly, pay close attention to the * on the Happy Hour menu for drinks. We didn't, so when it said "$5 Draft Beers*", we assumed it was any that were listed. Nope - it's only the * ones. Otherwise, regular price. That's fine. I do wish it was much more emphasized. Other Happy Hour menus that reference their regular menu clearly distinguish with red, bolded font. But to the Counter's credit, they did mark it with the * so I am just warning you to pay close attention, and this applies for the wine as well. Secondly, the children's part of this happy hour is due to the size of the dishes. We got the Parmesan Fries $5, Mini sliders $9, and Southern Fried Chicken Sliders $9. Parmesan fries were decently sized. I think worth $5, for sure. But the Mini sliders and Southern Fried Chicken Sliders were incredibly tiny. At $9 you'd expect a little more than two mini rolls and malnourished chicken tenders. The sliders were slightly better, granted the beef was more substantial than the chicken but even then, it was plain insulting. I think even a child could eat more than this. Heck, go to CPK and check out their "children" portions because its twice the size of what we got here. The chicken tenders were also kind of dry and there was no sauce for the sliders, so extra dry and boring. The meat of the sliders were indeed tasty - as is their regular burgers. But the taste lasted one two bites, maybe, because by the time I could enjoy it - it was gone. I couldn't stress how disappointed we were with their Happy Hour. Rename it to "Children's Hour" or better yet, "Sad Hour". The only redeeming thing about the Happy Hour is perhaps the $5 beer - the only reason I'd come back. I am not trying to bag on them, but look at my pictures and see the portions they're trying to pass off as food for adults. IF the price for those chicken sliders were $5 and beef sliders was $7, I would understand the logic better. Do yourself a favor and grab a beer here for Happy Hour while you wait for your friend, or just to kill time, then when you are ready to eat, walk out the door and go to another place with actual Happy Hour deals that aren't laughable.

    Create your own burger
    Lizzy Z.

    The make-your-own burger menu is fun with lots of options to choose from - I ordered a 1/3 Ib beef burger cooked medium well on toasted sourdough bread, with garlic aioli, dill pickles, tomato, caramelized onion, grilled corn, grilled red bell pepper, and spinach. It was tasty, but a bit overpriced in my opinion. Total before tip and tax was $17.25. Our server, Milissa, was so sweet and friendly.

    Make your Own Burger  The Counter Burger
    Zion V.

    This place was so good! I'll be real it can be pricy but it's so worth it. Food tastes great and service was just amazing. There was only one wait staff member when we came in and she was working between the FOH and bar and yet was so attentive and very kind! It was very calm and the customization of the burgers a sides is all around amazing. I follow a ketogenic diet and this is one of the few places i've left feeling one not ashamed to customize it accordingly and two actually have a great and filling meal! We live on the opposite side of the island, North Shore, but would definitely come back just for this restaurant!

    Classic Cheeseburger
    Daryl H.

    Dude!... I don't know what these guys put into their burgers or how they marinate the veggies that top their burgers but talk about ONO! Our burgers consisted of Classic Cheese, Teriyaki, Bbq Bacon, Patty Melt and Texas Burbon Bbq all of which were ON POINT! All cooked entirely to our desire. Service was good, restaurant was very clean and just a killer location at Kahala Mall.

    A split the shake.
    Kanani M.

    When this place opened I was in love, we'd come here quite a bit and it was an awesome treat for me to bring the kids to. Unfortunately the last few times I've been in, the food is good but not great, portion sizes have shrunken and the service is sub par. Milkshakes that used to make you shake have been down graded to things you can order two of instead of one that made you question if you could finish it, but they still charge an arm and leg. It could also use a good upkeep in the space. It just seems like they made their money and no longer care. Unfortunate.

    The Counter Burger
    Lauren M.

    I ate here once a really long time ago and ordered a basic burger for takeout. When I got home, I bit into it and it was 85% raw. I called and complained to the manager, and never ate here again. Until a couple of weeks ago. We were looking for somewhere to eat and it was pretty late. Walked past here and decided to give it another try. Ordered the Counter Burger, Breakfast Burger and Parmesan Fries. Everything was sooo good. Parmesan fries are my weakness and this one did not disappoint. Service was great, and the mood inside was chill and peaceful. It was definitely a very enjoyable meal. Will be back again!

