It is rare that I travel in a condition that does not allow me to explore. However, on this particular trip to Chattanooga, I experienced a late onset of leg pain. Unfortunately, this limited my ability to move much- thus subjecting me to the dreaded hotel restaurant.
I have provided two stars simply for the fact that the food was edible and the sous chef corrected an issue for me...more about that later.
Service:
I ordered room service once and dined in the restaurant twice. When arriving at the restaurant I was left to stand at the front house for nearly 10 minutes. I finally entered and sought out staff to almost seat myself. The staff member took my order, returned to provide my meal (black bean burger) and then brought the check. My glass was not refilled nor was I asked about my meal.
The room service order is the ONLY order that arrived as ordered. The salmon Caesar salad was good but not great.
Food:
Black Bean Burger with Fries
- Patty was falling apart but was edible
- Fries were blanched but fried far too lightly and left oily
Salmon Caesar Salad
- The salmon was cooked well with no seasoning
- salad consisted of lots of iceberg lettuce, which is not standard for a Caesar
Shrimp and Grits
- completely inedible, shrimp were raw, gravy watery and large pieces of uncooked ham
- Grits were crunchy and contained no cheddar
- bland with absolutely no taste
( and yes, I consider myself an expert..1. I'm Southern and 2. I've eaten many recipes of shrimp and grits...many. I know the difference.)
As a result of the deplorable Shrimp and Grits, I was provided with another gratis option. To no avail, an order of chicken and waffles (a recipe that is hard to mess up) arrived with tenders cooked to a rubbery state and a nearly uncooked waffle. How do you mess up a waffle?
Upon checkout from the hotel, I the restaurant also tried to add $69 of additional charges, on a day that I did not eat there, to my hotel bill!
Simply do not eat at this location! Thank me later. read more