    Customized Cheeseburger with caramelized onions and bacon
    Wanna L.

    Burgers are still pretty tasty. Value 2 stars Flavor 4 stars Service 5 stars Ambiance 3 stars Overall 3.5 It's been a few years since our last meal here. Yelp had me nervous, but I was pleasantly surprised by the service. Host team greeted me, our server, Milissa, kept a close eye on us. Damn delicious fried pickles. My son did a customized bacon, caramelized onion cheese burger with parmesan fries. I did the OG cheeseburger with tots. Include the $14 whiskey shake and voilá $85 dinner date. Both burgers were a touch undercooked for medium, but that is acceptable (over done is not). They take the time to carefully plate everything, so presentation was good. Cheeses were melted, onion and lettuce were fresh and clean. Tots were crispy, parm fries were really delicious. It's not a cozy or warm spot. Reminds me of a college cafeteria, with the same noise levels. They didn't warm or toast the burger buns. Back in the day, the adult shakes were a pint. Now they're 8 or 10 ounces. For the value, I can think of better spots to go. If you just want a good burger and money is not a concern, you won't go wrong here.

    The Purist burger with lettuce and tomato under the burger. Side mayo
    Rona A.

    Yes! We were in the mood for some good old American burgers! Love that this place is close to home in Kāhala Mall so there's lots of parking and you know it's clean and spacious enough. It was a Friday evening and we made it in time for Happy Hour (M-F till 6pm starting at $4,$6,$8 menu). Our hostess greeted us to a clean and comfortable booth. There were lots on the menu to choose from indeed especially the sides and a mix and match option, too for only $12! Our waitress was friendly and kind. Lol! I think we ordered too much though- we ordered the mix and match- shoe string fries and shoe string onions (very delicious), a purist burger that I added lettuce and tomato with mayo on the side, a bacon barbecue burger and side hickory bbq wings for $8 happy hour price. We didn't finish it all but was happy with the food in general. Ok, one thing- chicken wings were in the small and super skinny side. I don't think we'll order that again although it did come with a couple celery sticks and ranch dressing. Nonetheless, it was a pleasant meal in a clean and friendly atmosphere. Bon appetite!

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    Page 1 of 39

    The Counter Reviews in Other Languages

    Ask the Community - The Counter

    Are your burgers grass fed or organic beef?

    It is all natural with no antibiotics.

    Is your outdoor seating area dog friendly?

    Yes, it is.

    Do you guys seat a party of 11?

    Yes, it is possible.

    Do I need to make reservations for lunch?

    We walked in with a party of 5.. depending on how busy they are they can sit you right away, or you might have a wait.

    Do they take reservations?

    Called in, they do not take reservations, first come first serve only.

    Hi, are you doing curbside pickup for online orders?

    Hello Jen, Yes! We currently offer curbside pickup. Thanks!… Read more

    Ramon japanese noodles?

    Aloha, Thanks for your inquiry. We do not serve ramen at this time.… Read more

    Don’t See Your Question? Ask Away!

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    W & M Bar-B-Q Burger - Hal's Special & fries

    W & M Bar-B-Q Burger

    4.0(747 reviews)
    1.7 mi
    $$

    I don't remember W&M burger being THIS good. The reason I decided to revisit was because I saw…read moretheir guava cheesecake post on Instagram and lowkey just wanted to come for the dessert...but ended up ordering all kinds of other things. I don't know who needs to hear this but In-N-Out is just not that good lol. W&M does it super simple yet so good. I got a cheeseburger with mayo and my bf got the HAL special. Both were 10/10. Fries were also golden brown and super crispy--didn't even need sauce or ketchup. We also picked up a couple guava cheesecakes and pumpkin crunch, which didn't disappoint. We came on a Saturday and there were a few people in front of us, but the food came out super fast. We also witnessed the new mural being painted across their wall, which is a work of art in itself. Sorry, didn't get too many good photos because I ate before my camera did (and didn't even get a picture of my dessert).

    Haven't been here for quite a while so was excited to eat their burger and fries. I ordered the…read moreRoyal Hamburger and fries for myself and 2 Plain Hamburgers with Lettuce and fries for my husband. We were disappointed because the burgers didn't have that bbq taste we're used to and it also wasn't hot...it was room temperature so we didn't enjoy it. Another thing we didn't care for was the fries. It was hot but hard and salty. Didn't seem like the same fries they used to have. First time experiencing this from here. Just wondering...was there a change in ownership? Not sure if I'll be craving for their burger and fries for a while. So sad...

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    EARL Kakaako - chicken rockafeller

    EARL Kakaako

    4.3(685 reviews)
    5.1 miDowntown
    $$

    I ordered the Earl's Cheesesteak and it was absolutely delicious. Hands down one of the better…read morecheesesteaks I've had on island. The flavors were on point, perfectly balanced, and seriously satisfying. Even with a solid crowd when I came in, they moved at a great pace and had my order out pretty quickly, which I definitely appreciated. The shop itself is clean, well kept, and welcoming. You can tell they take pride in their establishment. Now here's my one (very passionate) request: as a sandwich spot, I would LOVE to see a true NYC bodega style chopped cheese added to the menu. Ever since my trip to New York City, I've been reminiscing about those chopped cheese sandwiches nonstop. There's just something different about them. It honestly surprises me that on the island we can find cheesesteaks everywhere, but not a single place offering a legit chopped cheese! If you guys ever decide to add a proper chopped cheese to the lineup, I promise I'd be a weekly regular without hesitation. I know I'm not the only one who would appreciate it! Until then, I'll definitely be back for another Earl's Cheesesteak. Solid food, clean atmosphere, and great service. Keep it up, and please consider bringing a chopped cheese to the island!

    Really tasty and hearty sandwiches that were packed with a lot of filling. I got the turkey club…read morewhich was really good and I love the amount of lettuce they add for a crunch. The chipotle chicken was also really good a bit on the heavier side but a lot of chicken included. I did think the sandwich was going to be bigger for the price of almost $20 a sandwich. Won't be an everyday thing but definitely a nice treat.

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    EARL Kakaako
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    French Dip with Au Jus - my favorite!

    EARL Kakaako - Funny looking picture of the Philly Cheesesteak but it was tasty

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    Funny looking picture of the Philly Cheesesteak but it was tasty

    Goodfella Burger

    Goodfella Burger

    4.4(5 reviews)
    4.4 miKaka'ako

    Hot and new on Instagram! Their ig is @goodfellahawaii and only open Monday through Friday from…read more11-4 and in the middle of the night on Friday and Saturday from 11p to 3am. There is a private lot that you can park in, so parking is free and not an issue. However, looking for this place might be. It's literally just a black door with a white window and red light above it that's located next to the stairs and on the first floor. Just roll up to the door/ window where you can find their menu. It's a pretty small menu but what is offered is out of this world! I don't know where else you would get a double patty smash burger for only $9! Just push the button and a guy will open The window to help you. Once you place your order bell close it again and you'll just have to wait for it to be prepared. He'll open it up again when your food is ready and that is when you pay for your goods. It gave me mafia vibes here and it felt so secretive lol. Kind of like a speakeasy but for burgers? Lol I'm sure the effects would be moreso in the middle of the night with a little red light on the door. I picked up the og burger + onion rings. Their fry sauce was sweet chili oil + Mayo and fried to perfection. But - I think for just $2 more I should have got the other burger instead. Lol. The burger was huge and so juicy. I will totally come back again cause it was that good!

    I honestly couldn't fathom rating this place poorly because the people working here are just the…read moresweetest, so I'll just take off 1 star. The place is very hard to locate, due to the lack of good signage, but it's in the shopping center right next to the Lobster King. Parking is very difficult too, so maybe have another person with you who can order and wait for the food. I'm not going to lie, the wait time for the food is extremely long for just burgers and fries--took more than 30 minutes--but please keep in mind this is a small business. I think there were only 2 or 3 people working, an auntie, uncle, and a younger guy who I believe was cooking. The food looked so beautiful but everything was too salty and the patties were way too charred, which I'm hoping was a one off thing. I did DM them on social media shortly after picking up our order and they said it was an off day. They offered for me to come back one day so they can make things right, but I don't know if I'll have the time to swing by anytime soon. I truly hope this business does well, they are the sweetest people I've met in the last few months, and I wish them nothing but the best. I hope others have a better experience than I did. I mean look at how beautiful their burgers are!

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    Goodfella Burger
    Goodfella Burger
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    The Counter - burgers - Updated May 2026

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